CDW

Oversee onsite technology initiatives including PC deployment, network readiness, and vendor coordination within a healthcare setting. | Bachelor's in IT or related field, 3+ years of IT project management experience, strong technical knowledge, and healthcare environment familiarity. | • ****No 3rd party candidates please***** Title: IT Project Manager Duration: 6 months contract (Possible Extensions) Full time Hours each week Benefits offered Location: Detroit, MI or Grand Blanc, MI Pay Rate: $70-80/hr. Top three skills needed: • Infrastructure (network, end user device) and facilities project management experience • Experience working with and coordinating with 3rd party vendors • Be able to gather and understand requirements to accommodate infrastructure needed to support 3rd party applications (see highlighted example below under Question 1). • Healthcare experience highly desired Job duties: We are seeking a detail-oriented and proactive Project Manager to oversee onsite technology initiatives within a healthcare environment. This role will focus on PC deployment and network readiness, ensuring that clinical and administrative staff have reliable, secure, and efficient systems to support patient care. While familiarity with Epic or other healthcare systems is not required, it is considered a plus. Responsibilities: • Organize and track PC and endpoint deployment activities • Organize and track Technical Dress Rehearsal activities • Manage network readiness activities, including working with cabling vendors for port installation and activation • Develop and maintain project plans, schedules, and deliverables aligned with healthcare IT standards. • Collaborate with IT teams, clinicians, and vendors to ensure smooth rollouts with minimal disruption to patient care. • Identify risks and proactively resolve issues to keep projects on track. • Provide clear communication and regular updates to leadership and stakeholders. • Ensure adherence to healthcare IT security protocols, HIPAA compliance, and organizational policies Qualifications • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3+ years of IT project management experience, preferably in healthcare or regulated environments. • Strong knowledge of network fundamentals (LAN/WAN, Wi-Fi, switches, routers, firewalls). • Experience with Windows OS, Active Directory, and endpoint management tools. • Excellent organizational, communication, and leadership skills. • Ability to manage multiple projects simultaneously under tight deadlines. • PMP or similar certification is a plus. • Familiarity with Epic or other healthcare systems is not required, but highly desired.

Architecting configuration solutions, developing quotes, and fostering strategic relationships with stakeholders. | Minimum of 3 years in a technical role, relevant certifications including CompTIA+, proficiency in Microsoft Office, and strong communication skills. | Fast Facts The Solutions Architect for Configuration Services at CDW is responsible for developing comprehensive configuration solutions, providing consultative guidance, and fostering strategic relationships to drive business growth with a focus on customer engagement and internal collaboration. Responsibilities: Key responsibilities include architecting solutions, generating quotes, developing strategic relationships with stakeholders, and providing sales support while acquiring necessary certifications. Skills: Required skills include proficiency in Microsoft Office, strong interpersonal and presentation abilities, and effective communication and problem-solving capabilities. Qualifications: Candidates should possess a Bachelor's Degree or equivalent experience, at least three years in a relevant technical role, and multiple industry-specific certifications, including CompTIA+. Location: This is a virtual position based in Nevada, United States, with up to 25% travel required. Compensation: $60000 - $90000 / Annually Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Configuration Services Solution Architect is a technical Pre-Sales role that focuses on developing comprehensive configuration solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams as a trusted advisor to grow our Configuration Services business. What you will do: • Technology Leadership o Architect appropriate solutions for CDW customers by leveraging Configuration Services portfolio of services to meet customer needs and drive efficiency and quality in the delivery of the solution in the Config Center. o Collaborate with customers, delivery teams, internal sales and other opportunity stakeholders to offer consultative guidance, provide education on processes or policies, plan sales strategy, and author statements of work (SOWs) or other service-related contracts. • Lead high-level configuration discussions around core technology areas and with partners. • Quoting and Documentation o Generate quotes and validate scope for Configuration Services opportunities. • Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle. • Customer Engagement. • Develop and maintain strategic relationships with Customers, Internal Sales & Delivery management, and other opportunity stakeholders acting as a trusted advisor to drive business growth. • • Certifications and Training. • Acquire and maintain relevant technology and industry certifications or as required by manager. • Minimum of 2 domain-specific technical certifications kept up to date or as required by manager. May include partner certifications such as Microsoft, Google, Apple, etc. • • Sales Support: o Support business opportunities in collaboration with sales, partners, and customers. • Follow up and respond to questions regarding open and closed cases, tickets, or contracts. • Events and Collaboration: o Participate in CDW events focused on business technology solutions. o Attend in-person events when travel is necessary. What we expect of you: • Bachelor's Degree AND at least 3 years’ experience in technical, Pre-Sales, or post-sale delivery role OR • Seven years’ experience in technical, Pre-Sales, or post-sale delivery role. • Knowledge or history of using Salesforce is preferred. • Knowledge or experience with Statements of Work preferred. • Certifications o CompTIA+ certification required, or equivalent certification required along with at least two additional domain-specific certification. • Skills and Abilities o Proficient in Microsoft Office applications. • Demonstrated success in engaging and working with sales teams. • Adaptability to changing business needs within the practice and team coverage model. • Strong interpersonal and presentation skills, including effective consulting techniques. • Excellent oral and written communication skills tailored to various audiences. • Self-motivated with a passion for learning and teaching others. • Creative thinking to generate proactive ideas that enhance sales. • Proven ability to collaborate, take initiative, and solve problems creatively. • Effective time management to balance multiple priorities and meet deadlines. • Constructive communication with management, peers, and coworkers. o Ability to understand, apply, and recall oral or written instructions. • Organizational skills to express thoughts and ideas clearly. • Multitasking capability for efficient prioritization. • Motivated, self-starting, and able to independently perform high quality work with minimal guidance. • Willingness to travel up to 25% or as needed. • Industry knowledge and domain expertise: • A Configurations Solutions Architect should possess domain expertise. • Should understand industry-specific challenges, regulations, and best practices. • Must have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape. • Areas of Expertise specific to this role includes: • Network and Security Devices: Practiced with solutioning common network and security configuration services and engaging with customers to resolve any challenges when deploying these services. Includes but is not limited to device level configuration, cloud or IP configuration services, OS or firmware updates, physical module or hardware installation, kitting, palletization, or customized labeling options. • Enterprise Services and Racks: Expertise architecting solutions for scratch rack build configurations, cabling and labeling, and device configuration with an emphasis on understanding the total BOM included as part of the rack or server. Must possess a deep understanding of value-add configuration services applicable pre-shipment or post-shipment. • Chrome: Possess knowledge of Google Chrome based provisioning and deployment methods and has familiarity with Education based solutions around deploying Chrome devices to the field and other services commonly attached with Chrome devices or related hardware. • Apple Client Devices: Knowledge of Apple provisioning best practices and enrollment methods at the device level. Ability to educate clients on different MDM deployment methods for generic deployments or end user personalized specific deployments as needed. • Windows Client Devices: Deep understanding of standard Windows client provisioning and imaging methods at the device level. Capable of educating clients on customization solutions for generic deployments or end user specific deployments as well as solutions such as Microsoft Autopilot. • Core Configuration Services: Experienced with typical hardware configuration services such as asset tagging, hardware installation, printer configurations, and similar services. This can include but is not limited to kitting, palletization, and asset tagging. • Mobile Devices: Ability to educate clients and architect solutions for services related to mobile device configuration such as case install services, MDM configuration, software and app configuration, and end user personalization services. • Staging Services: Deep understanding of internal CDW supply chain management solutions and processes such as Buy and Hold and Customer Owned Inventory. Must have knowledge around drafting of SOWs, contracts, best practices, and policies/regulations. This includes but is not limited to inventory management ISO certifications, palletization, invoicing, WMS, inventory management best practices, etc. • Spec Ops: Familiarity and ability to architect creative solutions to manage customer inventory with packaging solutions including but not limited to kitting, palletization, custom labeling, and custom material services. • IT Asset Disposition: Understanding and ability to articulate customer IT asset disposition requirements to select and deliver an appropriate ITAD solution. Must possess knowledge of with each of current CDW partner’s offerings to align customer requirements with the most appropriate partner to deliver ITAD solutions. Ability to draft SOWs in line with company’s policies/regulations and best practices for each customer and partner. • Team collaboration and leadership: • Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. • A Configurations Solutions Architect should be able to work effectively in a team, lead technical discussions, and influence decision-making. • Customer-focused approach: o Customer-centric mindset and be able to understand and articulate customer needs effectively. • Possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. • Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role. • Solution design and problem-solving skills: • Ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. • Skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. • Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions. Pay range: $ 60,000-90,000, depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials #LI-CM3 We make technology work so people can do great things.  CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

Collaborate with stakeholders to analyze, design, and implement process improvements and transformations. | Experience in process definition, data analysis, and cross-functional collaboration, with strong communication skills. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Summary: The Services Process Transformation (SPT) team is responsible for designing, testing and implementing changes to processes, technology and organization in order to transform CDW services and drive toward its growth objectives. The Senior Business Analyst, Services Process Transformation role works closely with business leaders, stakeholders and subject matter experts to understand current state processes, validate and quantify the value of the opportunity being assessed, develop a business case around future state recommendations and assist with the implementation of those recommendations. This role performs business and functional requirements gathering, takes part in business solution design and systems analysis. This role also documents, measures and optimizes key business processes from end-to-end. What you will do: • Collaborate with stakeholders to clarify, prioritize and validate project requirements and business objectives/goals. • Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives • Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities • Engage key stakeholders and subject matter experts to capture pain points/issues • Collect data and perform data analysis to support validation of potential opportunity value • Create process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end • Implement new or revised processes & prove out the value or effectiveness of proposed solutions • Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions. • Gather and prepare supporting analysis and design documentation from a business perspective • Take part in system test plans and validate that business goals are accomplished • Drive alignment of project objectives and solutions to organizational business strategies and objectives • Serve as an internal consultant for cross-functional collaboration & knowledge sharing • Maintain macro-view of key processes, application platforms and business outcomes • Build credibility and trust across stakeholder groups. • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization. What we expect of you: • Bachelor’s degree and 1 years total Information Technology experience OR, 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement • Work experience in process definition including facilitation, process documentation, and process improvement • Excellent organizational and time management skills • Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders • Strong understanding of financial processes & concepts of a services business • Critical thinker & creative problem solver • Strong analytical skills • Data-driven mindset and approach • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines • Critical attention to detail & ability to stay focused on repetitive tasks • Proficient in Microsoft Office tools, especially Excel • Master’s Degree, a plus. • Lean Six Sigma Green Belt, a plus. • Data science, data analytics or data tools (e.g. Power BI, etc.) experience, a plus. • This role requires access to Controlled Unclassified Information (CUI), as well as information subject to U.S. export-control laws such as the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Under these laws and applicable data security requirements in CDW’s U.S. government contracts, CDW must assess whether individuals in this role are legally permitted to access export-controlled technical data and certain categories of CUI. After CDW extends a conditional offer of employment, you will be asked to provide information and/or documentation needed to determine whether you are a “U.S. Person” as defined under ITAR (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) or otherwise eligible for authorized access under applicable federal regulations, including U.S. government contract requirements for restricted or export-controlled CUI and related personnel-screening obligations. Pay range: $ 100,000 - $ 105,000 depending on experience and skill set. Annual bonus target of 5% subject to terms and conditions of plan. Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

Provide technical scoping, sales strategy, and consultative guidance for managed services solutions while collaborating with customers and internal teams to drive business growth. | Requires 8+ years in technical pre-sales or post-sale delivery roles with deep knowledge of managed services, networking, cybersecurity, cloud infrastructure, and strong customer engagement skills. | Job Description: • Develop appropriate assessment and service solutions for CDW customers, including analysis, technical scoping and support for appropriate managed services offerings • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for Request for Proposal (RFP’s) Request for Quote (RFQ’s), Request for Information (RFI’s), standard proposals, and author statements of work (SOWs) • Costing and pricing of managed services opportunities to meet managed services business goals including gathering customer key metrics to scope and price • Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals • Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth • Grow influence in your assigned territory and or client base by high levels of engagement with partners/customers/Sales as a strategic advisor and being seen by teammates as an expert in the field • Able to operate at a Sr. level or better for 80% of managed services offerings • Act as a subject matter expert in multiple families of products and solutions, including services for multiple complex managed services offerings • Assists and monitors many opportunities of varying complexity • Works with resource coordinators/managers of delivery to ensure that appropriate quantity and quality of technical and services resources are deployed for engagements • Collaborates with various technical delivery groups to review and compile technical analysis and compile financial data to support new or revised offerings • Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other MSAs, Sales Solutions Executive, and Field Sellers • Mentoring and coaching of solution architects around best practices to engage with coworkers and customers • Acquire and maintain relevant technology and industry certifications as required. Requirements: • Bachelor's Degree or equivalent experience and 8 years in technical, pre-sales, or post-sale delivery role • Or 12 years in technical, pre-sales, or post-sale delivery role • Self-motivated and proactive professional with the ability to perform high-quality work independently, demonstrating strong ownership, accountability, and minimal need for direction • Deep industry knowledge and domain expertise, with a strong understanding of market trends, regulatory requirements, and best practices relevant to Managed Services • Must possess comprehensive knowledge of enterprise architecture, company solutions, and technologies to effectively position and tailor recommendations for clients • Areas of expertise for this role include: Networking (Cisco, Aruba, SD-WAN); Cybersecurity (Palo Alto, Fortinet, Exabeam, Microsoft Security, CrowdStrike); Cloud and Infrastructure (Microsoft Azure, Converged/Hyperconverged Systems, Storage, Endpoint Management) • Proven success collaborating across cross-functional teams, including Sales, Product, and Delivery, to drive solution alignment and customer satisfaction • Demonstrated ability to lead technical discussions, influence architectural decisions, and provide mentorship to junior team members • Strong customer engagement and relationship management skills, with the ability to identify and articulate customer needs, present complex technical concepts clearly, and develop trusted advisor relationships • Skilled in translating business challenges into strategic technology solutions that deliver measurable value • Exceptional solution design and problem-solving capabilities, with a track record of designing and communicating scalable, secure, and cost-effective architectures • Able to analyze complex business problems, identify innovative solutions, and build consensus among technical and non-technical stakeholders • Excellent communication and presentation skills, with the ability to engage at both executive and technical levels and deliver persuasive, customer-focused solution recommendations • Willingness to travel up to 25%, or as business needs dictate, to support client engagements, workshops, and project delivery activities • Familiarity with system patching and endpoint management, is a plus. Benefits: • Annual bonus target of 25% subject to terms and conditions of plan

Design and present technical pre-sales solutions, collaborate with sales teams, and maintain customer relationships primarily onsite. | Four years of technical pre-sales or architecting experience, strong communication and project management skills, and mainframe system knowledge including z/OS and related subsystems. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. • Job Summary • The Senior Field Solution Architect (FSA) role focuses on pre-sales solution design. This role is responsible for working with internal and external sales teams to plan and organize sales strategies. The incumbent analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment and define actions to be performed in the sales cycle timeframe. The Senior FSA is a field-based technical presales role. They are expected to spend the majority of their time onsite at CDW customer locations in their local markets. The Senior FSA develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. The Senior FSA is expected to be subject matter expert in multiple families of solutions. The incumbent in this role operates independently using standard approaches, existing tools, templates, and resources; shares knowledge and information that may benefit the team. • What you will do: • Technology Leadership: Is a passionate learner who demonstrates continuous learning by proactively expanding technical depth in products, solutions, and services. If pertinent, achieves certifications in advanced technologies for CDW's Partner Certification Requirements. • Operates with the perspective and insight that business needs, not just technology, establish the limits on what can be achieved. • Designs technical solutions using standard approaches, considering the customer's infrastructure limitations and opportunities; analyzes, interprets, and presents assessment results. • Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort. • Uses team tools, templates, resources, and processes for maximum efficiency, productivity, consistency, and high quality execution. • Provides feedback to technology leaders where opportunities exist to improve offerings, design, and delivery execution. • Conducts technology/solutions training for CDW audiences (e.g., Sales, Inside Solution Architects), using developed material. • Contributes to the team's knowledge base and readily shares knowledge with other FSAs, Inside Solution Architects, and Sales. • Assists new team members by answering questions and sharing expertise on the tools of the job. • Assists new hires by answering questions and sharing information. • Sales: Follows up on implemented solutions and identifies new opportunities that complement the work that was completed. • Researches and reviews customer profile information; applies knowledge of the vertical to develop customer intimacy prior to sales calls and/or strategy sessions. • Assists customer in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyses the most cost-effective approach for the customer (e.g., renew the contract or purchase new equipment and contract.) • Uses various tools to calculate the Total Cost of Ownership and/or Return on Investment and explains to customers and Sales the business value of a solution and its benefits. • Articulates to customers the Practice's value proposition; articulates audience-centric version of the value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities for CDW. • Guides (compares and contrasts) customers in their decision making within CDW Tier 1 Partners Technologies/Solutions (EMC vs. NetApp, EMC vs. IBM); influences, guides and partners with customers to develop their IT strategy. • Plans and executes events in territory by replicating plans from other successful events; secures funding to support CDW customer events; drives attendance to sponsored events. • Leads business-focused technology solution presentations at CDW, Customer, and Partner events and meetings in your territory. • Uses technology assessments and demos as a sales tool for furthering sales opportunities; identifies cross sell-and/or up-sell opportunities for an engagement, equips/assists FSAs and Sales to pursue it. • Collaborates with Partners, Inside Solution Architects (ISA) and Account Executives (AE) to drive mapped opportunities; fine tunes strategies and approaches to achieve greater sales results. • Operates in a regular cadence with multiple partners to educate, plan, and execute on joint strategies in collaboration with multiple stakeholders (ISA, AE, Sales Managers, Field Sales); understands partner alignment in geography and leads customer opportunity mapping exercises; coordinates on-site partner visits. • Develops a detailed and ambitious Territory Plan in collaboration with Partners, AEs, and ISAs and uses it to manage their business. • Understands profit margin and how to increase profitability; works cooperatively with field sales to ensure healthy profitability. Leverages and maximizes partner pricing, partner registration programs, incentive programs, and special pricing, to win business and ensure healthy profitability, provides input on pricing to Account Managers, Field Sales, FSAs, and Partners to increase margin and deal size and position CDW for future opportunities; negotiates pricing with Partners. • Produces marketing-type documents and materials (e.g., presentation) to customer in territory. • Sales Support: Responds to questions about partner registrations, associated registration issues, and customer engagement history. • Prioritizes time spent on opportunities based on potential return on investment. • Produces Bills of Materials, including product maintenance; writes Statements of Work (including work estimates), RFPs, RFIs, and proposal content. • Maintains pre-sales pipeline data, develops plans, and takes actions to move opportunities to closure. • What we expect of you: • Bachelor's Degree or equivalent experience • Four-year minimum technical pre-sales or technical architecting experience • Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training • Proven project management skills • Proficient in Microsoft office applications • Proven success and experience selling technologies solutions and services • Knowledge and proven success of engaging and working with sales teams • Ability to execute on territory goals and metrics • Ability to adapt and change to the business needs of the practice and team coverage model • Strong interpersonal and presentation skills, including consulting skills • Strong oral and written communication skills • Strong passion for learning and teaching others • Motivated and self-starting • Ability to think creatively and come up with proactive ideas that will increase sales • Strong problem solving skills • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed. • Mainframe Specific Qualities: • Experience in planning, installing, upgrading, and maintaining z/OS via SMP/E and z/OSMF installation technologies. • Experience in installing upgrading and maintaining IBM and ISV z/OS resident products. • Experience in monitoring, managing, and troubleshooting a variety of different z/OS configurations and subsystems, including Parallel Sysplex, shared DASD, JES2/3, DFSMS and ISV equivalents, CICS, IMS, Db2 • Experience with high availability, disaster recovery, and business resilience for zSystems, z/OS and subsystems. • Experience with programming/scripting languages associated with systems programming (e.g., REXX, CLIST, JCL, assembler, metal C) Experience working with applications staff to help plan and execute application and application tool upgrades. Pay range: $120,000 - $155,000 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).

Manage customer relationships to drive satisfaction, adoption, retention, renewals, and expansion for mid-tier Managed Services customers. | 3+ years in IT relationship or account management with customer advocacy, strong communication, organizational skills, and preferably ITIL, PMP, or Managed Services experience. | At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Customer Success Manager's (CSM) primary responsibility is to be the key advocate and partner to our customers to ensure they achieve their strategic business outcomes and maximum value from their investment with CDW Managed Services. The CSM will drive customer satisfaction, adoption, retention, renewals and expansion through effective relationship management and the delivery of exceptional customer services. This role is the main point of contact for a dedicated portfolio of mid-tiered, moderately complex Managed Services customers, building strong and trusted relationships to understand their needs and proactively address any issues and concerns. The CSM is not only knowledgeable in their customer's business model, goals, projects, timelines, and more but is simultaneously knowledgeable in CDW's technology solutions providing them the ability to guide and assist our customers with all their needs. Additionally, the CSM will act as a liaison between the customer and CDW teams, streamlining partnerships, reducing complexity, and simplifying processes with product development, engineering, professional services, governance, sales/presales, and others. What you will do: • Establish a trusted/strategic advisor relationship with each assigned mid-tiered customer • Act as the main point of contact for multiple assigned customers, understanding their business objectives, challenges, requirements, and strategic outlooks • Develop and execute customer success plans on established goals to aid the customer in achieving their business outcomes • Orchestrate and manage the overall relationship with a dedicated portfolio of mid-tiered customers, which will include, but is not limited to, driving adoption, ensuring retention, expansion of services and renewal • Stay updated on industry trends, market dynamics, and competitive landscape to provide strategic guidance to customers. • Drive customer adoption and utilization of managed services to ensure maximum value and ROI. • Analyze customer data to improve the customer experience • Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of aligned solutions to an organization • Proactively address customer concerns and act as an advocate for their needs within the organization. • Gather and analyze customer feedback to identify trends, insights, and areas of improvement • Share customer insights with internal teams to drive product enhancements and service optimizations • Measure and monitor achievement of critical and key performance indicators, reporting both internally to the CDW's stakeholders and teams and externally to customer's sponsors and executives • Establish regular cadence (weekly/monthly/quarterly) with each assigned customer to review progress, success, and concerns • Respond to customer inquiries, concerns, and issues in a timely and effective manner. • Act as CDW's liaison for technical inquiries, issues, or escalations; including working with support, product development, service delivery and other teams as needed to create solution roadmaps • Escalate critical customer issues internally and work towards their prompt resolution. • Coordinate with relevant teams to investigate and resolve technical and operational challenges. • Communicate issue status and resolution to customers in a clear and concise manner • Meet or exceed expansion goals by Identifying and pursuing opportunities for expansion through upselling and cross-selling additional services based on customer needs and objectives partnering with CDW's sales teams • Collaborate with customers to understand their evolving needs to align our Managed Services offerings accordingly • Meet or exceed renewal goals by identifying and driving customer renewals for assigned customer that results in long term contract renewals, maximizing revenue by strategically positioning additional relevant solutions • Identify areas for service improvement and work with the appropriate teams to implement necessary changes • Participate in internal initiatives What we expect of you: • Bachelor's Degree and 3 years of experience in IT relationship management, project management or account management of multiple customers with direct customer advocacy and engagement experience, OR 7 years of experience in IT relationship management, project management or account management of multiple customers with direct customer advocacy and engagement experience • Prior experience in Customer Success or equivalent history of growing customer satisfaction, adoption, expansion, retention and renewals • Exceptional verbal, written, social, presentation and interpersonal skills with the ability to effectively communicate. with a diverse customer audience • Ability to prioritize and manage multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines • Ability to be a strong teammate, while working independently as a self-starter • Demonstrates a high degree of organization with solid attention to detail with a penchant for accuracy • Excellent communication, presentation, and negotiation skills, with the ability to influence and engage senior-level stakeholders. • Proven ability to create and maintain positive working relationship with all Customer contacts and internal teams • Ability to effectively communicate with Customers and Coworkers at all levels of the organizations from entry to executive level • Strong analytical skills with a proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve with Customers and all internal teams including cross-functional teams • Ability to continually learn new technologies and to understand and adapt to market and industry changes • Possess exceptional problem-solving and quick conflict resolution abilities • Demonstrated nature of being proactive and self-motivated with a results-oriented mindset • Strong understanding of financial acumen with the experience of applying that knowledge in real world business scenarios • Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites • Strong understanding of Managed Services or IT, preferred • ITIL Foundation Certification, preferred • PMP and/or Project Management experiences, preferred • In-depth knowledge of Microsoft Office Suite, preferred • Gainsight experience, preferred • ServiceNow experience, preferred Pay range: $68,200 - $97,280 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead strategic customer success initiatives for enterprise clients, drive adoption, retention, renewals, and expansion while acting as an executive advisor and cross-functional leader. | Bachelor's degree with 7+ years in IT/customer success/account management, strong executive communication, leadership skills, project management experience, and preferred certifications like ITIL and Customer Success Certification. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Principal Customer Success Manager (Principal CSM) is a strategic leader and key advocate for our customers, ensuring they achieve their business objectives and maximize the value of their investment with CDW Managed Services. This role is responsible for fostering deep customer relationships, driving adoption, retention, renewals, and expansion. The Principal CSM will oversee a portfolio of high-value, complex enterprise customers and serve as an executive-level advisor to guide and align their business goals with CDW's technology solutions. Additionally, the Principal CSM acts as a cross-functional leader, driving strategic initiatives, and influencing internal processes to enhance customer success outcomes. What will you do: • Serve as a strategic executive advisor for enterprise-level customers, fostering long-term relationships and trust. • Develop and execute comprehensive customer success strategies to achieve measurable business outcomes for clients. • Act as a senior escalation point for high-profile customers, ensuring resolution of complex issues and challenges. • Drive customer adoption and utilization of managed services, maximizing ROI and value realization. • Engage with customer executives and influential stakeholders to define and measure the overall impact of solutions. • Provide high-level strategic guidance by staying updated on industry trends, competitive landscapes, and emerging technologies. • Establish and lead strategic business reviews (QBRs/EBRs) with executive stakeholders to review progress, challenges, and opportunities. • Identify and lead expansion opportunities, collaborating with sales and account teams to drive revenue growth. • Ensure customer renewals by demonstrating continuous value, driving retention, and securing long-term commitments. • Influence internal teams- including product development, engineering, service delivery, and sales- to enhance customer experiences. • Lead internal initiatives that improve service offerings, operational efficiency, and customer success processes. • Mentor and coach Associate CSMs and Senior CSMs, fostering professional growth and best practices within the team What we expect of you: • Bachelor's Degree plus 7 years of experience in IT, customer success, relationship management, project management, or account management with direct customer advocacy experience; OR 11 years of experience in relevant fields. • Proven track record in a senior customer success or account management role, with demonstrated success in driving adoption, retention, expansion, and renewals. • Exceptional ability to engage, influence, and communicate effectively with C-level executives and enterprise stakeholders. • Strong leadership skills with the ability to drive strategic initiatives. • Deep analytical and problem-solving skills with a data-driven approach to customer engagement. • Experience in leading escalations, managing executive expectations, and driving resolution of critical issues. • Ability to work cross-functionally and influence internal teams to enhance customer experience and drive service improvements. • Strong understanding of financial acumen and its application to business decisions and customer ROI. • Demonstrated experience in delivering impactful presentations to both internal and external executive stakeholders. • Ability to prioritize and manage multiple priorities simultaneously and drive adoption to the changing needs of the business while meeting deadlines. • Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites. • Experience in Managed Services or IT, a plus • ITIL Foundation Certification, a plus • Customer Success Certification. • PMP or Project Management experience • Proficiency in Microsoft Office Suite, Gainsight and ServiceNow, a plus Pay range: $147,800 - $203,480, depending on experience and skill set Annual bonus target: 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com](https://cdw.benefit-info.com/) Note: Salary ranges may be subject to geographic differentials • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead and manage strategic programs and projects across business segments, ensuring project profitability, risk mitigation, resource planning, and stakeholder communication. | Requires 10+ years of Infrastructure Project Management experience, 5+ years leading Microsoft or advanced technology projects, DoD Secret clearance, and preferably PMP or PgMP certification. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Sr. Program Manager is responsible for the development, delivery, and management of strategic solutions and programs across CDW-G business segments. Independently manages projects or programs. Owns all aspects of a product or service offering for a client, from inception to installation. Integrally involved in interaction with sales, consultants, stakeholders and other members of cross-functional teams. Projects are typically of high complexity or risk and have high visibility in the client or CDW organization. A Sr. Program Manager will often work on projects consisting of emerging and/or highly customized technology. Work with enterprise or strategic clients that will often have strict constraints on one or more of the project components. This position often works with mixed teams with multiple practice/solution areas and complex systems integration which could include multiple Service areas and third-party vendors. The Sr. Program Manager is responsible for leading Project Managers and Program Managers within the associated program or projects. The CDW Sr. Program Manager acts as project advocate ensuring success for all stakeholders by driving for results, making the tough call, and building strong relationships with project stakeholders. What you will do: • Project Management: Compares/contrasts client’s methodology and provides guidance to Program Managers or Project Managers on melding customer methodology and processes with CDW methodology. • Accountable for project profitability. Tracks multiple budgets, consolidates and summarizes for executive stakeholders. Understands budget to actual variations for project phases, makes recommendations and adjustments. Tracks project and program margins against targets. Addresses financial warnings for individual projects and mitigates the effect with the Project Managers. Understands the economics of financial decisions across the portfolio within the client and its impact to CDW. Works with clients to position operational expenses vs. capital expenditures. • Validates initial program/project scope and estimates. Understands and articulates the impact of project changes on the program. Influences and makes recommendations at executive stakeholder level. Sets strategy for minimizing impact and risk to the client due to project changes. • Maintains continuous alignment of program scope with strategic business objectives. Makes recommendations to modify the program to enhance effectiveness toward the business results or strategic intent. • Identifies and interprets risks from dependent CDW projects and client landscapes. Understands how they impact the program and mitigates the risks. Communicates risks and plans to project stakeholders. • Aligns all dependencies from program work streams. • Proactively conducts resource planning and optimizing billable schedules, monitoring and adjusting assignments as necessary. Acts as an escalation point to address resource constraints in order to minimize impact to the program. • Establishes and owns program communication plan. Consolidates, manages and executes project communication plans into program communications plan for all stakeholders and work streams. • Responsible for meeting contractual performance criteria and due dates during service delivery and overall project completion. • Ensures compliance with relevant corporate and government policies. • Leadership: Provides guidance, mentorship and counseling to CDW project team members. • Takes accountability for project results. Is fiscally responsible to the client, the project and to CDW. Holds project team accountable. • Instills trust with our clients by building strong relationships with stakeholders. • Leverages business acumen and political savvy as well as relevant personal and CDW experience to build credibility. • Demonstrates ability to diffuse uncomfortable situations with client and/or project team. • Leads efforts to continuously define, contribute and to improve our overall project management knowledge base across geographies and solution areas. Develops standards, best practices and training for team members. • Communication: Assimilates information from across all projects in the program and distills the information for the appropriate stakeholders. Integrates new information on the fly, synthesizes the information and charts new course as appropriate. • Has clear and concise communication. Leads and facilitates both live and virtual meetings. Keeps meetings on track, on topic and summarizes assigns and publishes follow up items in a timely manner. • Adapts communication style and medium to the audience needs. Adjusts communications based on complex political landscape. • Defines strategy and content for formal presentations and coaches project managers on delivery. Creates talking points and strategic messaging. What we expect of you: • Bachelor’s Degree in business or computer related field or equivalent experience • 10 or more years of experience in delivering quality Infrastructure Project Management • Five or more years of experience in leading significant Microsoft or Advanced Technology projects across all solution areas • Experience leading DoD programs • Active DoD Secret clearance • Preferred certification of PgMP, and PMP • Understands ITIL Framework We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Develop and execute go-to-market strategies for Cisco security solutions, mentor team members, manage customer escalations, and act as a liaison between CDW and Cisco. | 7+ years in network security technical delivery or sales support, consulting or pre-sales experience, Cisco professional or expert certifications, strong communication and multitasking skills. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Cisco Security Solutions Architect is responsible for handling customer escalations, assist with planning go-to- market strategies, acting as a liaison between CDW and Cisco, and mentoring the individuals on the Networking and Security teams. The incumbent ensures outstanding customer service to internal and external customers as well as developing and maintaining positive business relationships with other departments. Your skilled experience will enable you to quickly embrace CDW's integrated sales approach, demonstrating the ability to open further opportunities for our other service offerings, including, but not limited: Essential Responsibilities • Develop key go-to-market materials and strategies around Cisco security solutions. These would include Statement of Work templates, Services Calculators, Technical Training curriculum, Battle Cards, Sell Sheets, and Needs Gathering Documents • Align with Cisco Security BDM's to drive market demand around Cisco security solutions • Support the wider CDW seller & SA community on Cisco security solutions • Lead technical Peer Review sessions • Develop Peer Review thresholds • Develop and conduct technical team training on our strategic solutions • Assist with new hire mentoring • Review and validate vendor trainings and materials • Review and propose new products and solutions that the team should focus on • Review existing products and solutions to ensure we're focusing on the best products for our customers • Assist with the development of RFP/RFI process and response development • Work with CDW practice leads, delivery, and Cisco to integrate Cisco security Solutions into CDW's go-to-market, refining and developing best practices. • Act as a point of contact to communicate best practices to and from the team. • Be a subject matter expert about products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services. Maintain credible knowledge of competing technologies and solutions. • Understand client business drivers and needs. Provide input on strategies to drive revenue for Cisco Security solutions and the overall CDW Networking and Security practices. • Conduct presentations online and in-person to existing and potential customers. Facilitate and perform demos for clients. • Be responsible for maintaining partner relationship, attend trainings and seminars, and keep sales organization updated on market trends and best practices as they relate to Cisco Security solutions. • Attend CDW led marketing efforts including manufacturer trade/partner shows, regional technology seminars, and sales events. Provide support with speaking engagements when appropriate. Minimum Qualifications: • At least 7 years in Network Security in a technical delivery or technical sales support role • Bachelor's degree or equivalent work experience • Consulting or Pre-Sales experience. • Thorough knowledge of secure networking frameworks such as Zero Trust, SASE, and Software Defined Networks Other preferred qualifications: • Industry networking and security certifications are a plus. • Able to handle multiple projects and customer engagements simultaneously. • Cisco Professional or Expert-level Certifications • Expert level proficiency in written and verbal communication skills, strong customer service and interpersonal skills. • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed. • Ability to determine engineering effort and calculate services estimates. Write standard and custom Statements of Work. Pay range: $133,200 - $151,200 , depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials • We make technology work so people can do great things. • CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Drive revenue and profitability by managing partner relationships, developing marketing and pricing strategies, and coordinating with sales and finance teams. | Bachelor’s degree plus 4+ years sales/marketing experience or 8 years sales/marketing experience, preferably in technology, with skills in supply chain, pricing, merchandising, or program management. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Senior Brand Manager is the central liaison for large, top tier, and more complex partners for working with CDW stakeholders across the organization, including sales, finance, and marketing. The Senior Brand Manager is the product expert and business manager. The role acts as the channel leader and provides guidance to respective Partners, identifying opportunities and developing strategies to increase product sales. The Senior Brand manager is responsible for driving revenue, profitability and awareness for respective manufacture while engaging heavily with Sales. The Senior Brand Manager interacts with senior level management while independently driving strategy for program development and pricing. What you’ll do • Be the subject matter expert in a partner's product line and associated programs such as Bid Desk programs, VIR, COOP and Category Penetration • Analyze complex industry information to identify opportunities and develop strategies to increase sales • Develop and articulate competitive positioning and differentiation of brands • Develop marketing plans for partner in conjunction with Partner • Development and Product Managers that outline target customer segments, products, promotions, pricing, positioning, and complete launch plans • Educate pre-sales and Product Specialists on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base • Understand and communicate partner organizational structure with key decision makers and foster strong executive relationships • Communicate partners’ financial conditions and market new products related to the assigned partner • Engage daily with assigned partner to maintain an open channel of communication at all times to ensure that all CDW and partner stakeholders are kept up to date on any and all issues, initiatives, projects, meetings, or conferences • Manage and maximize overall profitability; managing financial benefits and develop a strategy around re-investing funding What we expect of you • Bachelor’s degree + 4 years sales/marketing experience, OR • 8 years’ experience in sales/marketing, OR • 4 years CDW PPM experience + 4 years’ experience in sales/marketing Preferred skills, experience, and qualitied needed • Bachelor’s degree with a concentration in Marketing • Previous experience in the technology industry • Prior experience in Supply Chain, Pricing, Merchandising or Program Management Pay range: $86,000 - $122,400 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead and architect Salesforce solutions including custom development, integration, security compliance, and mentoring technical teams for the U.S. Department of Energy. | 10+ years hands-on Salesforce development and 8+ years technical leadership with Salesforce, experience in full lifecycle implementations, integrations, security, and ability to obtain DOE clearance. | At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Salesforce Architect, utilize your deep technical expertise in Salesforce, strong leadership skills, and a passion for solving business problems using cutting-edge technology. You will work closely with developers, and clients to ensure seamless integration and alignment of Salesforce solutions with business goals for the U.S. Department of Energy, National Nuclear Security Administration. HOW YOU WILL MAKE AN IMPACT • Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. • Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration and testing. • Providing technical expertise in the planning, analysis, implementation, and delivery of innovative solutions around Salesforce. • Providing technical guidance while being hands on in the creation, maintenance and upgrading CRM platforms, Communities and Sites. • Leads technical strategy and design workshops to direct strategy and solution vision. • Build and maintain a library of reusable Service Delivery documentation and code (to include custom scripts and coding) • Contribute in-depth knowledge and hands-on experience in interactive technologies, websites, cloud architecture, applications, and open-source technologies • Administer complex configuration, integration, and maintenance of Salesforce. • Responsible for contributing to and remediating security documentation and controls to ensure compliance and effectiveness. • Making system enhancements and modifications based on evolving business requirements • Reviewing and providing feedback on technical implementations and documents and ensures that Salesforce best practices and standards are followed • Developing an understanding of strategic business needs and provides insight and recommendations to program leadership for technological solutions to meet business objectives • Driving client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders • May provide lead and or mentoring of Salesforce Developers on the project. REQUIRED QUALIFICATIONS: • Education: BS degree in Computer Science, Engineering or other Information Technology related field. • 10+ years of hands-on Salesforce development experience, in Salesforce configuration / customization using Lighting Web Components (LWC), Apex, Visualforce, Triggers, SOQL, SOSL, and AURA, with strong understanding of the Salesforce Security model. • 8+ years of experience in a hands-on technical leadership position designing, developing, and administrating Salesforce Platform. • 8+ years of experience with Salesforce in technical consulting capacity. • Experience in full life-cycle Salesforce implementations with strong expertise in the following modules: Service Cloud, Community Cloud. • Experience integrating Salesforce with other applications using SOAP, REST, BULK and Streaming APIs. • Experience implementing multiple Salesforce Project deployments including release and environment management. • Knowledge of Salesforce Development Best Practices. • Experience leading technical teams and mentoring junior level resources, consultants, and clients. • Master-level presentation skills for sharing concepts internally and externally and with both business and technical stakeholders. • Secret Clearance and ability to obtain DOE L clearance PREFERRED SKILLS: • Hold relevant Salesforce certifications, such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect. • Ability to communicate technical material to non-technical audiences. • Experience with data migration tools and best practices. • Experience with Agile methodologies and frameworks such as SAFe, Scrum, and/or Kanban. • Thorough knowledge of software development through automation tools. • Demonstrated effective leadership and analytical skills. • Experience in Federal IT systems and development processes. • Salesforce certifications in Salesforce Certified Application Architect or System Architect. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Lead and architect Salesforce solutions including custom development, integration, security compliance, and mentoring technical teams for a federal client. | 10+ years Salesforce development experience, 8+ years technical leadership, active Secret Clearance, US Citizenship, and ability to obtain DOE L clearance. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As a Salesforce Architect, utilize your deep technical expertise in Salesforce, strong leadership skills, and a passion for solving business problems using cutting-edge technology. You will work closely with developers, and clients to ensure seamless integration and alignment of Salesforce solutions with business goals for the U.S. Department of Energy, National Nuclear Security Administration. HOW YOU WILL MAKE AN IMPACT • Expert in developing custom solutions on the force.com platform leveraging Lightning, Apex, Visual Force, Integrations and out of box salesforce tools. • Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration and testing. • Providing technical expertise in the planning, analysis, implementation, and delivery of innovative solutions around Salesforce. • Providing technical guidance while being hands on in the creation, maintenance and upgrading CRM platforms, Communities and Sites. • Leads technical strategy and design workshops to direct strategy and solution vision. • Build and maintain a library of reusable Service Delivery documentation and code (to include custom scripts and coding) • Contribute in-depth knowledge and hands-on experience in interactive technologies, websites, cloud architecture, applications, and open-source technologies • Administer complex configuration, integration, and maintenance of Salesforce. • Responsible for contributing to and remediating security documentation and controls to ensure compliance and effectiveness. • Making system enhancements and modifications based on evolving business requirements • Reviewing and providing feedback on technical implementations and documents and ensures that Salesforce best practices and standards are followed • Developing an understanding of strategic business needs and provides insight and recommendations to program leadership for technological solutions to meet business objectives • Driving client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders • May provide lead and or mentoring of Salesforce Developers on the project. REQUIRED QUALIFICATIONS: • Education: BS degree in Computer Science, Engineering or other Information Technology related field. • 10+ years of hands-on Salesforce development experience, in Salesforce configuration / customization using Lighting Web Components (LWC), Apex, • Visualforce, Triggers, SOQL, SOSL, and AURA, with strong understanding of the Salesforce Security model. • 8+ years of experience in a hands-on technical leadership position designing, developing, and administrating Salesforce Platform. • 8+ years of experience with Salesforce in technical consulting capacity. • Experience in full life-cycle Salesforce implementations with strong expertise in the following modules: Service Cloud, Community Cloud. • Experience integrating Salesforce with other applications using SOAP, REST, BULK and Streaming APIs. • Experience implementing multiple Salesforce Project deployments including release and environment management. • Knowledge of Salesforce Development Best Practices. • Experience leading technical teams and mentoring junior level resources, consultants, and clients. • Master-level presentation skills for sharing concepts internally and externally and with both business and technical stakeholders. • US Citizenship Required • Active Secret Clearance Required • Ability to obtain DOE L clearance PREFERRED SKILLS: • Hold relevant Salesforce certifications, such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect. • Ability to communicate technical material to non-technical audiences. • Experience with data migration tools and best practices. • Experience with Agile methodologies and frameworks such as SAFe, Scrum, and/or Kanban. • Thorough knowledge of software development through automation tools. • Demonstrated effective leadership and analytical skills. • Experience in Federal IT systems and development processes. • Salesforce certifications in Salesforce Certified Application Architect or System Architect. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Manage medium to large projects independently, balance scope, schedule, and budget, lead teams, communicate with stakeholders, and ensure delivery of project outcomes aligned with client goals. | Bachelor's degree or equivalent experience, 3+ years project management experience including leading small to medium projects, knowledge of multiple technology stacks, strong communication skills, and familiarity with Agile and Waterfall methodologies. | Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The CDW Project Manager is a trusted consultant, providing project management expertise across multiple technology stacks and services. Projects are typically of low to medium complexity and incorporate mainstream, legacy and emerging technologies. The Project Manager may independently manage projects, or work within a large program under the guidance of Program Managers. The successful candidate balances scope, schedules, budget and understands how to leverage PMO tools and templates to drive successful business outcomes for the customer. This position works with mixed teams consisting of CDW engineers, CDW sales, other members of CDW cross functional business areas, customer staff and third-party consultants. The CDW Project Manager is a project advocate and relationship builder. They drive successful engagements through negotiation, concise communication, crucial conversations and leadership abilities. What you will do: • As a Project Manager, you will leverage your experience, skillset, and methodologies to understand client’s end goals and provide a consultative approach to ensure the solution aligns with the client’s strategy. You will act as a trusted consultant to your project team, building relationships with all stakeholders, and ensuring stakeholder expectations are met or exceeded. • Independently manage medium to large sized projects, adhering to CDW’s project management processes and methodologies. This includes validating initial project scope and estimates, tracking project budgets and resources, managing actuals vs. planned hours, and timely reporting of project financials to stakeholders. • Your role involves recognizing the need for negotiations and effectively negotiating changes to achieve stakeholder satisfaction and positive project results. You will work with team members to gather information, determine impacts to the project, and document mitigation steps taken in troubleshooting. • Responsible for ensuring all items defined in the CDW Statement of Work are delivered and perform quality assurance throughout the project lifecycle. This includes establishing, monitoring, adjusting, and communicating tasks and associated schedules to the project team, and managing equipment, software, licensing, and outside services procurement and delivery schedules. • Take accountability for project results, holding all project team members accountable for their scope of work and schedule commitments. You will instill trust with clients by building strong relationships with stakeholders, demonstrating the ability to diffuse uncomfortable situations, and leading teams to consistently meet project success factors and exceed client expectations. • Stay abreast of industry best practices through research, conferences, training seminars, and participation in professional associations, sharing this information across the Services PMO. You will determine the appropriate documentation for projects and manage the quality and delivery of this documentation to clients. • Your role requires a clear and concise communication style, the ability to lead and facilitate both live and virtual meetings and adapt your communication style and medium to the audience’s needs. You will anticipate client or project needs, communicate potential solutions, and convey CDW experiences and positive outcomes to build client confidence and instill trust. Finally, you will develop and manage a detailed schedule and work plan. What we expect of you: • Bachelor's degree in business or computer related field, 3 years of experience in Project Management, and 2 years of experience in leading small to medium scale projects in a professional services organization OR • 7 years total Information Technology experience, to include 3 years of experience in Project Management, and 2 years of experience in leading small to medium scale projects in a professional services organization. • Project management or agile consulting experience as it pertains to advising clients of delivery best practices across multiple technology stacks (e.g., Cloud, Security, Infrastructure) • Ability to support presales activities and look for new sales opportunities to help the client achieve organizational goals while growing CDW’s portfolio of work. • Participate productively in virtual teams in order to improve Project Management processes. • Experience Project Managing projects with several technologies. • Demonstrated ability to take accountability for projects and their results, be fiscally responsible and lead teams to meet project success factors. • Working knowledge of one or more formal project management methodologies, proficiency with tools such as Microsoft Project/Office. • Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective. • You will be expected to handle sensitive and confidential information with discretion. You should be able to balance multiple priorities, adapt to changing business needs, and meet deadlines. Your role may require working during weekends or off hours to meet client needs. • You should be willing to travel up to 25% or as needed to other CDW locations, meetings, and client sites. You must have the ability to understand, remember, and apply oral and/or written instructions, organize thoughts and ideas into understandable terminology, multi-task, organize, prioritize, and apply common sense in performing your job. You should also be able to understand and follow basic instructions and guidelines. • PMP and/or Agile Certification(s), a plus. • Experience using both Waterfall and Agile methods (Scrum, Kanban, etc.) to manage projects, a plus. Pay range: $ 77,000 - $ 106,400, depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.