Cash App

Manage Tier 2 complaint escalations across multiple channels, ensure compliance with complaint handling policies, de-escalate high-stakes customer interactions, and collaborate cross-functionally to improve processes. | 3+ years in escalation or customer support roles, experience with complaint management in regulated environments, strong communication and analytical skills, and ability to work weekends. | It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role We're seeking a driven, resourceful Escalation Specialist to join our Cash Manager Escalations Team. In this role, you will handle Tier 2 Complaint Escalations across three front-line support channels, (voice, chat and email), and provide real-time guidance to our front-line advocates. We're looking for Specialists with exceptional escalation management skills, a customer-first mindset, and the ability to navigate high-stakes interactions with customers who are frustrated or experiencing significant concerns. The ideal candidate possesses a strong commitment to compliance, maintaining adherence to complaint handling procedures while de-escalating challenging situations, mitigating business risk, and empowering consumers through clear communication. You'll play a vital role in educating customers to help them resolve issues within Cash Complaint Program SLAs. This role requires resilience, as it may involve managing interactions with consumers who are highly agitated or have made threats. All work is subject to external state and federal review, underscoring the importance of strict compliance with Cash App Complaint Program policies. You Will • Provide comprehensive support to the Customer Service team by investigating, managing, and resolving escalated customer complaints across in-app messaging, voice, and email channels. • Adhere to Cash App's complaint management policies and regulatory frameworks, with a focus on real-time de-escalation and resolution. • Master complaint handling compliance procedures and ensure all activities meet regulatory and policy standards. • Become an expert in our products, technology and procedures to deliver the best possible support to our team members and customers and develop productive working relationships with a wide range of stakeholders (often product, technology, Risk, Compliance, etc) • Perform thorough root-cause analyses on complaints to inform corrective action initiatives, addressing systemic, non-systemic, and operational issues to reduce future escalations. • Collaborate cross-functionally with Product, Technology, Risk, and Compliance teams to drive continuous improvements in the Cash App experience, building and maintaining productive relationships with internal stakeholders to ensure efficient and effective complaint resolution • Ability to prioritize customer satisfaction and empathy, even in challenging, high-pressure situations. You Have • Proven experience in managing Tier 2 (or higher) complaint escalations, with a strong understanding of escalation protocols and resolution techniques in a regulated environment. • A passion for enhancing the customer experience while adhering to regulatory policies and internal procedures. • Exceptional written and verbal communication skills, with the ability to represent Cash App professionally. • Strong analytical skills to assess situations quickly and make informed decisions in ambiguous circumstances. • Ability to work effectively across functions within Block, Inc. • Weekend availability required. • Even Better: • Minimum of 3 years in a customer support or escalation management role, preferably in financial services or fintech. Experience in handling high-stakes escalations across multiple channels (voice, chat, and email) is essential. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. #customerops Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A $26.30—$39.47 USD Zone B $24.42—$36.63 USD Zone C $21.25—$31.92 USD Zone D $19.71—$29.52 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy

Manage operational Bitcoin wallets, oversee liquidity and transaction flows, ensure compliance and security, and collaborate across teams to support scalable crypto services. | 5+ years experience in Bitcoin wallet or financial services operations, strong knowledge of Bitcoin transaction and wallet management, data analysis skills, and ability to work cross-functionally. | It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Wallet Operations Manager will be responsible for overseeing and managing non-cold operational wallet infrastructure, ensuring smooth transaction flows, liquidity management, post-trade settlements, and operational security. This role is critical in bridging operations between Trading, Treasury, Liquidity, and Custody, maintaining efficiency in hot wallet oversight, monitoring, and strategic execution. By focusing exclusively on wallet balance management, monitoring, liquidity support, and operational efficiency, this role will enable scalability and accountability within the BitPlat team. You Will The Wallet Operations team within BitPlat is responsible for the safekeeping of our non-cold assets while building and managing a scalable operating environment. We support a fast growing mobile payment app & merchants with multiple external partners and internal cross-functional stakeholders. You are a leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our Bitcoin business in multiple critical areas. You will be expected to help identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition: • Manage Wallet Balances: Request top-ups for operational wallets by consolidating funds from reserve wallets, including manually setting Bitcoin fees. • Access Controls: Assist in creating and optimizing an Access Controls platform to implement appropriate access to wallets and execution of on-chain movements. • External Wallet Administration: Maintain appropriate segregation of duties on third-party wallet platforms and ensure optimum liquidity for trading operations. • Manage Post-Trade Settlement Operations: Partner with Treasury & Trading Operations to ensure timely and accurate confirmations and settlement of bitcoin trades. • Enhance Monitoring Frameworks: Develop real-time tracking systems to detect anomalies, preemptively address risks, and improve wallet transparency. • Reconciliation: Perform reconciliation of wallet balances, internal ledgers and trade reporting. • Conduct General Investigations: Address inquiries from Accounting, Compliance, Legal, and internal teams regarding bitcoin custody operations. • Ensure compliance with regulatory requirements including KYC/AML protocols, support audit processes, and monitor counterparty risk exposures while maintaining required documentation and reporting standards. Qualifications You have: • 5+ years of experience in Bitcoin wallet infrastructure, trading operations, or financial services. • Strong understanding of trading operations, liquidity management, and Bitcoin transaction flows. • Experience with CPFP, UTXO management, and blockchain settlement workflows. • Skilled in data analysis and financial monitoring, with experience using dashboards to assess trends. • Ability to build and improve monitoring frameworks for detecting anomalies and enhancing operational security. • Proven experience in cross-functional collaboration, working with Engineering, Trading, Treasury, Accounting and Compliance teams. • Understanding of security best practices for hot wallet and key management. • Solid understanding of the financial services industry and its current evolution, specifically in wallet management. • Experience with developing a rapidly scaling business and related operations. • A team player who utilizes influence to drive outcomes with internal & external stakeholders. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A $148,700—$223,100 USD Zone B $141,300—$211,900 USD Zone C $133,800—$200,800 USD Zone D $126,400—$189,600 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy

Identify and prospect SMB clients using cold outreach, maintain sales pipeline, engage accounts to promote Cash App products, and maintain Salesforce records. | 1+ year sales or customer service experience, cold calling comfort, communication skills, and ability to manage multiple sales opportunities. | It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative and productive. The Role As an Outbound SMB BDR in North America, you will be hands on in a fast-growing e-commerce payments business - talking commerce and payments with business owners and executives at small to medium size businesses. You are comfortable on the phone, have excellent email drafting skills, and a genuine curiosity in the operations of several types of online businesses and their structures. Importantly, you are comfortable with, or quick to learn, the user interfaces of software programs (like Salesforce CRM) that support you in ramping and maintaining your pipeline. As an Outbound SMB Business Development Representative, you will identify, prospect, and outreach to prospective small and medium sized businesses.You will use personalized efforts to authentically connect with potential customers and spark curiosity and Stay up to date with industry trends. You Will • Use cold outreach strategies to develop new leads and opportunities with retailers in the upper SMB to MM segments, $1m-$50m. • Develop a high-volume sales pipeline to achieve KPIs and targets • Engage new accounts and maintain existing accounts to guide interest in Afterpay and Cash App Pay • Conduct needs analysis to understand the requirements and pain points of potential clients • Maintain accurate and up-to-date records in Salesforce to ensure smooth handover to Account Executive You Have • 1+ year of relevant experience in customer service or sales type role • Experience establishing communication and engagement with prospects in writing and on the phone • Experience balancing multiple sales opportunities • No fear in cold calling and in speaking with C-level executives/business owners We're working to build a more inclusive economy where our customers have equal access to opportunity, and we aim to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A $28—$42 USD Zone B $26.04—$39.04 USD Zone C $23.81—$35.73 USD Zone D $21—$31.54 USD Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy

Lead cross-functional teams to scale and improve the disputes platform ensuring compliance, transparency, and customer trust. | 8+ years in product or risk management with experience in compliance, data-driven decision making, and leading complex, cross-disciplinary projects. | It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role As the Product Lead – Disputes & Scams, you’ll own one of the most critical trust-building experiences at Cash App: helping customers resolve transaction issues and protecting them from scams. You’ll lead cross-functional efforts to scale our disputes platform, expand coverage across all payment types, and improve transparency, fairness, and compliance. Your work will directly impact how millions of customers experience safety and resolution on Cash App. This is a rare opportunity to solve complex, high-scale problems at the intersection of product, risk, and regulatory compliance. You Will • Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes. • Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress. • Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth. • Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay). • Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects. You Have • 8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience). • Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems. • Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products. • Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions. • A collaborative approach to leadership, with the ability to influence and align cross-functional teams. • Experience driving innovative, scalable solutions for risk challenges while improving operational processes. • Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A $198,000—$297,000 USD Zone B $188,100—$282,100 USD Zone C $178,200—$267,400 USD Zone D $168,300—$252,500 USD Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy

Lead end-to-end visual design and motion for financial products, collaborate with AI teams, mentor designers, and push design innovation. | 8+ years of senior product design experience with expertise in motion, data visualization, prototyping, and AI-driven adaptive interfaces. | It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role We're looking for a Senior Product Designer with deep visual craft to join our Lending and Commerce team at Cash App. This team is reimagining how people access, spend, and manage money - from on-demand credit to next-gen commerce. The problems are complex - many are being defined for the first time. You'll lead the visual expression of new financial paradigms, making the invisible - cash flow, liquidity, debt - feel clear, human, and empowering. This role is ideal for a senior designer who thrives in ambiguity and nascent concepts, has mastery in motion and data visualization, and wants to push design into new territory through AI, real-time interactions, and expressive UI. You Will • Lead the end-to-end visual design of key initiatives across Lending and Commerce, setting a high bar for craft, clarity, and emotional resonance • Define the motion language for complex financial interactions - from cash flow animations to repayment journeys - and guide others in implementing them • Drive the development of interactive data visualizations that help customers understand and act on their financial behavior • Collaborate with AI/ML and data science teams to shape generative, adaptive, and personalized financial experiences • Influence product strategy by framing abstract or nascent concepts through compelling visual narratives and prototypes • Mentor designers, helping to elevate visual rigor across the team • Partner with the design systems team to evolve our visual language, animations, and interaction patterns • Champion experimentation and creative exploration that push the boundaries of what financial tools can be You Have • 8+ years of experience crafting impactful digital products • A portfolio that demonstrates world-class visual design, motion, and data visualization in shipping consumer products • Proven experience designing end-to-end product experiences across mobile and web. • Expert-level fluency in motion and prototyping tools. • Proven ability to integrate visuals and motion into scalable systems and cohesive product narratives. • Experience working with or designing for AI-driven, adaptive, or personalized interfaces. • Strategic thinking and comfort with ambiguity - you're able to translate loosely defined concepts into compelling design directions • Deep interest in making financial products more expressive, human, and accessible to the next generation We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A $207,900—$311,900 USD Zone B $197,500—$296,300 USD Zone C $187,100—$280,700 USD Zone D $176,700—$265,100 USD Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Privacy Policy