Central City Concern

Provide case management services to support clients in recovery, housing retention, and self-sufficiency by coordinating resources, maintaining records, and ensuring a safe environment. | High school diploma or GED with six months experience working with homeless or behavioral health populations, ability to pass background and drug screening, and strong interpersonal and organizational skills. | Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation. The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency. Location: Hazel Heights (12621 SE Stark Ave. Portland, OR 97233) Schedule: Monday - Friday, 9:00am - 5:30pm Compensation: $21.19/hr - $27.55/hr Minimum Qualifications • High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role. • Must pass a pre-employment drug screen and background check. • Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern. • Must adhere to agency’s non-discrimination policies. • Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity. Preferred Qualifications • Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. • Understanding of recovery terminology and ability to apply the concepts highly preferred. • Bi-lingual, Spanish-speaking preferred. Essential Duties And Responsibilities • Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment. • Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested. • Process resident/client intakes and discharges with completion of associated forms. • Maintain resident/client files including progress notes and other records. • Meet bi-weekly with clients along with other referral sources as needed. • Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate. • Transport clients to the housing and medical appointments and picks up food boxes. • Identify community and individual issues which could result in a change in a residents/client’s status and work to achieve appropriate resolution. • Connect residents/clients to appropriate self-sufficiency and community-based resources. • Network with various community providers. • Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately. • Enter data into the Homeless Management Information System. • Monitor office and answer telephone as necessary. • Participate in compliance, quality assurance and quality improvement activities as directed. • Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. • Perform other duties as assigned Skills And Abilities • Ability to consider the impacts and outcomes for underserved communities during decision-making processes. • Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes. • Knowledge of chemical dependency as a disease, treatment, and intervention methods. • Ability to understand mental health assessment, treatment and service terminology and apply the concepts. • Identify resident issues and support them through information sharing and educating them about building rules and policies. • Follow up regularly with residents to ensure they are getting their needs met. • Interview all applicants prior to move-in to complete basic needs assessment, ensure they meet building criteria. • Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents, • Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise related to the building. • Create and execute internal community programs within the building in partnership with the services team. • Ability to work as a team member and to establish priorities. • Ability to display a non-judgmental attitude, and a willingness to learn new skills. • Demonstrated ability to work without supervision. • Demonstrated knowledge of community, social agencies, and self-help groups. • Sufficient manual dexterity and physical ability to perform assigned tasks. • Ability to communicate clearly and concisely both verbally and in writing. • Ability to manage time and meet deadlines. • Ability to understand and follow verbal and written instructions. • Ability to work courteously with the public, tenants, and co-workers. • Ability to maintain accurate records and necessary paperwork. • Ability to access and enter data into a web-based data system. • Ability to learn and apply training instruction. • Knowledge of de-escalation methods or ability to be trained in de-escalation methods. • Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor. • Ability to provide leadership. • Ability to provide advocacy, as appropriate. • Professional maintenance of appropriate boundaries. • Ability to establish and maintain cooperative working relationships with those contacted during work. Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees: • Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity. • Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year. • 11 recognized Holidays and 2 Personal Holidays. • Comprehensive Medical, Vision, and Dental insurance coverage. • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance! • Sabbatical Program offering extended time off at years 7, 14, and 21. This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level. Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Perform comprehensive janitorial and environmental services including cleaning, floor care, bio-hazard handling, and maintaining sanitary conditions in a health services and housing facility. | High school diploma or GED, six months janitorial experience including floor care, physical ability for manual labor, ability to work varied shifts, pass background and drug tests, and adhere to safety and confidentiality policies. | Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation. The Blackburn Center is an innovative program that will offer integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations. This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Blackburn Center Environmental Services Associate is responsible for the janitorial services of the Blackburn Center, an integrated health services and housing facility. This position is an integral member of the facilities team and is an integral member of the facilities team and reports directly to the Blackburn Facilities Operations Manager (FOM) for daily operational matters, performance and services oversight, as well as matters requiring collaboration, optimization, scheduling and coordination. Schedule: Monday -Friday 10:00am - 6:30pm Location: Blackburn Center, 12121 E. Burnside St. Portland, OR 97216 Compensation: $18.30/hr - $ 23.79/hr MINIMUM QUALIFICATIONS: • Must have a High School diploma or GED or be actively pursuing. • Must have at least six months experience in interior and exterior janitorial cleaning. • Must have experience in floor care - stripping, waxing, buffing and carpet cleaning. • Must be able to read, write and understand English. • Sufficient manual dexterity and physical ability to perform duties. • Must be able to work outside of normal business hours (swing shift, overnight, weekends, evenings.) • Must have the ability to work in areas of the Blackburn Center and outside locations. • May be required to carry a CCC issued smart phone and abide by CCC’s phone policies. • Must pass a pre-employment drug screen, TB test, and DHS background check. • Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug • Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. • Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation. • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity. • Ability to adhere to agency's non-discrimination policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: • The Blackburn Center is a community of caregivers delivering every day on our mission of ending homelessness and providing accessibility to affordable care. • Environmental services team members are responsible forcleaning all areas of the BBC to provide sanitary, orderly, and an attractive environment. • Environmental services team members must provide attention to detail, be a team player, and have a strong interest in serving all BBC clients, patients, residents, and visitors. • Perform all necessary and required janitorial services included in the janitorial specifications as and when scheduled, directed or otherwise necessary. • Perform cleaning services for common areas including lobbies, hallways, entrance areas and breakrooms. Daily Services include vacuuming high traffic areas, sweeping, dust mopping, wet mopping emptying trach cans and replacing liners, spot cleaning stains and spills (including bio-hazard) on all surfaces. Weekly services include detailed wall-to-wall vacuuming, spot cleaning walls and cleaning glass surfaces and doors. Monthly services include detailed high and low dusting and annual services include furniture cleaning twice per year. Schedule of services are typical and subject to change. • Perform cleaning services for restrooms. Daily services include sweeping, dust mopping, wet mopping emptying trach cans and replacing liners, spot cleaning stains and spills on all surfaces (including bio-hazard). Clean and disinfect sinks, waste receptacles, baby stations and mirrors. Weekly services include spot cleaning of walls and partitions and monthly services include washing partitions, detailed high dusting and deep cleaning of floors. Schedule of services are typical and subject to change. • Perform cleaning services for office, conference room and meeting spaces. Daily services include vacuuming high traffic areas, sweeping, dust mopping, wet mopping, emptying trach cans and replacing liners, spot cleaning stains and spills on all surfaces (including bio-hazard). Weekly services include detailed low dusting, detailed wall-to-wall vacuuming, damp mopping of hard surface floors, spot cleaning walls and cleaning glass surfaces and doors. Monthly services include detailed high dusting annual services include quarterly dusting of blinds and window sill and furniture cleaning twice per year. Schedule of services are typical and subject to change. • Perform cleaning services for exam rooms, clinical and lab space and pharmacy. Daily services include vacuuming high traffic areas, detailed wall-to-wall vacuuming, sweeping, dust mopping, wet mopping, emptying trach cans and replacing liners, clean and sanitize horizontal surfaces including exam tables, carts, countertops, toilets and sinks, clean furniture, check and fill glove, soap and towel dispensers, spot cleaning stains and spills on all surfaces (including bio-hazard) and clean monitors, lights, computer towers and beds. Weekly services include detailed low dusting, spot cleaning walls and cleaning glass surfaces and doors. Monthly services include detailed high dusting annual services include quarterly dusting of blinds and window sill and furniture cleaning twice per year. Schedule of services are typical and subject to change. • Assist with hard and/or deep cleaning as and when directed. Service may include stripping and waxing of hard surface floors, spray buffing of tile and stone floor surfaces and deep carpet cleaning. • Clean sidewalks and other outside public areas as and when assigned. • Clean sidewalks, pressure wash exterior surfaces and other public areas of the clinical and office portions for Blackburn Center as and when assigned. • Maintain work areas in a safe, clean, and orderly manner. • Adhere to all standards and specifications for clinical janitorial needs. • Complete all necessary paperwork as and when assigned and necessary to complete job duties. • Attend all required meetings. • Adhere to safety policies and procedures. • Support other functions of Blackburn Center as and when assigned. • Provide support to all facilities and environmental services within the BBC care continuum, including unit-turns, as requested. • Work as a member of the Blackburn Center multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services. • Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested. • Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. • Attend all mandatory CCC trainings in a timely manner. • Perform other duties as and when assigned. SKILLS AND ABILITIES: • Ability to consider the impacts and outcomes for underserved communities during decision-making processes. • Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes. • Ability to interact with vulnerable individuals seeking services and act with compassion and empathy towards those we serve. • Ability to safely and properly use cleaning agents such as soap, polish, disinfectants, etc. • Ability to identify bio-hazard situations and clean in accordance with Blackburn Center policies and procedures and OSHA standards and regulations. • Ability to learn how to safely and properly operate various cleaning equipment, i.e. extractors, buffers, power washers, vacuums, steam cleaners. • Ability to learn how to safely and properly operate various cleaning equipment, i.e. extractors, buffers, power washers, vacuums, steam-cleaners. • Ability to learn applicable safety policies and procedures, including Material Safety Data Sheets (MSDS), and the ability to apply workplace and job-site safety standards. • Knowledge of proper chemical usage and application of chemicals specific to pest control and bio-hazard clean ups. • Ability to identify bio-hazard situations and clean in accordance with Blackburn Center policies and procedures and OSHA standards and regulations. • Ability to learn and apply training instruction. • Ability to do overhead work. • Ability to interact courteously with the general public on the telephone and in person. • Ability to manage time and meet deadlines. • Ability to comprehend and apply written and oral instruction. • Ability to work in all adverse weather conditions including but not limited to rain, wind, heat, cold, snow, and ice. Benefits at Central City Concern are offered to our employees! Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to includes base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match. • Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity. • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year! • 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion. • Comprehensive Medical, Vision, and Dental insurance coverage. • Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance! • Sabbatical Program offering extended time off at years 7, 14, and 21. This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position. As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level. CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff. Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.