Carrum Health

You would lead strategic growth initiatives, build scalable operating frameworks, analyze performance, and align cross-functional teams. | The role seeks 5–7+ years in growth operations, strategy, or project management, preferably in healthcare technology, plus analytical and organizational change skills. | At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.  Our marketplace creates massive value for all stakeholders: * For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste * For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. * For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs. The salary range for this role is $105,000 - $120,000 depending on geography and level of experience, plus equity and an annual bonus. We are looking for a Growth Operations Manager to help us drive high-profile growth priorities and scale initiatives that expand utilization of Carrum solutions. The Growth Operations Manager will play a critical role in our success.    Reporting to the GM of Musculoskeletal & Bariatrics, you will own the strategic execution, data-driven optimization, and cross-functional alignment of key growth initiatives and be crucial in building repeatable operational frameworks; helping us ensure that our growth engine scales efficiently and delivers high-impact organizational change. You’ll be responsible for leading complex strategic initiatives end-to-end, synthesizing performance data into executive insights, and driving workflows across cross-functional leaders. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode. You’re excited about this opportunity because you will... * Own the full lifecycle execution of strategic growth initiatives, managing priorities, timelines, cross-functional execution, and program impact. * Help build and stand up repeatable, scalable processes for reporting, performance measurement, data infrastructure, and growth enablement. * Regularly collaborate with senior cross-functional leaders across Sales, Network, Partnerships, Technology, Finance, and Operations. * Perform rigorous data analysis to monitor program effectiveness, financial outcomes, and trends, translating quantitative rigor into actionable executive insights. * Conduct root cause analysis when initiative performance is not meeting expectations and execute improvements * Prompt decisions on initiatives such as scale-up/accelerate vs. stop vs. wait for more data vs. pivot * Drive operational workflows across functional teams to secure buy-in and align execution with long-term organizational strategy. We’re excited about you because… * You bring a rich background of building structured execution programs, data-driven problem solving, and leading strategic initiatives in high-growth environments. We hope to see from you: * Strong skills working with executive and cross-functional leadership to aggregate perspectives, secure alignment, and drive organizational change. * 5–7+ years of experience in growth operations, business operations, strategy/management consulting, or project management (healthcare technology company preferred). * Experience in data-driven decision making, leveraging analytical tools (e.g., Hex, Tableau, Excel), project management software (Jira, Asana), and AI connectors/tools. * Track record in managing complex, multi-stakeholder programs and delivering measurable operational and financial results. * Ability to strike a seamless balance between quantitative rigor and situation-specific nuance while navigating dynamic, fast-paced environments. * Entrepreneurial and resourceful — you’re a problem solver. * Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. * Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Why you’ll love working with us... * We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum.  * We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. * We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. * We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.  * You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. * Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings. Other benefits: * Stock option plan and performance bonus for eligible employees * Flexible schedules and remote work * Chicago and San Francisco offices available as an option * Flexible PTO, within reason * Summer Fridays (sign off @ 1pm local time) * 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day * Annual holiday shutdown in December * Paid parental leave * Health, vision, and dental insurance * Employee Assistance Programs (EAP) * 401K retirement plan About Carrum Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com [http://carrumhealth.com]. Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.  The impact of our platform has been validated by a landmark RAND Corporation study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488], honored with prestigious awards [https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study [https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].  As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.  Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.  A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com [http://carrumhealth.com] email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers [https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com [talent@carrumhealth.com].

You would define brand voice and lead a creative studio producing member communications, scaling content operations with AI-driven workflows across service lines. | The role requires 10+ years in content or creative leadership, five years managing teams in regulated industries, and a portfolio showing compliant communications and production-system and AI-strategy experience. | At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.  Our marketplace creates massive value for all stakeholders: * For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste * For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. * For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs. The salary range for this role is $190,000–$210,000 depending on geography and level of experience, plus equity and an annual bonus. We are looking for a Director, Content & Creative Production to give Carrum a voice members actually want to read, and to build the content and creative studio that produces it. The Director, Content & Creative Production will play a critical role in our success. Reporting to the Head of Growth Marketing, you will own what Carrum says and how it looks, across every service line and every touchpoint a member sees. Our benefit sounds too good to be true: the nation’s best specialists, a personal concierge, and little to no out-of-pocket cost. Healthcare communication is usually cautious, generic, and forgettable, and a benefit like ours can’t afford that. You will set a bold, different, member-first standard that turns “too good to be true” into “this is for me,” while staying precise enough to protect patients and meet compliance requirements. You will lead a team of designers, writers, and service line content specialists, manage agency partners and contractors, and use practical AI to let a fixed team serve a growing member base. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode. You’re excited about this opportunity because you will... * Own the member voice. Set a bold, distinctive, member-first point of view for how Carrum sounds and looks, and own every word a member reads, from brand and messaging strategy to campaign copy to the smallest line of product text, so our communications feel written for a person facing a hard decision, not a benefits brochure. * Build and evolve the playbooks. Own the messaging frameworks, editorial workflows, and content playbooks, and keep strengthening them as we learn what lands. You will inherit the findings of an early audit in progress and turn them into how we work. * Make the unbelievable believable. Members hear “little to no out-of-pocket cost” and look for the catch. Use clear language and credible proof to turn “too good to be true” into “this is for me,” and fix the places where members misread or disbelieve what we tell them. * Run expert-driven editorial workflows. Work with clinicians and subject matter experts to produce accurate content, with review built into production instead of bolted on at the end. * Build content that earns attention. Launch and grow service-line content libraries and member-facing hubs, starting with lines that have almost no content today. * Let research and data decide what we make. Use persona and journey research plus performance feedback to decide what to produce, what to retire, and what to test. * Build a modular content system. Own the templates, design system, and asset management that let campaign variants be assembled from components without a designer on every request. * Lead AI strategy for content. Build the frameworks and tools that put AI to work in production, including custom personas for drafting and pre-flight feedback, and automated compliance and link checks. * Lead the team and the partners. Develop a high-performing team of designers, writers, and specialists, manage creative agency partners, and own the budget, while partnering closely with Integrated Marketing, Engagement Marketing, Operations, and Insights. We’re excited about you because… * You bring a rich background leading content and creative teams in a regulated, high-stakes consumer environment. We hope to see from you: * A bold, member-first voice: a portfolio of work in health or another regulated category that does not sound like the category. You can show us what you wrote or led, the risk you took, and how you kept it accurate. You can also point to a time you made a hard-to-believe offer believable. * Content and creative leadership: 10+ years in content, editorial, creative, or brand leadership, including 5+ years leading a team of writers and designers. * Regulated-content judgment: a track record producing clear, accurate, compliant communications in healthcare, digital health, or another high-stakes category such as financial services. * Production-system builder: experience building templates, design systems, and asset management that let marketing and operations self-serve at volume. * Practical AI strategy: hands-on experience building frameworks for AI in content workflows, not just experimenting with tools. * Vendor and budget stewardship: experience running a mix of in-house team and agency partners, with real accountability for spend. * Performance orientation: comfort tying creative decisions to outcomes, using research, testing, and feedback loops rather than taste alone. * Lifecycle and CRM fluency: working knowledge of how content is assembled and delivered in tools such as Braze, including dynamic content. * Entrepreneurial and resourceful, you’re a visionary problem solver who thrives in fast-paced environments. * Passion for collaborating cross-functionally with growth marketing, client success, data, operations, clinical, and product teams to drive impactful results. Why you’ll love working with us... * We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum.  * We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. * We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. * We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.  * You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. * Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings. Other benefits: * Stock option plan and performance bonus for eligible employees * Flexible schedules and remote work * Chicago and San Francisco offices available as an option * Flexible PTO, within reason * Summer Fridays (sign off @ 1pm local time) * 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day * Annual holiday shutdown in December * Paid parental leave * Health, vision, and dental insurance * Employee Assistance Programs (EAP) * 401K retirement plan About Carrum Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com [http://carrumhealth.com]. Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.  The impact of our platform has been validated by a landmark RAND Corporation study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488], honored with prestigious awards [https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study [https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].  As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.  Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.  A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com [http://carrumhealth.com] email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers [https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com [talent@carrumhealth.com].

Lead billing and payments platform architecture, centralize pricing logic, decouple billing services, mentor engineers, and partner across teams to ensure financial correctness and scalability. | Requires substantial production-systems experience with Ruby on Rails, React, PostgreSQL, and cloud environments, plus technical leadership and knowledge of auditability and observability in financial systems. | At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.  Our marketplace creates massive value for all stakeholders: * For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste * For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. * For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs. The salary range for this role is $210,000 - $250,000 depending on geography and level of experience, plus equity and an annual bonus. As a Staff Software Engineer on our billing and payments platform, you will set the technical direction for the systems that price, bill, and pay for every episode of care that runs through Carrum. That includes: * Bundled pricing and contracts * Invoicing and provider payments * The financial data our Finance and Operations teams rely on Today, pricing and billing logic is spread across several services. That makes pricing changes slower than they should be, and it makes financial correctness harder to guarantee. Your first big job is to change that. You will centralize pricing into a single pricing service, define clear service boundaries and data models for billing, and lay a foundation that supports new service lines without a rewrite. You will work primarily in Ruby on Rails in a Service-Oriented Architecture, with React on the front end and PostgreSQL underneath. You will partner with Product, Finance, Operations, and Data. You will also be the engineer others come to when a problem crosses pods or ownership is unclear. You’re excited about this opportunity because you will... * Own the technical vision for billing and payments, and turn it into a plan that ships in increments instead of a big-bang rewrite. * Lead the work to centralize pricing into a single source of truth and decouple billing from the systems it is tangled up with today. * Own revenue-critical systems end to end. Make them correct, observable, and safe to change, and catch problems before Finance or our clients do. * Partner with Product and Finance to shape the roadmap, question requirements early, and explain engineering tradeoffs in business terms. * Lead technical initiatives that span more than one team, without needing positional authority to get them done. * Write the design docs, ADRs, and diagrams that become the reference for how billing works at Carrum. * Grow the engineers around you through design reviews, code reviews, and mentoring that improves decisions, not just code. * Help set how we use AI in a domain where correctness matters. Apply it where it creates leverage, and put guardrails where it does not. We’re excited about you because… * You have 8+ years building and running production systems, and you can point to outcomes you drove, not just time served. * You have led technical initiatives across multiple teams in ambiguous problem spaces, from framing the problem through measurable results. * You have designed APIs and data models that serve multiple consumers, and you know how to evolve them without breaking the people who depend on them. * You have production experience in our core technologies: Ruby on Rails (distributed architecture), React, PostgreSQL, Docker, and a major cloud platform (we run on AWS today). * You treat financial correctness, auditability, monitoring, and safe rollback as core requirements, not afterthoughts. * You make tradeoffs explicit, separate essential from accidental complexity, and know when "good enough for now" is the right call. * You can explain complex systems to non-technical stakeholders as clearly as to engineers, and you build trust through follow-through. * You use AI tools every day to design, build, debug, and document, and you own every line you submit. * You are entrepreneurial and resourceful. As a member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction. * Note that we left out all of the other nonsense and standard gibberish you see in every JD, so please tell us you read this far. You will get points for it. Seriously. NICE TO HAVE * Experience with billing, invoicing, payments, or other financial systems. * Healthcare payments experience: bundled or value-based pricing, claims, or provider reimbursement. Why you’ll love working with us... * We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum.  * We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. * We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. * We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.  * You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. * Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings. Other benefits: * Stock option plan and performance bonus for eligible employees * Flexible schedules and remote work * Chicago and San Francisco offices available as an option * Flexible PTO, within reason * Summer Fridays (sign off @ 1pm local time) * 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day * Annual holiday shutdown in December * Paid parental leave * Health, vision, and dental insurance * Employee Assistance Programs (EAP) * 401K retirement plan About Carrum Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com [http://carrumhealth.com]. Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.  The impact of our platform has been validated by a landmark RAND Corporation study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488], honored with prestigious awards [https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study [https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].  As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.  Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.  A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com [http://carrumhealth.com] email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers [https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com [talent@carrumhealth.com].

Own marketing performance measurement, develop incrementality and causal measurement frameworks, and turn growth analytics into actionable recommendations in partnership with data science teams. | Requires 5+ years in marketing or growth analytics, hands-on experimentation and causal inference, proficiency with modern data stacks and BI tools such as Looker or Hex, and executive-level communication. | At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.  Our marketplace creates massive value for all stakeholders: * For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste * For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care. * For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs. The salary range for this role is $140,000–$170,000 depending on geography and level of experience, plus equity and an annual bonus. We are looking for a Senior Manager, Insights, Measurement & Analytics to help us build a world-class causal measurement and marketing performance capability. The Senior Manager, Insights, Measurement & Analytics will play a critical role in our growth success.  Reporting to the Head of Growth Marketing, you will own how we measure, evaluate, and optimize marketing performance across our growth marketing engine. You will be crucial in establishing a single, trusted source of truth for growth analytics—ensuring marketing activity is tied to a defensible, incrementality-tested view of contribution and return on investment. In this role, you will author conversion definitions, establish standardized taxonomy, and set the strategic testing roadmap, while working hand-in-hand with a dedicated embedded Data Scientist who owns statistical modeling and warehouse calculations. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode. You’re excited about this opportunity because you will... * Own marketing performance measurement & testing: Design and execute clean holdout tests, incrementality studies, and causal measurement frameworks across all demand-generation channels.  * Partner with Embedded Data Science: Collaborate daily with a dedicated embedded Data Scientist—where you own the business definitions, campaign taxonomy, learning agendas, and commercial recommendations, while your data science partner owns randomization algorithms, power calculations, and warehouse model orchestration.  * Build a single source of truth: Establish a standardized metric reporting layer (using modern BI tools like Hex/Looker) that unifies performance views across the organization.  * Lead campaign experiment design: Architect holdout groups and cohort structures ahead of peak open enrollment and key campaign windows to ensure clean, unconfounded performance reads.  * Translate complex analytics into action: Turn statistical reads into clear, plain-language strategic recommendations that guide executive leadership on channel investments and optimization. We’re excited about you because… * You bring a rich background in marketing measurement, causal inference, or applied growth analytics in a fast-growing, data-driven environment. We hope to see from you:  * Experimentation & Analytics Skills: 5+ years of experience in marketing analytics, growth analytics, or applied measurement, with hands-on experience designing holdouts, A/B tests, or incrementality experiments.  * Modern Data Stack Fluency: Strong skills working with modern data warehouses and business intelligence tools (e.g., Hex, Looker, Tableau) and writing complex analytical queries.  * Data Science Partnership: Proven ability to partner with data science/analytics engineering teams—translating business questions into mathematical hypotheses while maintaining ownership of the commercial strategy.  * Metric Standardization: Track record of establishing unified metric taxonomies and conversion definitions across fragmented systems.  * Executive Communication: Exceptional ability to synthesize complex statistical findings into actionable business insights for non-technical leadership.  * Entrepreneurial and resourceful—you're a problem solver who thrives in ambiguity.  * Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.  * Passion for collaborating cross-functionally with growth marketing, client success, data science, and product teams to drive impactful results. Why you’ll love working with us... * We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum.  * We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work. * We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more. * We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.  * You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. * Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings. Other benefits: * Stock option plan and performance bonus for eligible employees * Flexible schedules and remote work * Chicago and San Francisco offices available as an option * Flexible PTO, within reason * Summer Fridays (sign off @ 1pm local time) * 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day * Annual holiday shutdown in December * Paid parental leave * Health, vision, and dental insurance * Employee Assistance Programs (EAP) * 401K retirement plan About Carrum Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com [http://carrumhealth.com]. Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.  The impact of our platform has been validated by a landmark RAND Corporation study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488], honored with prestigious awards [https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study [https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].  As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.  Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.  A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com [http://carrumhealth.com] email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers [https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com [talent@carrumhealth.com].