Cellular Sales Verizon Authorized Retailer

Provide support to customers by addressing inquiries, resolving issues, and documenting interactions, primarily through phone and computer systems. | High school diploma and proficiency in computer applications; previous customer service experience is preferred. | Cellular Sales Customer Relations Specialist Classification Exempt/Non-exempt Reports to Customer Relations Supervisor JOB DESCRIPTION Summary/Objective Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion. Essential Functions 1. Accepts, resolves, and escalates internal and external customer concerns.2. Documents customer concerns and interactions according to department standards.3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.4. Utilizes multiple internal systems to access and research customer accounts and history.5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.6. Refers unresolved customer grievances to Verizon Wireless for further investigation.7. Provides support to Customer Relations teammates by shadowing and assisting with questions.8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines. Competencies 1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.3. Oral Communication: Shaping and expressing ideas and information in an effective manner.4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilitiesThis position has no supervisory responsibilities. TravelNo travel is expected for this position. Required Education and Experience 1. High School diploma or equivalent required.2. Strong proficiency in various computer applications and software required. Preferred Education and Experience 1. Previous experience in customer service preferred.2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Knowledge1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.2. Service Orientation — Actively looking for ways to help people.3. Coordination — Adjusting actions in relation to others' actions.4. Time Management — Managing one's own time.5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals. Abilities1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties. What We Offer • Base Pay of $20/hr. plus bonus opportunity • Health, Vision, and Dental Insurance • 401k matching • Health and Wellness Program • Discount on Verizon services • Employee Assistance Program • Work from home with company-provided equipment ScheduleThis is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m. AAP/EEO Statement [Insert AAP/EEO statement here, if applicable.]Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Coordinate travel and event logistics, manage schedules, assist with recruitment, and provide customer service for national sales events. | Strong organizational and communication skills, proficiency in office software, attention to detail, and ability to prioritize tasks. | Cellular Sales Event Office Manager Are you a highly organized and detail-oriented professional with a passion for coordinating national trade show sales events? As an Event Office Manager at Cellular Sales, you'll play a crucial role in ensuring the smooth operation of our national sales events. You'll engage between departments to organize travel arrangements, recruit top talent, and manage all event paperwork. If you're looking for a challenging and rewarding opportunity, we invite you to apply. Responsibilities: Work with procurement travel to coordinate hotel, flight, and car rental arrangements for all market event programs and the National Events Team members. Provide exceptional customer service by assisting National Event representatives with thank-you calls and addressing concerns. Generate comprehensive reports using BI reports and RQ. Maintain schedules for the National Event Team. Update customer profiles in RQ with completed WEC forms. Collaborate with the National Events Director on recruitment efforts. Qualifications: Strong organizational and time management skills Attention to detail and ability to prioritize tasks Excellent communication and interpersonal skills Proficiency in using office software (e.g., Microsoft Office) A positive attitude and willingness to learn Demonstrated competencies in accountability, entrepreneurship/intrapreneurship, financial awareness, initiative, problem-solving, and written communication. Benefits: Competitive salary and benefits package Opportunities for professional growth and development A dynamic and supportive work environment Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you're interested in joining our team, please submit your resume TODAY!! Internal Use Only #2024MG #LI-CSOK