CDK Global, Inc.

Lead and oversee multiple sales opportunities and client relationships to achieve strategic business goals, coordinate cross-functional teams, manage pipeline and forecasting, and support legal and product alignment. | 8-10 years of client relationship management, expertise in automotive retailing solutions data, leadership in matrix environments, strong communication and organizational skills, and proficiency with MS Office and Salesforce. | About Us CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary The Program Manager will have oversight into several sales opportunities to achieve strategic business goals and to ensure the overall goals are met. This position will also provide leadership and high-level oversight to the internal CDK teams as needed. This includes managing internal and client relations. The position provides oversight of high revenue opportunities, ensuring that client expectations are communicated to and understood by the internal cross functional teams. The Program Manager is expected to play a key role in existing and potential client relationships and be proactive in optimizing business results. Responsibilities for this position include ensuring all aspects of internal and external sales processes are met to achieve overall goals. The Program Manager is analytical, strategic, articulate, has a highly developed business acumen, and excels at cross-functional and client relationships to effectively support the goals. Position Responsibilities & Essential functions Program Manager • Support overall business plan and corresponding objectives needed to achieve aggressive annual targets. • Understand knowledge of retail landscape, product offering and use cases to support client conversations. • Assist Senior Director with target markets research and defining contacts. • Participate in target Client meetings and presentations. • Vet opportunities and use cases with legal and product as needed. • Align with pricing to develop quotes. • Partner with Legal and Product, for reviews and approvals. • Liaison with legal to work through agreements and communicate positions with potential clients. • Coordinate onboarding activities with cross functional teams. • Regularly check-in with Client Success Manager to understand any issues that might impact successful renewals. • Travel as needed (20%) to meet goals. Remote Opportunity - can live anywhere in the continental United States CDK Operation • Product - Monitors the status of projects in project queue to ensure data is current and relevant. • Manage Salesforce interface, pipeline and client updates as needed • Support revenue project forecasting. • May participate in establishing project management policies, procedures, and method Qualifications Minimum: • 8-to-10 years client relationship management. • Expert in automotive retailing solution data. • Demonstrated ability in managing external client expectations. • Ability to lead in a matrix environment. • Demonstrated experience in client program management. • Leadership skills in a project-oriented environment. • Superior communication, presentation, and organization skills. • Excellent presentation skills. • Ability to work cross organizationally to deliver World Class services to clients. • Demonstrated ability in managing multiple complex projects. • Demonstrated success in working in a highly collaborative team environment. • Ability to anticipate and adapt to changing conditions and opportunities • Expert with MS Word, MS Excel, MS Powerpoint and Salesforce Education/Experience • Bachelor's or equivalent experience Preferred • MBA a plus Salary Range: $115,500 - $133,500 + Annual Target Bonus CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Drive client satisfaction and adoption of CDK products by managing customer relationships, providing training, resolving issues, and identifying growth opportunities with 60% travel. | 5+ years dealership experience with CDK products, subject matter expertise in variable operations, strong communication, and ability to manage client engagements and escalations. | Field Based Position - Must reside near a Major Airport in CST Time zone About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities Job Summary The Sr Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Sr Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn & defection. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities • Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to clients. Demonstrates subject matter expertise and can back up Lead CSSs based on need. Is seen as a key business partner with client's dedicated CSM, providing proactive product-specific expertise and identifying opportunities for both product adoption and business growth. Drives true value for customers • Discuss and demonstrate CDK product functionality and industry insights at a advanced level. Compare product reporting to demonstrate improvement ratios with increased utilization • Provide customers with guidance, assisting with helping them to achieve industry standards specific to their size, market or unique business needs, via live webinars with targeted content directly affecting customer engagement and satisfaction in current market conditions • Set product understanding and utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks based on understanding of the customers unique business operations as well as identifying add on products that will enhance the overall buying experience • Complete client training, consultation, operational adjustments or best practice requests to drive additional value and utilization for CDK clients. Identify and advise on additional opportunities throughout client engagement to improve expansion propensity • Resolve advanced-level blockers, ensuring client is able to achieve visible value and utilization. Recommend best practices to ensure a process is added to routine sales and service processes • Utilize opportunities to continue growth and knowledge on the CDK suite of products and dealership operations through L&P and cross CSS product training • Utilize training resources and provide reference documentation to customer. Provide documented feedback to learning teams for new content creation • Participate in and lead scaled webinars to customers. Collaborating with CSM Generalists in identifying how specific product utilization can positively impact the end to end consumer experience • Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution • Stay current with automotive trends that are or would potentially impact the CDK suite of products as it relates to current usage • Serve as an internal escalation point for other members of the team and handle escalations with an advanced level of information • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers. Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices • Mentors CSSs on best practices, teaching engagement as it pertains to solutions for client needs • Minimum 60% Travel is Required. Qualifications • 5 years minimum experience in Dealerships experience required • Subject Matter expertise with CDK Drive F&I and Sales Management, eSign, eContracting, MVP (Menu Vantage Platinum) • Knowledge of CDK applications and familiarity with automotive industry • Ideal experience is some one that worked at the dealerships in Variable Operations or implementing/supporting CDK products with in the last 3 years. • Subject Matter expertise with Variable Operation applications is required. • Extensive experience Dealers processes and workflows • Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Time management and completion of tasks to a definite deadline • Ability to work and influence both internal and external stakeholders • Outstanding customer service skills • Organization and prioritizations skills • Effective at engaging and articulating value with emphasis on promoting adoption and expansion • Good relationship and collaboration skills to engage senior and executive level dealership associates • Advanced familiarity with dealership systems and operation • Associate's Degree or equivalent experience Preferred Qualifications • 5+ years of retail automotive experience and CDK Products preferred • Understanding of CDK's org structure, solutions, implementation and service models • Some automotive knowledge (Areas of the dealership and Dealer workflows • BA/BS preferred Physical Requirements • Operate Computer Hardware and Other Office Equipment: Constantly • Repetitive Motion: Frequently • Position and Move Items: Frequently • Physical Demands: Up to 15 pounds • Remain in a Stationary Position: Frequently • Move About: Frequently • Adjust Posture for Movement: Frequently • Ascend and Descend: Occasionally • Observe or Inspect Details: Frequently • Communicate Information and Ideas so that Others will Understand: Frequently • Exposure to Outdoor Weather Conditions: Occasionally • Detects Auditory Cues: Frequently • Exposure to Confined Spaces: Occasionally • Operate a Vehicle Safely: Occasionally • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently Salary Range: $81,000 to $93,000 • Non-discrimination clause The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed. CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.