Carter's

Assist customers, lead store team, execute business focus, and ensure a positive shopping environment. | High school diploma or GED, ability to lift 40 pounds, flexible schedule, and strong communication skills. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Maintain a genuine customer focus on the sales floor • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omni-channel experience while coaching others to success • Lead and execute an assigned business focus area through planning and detailed follow through • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution • Utilize customer feedback to identify areas of opportunity to implement actions to drive results • Build customer loyalty through Company sponsored programs, including credit • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager • Recognize exceptional performance through positive reinforcement and appreciation • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) • A variety of skills and experiences • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Support international sales, marketing, and visual merchandising functions for Carter's global business. | 1-2 years relevant sales and marketing experience, strong organizational skills, and familiarity with retail marketing components. | Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. How you’ll make an impact: The International Sales & Marketing Coordinator is a member of our Global Sales team and supports the sales and marketing functions in driving our international business outside of North America. This role reports into Director, International Marketing & Retail Stores and is based in our Atlanta office in our on-site work environment. International Sales (50%) • Support international sales managers in tasks required to execute the international business. • Support monthly order consolidations and booking summaries in partnership with account management. • Assist in the creation of all sales meeting assets including videos, linesheets & lineboards to drive sales. • Lead execution of in-person international sales meetings including food, swag, printed Items & overall meeting set-up needs. • Enter order uploads into Omnia to meet order due date deadlines. • Create and consolidate weekly, monthly, and quarterly sales reports. International Marketing (25%) • Partner with marketing director to build detailed yearly calendar of support for marketing and store initiatives. • Create creative briefs for all international marketing needs and work with internal creative partners to ensure international store windows and graphics are adapted to international standards. • Team lead for Digital Asset Management tool for both internal and external partners. • Partner with social team to leverage and/ or create INTL social content relevant to INTL assortment needs. International Visual Merchandising (25%) • Support creation of monthly visual merchandising directives and assortment plans for International store formats. • Maintain on-going communication with Merchandising team to deliver samples to mock store on time and to capture any changes seasonally. • Point-person for international showroom and manage international sample line organization. We’d Love to hear from you if: Must have: • 1-2 years of relevant Sales and Marketing experience • High energy team player with a positive can do attitude • Knowledge of Excel, PowerPoint, and Adobe Suite (InDesign, Photoshop), Premiere Rush a plus • Great attention to detail and strong organizational skills • Multi-task, self-motivated and deadline-oriented individual • Flexible and willingness to work on calendars/timelines of customers when necessary Preferred skills and experience: • Bachelor’s degree preferred • Experience working in a retail environment preferred • Working knowledge of the different components of retail marketing: digital, direct marketing, advertising, etc. Make a career at Carter’s: • Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Assist customers, manage transactions, replenish stock, and promote store offerings. | Previous customer service experience, strong communication skills, ability to handle multiple tasks, physical ability to lift 40 pounds and stand for long periods. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience • Execute and expedite point of sale/register transactions • Complete floor replenishment and shipment as needed • Articulate current promotional events and the brand loyalty program, including credit, to customers • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Demonstrated customer service and engagement skills • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Lead and support store sales team, provide excellent customer service, manage sales floor operations, and foster a positive environment. | High school diploma or GED, leadership skills, customer service experience, ability to manage multiple tasks, and physical ability to perform store duties. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Maintain a genuine customer focus on the sales floor • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omni-channel experience while coaching others to success • Lead and execute an assigned business focus area through planning and detailed follow through • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution • Utilize customer feedback to identify areas of opportunity to implement actions to drive results • Build customer loyalty through Company sponsored programs, including credit • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager • Recognize exceptional performance through positive reinforcement and appreciation • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) • A variety of skills and experiences • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Greet customers, assist with product selection, handle transactions, maintain store appearance, and support omnichannel shopping experiences. | Requires customer service skills, ability to lift 40 pounds, stand for long periods, and flexible availability including weekends and holidays. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Sales Associate, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help them prep for their first day of school, and all the big and little moments of their parenting journey. You’ll join a welcoming and inclusive environment that values and optimizes skills and talents. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience • Execute and expedite point of sale/register transactions • Complete floor replenishment and shipment as needed • Articulate current promotional events and the brand loyalty program, including credit, to customers • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Demonstrated customer service and engagement skills • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Lead a sales team, provide excellent customer service, manage store operations, and foster a positive and inclusive environment. | High school diploma or GED, ability to lift 40 pounds, strong communication skills, and proficiency with basic computer applications. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Maintain a genuine customer focus on the sales floor • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omni-channel experience while coaching others to success • Lead and execute an assigned business focus area through planning and detailed follow through • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution • Utilize customer feedback to identify areas of opportunity to implement actions to drive results • Build customer loyalty through Company sponsored programs, including credit • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager • Recognize exceptional performance through positive reinforcement and appreciation • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) • A variety of skills and experiences • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Serve as the first point of contact for customers via phone, email, and chat to resolve inquiries and complaints while demonstrating strong customer service and sales skills. | Must have 6+ months customer service experience, effective communication skills, ability to work independently, and reside in Hawaii; call center or retail experience preferred. | Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). • *MUST RESIDE IN HAWAII • * $16.25/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs 50% - Customer Interaction & Communication: • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: • Use technology tools as directed and within established guidelines to support daily tasks • Participate in individual and team training sessions to stay current with knowledge and best practices • Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities • Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: • Complete necessary documentation to manage customer complaints and solutions • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems • Maintain confidentiality of the organization’s customer data WE’D LOVE TO HEAR FROM YOU IF: Must have: • 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Preferred skills and experience: • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required OUR TEAM MEMBERS: • Lead Courageously: Have a strong sense of personal values that align with our Company values • Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment • Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients • Drive Growth: Set aggressive goals and implement plans precisely • Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes #LI-Remote MAKE A CAREER AT CARTER’S: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Serve as the first point of contact for customers via phone, email, and chat to resolve issues and optimize customer experience. | 6+ months customer service experience, effective communication skills, ability to work independently, call center or retail experience preferred. | Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's. HOW YOU’LL MAKE AN IMPACT: The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management). • * $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs 50% - Customer Interaction & Communication: • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales & Follow-Up: • Use technology tools as directed and within established guidelines to support daily tasks • Participate in individual and team training sessions to stay current with knowledge and best practices • Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities • Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data Management: • Complete necessary documentation to manage customer complaints and solutions • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems • Maintain confidentiality of the organization’s customer data WE’D LOVE TO HEAR FROM YOU IF: Must have: • 6+ months of customer service experience • Ability to communicate effectively in both written and verbal communication • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision Preferred skills and experience: • Call center, Retail, and/or E-commerce experience is a plus • Technical aptitude is a plus, but not required OUR TEAM MEMBERS: • Lead Courageously: Have a strong sense of personal values that align with our Company values • Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment • Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients • Drive Growth: Set aggressive goals and implement plans precisely • Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes #LI-Remote MAKE A CAREER AT CARTER’S: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Assist the Store Manager in leading store operations, managing staff, driving sales, coaching employees, and ensuring a positive customer experience. | Minimum 1 year retail or related management experience, high school diploma or GED, strong communication and leadership skills, ability to lift 40 pounds and work flexible hours. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. • Benefits and perks make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Education “Advance You” Program, you can earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! • The opportunity to build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s. What you’ll do: • Execute workforce management to ensure a genuine customer focus on the sales floor • Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omnichannel experience while coaching others to success • Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team • Build customer loyalty through Company sponsored programs, including credit • Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team • Recognize exceptional performance and redirect employees when needed • Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools • Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement • Reduce loss through a consistent level of customer service, education, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • Demonstrated leadership, supervisory, and customer engagement skills • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.) • Minimum of 1 year of retail or related management experience • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Lead store sales efforts, coach team members, manage customer experience, and ensure operational standards and asset protection. | High school diploma or GED, effective communication skills, ability to manage multiple tasks, proficiency with basic computer applications, and physical ability to perform retail duties. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Maintain a genuine customer focus on the sales floor • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omni-channel experience while coaching others to success • Lead and execute an assigned business focus area through planning and detailed follow through • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution • Utilize customer feedback to identify areas of opportunity to implement actions to drive results • Build customer loyalty through Company sponsored programs, including credit • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager • Recognize exceptional performance through positive reinforcement and appreciation • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) • A variety of skills and experiences • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Lead and develop retail store teams, manage operations, foster customer loyalty, and drive sales performance. | Minimum 3 years retail management experience, high school diploma or GED, leadership skills, and ability to manage multiple tasks. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. You’ll coach your teams to reach their potential, to become brand and product experts, and own their careers. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. • Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program, which helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! • The opportunity to build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s. What you’ll do: • Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team • Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement • Grow leaders through providing direction, delegation, and investing in their development • Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit • Execute Company’s direction on merchandising and operations; manage payroll and budgets • Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results • Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available • Reduce loss through a consistent level of customer service, education, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.) • Minimum of 3 years of retail or related management experience leading direct reports • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Compensation for this position ranges from $27.50 - $36.25 per hour based on experience and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Lead and coach a retail sales team to deliver excellent customer service and drive sales in a children’s apparel store while managing daily store operations and fostering a positive environment. | High school diploma or GED, ability to lift 40 pounds, strong communication and multitasking skills, proficiency with computers, and retail sales or management experience. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Maintain a genuine customer focus on the sales floor • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omni-channel experience while coaching others to success • Lead and execute an assigned business focus area through planning and detailed follow through • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution • Utilize customer feedback to identify areas of opportunity to implement actions to drive results • Build customer loyalty through Company sponsored programs, including credit • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager • Recognize exceptional performance through positive reinforcement and appreciation • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) • A variety of skills and experiences • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law. Skills: Coaching, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, English as a Second Language (ESL/TESL), Follow Through, High School Diploma, Lift/Move 40 Pounds, Loss Prevention, Loyalty Programs, Marconi/MSI Planet, Microsoft Excel, Microsoft Outlook, Multitasking, Presentation/Verbal Skills, Retail Management, Retail Sales, Sales, Sales Management, Time Management, Training Program, Training/Teaching, Tuition Fees, Writing Skills About the Company: Carters

Lead a part-time sales team, provide excellent customer service, coach employees, manage store operations, and drive sales results. | High school diploma or GED, ability to lift 40 pounds, strong communication and multitasking skills, and proficiency with basic computer software. | If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter’s Careers. As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials, and the first to help prep for the first day of school, and all the big and little moments in their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits. What we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love? Benefits we love: • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool. • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! • Advance You Program helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language! • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career. • Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a season or a long-term career, you can grow at Carter’s. What You’ll Do: • Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14 • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits • Maintain a genuine customer focus on the sales floor • Foster a positive, safe, and inclusive environment for employees and customers • Consistently model service standards and omni-channel experience while coaching others to success • Lead and execute an assigned business focus area through planning and detailed follow through • Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution • Utilize customer feedback to identify areas of opportunity to implement actions to drive results • Build customer loyalty through Company sponsored programs, including credit • Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager • Recognize exceptional performance through positive reinforcement and appreciation • Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls Qualities we’d love in a candidate: • A positive and solutions-oriented mindset • Effective and professional verbal and written communication skills • The ability to manage multiple tasks at once • Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.) • A variety of skills and experiences • A high school diploma or GED You can: • Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling • Stand or walk for extended periods of time; climb up and down a ladder • Provide availability that may include days, nights, weekends, and holidays as scheduled Carter’s for all: Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran). NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.