CDW

Provide technical leadership and support for Azure cloud managed services including automation and customer engagement. | Requires 5+ years IT experience with complex technical solutions, scripting knowledge, and preferably Microsoft certifications. | Job Description: • Provide technical leadership to the Azure Cloud Managed Services Team and level 2 and 3 support for cloud managed services customers. • Work through an on-call rotation with team members to cover cloud managed services accounts. • Serve as technical escalation point for Azure Managed Services Resources. • Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. • Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products. • Collaborate with internal teams and customers to execute technical change implementations and problem resolutions, manage expectations and timelines to ensure expectations and commitments are being met. • Work with CI/CD pipelines and automation tools to support cloud deployment strategies. • Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties. • Serve as technical point of contact on customer engagements taking control of complex or vague problems and coordinating resolutions in a rational way. • Assist in infrastructure automation efforts using Infrastructure as Code (IaC) tools. • Provide customer support and delivery excellence for cloud design, management, automation, and integration within Azure environments, perform routine monitoring, maintenance, and troubleshooting of Azure environments. Requirements: • Bachelor’s degree and 5+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support. • Or, 9+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support. • Additional Microsoft certifications such as AZ-305, AZ-700, or SC-300, a plus. • Experience with scripting languages like PowerShell or Python, a plus. • Exposure to cloud automation and DevOps methodologies, a plus. • Familiarity with ITIL framework and service management best practices, a plus. • Experience working within an Agile team environment, a plus. Benefits: • Annual bonus target of 10 % subject to terms and conditions of plan

Lead infrastructure development lifecycle and automation solutions for managed services. | Requires strong Python and Ansible automation skills, DevOps experience, and software development expertise. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Sr System Engineer Managed Services supports business solutions. The purpose of this role is to develop business software solutions for complex and large-scale projects through object and data modeling, database design, programming, quality assurance, and implementation support. The Sr System Engineer participates in application standards development and serves as an evangelist for best practices. What you Will Do: • Perform all stages of the infrastructure development lifecycle, including requirements gathering, design, development, testing, and deployment. • Lead development of automation solutions and configuration frameworks using Ansible and Python to support provisioning, compliance enforcement, and patching workflows. • Develop detailed estimates for platform improvements and participate in capacity planning, performance analysis, and optimization efforts. • Collaborate with project managers, architects, and stakeholders to determine requirements, estimate work, and deliver solutions aligned with platform roadmaps. • Define and implement CI/CD pipelines and automation strategies for deploying infrastructure-as-code, system updates, and platform configurations. • Lead and develop high-level system narratives, storyboards, and user interface prototypes. • Write and maintain documentation, system narratives, workflow diagrams, and user guides to support repeatable automation processes and onboarding of team members. • Lead and develop system test plans, ensure software quality assurance (SQA) standards are achieved, and validate that business goals are accomplished. • Contribute to solution architecture and internal tooling decisions that balance security, cost, performance, and operational simplicity. • Ensure software quality by conducting code reviews, writing unit and integration tests, and enforcing adherence to CDW's infrastructure coding standards. • Identify issues that require more attention, and work to resolve issues based on an understanding of the business problem being solved. • Make technical decisions to meet the design goals laid out in product road map and by management • Identify and resolve technical blockers by collaborating with subject matter experts and aligning cross-functional efforts. • • Drive test automation and validation of infrastructure tooling to ensure functional correctness, resilience, and compliance to engineering standards. • Direct and focus the efforts of the technical project team. • Deliver work products on time and in alignment with project milestones and report progress to stakeholders and leadership. • Report project/task status to the management. What we expect of you: • Bachelor's degree in computer science, Software Engineering or related field and 5 years application development experience or 4 years CDW Application Development experience, OR • 9 years system engineering experience, or 8 years CDW systems engineering, infrastructure automation, or DevOps roles • Proficient in writing clean, maintainable Python code for automation tooling, systems integration, and orchestration. • Advanced knowledge of Ansible, including role development, templating, inventory management, and custom filters/modules. • Experience delivering solutions in Agile environments and participating in iterative planning and continuous delivery workflows. • Advanced knowledge of object-oriented design, and programming techniques. • Excellent written and verbal communication skills with the ability to effectively interact with and present to all stakeholders including senior leadership. • Strong organizational, planning, and creative problem solving-skills with critical attention to detail. • Demonstrated success of facilitation and solutions implementation. • Proven track record of leading application development projects. • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. • Deep expertise in Unix/Linux systems development and automation. • Experience designing, implementing, and maintaining CI/CD pipelines using tools like GitHub Actions, GitLab CI, or similar. • Good Understanding of Agile Delivery Methodology & experience in working with Scrum teams. • Strong understanding of Git workflows, pull request reviews, and managing infrastructure codebases at scale. • The person should have a technical aptitude to implement new technologies and articulate the solutions to the internal and external team. • Experience in integrating with APIs, secrets management platforms (e.g., Vault), and service catalogs. • Solid grasp of networking fundamentals (DNS, DHCP, TCP/IP, routing) and infrastructure components like load balancers, VPNs, firewalls, etc. • Familiarity with containerization concepts (e.g., Docker) and deployment automation in Kubernetes or other orchestration environments. • Ability to participate in architectural reviews and make informed design decisions related to reliability, performance, and maintainability. • Experience in Agile SAFe Framework preferred • Familiarity with observability tools (Open Telemetry, Prometheus, Grafana, Dynatrace) and instrumentation strategies for infrastructure tooling. • Exposure to hybrid cloud environments and experience working with platform services on AWS, Azure, or GCP. • Ability to think through performance requirements for a system and lead optimizing/tuning, a plus. • Pay range: $ 103,000 - $ 148,190 depending on experience and skill set. Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials • CDW is committed to being an AI-fluent organization • We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

Provide comprehensive administrative and operational support to senior leadership including calendar, travel, meeting coordination, and document preparation. | Requires 5+ years executive-level support or 9+ years coordinating projects, strong organizational and communication skills, proficiency in Microsoft Office, and confidentiality handling. | About the position At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Executive Assistant supports senior and executive leadership with all daily, monthly and quarterly responsibilities related to internal and external stakeholders. This role takes initiative for all administrative duties in order to aid leadership in all facets. Responsibilities • Manage executive’s calendar and scheduling, including all internal and external meetings. • Plan all aspects of Executive’s travel. • Coordinate and lead preparation for all Senior Leadership meetings, including but not limited to: securing meeting location, travel, accommodations, catering, equipment/supplies, etc. • Collate briefing documents for Executive meetings, including drafting, preparing, and proofreading letters, memos, reports, spreadsheets, charts and presentations. • Process expense reports, requisitions and new hire needs. • Assists with special projects which may include research or specific personnel and organizational development initiatives. • Effectively interact with all stakeholders including internal and external customers, developing collaborative relationships across CDW to ensure positive results. • Arrange all aspects of department gatherings (location, set-up, food, and activities). • Create professional PowerPoint presentations. • Enter all invoices and create PO’s to ensure timely payment to Vendors. • Field incoming phone calls, follow-up and resolve appropriately. • Maintain a variety of department lists, as well as department and senior level organizational charts. • Handle time-clock issues for the department. Requirements • Bachelor’s degree and 5+ years experience coordinating projects or supporting at work at an executive-level OR 9+ years experience coordinating projects or supporting at work at an executive-level • History of maintaining confidentiality in working with private and sensitive information. • Proficient in Microsoft Office applications (including Word, Excel, and PowerPoint). • Strong organizational and time management skills, with the ability to be resourceful and creatively problem solve. • Strong interpersonal skills; team player with ability to deal effectively with individuals at all levels. • Excellent verbal and written communication skills with the ability to positively and professionally interact with all coworkers across CDW, including executive leadership and external stakeholders. • Demonstrated ability to take initiative and work independently with little direction. • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines. • Flexible approach to work and the ability to work when needed to meet deadlines, including nights and/or weekends. • Demonstrated working experience in event planning, meeting coordination, and partner and vendor relations. • Influential with others, tailoring communication to the needs of the target audience. • Demonstrated influence without authority. • Proficient negotiation and persuasion skills, with the ability to enable win-win resolutions. • Ability to pay critical attention to detail. • Demonstrated knowledge of the business, organization and solutions that are the backbone of the organization. • Demonstrated ability to manage expense reports and travel requests, while managing timelines. • Proven track record of successfully supporting the needs of project team members and internal stakeholders (locally and virtually). • Ability to effectively resolve conflict with appropriate escalation. • Solid understanding of social media usage including but not limited to; LinkedIn, Facebook, Twitter, YouTube, Forums, Wikis and blogs. Benefits • Pay range: \$84,000 - \$119,000 depending on experience and skill set • Annual bonus target of 5% subject to terms and conditions of plan • Benefits overview: https://cdw.benefit-info.com/ • Salary ranges may be subject to geographic differentials

Leading a managed services engineering team to deliver IT solutions, improve processes, and ensure customer satisfaction. | Bachelor's degree or 9+ years of relevant experience, leadership in IT services, process management, and communication skills. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. • Job Summary • The Managed Services Engineering Manager demonstrates focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets. The person in this role is responsible for delivery of one or more services and additionally serves as the product owner for those services. The role includes but is not limited to: Understand and align the engineering team to ensure overall Services strategy is implemented through Services teams, which includes building and maintaining key relationships with product development, professional services and sales. Executing on customer service level agreements by utilizing our operational framework and standard operating procedures to meet or exceed overall customer satisfaction. Continuous Service Improvement: includes both process and staff management, using both objective and subjective methods. Includes performance management. Allocating engineering resources to provide technical services to maintain, support, and optimize the specific technology areas assigned. Establish and cultivate a solid working relationship with customers through sales opportunities, quarterly reviews, and especially during support issues. Build and maintain strong relationships with key partner representatives (Cisco, IBM, Microsoft, VMWare, etc.). • What you will do: • Customer Satisfaction: Understand customer environments and business needs. • Meet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues. • Track, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction Surveys. • Leadership and Management: Managing workload; prioritizing and assigning resources. Includes review Service Desk queues and related reports. • Serve as a primary point of contact for the collaboration of strategic and tactical plans for the current and future development of the technologies assigned to their specific technology. • Time reporting and related analysis. • Hiring staff. • Building and motivating effective teams. • Delegating responsibilities to appropriate team members. • Performance management: Consistent feedback, both positive and negative Assessment, both subjective and objective Coaching/mentoring Individual Development Planning (career path, improvement opportunities, training) • Maintaining the On-call schedule. • Work closely with peers to achieve company, department and personal goals. • Willing to take calculated risks to meet customer needs and department goals. • Process Management: Oversee the development, maintenance, and performance of the problem, change and work order processes. • Deliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through Quality Assurance process. • Review Operational Framework and Standard Operating Procedures on an on-going basis to identify process and organizational structure gaps. • Continuous Service Improvement utilizing using key metrics. • Communication: Regular staff interaction, both written and face-to-face. • Customer interaction, both written and face-to-face. • Work collaboratively with other groups and managers to successfully manage customer expectations and environments. • Financial: Manage operational costs, plan, and budget. • What we expect of you: • Bachelor's Degree and 5 years of relevant experience, OR • 9 years of related consulting or IT services delivery experience • Previous consulting leadership experience required • Process management and improvement • Experience in ITIL • Ability to lead teams; gain consensus • Ability to communicate effectively and concise both orally and written using a variety of styles and techniques appropriate to the audience • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines • Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve • Ability to identify and creatively resolve client, project and people issues • Proven negotiation skills • Knowledge of Tanium, Bigfix, Cisco, Microsoft, HP, or Dell products and services a plus • Experience working with vendors and business partners • Ability to lead and manage to ensure attainment of critical results • Ability to compute, analyze and interpret complex statistical data for reporting purposes and/or to develop forecasts • Ability to act as a trusted advisor in a strategic partnership • Able and willing to travel up to 25% or as needed to other CDW locations, meetings or client sites • Ability to multi-task, organize and prioritize. • Demonstrated ability to implement and enforce End Point Compliance policies across managed environments, ensuring alignment with security standards and regulatory requirements, a plus. • Hands-on experience managing Windows environments, including system setup, updates, and performance improvements, a plus. Pay range: $125,000 - $171,641depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials #LI-TP1 • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

Manage customer relationships to drive satisfaction, adoption, retention, renewals, and expansion for mid-tier Managed Services customers. | 3+ years in IT relationship or account management with customer advocacy, strong communication, organizational skills, and preferably ITIL, PMP, or Managed Services experience. | At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Customer Success Manager's (CSM) primary responsibility is to be the key advocate and partner to our customers to ensure they achieve their strategic business outcomes and maximum value from their investment with CDW Managed Services. The CSM will drive customer satisfaction, adoption, retention, renewals and expansion through effective relationship management and the delivery of exceptional customer services. This role is the main point of contact for a dedicated portfolio of mid-tiered, moderately complex Managed Services customers, building strong and trusted relationships to understand their needs and proactively address any issues and concerns. The CSM is not only knowledgeable in their customer's business model, goals, projects, timelines, and more but is simultaneously knowledgeable in CDW's technology solutions providing them the ability to guide and assist our customers with all their needs. Additionally, the CSM will act as a liaison between the customer and CDW teams, streamlining partnerships, reducing complexity, and simplifying processes with product development, engineering, professional services, governance, sales/presales, and others. What you will do: • Establish a trusted/strategic advisor relationship with each assigned mid-tiered customer • Act as the main point of contact for multiple assigned customers, understanding their business objectives, challenges, requirements, and strategic outlooks • Develop and execute customer success plans on established goals to aid the customer in achieving their business outcomes • Orchestrate and manage the overall relationship with a dedicated portfolio of mid-tiered customers, which will include, but is not limited to, driving adoption, ensuring retention, expansion of services and renewal • Stay updated on industry trends, market dynamics, and competitive landscape to provide strategic guidance to customers. • Drive customer adoption and utilization of managed services to ensure maximum value and ROI. • Analyze customer data to improve the customer experience • Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of aligned solutions to an organization • Proactively address customer concerns and act as an advocate for their needs within the organization. • Gather and analyze customer feedback to identify trends, insights, and areas of improvement • Share customer insights with internal teams to drive product enhancements and service optimizations • Measure and monitor achievement of critical and key performance indicators, reporting both internally to the CDW's stakeholders and teams and externally to customer's sponsors and executives • Establish regular cadence (weekly/monthly/quarterly) with each assigned customer to review progress, success, and concerns • Respond to customer inquiries, concerns, and issues in a timely and effective manner. • Act as CDW's liaison for technical inquiries, issues, or escalations; including working with support, product development, service delivery and other teams as needed to create solution roadmaps • Escalate critical customer issues internally and work towards their prompt resolution. • Coordinate with relevant teams to investigate and resolve technical and operational challenges. • Communicate issue status and resolution to customers in a clear and concise manner • Meet or exceed expansion goals by Identifying and pursuing opportunities for expansion through upselling and cross-selling additional services based on customer needs and objectives partnering with CDW's sales teams • Collaborate with customers to understand their evolving needs to align our Managed Services offerings accordingly • Meet or exceed renewal goals by identifying and driving customer renewals for assigned customer that results in long term contract renewals, maximizing revenue by strategically positioning additional relevant solutions • Identify areas for service improvement and work with the appropriate teams to implement necessary changes • Participate in internal initiatives What we expect of you: • Bachelor's Degree and 3 years of experience in IT relationship management, project management or account management of multiple customers with direct customer advocacy and engagement experience, OR 7 years of experience in IT relationship management, project management or account management of multiple customers with direct customer advocacy and engagement experience • Prior experience in Customer Success or equivalent history of growing customer satisfaction, adoption, expansion, retention and renewals • Exceptional verbal, written, social, presentation and interpersonal skills with the ability to effectively communicate. with a diverse customer audience • Ability to prioritize and manage multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines • Ability to be a strong teammate, while working independently as a self-starter • Demonstrates a high degree of organization with solid attention to detail with a penchant for accuracy • Excellent communication, presentation, and negotiation skills, with the ability to influence and engage senior-level stakeholders. • Proven ability to create and maintain positive working relationship with all Customer contacts and internal teams • Ability to effectively communicate with Customers and Coworkers at all levels of the organizations from entry to executive level • Strong analytical skills with a proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve with Customers and all internal teams including cross-functional teams • Ability to continually learn new technologies and to understand and adapt to market and industry changes • Possess exceptional problem-solving and quick conflict resolution abilities • Demonstrated nature of being proactive and self-motivated with a results-oriented mindset • Strong understanding of financial acumen with the experience of applying that knowledge in real world business scenarios • Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites • Strong understanding of Managed Services or IT, preferred • ITIL Foundation Certification, preferred • PMP and/or Project Management experiences, preferred • In-depth knowledge of Microsoft Office Suite, preferred • Gainsight experience, preferred • ServiceNow experience, preferred Pay range: $68,200 - $97,280 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead strategic customer success initiatives for enterprise clients, drive adoption, retention, renewals, and expansion while acting as an executive advisor and cross-functional leader. | Bachelor's degree with 7+ years in IT/customer success/account management, strong executive communication, leadership skills, project management experience, and preferred certifications like ITIL and Customer Success Certification. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Principal Customer Success Manager (Principal CSM) is a strategic leader and key advocate for our customers, ensuring they achieve their business objectives and maximize the value of their investment with CDW Managed Services. This role is responsible for fostering deep customer relationships, driving adoption, retention, renewals, and expansion. The Principal CSM will oversee a portfolio of high-value, complex enterprise customers and serve as an executive-level advisor to guide and align their business goals with CDW's technology solutions. Additionally, the Principal CSM acts as a cross-functional leader, driving strategic initiatives, and influencing internal processes to enhance customer success outcomes. What will you do: • Serve as a strategic executive advisor for enterprise-level customers, fostering long-term relationships and trust. • Develop and execute comprehensive customer success strategies to achieve measurable business outcomes for clients. • Act as a senior escalation point for high-profile customers, ensuring resolution of complex issues and challenges. • Drive customer adoption and utilization of managed services, maximizing ROI and value realization. • Engage with customer executives and influential stakeholders to define and measure the overall impact of solutions. • Provide high-level strategic guidance by staying updated on industry trends, competitive landscapes, and emerging technologies. • Establish and lead strategic business reviews (QBRs/EBRs) with executive stakeholders to review progress, challenges, and opportunities. • Identify and lead expansion opportunities, collaborating with sales and account teams to drive revenue growth. • Ensure customer renewals by demonstrating continuous value, driving retention, and securing long-term commitments. • Influence internal teams- including product development, engineering, service delivery, and sales- to enhance customer experiences. • Lead internal initiatives that improve service offerings, operational efficiency, and customer success processes. • Mentor and coach Associate CSMs and Senior CSMs, fostering professional growth and best practices within the team What we expect of you: • Bachelor's Degree plus 7 years of experience in IT, customer success, relationship management, project management, or account management with direct customer advocacy experience; OR 11 years of experience in relevant fields. • Proven track record in a senior customer success or account management role, with demonstrated success in driving adoption, retention, expansion, and renewals. • Exceptional ability to engage, influence, and communicate effectively with C-level executives and enterprise stakeholders. • Strong leadership skills with the ability to drive strategic initiatives. • Deep analytical and problem-solving skills with a data-driven approach to customer engagement. • Experience in leading escalations, managing executive expectations, and driving resolution of critical issues. • Ability to work cross-functionally and influence internal teams to enhance customer experience and drive service improvements. • Strong understanding of financial acumen and its application to business decisions and customer ROI. • Demonstrated experience in delivering impactful presentations to both internal and external executive stakeholders. • Ability to prioritize and manage multiple priorities simultaneously and drive adoption to the changing needs of the business while meeting deadlines. • Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites. • Experience in Managed Services or IT, a plus • ITIL Foundation Certification, a plus • Customer Success Certification. • PMP or Project Management experience • Proficiency in Microsoft Office Suite, Gainsight and ServiceNow, a plus Pay range: $147,800 - $203,480, depending on experience and skill set Annual bonus target: 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com](https://cdw.benefit-info.com/) Note: Salary ranges may be subject to geographic differentials • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead and manage strategic programs and projects across business segments, ensuring project profitability, risk mitigation, resource planning, and stakeholder communication. | Requires 10+ years of Infrastructure Project Management experience, 5+ years leading Microsoft or advanced technology projects, DoD Secret clearance, and preferably PMP or PgMP certification. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Sr. Program Manager is responsible for the development, delivery, and management of strategic solutions and programs across CDW-G business segments. Independently manages projects or programs. Owns all aspects of a product or service offering for a client, from inception to installation. Integrally involved in interaction with sales, consultants, stakeholders and other members of cross-functional teams. Projects are typically of high complexity or risk and have high visibility in the client or CDW organization. A Sr. Program Manager will often work on projects consisting of emerging and/or highly customized technology. Work with enterprise or strategic clients that will often have strict constraints on one or more of the project components. This position often works with mixed teams with multiple practice/solution areas and complex systems integration which could include multiple Service areas and third-party vendors. The Sr. Program Manager is responsible for leading Project Managers and Program Managers within the associated program or projects. The CDW Sr. Program Manager acts as project advocate ensuring success for all stakeholders by driving for results, making the tough call, and building strong relationships with project stakeholders. What you will do: • Project Management: Compares/contrasts client’s methodology and provides guidance to Program Managers or Project Managers on melding customer methodology and processes with CDW methodology. • Accountable for project profitability. Tracks multiple budgets, consolidates and summarizes for executive stakeholders. Understands budget to actual variations for project phases, makes recommendations and adjustments. Tracks project and program margins against targets. Addresses financial warnings for individual projects and mitigates the effect with the Project Managers. Understands the economics of financial decisions across the portfolio within the client and its impact to CDW. Works with clients to position operational expenses vs. capital expenditures. • Validates initial program/project scope and estimates. Understands and articulates the impact of project changes on the program. Influences and makes recommendations at executive stakeholder level. Sets strategy for minimizing impact and risk to the client due to project changes. • Maintains continuous alignment of program scope with strategic business objectives. Makes recommendations to modify the program to enhance effectiveness toward the business results or strategic intent. • Identifies and interprets risks from dependent CDW projects and client landscapes. Understands how they impact the program and mitigates the risks. Communicates risks and plans to project stakeholders. • Aligns all dependencies from program work streams. • Proactively conducts resource planning and optimizing billable schedules, monitoring and adjusting assignments as necessary. Acts as an escalation point to address resource constraints in order to minimize impact to the program. • Establishes and owns program communication plan. Consolidates, manages and executes project communication plans into program communications plan for all stakeholders and work streams. • Responsible for meeting contractual performance criteria and due dates during service delivery and overall project completion. • Ensures compliance with relevant corporate and government policies. • Leadership: Provides guidance, mentorship and counseling to CDW project team members. • Takes accountability for project results. Is fiscally responsible to the client, the project and to CDW. Holds project team accountable. • Instills trust with our clients by building strong relationships with stakeholders. • Leverages business acumen and political savvy as well as relevant personal and CDW experience to build credibility. • Demonstrates ability to diffuse uncomfortable situations with client and/or project team. • Leads efforts to continuously define, contribute and to improve our overall project management knowledge base across geographies and solution areas. Develops standards, best practices and training for team members. • Communication: Assimilates information from across all projects in the program and distills the information for the appropriate stakeholders. Integrates new information on the fly, synthesizes the information and charts new course as appropriate. • Has clear and concise communication. Leads and facilitates both live and virtual meetings. Keeps meetings on track, on topic and summarizes assigns and publishes follow up items in a timely manner. • Adapts communication style and medium to the audience needs. Adjusts communications based on complex political landscape. • Defines strategy and content for formal presentations and coaches project managers on delivery. Creates talking points and strategic messaging. What we expect of you: • Bachelor’s Degree in business or computer related field or equivalent experience • 10 or more years of experience in delivering quality Infrastructure Project Management • Five or more years of experience in leading significant Microsoft or Advanced Technology projects across all solution areas • Experience leading DoD programs • Active DoD Secret clearance • Preferred certification of PgMP, and PMP • Understands ITIL Framework We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Develop and execute go-to-market strategies for Cisco security solutions, mentor team members, manage customer escalations, and act as a liaison between CDW and Cisco. | 7+ years in network security technical delivery or sales support, consulting or pre-sales experience, Cisco professional or expert certifications, strong communication and multitasking skills. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Cisco Security Solutions Architect is responsible for handling customer escalations, assist with planning go-to- market strategies, acting as a liaison between CDW and Cisco, and mentoring the individuals on the Networking and Security teams. The incumbent ensures outstanding customer service to internal and external customers as well as developing and maintaining positive business relationships with other departments. Your skilled experience will enable you to quickly embrace CDW's integrated sales approach, demonstrating the ability to open further opportunities for our other service offerings, including, but not limited: Essential Responsibilities • Develop key go-to-market materials and strategies around Cisco security solutions. These would include Statement of Work templates, Services Calculators, Technical Training curriculum, Battle Cards, Sell Sheets, and Needs Gathering Documents • Align with Cisco Security BDM's to drive market demand around Cisco security solutions • Support the wider CDW seller & SA community on Cisco security solutions • Lead technical Peer Review sessions • Develop Peer Review thresholds • Develop and conduct technical team training on our strategic solutions • Assist with new hire mentoring • Review and validate vendor trainings and materials • Review and propose new products and solutions that the team should focus on • Review existing products and solutions to ensure we're focusing on the best products for our customers • Assist with the development of RFP/RFI process and response development • Work with CDW practice leads, delivery, and Cisco to integrate Cisco security Solutions into CDW's go-to-market, refining and developing best practices. • Act as a point of contact to communicate best practices to and from the team. • Be a subject matter expert about products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services. Maintain credible knowledge of competing technologies and solutions. • Understand client business drivers and needs. Provide input on strategies to drive revenue for Cisco Security solutions and the overall CDW Networking and Security practices. • Conduct presentations online and in-person to existing and potential customers. Facilitate and perform demos for clients. • Be responsible for maintaining partner relationship, attend trainings and seminars, and keep sales organization updated on market trends and best practices as they relate to Cisco Security solutions. • Attend CDW led marketing efforts including manufacturer trade/partner shows, regional technology seminars, and sales events. Provide support with speaking engagements when appropriate. Minimum Qualifications: • At least 7 years in Network Security in a technical delivery or technical sales support role • Bachelor's degree or equivalent work experience • Consulting or Pre-Sales experience. • Thorough knowledge of secure networking frameworks such as Zero Trust, SASE, and Software Defined Networks Other preferred qualifications: • Industry networking and security certifications are a plus. • Able to handle multiple projects and customer engagements simultaneously. • Cisco Professional or Expert-level Certifications • Expert level proficiency in written and verbal communication skills, strong customer service and interpersonal skills. • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed. • Ability to determine engineering effort and calculate services estimates. Write standard and custom Statements of Work. Pay range: $133,200 - $151,200 , depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Drive revenue and profitability by managing partner relationships, developing marketing and pricing strategies, and coordinating with sales and finance teams. | Bachelor’s degree plus 4+ years sales/marketing experience or 8 years sales/marketing experience, preferably in technology, with skills in supply chain, pricing, merchandising, or program management. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Senior Brand Manager is the central liaison for large, top tier, and more complex partners for working with CDW stakeholders across the organization, including sales, finance, and marketing. The Senior Brand Manager is the product expert and business manager. The role acts as the channel leader and provides guidance to respective Partners, identifying opportunities and developing strategies to increase product sales. The Senior Brand manager is responsible for driving revenue, profitability and awareness for respective manufacture while engaging heavily with Sales. The Senior Brand Manager interacts with senior level management while independently driving strategy for program development and pricing. What you’ll do • Be the subject matter expert in a partner's product line and associated programs such as Bid Desk programs, VIR, COOP and Category Penetration • Analyze complex industry information to identify opportunities and develop strategies to increase sales • Develop and articulate competitive positioning and differentiation of brands • Develop marketing plans for partner in conjunction with Partner • Development and Product Managers that outline target customer segments, products, promotions, pricing, positioning, and complete launch plans • Educate pre-sales and Product Specialists on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base • Understand and communicate partner organizational structure with key decision makers and foster strong executive relationships • Communicate partners’ financial conditions and market new products related to the assigned partner • Engage daily with assigned partner to maintain an open channel of communication at all times to ensure that all CDW and partner stakeholders are kept up to date on any and all issues, initiatives, projects, meetings, or conferences • Manage and maximize overall profitability; managing financial benefits and develop a strategy around re-investing funding What we expect of you • Bachelor’s degree + 4 years sales/marketing experience, OR • 8 years’ experience in sales/marketing, OR • 4 years CDW PPM experience + 4 years’ experience in sales/marketing Preferred skills, experience, and qualitied needed • Bachelor’s degree with a concentration in Marketing • Previous experience in the technology industry • Prior experience in Supply Chain, Pricing, Merchandising or Program Management Pay range: $86,000 - $122,400 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead and architect Salesforce solutions including custom development, integration, security compliance, and mentoring technical teams for the U.S. Department of Energy. | 10+ years hands-on Salesforce development and 8+ years technical leadership with Salesforce, experience in full lifecycle implementations, integrations, security, and ability to obtain DOE clearance. | At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Salesforce Architect, utilize your deep technical expertise in Salesforce, strong leadership skills, and a passion for solving business problems using cutting-edge technology. You will work closely with developers, and clients to ensure seamless integration and alignment of Salesforce solutions with business goals for the U.S. Department of Energy, National Nuclear Security Administration. HOW YOU WILL MAKE AN IMPACT • Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. • Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration and testing. • Providing technical expertise in the planning, analysis, implementation, and delivery of innovative solutions around Salesforce. • Providing technical guidance while being hands on in the creation, maintenance and upgrading CRM platforms, Communities and Sites. • Leads technical strategy and design workshops to direct strategy and solution vision. • Build and maintain a library of reusable Service Delivery documentation and code (to include custom scripts and coding) • Contribute in-depth knowledge and hands-on experience in interactive technologies, websites, cloud architecture, applications, and open-source technologies • Administer complex configuration, integration, and maintenance of Salesforce. • Responsible for contributing to and remediating security documentation and controls to ensure compliance and effectiveness. • Making system enhancements and modifications based on evolving business requirements • Reviewing and providing feedback on technical implementations and documents and ensures that Salesforce best practices and standards are followed • Developing an understanding of strategic business needs and provides insight and recommendations to program leadership for technological solutions to meet business objectives • Driving client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders • May provide lead and or mentoring of Salesforce Developers on the project. REQUIRED QUALIFICATIONS: • Education: BS degree in Computer Science, Engineering or other Information Technology related field. • 10+ years of hands-on Salesforce development experience, in Salesforce configuration / customization using Lighting Web Components (LWC), Apex, Visualforce, Triggers, SOQL, SOSL, and AURA, with strong understanding of the Salesforce Security model. • 8+ years of experience in a hands-on technical leadership position designing, developing, and administrating Salesforce Platform. • 8+ years of experience with Salesforce in technical consulting capacity. • Experience in full life-cycle Salesforce implementations with strong expertise in the following modules: Service Cloud, Community Cloud. • Experience integrating Salesforce with other applications using SOAP, REST, BULK and Streaming APIs. • Experience implementing multiple Salesforce Project deployments including release and environment management. • Knowledge of Salesforce Development Best Practices. • Experience leading technical teams and mentoring junior level resources, consultants, and clients. • Master-level presentation skills for sharing concepts internally and externally and with both business and technical stakeholders. • Secret Clearance and ability to obtain DOE L clearance PREFERRED SKILLS: • Hold relevant Salesforce certifications, such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect. • Ability to communicate technical material to non-technical audiences. • Experience with data migration tools and best practices. • Experience with Agile methodologies and frameworks such as SAFe, Scrum, and/or Kanban. • Thorough knowledge of software development through automation tools. • Demonstrated effective leadership and analytical skills. • Experience in Federal IT systems and development processes. • Salesforce certifications in Salesforce Certified Application Architect or System Architect. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead and architect Salesforce solutions including custom development, integration, security compliance, and mentoring technical teams for a federal client. | 10+ years Salesforce development experience, 8+ years technical leadership, active Secret Clearance, US Citizenship, and ability to obtain DOE L clearance. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As a Salesforce Architect, utilize your deep technical expertise in Salesforce, strong leadership skills, and a passion for solving business problems using cutting-edge technology. You will work closely with developers, and clients to ensure seamless integration and alignment of Salesforce solutions with business goals for the U.S. Department of Energy, National Nuclear Security Administration. HOW YOU WILL MAKE AN IMPACT • Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. • Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration and testing. • Providing technical expertise in the planning, analysis, implementation, and delivery of innovative solutions around Salesforce. • Providing technical guidance while being hands on in the creation, maintenance and upgrading CRM platforms, Communities and Sites. • Leads technical strategy and design workshops to direct strategy and solution vision. • Build and maintain a library of reusable Service Delivery documentation and code (to include custom scripts and coding) • Contribute in-depth knowledge and hands-on experience in interactive technologies, websites, cloud architecture, applications, and open-source technologies • Administer complex configuration, integration, and maintenance of Salesforce. • Responsible for contributing to and remediating security documentation and controls to ensure compliance and effectiveness. • Making system enhancements and modifications based on evolving business requirements • Reviewing and providing feedback on technical implementations and documents and ensures that Salesforce best practices and standards are followed • Developing an understanding of strategic business needs and provides insight and recommendations to program leadership for technological solutions to meet business objectives • Driving client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders • May provide lead and or mentoring of Salesforce Developers on the project. REQUIRED QUALIFICATIONS: • Education: BS degree in Computer Science, Engineering or other Information Technology related field. • 10+ years of hands-on Salesforce development experience, in Salesforce configuration / customization using Lighting Web Components (LWC), Apex, • Visualforce, Triggers, SOQL, SOSL, and AURA, with strong understanding of the Salesforce Security model. • 8+ years of experience in a hands-on technical leadership position designing, developing, and administrating Salesforce Platform. • 8+ years of experience with Salesforce in technical consulting capacity. • Experience in full life-cycle Salesforce implementations with strong expertise in the following modules: Service Cloud, Community Cloud. • Experience integrating Salesforce with other applications using SOAP, REST, BULK and Streaming APIs. • Experience implementing multiple Salesforce Project deployments including release and environment management. • Knowledge of Salesforce Development Best Practices. • Experience leading technical teams and mentoring junior level resources, consultants, and clients. • Master-level presentation skills for sharing concepts internally and externally and with both business and technical stakeholders. • US Citizenship Required • Active Secret Clearance Required • Ability to obtain DOE L clearance PREFERRED SKILLS: • Hold relevant Salesforce certifications, such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect. • Ability to communicate technical material to non-technical audiences. • Experience with data migration tools and best practices. • Experience with Agile methodologies and frameworks such as SAFe, Scrum, and/or Kanban. • Thorough knowledge of software development through automation tools. • Demonstrated effective leadership and analytical skills. • Experience in Federal IT systems and development processes. • Salesforce certifications in Salesforce Certified Application Architect or System Architect. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Manage medium to large projects independently, balance scope, schedule, and budget, lead teams, communicate with stakeholders, and ensure delivery of project outcomes aligned with client goals. | Bachelor's degree or equivalent experience, 3+ years project management experience including leading small to medium projects, knowledge of multiple technology stacks, strong communication skills, and familiarity with Agile and Waterfall methodologies. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The CDW Project Manager is a trusted consultant, providing project management expertise across multiple technology stacks and services. Projects are typically of low to medium complexity and incorporate mainstream, legacy and emerging technologies. The Project Manager may independently manage projects, or work within a large program under the guidance of Program Managers. The successful candidate balances scope, schedules, budget and understands how to leverage PMO tools and templates to drive successful business outcomes for the customer. This position works with mixed teams consisting of CDW engineers, CDW sales, other members of CDW cross functional business areas, customer staff and third-party consultants. The CDW Project Manager is a project advocate and relationship builder. They drive successful engagements through negotiation, concise communication, crucial conversations and leadership abilities. What you will do: • As a Project Manager, you will leverage your experience, skillset, and methodologies to understand client’s end goals and provide a consultative approach to ensure the solution aligns with the client’s strategy. You will act as a trusted consultant to your project team, building relationships with all stakeholders, and ensuring stakeholder expectations are met or exceeded. • Independently manage medium to large sized projects, adhering to CDW’s project management processes and methodologies. This includes validating initial project scope and estimates, tracking project budgets and resources, managing actuals vs. planned hours, and timely reporting of project financials to stakeholders. • Your role involves recognizing the need for negotiations and effectively negotiating changes to achieve stakeholder satisfaction and positive project results. You will work with team members to gather information, determine impacts to the project, and document mitigation steps taken in troubleshooting. • Responsible for ensuring all items defined in the CDW Statement of Work are delivered and perform quality assurance throughout the project lifecycle. This includes establishing, monitoring, adjusting, and communicating tasks and associated schedules to the project team, and managing equipment, software, licensing, and outside services procurement and delivery schedules. • Take accountability for project results, holding all project team members accountable for their scope of work and schedule commitments. You will instill trust with clients by building strong relationships with stakeholders, demonstrating the ability to diffuse uncomfortable situations, and leading teams to consistently meet project success factors and exceed client expectations. • Stay abreast of industry best practices through research, conferences, training seminars, and participation in professional associations, sharing this information across the Services PMO. You will determine the appropriate documentation for projects and manage the quality and delivery of this documentation to clients. • Your role requires a clear and concise communication style, the ability to lead and facilitate both live and virtual meetings and adapt your communication style and medium to the audience’s needs. You will anticipate client or project needs, communicate potential solutions, and convey CDW experiences and positive outcomes to build client confidence and instill trust. Finally, you will develop and manage a detailed schedule and work plan. What we expect of you: • Bachelor's degree in business or computer related field, 3 years of experience in Project Management, and 2 years of experience in leading small to medium scale projects in a professional services organization OR • 7 years total Information Technology experience, to include 3 years of experience in Project Management, and 2 years of experience in leading small to medium scale projects in a professional services organization. • Project management or agile consulting experience as it pertains to advising clients of delivery best practices across multiple technology stacks (e.g., Cloud, Security, Infrastructure) • Ability to support presales activities and look for new sales opportunities to help the client achieve organizational goals while growing CDW’s portfolio of work. • Participate productively in virtual teams in order to improve Project Management processes. • Experience Project Managing projects with several technologies. • Demonstrated ability to take accountability for projects and their results, be fiscally responsible and lead teams to meet project success factors. • Working knowledge of one or more formal project management methodologies, proficiency with tools such as Microsoft Project/Office. • Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective. • You will be expected to handle sensitive and confidential information with discretion. You should be able to balance multiple priorities, adapt to changing business needs, and meet deadlines. Your role may require working during weekends or off hours to meet client needs. • You should be willing to travel up to 25% or as needed to other CDW locations, meetings, and client sites. You must have the ability to understand, remember, and apply oral and/or written instructions, organize thoughts and ideas into understandable terminology, multi-task, organize, prioritize, and apply common sense in performing your job. You should also be able to understand and follow basic instructions and guidelines. • PMP and/or Agile Certification(s), a plus. • Experience using both Waterfall and Agile methods (Scrum, Kanban, etc.) to manage projects, a plus. Pay range: $ 77,000 - $ 106,400, depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.