CenterWell

Lead a team to deliver VoC and conversational analytics insights, translating data into actionable recommendations to improve consumer journey and member experience. | Bachelor's degree or 6+ years in Consumer Experience or Service Operations with expertise in VoC, data analysis, and automation implementation. | Become a part of our caring community The Consumer Experience Lead ensures optimized interaction between a company and members, and support will support Pharmacy Service Operations. The Consumer Experience Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Consumer Experience Lead is a data-driven leader who is passionate about the consumer journey. You will ensure optimized interaction between a company and members. You will work on problems of diverse scope and complexity ranging from moderate to substantial. You will use customer feedback, NPS, sentiment, effort, and emotion insights to identify causes, improve member experience, remove friction, uncover automation opportunities, and empower others to advocate for experience improvements. You will report to the Director, Consumer Experience. Use your skills to make an impact Responsibilities You will lead a team of Consumer Experience Professionals focused on providing VoC and Conversational Analytics insights, and support for assigned areas. Lead implementation and optimization of survey and conversational analytic tools and functionality to support all business. Use data from customer insights and measurements to make data-driven recommendations on projects to improve customer experience. Translate insights into compelling narratives and applicable recommendations for senior leadership and teams. Understand and measure the impact of consumer experience projects, establish baselines, recommend goals, and measure progress toward those goals. Work with operations teams, interaction channels, and journey teams to address customer experience challenges. Partner with teams across multiple areas to define and meet engagement scope while meeting goals. Ensure compliance with regulatory requirements, data privacy standards, and internal governance policies for VoC programs. Mentor team members to build expertise in customer experience analytics and storytelling. Be a primary point of internal contact for VOC projects and consumer experience analytics. Analyze variable factors and determining the best course of action. Required Qualifications Bachelor's degree or equivalent experience (6+ years in relevant roles). Experience in Consumer Experience or Service Operations, including VoC programs and conversational analytics. Lead teams and implement solutions to improve customer experience and business processes. Expertise in customer experience measurements, data analysis, and translating insights into applicable strategies. Experience in program evaluation, root cause analysis, and optimization projects. Implement automation and optimization solutions. Ability to influence across departments. Preferred Qualifications Graduate degree in Business, Analytics, or related field. Hands-on experience with VoC platforms (e.g., InMoment, Qualtrics) and conversational analytics tools. 8+ years in Consumer Experience or Service Operations in delivering insights-driven improvements. Ability to implement solutions for process optimization and customer experience enhancement. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-19-2026 About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead hub product function with patient-centric model and manage product portfolio financial performance. | Master's degree or 8+ years in healthcare product management with 5+ years leading teams and managing P&L. | Become a part of our caring community The Director, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. We are building a next-generation, journey-centric product operating model focused on improving patient outcomes, provider experience, and life sciences client value. This role will lead the hub product function and serve as the strategic owner of product outcomes across the patient, provider, and life sciences experience domains. The Director of Product Management for Hub Journeys and Experience will be responsible for building and overseeing systems that go beyond the traditional system-centric product management and establish a product operating model organized around end-to-end journeys, measurable business outcomes, and shared platform strategy. The role will be accountable for accelerating therapy starts, improving patient and provider experiences, driving client satisfaction and revenue growth, and ensuring product investments deliver measurable business impact. The role also serves as a manager of the Hub Product Portfolio, combining product leadership, business strategy, and financial accountability. The director is responsible not only for product strategy and experience outcomes, but also for the financial performance of the portfolio, including revenue growth, profitability, investment prioritization, and value realization. The ideal candidate brings deep expertise in manufacturer hub services, patient support programs, healthcare operations, and product management solutions for life sciences organizations. Success in this role requires a demonstrated ability to leverage market insights, customer feedback, and data analytics to develop product strategies, prioritize investments, and drive roadmap execution. The candidate should have experience partnering closely with user experience and research teams to uncover customer needs, identify emerging trends, and translate insights into differentiated solutions that increase client value, engagement, and adoption. Additionally, the ideal candidate has a proven track record leading high-performing teams responsible for developing and scaling products that support patient access, specialty pharmacy services, patient support programs, or clinical trial solutions Use your skills to make an impact Key Responsibilities Product Strategy and Vision Define and execute hub product strategy aligned to enterprise priorities and business growth objectives. Establish a journey-centric product model focused on patients, providers, and life sciences clients. Build and maintain a multi-year roadmap linked to measurable operational and financial outcomes. Translate market, client, provider, and patient insights into competitive product strategies with internal teams and vendor partners. Accountable for measuring and improving outcomes, not merely driving product features. Cross-Journey Orchestration Lead prioritization across patient, provider, and client journeys. Resolve competing priorities and investment decisions. Ensure integrated teams area aligned across touchpoints. Partner with cross functional enterprise teams to maximize scale, automation, and enterprise value. Governance & Portfolio Management Lead monthly product governance and prioritization forums. Manage investment allocation and roadmap tradeoffs. Lead business case development and value realization tracking. Ensure alignment between enterprise product strategy and hub business priorities Client & Market Leadership Partner with Growth, Client Services, and Life Sciences customers to identify strategic opportunities. Lead client innovation discussions and roadmap validation. Represent the product organization with executive client stakeholders. Drive differentiated capabilities that create competitive advantage. Team Leadership Recruit, develop, and mentor a team of product managers. Establish product management disciplines, governance, and KPI accountability. Foster a culture of customer obsession, innovation, and measurable outcomes. Build strong partnerships across operations, technology, analytics, analytics, and commercial teams. P&L Accountability Maintain accountability for product-driven financial outcomes, including revenue growth, contribution margin improvement, and cost-to-serve optimization. Monitor and manage product portfolio performance against revenue, profitability, utilization, and operational efficiency targets. Drive decisions regarding investment allocation, product enhancements, automation opportunities, and resource prioritization to maximize enterprise value. Identify opportunities to improve economics through workflow automation, AI enablement, operational efficiency, and increased adoption of scalable platform capabilities. Revenue Growth & Commercial Enablement Partner with Growth and Account Management teams to support client expansion, solution differentiation, and new business opportunities. Establish product strategies that increase revenue per client, connected patient revenue, and long-term client retention. Evaluate market opportunities and investment scenarios to balance growth, risk, and profitability. Financial Strategy and Business Performance Own financial performance across the Hub product portfolio, ensuring product investments deliver measurable business value and profitability. Partner with Operations, Finance, Growth, and Client Services leadership to develop annual operating plans, budgets, and growth strategies. Align product investments with revenue growth, client retention, operational efficiency, and enterprise strategic priorities. Develop business cases for major initiatives, including expected ROI, revenue impact, implementation costs, and value realization plans. Required Experience: Masters Degree or 8+ years of equivalent experience in consumer product management, hub service product development, specialty pharmacy products, patient access solutions, or clinical trials product development 5+ years leading product managers or cross-functional product teams Experience developing and owning strategic initiatives tied to revenue, operational performance, or customer experience outcomes Strong executive communication and influence skills Experience operating in highly regulated healthcare product environments Experience owning or influencing a business unit, product portfolio, or service line P&L. Strong financial acumen including budgeting, forecasting, investment planning, ROI analysis, and profitability management. Demonstrated success balancing customer experience improvements with financial and operational performance goals. Preferred Experience: Experience building products from the ground up, starting with concepts to fully mature offerings Confidence in start-up environments and executing in all functions of product management until the product team is fully staffed Background in digital health, CRM platforms, workflow automation, or AI-enabled solutions Experience working directly with pharmaceutical manufacturers and provider organizations Additional Information: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Work at home requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. SSN Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 07-23-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Analyze consumer experience data and translate insights into actionable improvements across customer journeys. | Requires 5+ years in consumer operations or experience with VOC data analysis and ability to influence teams without formal authority. | Become a part of our caring community The Senior Consumer Experience (CX) Professional supports the delivery and continuous improvement of consumer experience through the analysis and interpretation of experience insights and collaboration with partners. You will translate customer experience data into applicable insights and support end-to-end journey improvements. You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed decision-making, and support consumer-centered improvement projects across the organization. You will provide daily work guidance and subject matter support to CX professionals to ensure delivery of insights and improvement activities. You will report to the Consumer Experience Lead. You will support the delivery and continuous improvement of the consumer experience by managing experience insights, supporting improvement work, and partnering with teams. You will apply deep consumer experience expertise within an established strategy, governance model, and toolset, contributing to consumer-centered improvements through rigorous analysis, coordination, and hands-on execution. You will influence outcomes through insight translation, facilitation, and data-driven recommendations rather than formal authority. Responsibilities: Patient Experience Measurement & Insight Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS, HOS, and other voice-of-the-customer sources. Summarize quantitative and qualitative data into clear applicable insights and themes to inform experience improvement priorities. Work with Operations and partners (e.g., Product, Legal, Technology) to interpret customer experience insights, identify causes, and resolve systemic experience issues. Translate enterprise strategy into clear execution-level insights and improvement recommendations. Present recommendations using compelling storytelling tailored to senior leadership and operational audiences. Provide expertise on consumer experience risks, trends, and improvement opportunities. Work Guidance & Coordination Provide daily work direction, prioritization guidance, and subject matter support to CX Professional II team members supporting assigned projects. Coordinate work activities to ensure insights, analyses, and deliverables align with CX priorities and timelines. Review work outputs and provide feedback to support quality, consistency, and development of CX capabilities. Experience Improvement Support Support experience improvement projects focused on prioritized end-to-end customer journeys. Partner with operational, clinical, access, service, and communication teams to address identified experience friction points. Apply end-to-end journey to identify upstream drivers and downstream impacts of experience issues. Help teams prioritize improvement opportunities based on customer impact, feasibility, and understanding of enterprise goals. Track improvement activities and outcomes, supporting teams in understanding patient experience impact and progress over time. Vendor & Tool Support Support the daily use of patient experience platforms and tools. Help with reporting, data quality management, and insight generation related to vendor solutions. Provide ongoing feedback on tool effectiveness, limitations, and improvement opportunities based on user and needs. Cross-Business Collaboration Collaborate with experience partners in Pharmacy and CW enterprise to surface cross-journey and cross-business experience issues. Contribute to integrated insight analyses that highlight handoff, coordination challenges, or systemic gaps across lines of business. Facilitate agreement across teams by framing experience insights in ways that ensure shared understanding and action. Experience Capability Building Be the subject-matter resource for teams interpreting experience data. Support experience capability development by coaching teams on use of experience data, metrics, and journey perspectives. Senior-Level Scope Characteristics Individual contributor with a deep consumer experience and insight expertise and limited strategic ownership. Implement within defined enterprise strategy, standards, and governance models. Improve outcomes through data storytelling and collaboration, aligning teams without director authority. Focus on operational impact, insight translation, support, and change enablement across teams. Use your skills to make an impact Required Qualifications: 5+ years of experience in consumer operations, consumer experience, or a related discipline. Experience analyzing and summarizing consumer or patient experience data (e.g., NPS, CAHPS, HOS, or other voice-of-the-customer sources) to produce applicable insights. Partner and influence across teams (e.g., Operations, Product, Legal, and Technology) without direct authority. Interpret assignments, understand departmental strategy, and translate direction into execution. Experience working and making sound decisions. Demonstrated experience contributing to an organization focused on continuous improvement of consumer experience. Preferred Qualifications: Experience supporting experience improvement projects in regulated or healthcare-adjacent environments. #LI-CM1 Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 08-17-2026 About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Lead complex data analysis and reporting to provide insights for pharmacy portfolio growth, partner cross-functionally, manage KPIs, and influence strategic decisions. | Bachelor's degree with 5+ years in data analysis, proficiency in BI tools like SQL, Tableau, Power BI, strong business acumen, healthcare data understanding, and excellent communication skills. | Become a part of our caring community and help us put health first The Lead Business Intelligence Engineer solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. This role will work to solve problems of diverse scope and complexity ranging from moderate to substantial. The Lead Business Intelligence Engineer should have a data-first mindset aimed at tackling complex problems and designing solutions to make customers’ lives easier while creating value for the business through strategic research and data analysis aimed at gaining organizational alignment to prioritize work across functions. This role will partner cross-functionally and lead analyses using customer, performance, and pharmacy data to produce insights and a data story to inform decision-making for the overall growth of the pharmacy portfolio. Position responsibilities + Gather and analyze data related to industry trends, customer behavior, and product performance. + Ongoing performance monitoring of partner dashboards, KPI and initiative investments. + Conduct competitive analysis and market research for optimization and innovation purposes. + Partner with other members of the team, leveraging enterprise data, to aid in identifying and prioritizing growth opportunities. + Lead discovery, collection and analyzation of data in coordination with other departments (i.e. Pharmacy Analytics, Finance, Operations, etc.). + Become a subject matter expert in pharmacy data by building relationships with partner data teams. + Manage KPI scorecard. + Performance tracking of growth initiatives. + Use data story to influence long-term strategy. Use your skills to make an impact Required Qualifications + Bachelor's degree and at least 5 years of experience in Data Analysis & Interpretation to include the ability to analyze large datasets to identify trends, patterns, and insights related to industry, customer behavior, and product performance. + Strong business acumen experience in understanding business models and KPI’s to analyze data and create data visualizations to solve a wide variety of business problems and drive strategic direction and outcomes. + Technical proficiency in utilizing tools such as: SQL, Tableau, Qlik, Power BI, Salesforce, Adobe and/or Excel, etc. to analyze and interpret large sets of data. + Proven ability to work with cross-functional teams (IT, marketing, finance) and translate requirements between business, project management and technical projects or programs. + Proficiency in understanding Healthcare related data (I.E. authorizations, claims, medical records or related). + Proficiency in verbal/written communication to senior and executive leadership to include explaining complex data insights to non-technical stakeholders. + Experience in conducting market & competitive research to include SWOT analyses, benchmarking and identifying market opportunities and threats. + Trend analysis: Proficient in identifying and forecasting industry trends and customer behavior shifts. + Critical thinking experience turning data into actionable strategies. + Strong attention to detail skills with experience ensuring data accuracy and reliability. Preferred Qualifications + Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field. + Advanced in SAS and other data systems. + Expertise in data mining, forecasting, simulation, and/or predictive modeling. + Experience creating analytics solutions for various healthcare sectors. + Experience in project management, project leadership experience and/or PMP certification. Additional Information Work Style : Remote Work at Home/Remote Requirements To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. + Satellite, cellular and microwave connection can be used only if approved by leadership. + Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. HireVue Statement : As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $117,600 - $161,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-26-2025 About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources Remote About the Company: CenterWell