Cedars-Sinai

Support high-level measurement and reporting needs related to patient care quality, safety, and efficiency at Cedars-Sinai. | Experience with data management, analytics, and working collaboratively with clinical and administrative staff, with a focus on data integrity and process improvement. | Grow your career at Cedars-Sinai! Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2024-25” rankings. When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career. We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for. Why work here? “World-class Human Resources" are more than just pretty words here, it is our singular goal. A goal we are making remarkable progress on, and one we hope to achieve with your help. Beyond outstanding benefits, competitive salaries and health and dental insurance we offer tuition reimbursement and learning programs so you can achieve additional certifications and degrees while gaining the knowledge and experience needed to advance your career. At Cedars-Sinai, you’ll work among our state-of-the-art biomedical research facilities with access to the best physicians and scientists in the Los Angeles area. What will you be doing: The Senior Data/Report Systems Analyst works independently to support high-level measurement and reporting needs of various patient care quality, safety, and efficiency improvement initiatives of Cedars-Sinai Medical Center. Supports the quality and efficiency reporting needs through the use of general analytics and statistically-based analytics. Works directly with customers throughout the Hospital; and works collaboratively within work groups as required. Works directly with customers to develop specifications to meet requested analytic and reporting needs. Works independently to manage data sets, validate data integrity, and audit data. Works independently to analyze and document business processes, and facilitate improvement to ensure the production and capture of data elements meeting desired standards of accuracy, completeness, timeliness, and availability. Documents all activities as required. Works closely with clinical and administrative staff and leadership, performance improvement staff and leadership, report-writers, staff in the department, and other personnel throughout the medical center in the accomplishment of tasks and responsibilities. Becomes an in-house expert with a focus on specific datasets in the context of particular databases and computer software applications, including external sources of data; and/or in the context of particular organizational units (such as Case Management, Performance Improvement, Nursing, Medical Staff Services, etc.). Provides high-level summaries and interpretations of both internal and external data analyses and reports Perform advanced data mining and data modeling by combining multiple data sources from various systems and databases. *Please note: this is a 3-year fixed term position with benefits* *Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Providing patient relations support, resolving inquiries, and ensuring payment resolution within the revenue cycle. | Strong customer service skills, understanding of billing and collections, ability to analyze accounts, and effective communication. | Align yourself with an organization with a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals. What will I be doing in this role? Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage. Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook). Demonstrates detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department specific systems and uses them effectively and efficiently. Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to the supervisor. Adheres to documentation standards of the department. Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy. Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. Ensures that the resolution completed meets the patient’s needs. Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution. Negotiates and documents payment plans within established policies. Achieves timely and accurate account collection for hospital and professional services. Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts. Maintains A/R per department protocol. Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis. Ensures account is routed to appropriate work queue for approval. Responds timely, effectively, and appropriately to deliverables. Shares knowledge, time, and expertise to assist other members of the team. Ensures practices and procedures are inclusive of interpersonal and cultural diversity. Identifies and responds appropriately to both internal and external customer needs using available resources.

Oversee and optimize digital scheduling and access programs, ensuring successful implementation and stakeholder engagement. | Experience in healthcare operations, project management, and digital scheduling tools, with strong stakeholder communication skills. | Grow your career at Cedars-Sinai! The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies. Why work here? Cedars-Sinai placed in the top 20 on Newsweek’s “World's Best Smart Hospitals 2024” list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics. The organization’s Healthtech excellence was acknowledged again, this time by the esteemed “CHIME Digital Health Most Wired“ recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation. What you will be doing: The Digital Scheduling and Access Program Manager will be responsible for overseeing and providing strategic support to the EIS Cadence and MyChart teams, ensuring successful project oversight, prioritization, resource management, and data analysis. This role will provide leadership, guidance, and direction for the Digital Scheduling project, collaborating with operational stakeholders to optimize scheduling and promote the use of digital tools. In this role, you will lead the long-term digital scheduling and access program implementation and optimization plans, identifying and mitigating risks with program stakeholders. You will be responsible for developing and maintaining strong relationships with key stakeholders, including clinical and operational leaders, IT teams, and vendors. You will also be responsible for monitoring and reporting on project progress, providing regular updates to senior leadership. The ideal candidate will have a strong background in healthcare operations and project management, with experience in digital scheduling and access tools. You should have a demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with stakeholders at all levels of the organization. Additionally, you should be comfortable working in a fast-paced, dynamic environment and be able to adapt quickly to changing priorities. Oversee the implementation of the EIS digital scheduling tools across specialties. Assist the Cadence and MyChart teams with design decisions needed. Determine resource allocation and planning needs. Create project documentation tools to support the work. Maintain tasks and milestones according to the project timelines. Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned. Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned. Oversee the post-live specialty check-ins required for both MyChart and Cadence. Be the point person for Cadence and MyChart scheduling-related escalations. Identify and mitigate risks that could impact program success Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff. Assist with driving standardization of scheduling workflows across all clinics. Make data-driven decisions on workflow optimizations, engaging stakeholders as needed. Create project requests and track optimization requests. Participate in all scheduling-related meetings to maintain continuity and support decision-making. Deliver regular status updates at key leadership meetings. Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership. Develop a toolkit for managing and tracking the digital scheduling tools implemented. Manage Cadence and MyChart risks and post go-live support. Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership. *Prefer someone living locally or willing to relocate to LA area, but Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Provide comprehensive administrative support including scheduling, correspondence, data compilation, supply management, and coordination within the pediatric primary care department. | High school diploma, two years of office/administrative experience, preferably with Microsoft Office skills and strong communication abilities. | Job Description Grow your career at Cedars-Sinai! Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report?s "Best Hospitals 2025-2026" rankings . When you join our team, you?ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career. We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for. What will you be doing in this role? The Pediatric Primary Care Senior Administrative Assistant performs a broad range of clerical, administrative and general office activities in order to support the facilitation of administrative workflow within the department and/or unit. Supports an individual or multiple staff members by arranging their schedules, appointments and itineraries. Primary Responsibilities: • Schedules appointments and meetings. Makes arrangements for meetings, conferences, or travel for an individual, group or department. • Researches and responds to inquiries and calls, may escalate to other levels of the organization as appropriate. • Formats, types, and edits correspondence, documents, memos, reports, meeting minutes and/or presentation materials. • Compiles financial and operational data from multiple sources to assist management in preparing and monitoring budget and workforce planning and/or other department reports. May prepare summary of information or data. • Distributes and disseminates information within the department and/or unit. • Orders supplies and arranges for equipment maintenance. • Submits, monitors and tracks invoices, reimbursements, and supply management. May assist with preparation and submission of expense reports. • Establishes and maintains an internal filing system. • May act as or support the Staff Development Advisory Network (SDAN), Safety Representative and/or UKG editor within the department and or unit. Qualifications Educational & Experience Requirements: • High School Diploma/GED required. • Two (2) years of office and administrative experience required. Background in business preferred. • Working experience with Microsoft Office Suite strongly preferred. • Excellent communication & writing skills is strongly preferred. • Prior experience scheduling, coordinating, and administrating in a fast-paced clinical environment is a bonus. Tentative Work Shift Schedule: • Monday - Friday 8:00am - 4:30pm About Us Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most. Req ID : 11277 Working Title : Senior Administrative Assistant - Guerin Children's - Pediatric Primary Care (Full-Time, On-Site, Days) Department : Pediatrics - Primary Care Business Entity : Cedars-Sinai Medical Center Job Category : Administrative Job Specialty : Administrative Overtime Status : NONEXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $26.32 - $39.48