Carrum Health

Lead cross-functional collaboration to improve product operations and support technical product launches. | 8+ years in product operations and technical support with experience in SQL, APIs, and cross-team collaboration but no direct AI/ML product management experience. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We are looking for an Applied AI Product Manager to help us lead the development and execution of AI-powered healthcare products. The Applied AI Product Manager will play a critical role in our success, by bridging the gap between technical teams, clinicians, and business stakeholders, turning complex AI capabilities into actionable, user-centered solutions. The ideal candidate has hands-on experience in applied AI product development, an entrepreneurial spirit, and a proven ability to deliver products from concept to market. Reporting to the Group Product Manager, you will own key AI product features and their delivery and be crucial in translating clinical and business needs into practical AI solutions; helping us ensure that our technology truly improves our member experience and supports our care teams. We are building a new Applied AI team, and we aren’t looking for a traditional "clipboard" Product Manager. We are looking for a Builder. You are likely a former engineer or data scientist who realized you care more about what we build and why, rather than just how. You don't just write PRDs; you open the IDE, test the APIs, prompt the models, and look at the raw data before you ever open Jira. You believe that in the era of AI, the gap between "Idea" and "Prototype" should be measured in hours, not weeks. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode. The salary range for this role is $170,000 - $190,000 depending on geography and level of experience, plus equity and an annual bonus. Who You Are: Proven Builder: You have shipped complex AI features well beyond simple API wrappers, with a proven track record of leading solutions that involve RAG (Retrieval-Augmented Generation), multi-step agentic workflows, and advanced LLM architectures A Tinkerer at Heart: You have a GitHub profile, a folder of side projects, or a history of building your own tools. You understand the "texture" of AI - you know why a model is hallucinating because you’ve wrestled with it yourself. Data-Native: You don't wait for a dashboard. You are comfortable running SQL queries, inspecting JSON outputs, or looking at raw logs to understand user behavior and model failure modes. Pragmatic over Hype: You know the difference between a cool demo and a production-ready feature. You obsess over latency, cost, and reliability. What You'll Do: Prototype to Spec: Instead of writing abstract requirements, you will build functional prototypes using tools like Streamlit, LangChain, or Python notebooks to validate feasibility. You verify prompt strategies in playgrounds (OpenAI, Anthropic, Vertex AI) before engineering writes a single line of production code. Bridge the Technical Gap: Translate "model constraints" (context windows, inference costs, probabilistic outputs) into concrete product mechanics. You will sit with engineers to debug edge cases, not just report them. Own the "Applied" in Applied AI: Drive the transition from "model performance" (F1 scores) to "product performance" (user success rates). You will define what "good enough" looks like for production. Wrangle Complex Data: Work hands-on with messy, real-world healthcare datasets (claims, EHR, patient-reported data). You view data quality not as someone else's problem, but as a core product asset. Design for Trust, Speed & Explainability: Collaborate closely with Compliance, Design, and Engineering to build UIs that help users understand AI outputs, handle probabilistic edge cases gracefully, and foster user trust in the system. You also understand the critical tradeoffs between model accuracy and speed to insight, and design with this in mind. Ship Responsibly: Design the guardrails, fallback mechanisms, and human-in-the-loop workflows that make AI safe and compliant in a healthcare setting. The Essentials (Experience & Skills): Experience: 4–7 years of product experience, with at least 2+ years specifically building and shipping AI/ML products. Technical Fluency: Strong preference for a CS background or previous experience as a software engineer/data scientist. Working knowledge of the modern AI stack (LLMs, RAG architectures, vector databases, fine-tuning vs. context injection). Ability to read technical documentation and understand API capabilities/limitations independently. Healthcare Context: Experience navigating the complexity of healthcare data. You understand that "patient safety" is the ultimate constraint. Macro Strategy to Micro Execution: You operate comfortably at every altitude. You can present a quarterly roadmap to executives, model the unit economics of AI features, and dive into the weeds to debug a prompt strategy—always balancing a "magical user experience" against commercial viability and cost Deep Outcomes Focus: You are obsessed with closing the gap between model performance and real-world adoption, behavior change, and user / business impact. Self-Starter Attitude: You are comfortable working in a fast-paced dynamic environment and keeping many balls in the air, and are resourceful and willing to find creative ways to make a big impact quickly. Why This Team? This is a startup-within-a-company environment. We are resourceful, we move fast, and we value people who can get their hands dirty to solve hard problems. If you want to sit in meetings and manage Gantt charts, this isn't for you. If you want to build the future of AI in healthcare, let's talk. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Design, develop, and optimize scalable web and mobile applications, focusing on system architecture, performance, and high availability. | Extensive experience in full-stack development with Ruby on Rails, React, Docker, and AWS, along with leadership in system design and code reviews. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. As a Senior Software Engineer, you will take a hands-on leadership role in shaping the design, development, and optimization of both our web and mobile applications. Working primarily with Ruby on Rails in a Service-Oriented Architecture (SOA), you will support the creation of scalable, high-performance APIs and services, while contributing to and integrating with frontend components built with React and React Native. You will drive improvements in system architecture and performance through active leadership in code reviews, design sessions, and the continuous evolution of our development processes. You will work closely with our Data teams to design data models that meet both operational and analytical requirements. You will partner with the DevOps team to leverage AWS for simple and cost-effective cloud infrastructure deployment, ensuring that systems are both performant and resilient. A key responsibility will be implementing comprehensive monitoring and observability practices to guarantee the high availability, security, and scalability of our services. You will collaborate closely with product teams to define project timelines, influence technical direction, and guide the team through complex design and architectural decisions—all while ensuring the highest standards of code quality and continuous improvement in our development practices. This is a full time position, the salary range for this role is $160,000 - $180,000 depending on level of experience and geographic location. You’re excited about this opportunity because you will... Have a direct impact on the technical direction and product roadmap of the company. Collaborate with your product manager to seamlessly execute on value delivery of exceptional products through repeatable and iterative software development lifecycles Work with other frontend/mobile engineers to build out technical roadmaps for the shared codebase that powers our mobile and web-based patient applications Take ownership of the architecture and code you develop and release it frequently into the production environment. Hold yourself and others accountable to spending that extra 10% on a project to deliver great documentation in addition to the functionality itself Relish working with a diverse and cross-functional group of people from a wide variety of backgrounds to solve problems that impact our patients We’re excited about you because… You have 8+ years of experience in full-stack software development in a robust, highly available and performant multi-service ecosystem You have production experience in our core technologies: Ruby on Rails (distributed architecture), React, Docker You have strong experience using Postgresql SQL and NoSQL features to build out great and flexible data models You have expertise in building software on top of the core AWS Services (ECS, RDS, S3, etc) You enjoy technical leadership through code reviews and system design sessions You possess good communication and collaboration skills in order to drive alignment and increase effectiveness on delivery across teams You have strong expertise in designing simple and supportable software through monitoring, alerting and performance tuning You enjoy mentoring engineers in building simple, scalable and reusable software and impart best practices to the team Are passionate about building great user experiences that are accessible to a wide variety of users. You have interpersonal skills and don’t have a hard time being empathetic, courteous, and friendly. You are entrepreneurial and resourceful — As a member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction. You have experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. Note that we left out all of the other nonsense and standard gibberish you see in every JD, so please tell us you read this far. You will get points for it. Seriously. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Support and lead security initiatives, compliance, IAM architecture, AppSec, incident response, and security policy governance. | 8+ years in senior IT/security roles, deep experience with compliance automation, IAM, AppSec, incident response, and cloud security. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We are not hiring for a standard operational support role; we are seeking a senior-level "force multiplier" to join our Cybersecurity & IT team as a permanent, full-time member. Our team's focus on maintaining mission-critical operations requires a strategic partner who can execute with high agency. This is a unique opportunity for a seasoned security generalist to work directly with the Director of Cybersecurity & IT to mature our program, apply deep technical expertise, provide leadership, and deliver immediate value across the organization. This role is designed for a specific profile: a builder who is ready to put down roots. You are an experienced technology generalist with a proven blend of Senior IT/Security and Senior DevOps/Engineering expertise. You are humble enough to handle audit evidence, access requests, and security questionnaires, but technical enough to dive into code reviews and cloud architecture. You thrive on execution and are wired to deliver results with minimal supervision. We know that exceptional candidates don't always fit a perfect mold, and the list of qualifications below represents our ideal profile. If you're excited about this mission and believe you have a strong foundation in several of these areas—plus the willingness and desire to learn the systems you are not yet familiar with—we strongly encourage you to apply. This is a full time position, the salary range for this role is $150,000 - $175,000 depending on level of experience and geographic location. You’re excited about this opportunity because you will... Act as a Strategic Partner: Operate as a force multiplier for the Director and second-in-command, executing high-impact security initiatives and identifying opportunities to operationalize security strategy. Over time, you will grow into ownership and rollout of defined strategic projects. Support Compliance & Business Enablement: Execute the compliance lifecycle for HITRUST, SOC 2, and HIPAA using automation platforms like Vanta. You will also play a critical role in revenue enablement by performing vendor reviews and taking the "first pass" on client security questionnaires to unblock sales deals. Architect & Automate Identity Access Management (IAM): Lead the design and restructuring of complex access controls to enforce Least Privilege across our SaaS and Cloud ecosystem. Crucially, you will move us away from manual provisioning by implementing lifecycle automation and Identity Governance (IGA) workflows. While you will initially handle operational requests, your primary goal is to engineer the systems that eliminate the need for manual intervention. (e.g. AWS, Azure, Google Workspace, GitHub, Atlassian, Slack Enterprise) Lead AppSec & DevSecOps: Function as an Application Security lead by conducting automated and manual code security reviews, performing threat hunting, and tracking remediation tasks directly with the Engineering and DevOps teams. AI Tooling & Innovation: Proactively identify, evaluate, and leverage AI-driven security tools to automate manual tasks, improve threat detection, and enhance internal knowledge management. Partner on AI Governance & Security Strategy: Collaborate with cross-department leadership to define and execute the security posture for our adoption of emerging AI technologies. While we don't expect a decade of experience in this new field, you must possess a strong grasp of AI Governance principles, including securing LLM implementations and managing data privacy in AI workflows. You will be responsible for researching and implementing the "guardrails" that allow us to innovate safely. Handle Security Operations: Configure and analyze logs for our defensive stack, including tools such as SentinelOne, AWS Security Hub/GuardDuty, and Spin.ai. Incident Response Leadership: Act as a technical lead during security incidents. You will coordinate the initial response, lead investigation efforts, and communicate technical findings to Engineering and Leadership to ensure rapid remediation and minimal business impact. Drive Policy Governance: Contribute to the security policy lifecycle by participating in regular reviews and updating internal documentation to ensure it remains current, effective, and aligned with the evolving threat landscape. Organizational Rollouts & Education: Act as the lead for rolling out new security tools or processes. You will drive a "security-first" culture by leading internal awareness sessions and educating team members on best practices. We’re excited about you because… You have 8+ years of relevant experience in senior-level IT, DevOps, Engineering, or Security roles. You value practical application. We prioritize hands-on experience over certifications. While certifications are valuable, they are less desirable without the demonstrable, battle-tested experience to back them up. You are comfortable working independently as a Full-Time Employee (FTE), with clear deliverables and minimal day-to-day supervision. You have deep experience with compliance automation platforms (Vanta is preferred, but experience with Drata or Secureframe is acceptable), including system integration, control automation, and evidence collection. You possess a "builder" mindset but understand the importance of administrative security work; you are willing to dive into security questionnaires and vendor assessments to support business growth. You bring expert-level knowledge of Identity and Access Management (IAM) principles, specifically for re-architecting roles and enforcing the principle of least privilege in complex environments. You can communicate technical security risks and incident status clearly across both written and oral formats to non-technical stakeholders and clients. You are skilled at advocating for security priorities and negotiating "secure-by-default" solutions with Engineering and Product teams. You are highly organized and comfortable using task management tools (preferably Jira) to structure your work and track deliverables. You have hands-on experience with AppSec workflows, including code scanning, vulnerability management, and translating security findings into actionable engineering tickets. Other Preferred Skills: Rippling management and configuration. Hands-on experience configuring and managing Zscaler environments. Administration and policy configuration for SentinelOne or similar EDR platforms. Experience with SaaS Security Posture Management (SSPM) tools like Spin.ai. Microsoft Azure Security design and hardening. Interest in leveraging AWS AI tools (Amazon Q Business, Bedrock, Kendra) for internal knowledge management. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Lead and manage a technical team to develop and scale partner integrations and internal automation systems, ensuring security, efficiency, and stakeholder satisfaction. | Extensive engineering experience (8+ years), management experience (4+ years), expertise in Ruby on Rails, solutions engineering, and secure data exchange protocols. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We are looking for a hands-on Engineering Manager to lead our Partner Integrations & Automation Pod. It is an exciting time at Carrum as we are moving to a multi-pod structure on our Software team, and this role will be pivotal in establishing our new operating model. Reporting directly to the VP of Engineering, you will have high visibility and strategic influence over how we scale our function. In this unique "player-coach" role, you will hold a dual mandate: owning our external identity integrations ecosystem and driving internal operational efficiency through automation. You will manage a squad of engineers to streamline how we connect with partners (SSO and embedded solutions), turning one-off requests into scalable, reusable capabilities within our Ruby on Rails (SOA) environment. Simultaneously, you will drive internal operational efficiency by building internal tools that make our Care and Operations teams faster and more effective. You will act as a bridge between the "business" and the "code." For our partner ecosystem, you will wear the hat of a Solutions Architect and Technical Project Manager, engaging directly with clients to align on technical integration strategies and solution design. You will then drive the execution of these integrations, managing the intake of requests from Client Success and Partnerships. For internal automation initiatives, you will follow a standard Product Management process—partnering with PMs to vet and prioritize the roadmap, ensuring we make our internal teams more effective. This is a full time position, the salary range for this role is $190,000 - $240,000 depending on level of experience and geographic location. What you will do: You’re excited about this opportunity because you will drive impact across five key areas: 1. People Leadership Manage & Mentor: Act as a hands-on people manager responsible for performance management and day-to-day coaching. You will mentor your squad on technical best practices, "solutions" thinking, and long-term career growth. Build the Team: Own the hiring, onboarding, and resource planning for your pod. You have experience managing and optimizing the delivery of a mix of full-time employees and contractors. Foster Culture: Create a psychological safe environment where engineers can do their best work, prioritizing their well-being and professional growth. 2. Agile Operations, Project Delivery Management & Stakeholder/Client Management Operational & Delivery Excellence: You will oversee the complete operational heartbeat of the pod—from facilitating agile ceremonies (stand-ups, planning) to ensure on-time delivery, to managing production health (monitoring, incident response) to meet high uptime SLAs. Cross-Functional Orchestration: You will orchestrate project delivery across teams you don't directly manage (DataOps, Partnerships, Client Success). You will have oversight of the entire integration lifecycle, ensuring dependencies are met and holding cross-functional peers accountable for success. Partner Execution & Solutions Engineering: You will act as the technical face to our partners, defining how we integrate and acting as the filter that turns noisy partner threads into clear engineering tasks. Once work is approved, you own the timeline, resource allocation, and delivery. Engineer the Process: You recognize that code is only part of the solution. You will constantly analyze end-to-end workflows (both partner onboarding and internal ops) to identify non-technical bottlenecks and implement process improvements. 3. Internal Automation & Efficiency High-Impact Internal Systems: Drive organization-wide productivity by optimizing core platforms—from enhancing the Care App UX with AI automation to implementing robust billing and operational systems for back-office efficiency. Entrepreneurial & Product-Led: You will embrace a startup mindset to identify opportunities where engineering can act as a force multiplier, while partnering with Product Management to vet and roadmap these initiatives through a standard product development lifecycle. 4. Technical Leadership & Individual Contributions Own the Secure Architecture: Iterate on the end-to-end architecture for SSO (SAML, OIDC) and partner integrations. You will lead the move away from templatized bespoke code toward a standardized integration platform and ensure your team designs integrations that are secure by default, maintaining strict adherence to HIPAA and SOC2 compliance. Engineering Leadership: Work closely with other Engineering Managers and Product to ensure your team’s work aligns with the broader platform architecture. Stay Hands-On: You are not a clipboard manager. You actively dive into the code to build features and conduct reviews, ensuring high standards for performance and maintainability. Prioritize Developer Experience: You hold yourself and others accountable to spending that extra 10% to deliver great documentation (integration guides, API specs), ensuring our partners have a seamless onboarding experience. ​​Success in the First Year Looks Like... Accelerate Onboarding: You have reduced the average partner technical integration time by 30%.Drive Efficiency: Achieved a measurable 15% increase in Care Team throughput by automating three high-frequency manual workflows in the Care App. Scale & Elevate the Team: You have successfully built out your team by integrating existing engineers and hiring new key roles, while simultaneously raising the department's technical bar through mentorship and upskilling initiatives. We’re excited about you because… You have management experience: You have 4+ years of people management experience, specifically leading engineering teams. You have hired and managed a mix of FTEs and contractors. You are a Full-Stack expert: You have 8+ years of total engineering experience (Ruby on Rails backend focus preferred) and are excited to remain hands-on. You have "Solutions" DNA: You have previous experience in enterprise client-facing technical roles such as: Solutions Engineering, Enterprise Engineering, Forward Deployed Engineering. You are comfortable dealing with the messiness of external IT departments and know how to shepherd a project from "vague requirement" to "go-live." You leverage AI for velocity: You are an active adopter of AI developer tools (like GitHub Copilot, Cursor) to accelerate your coding workflow, allowing you to focus less on boilerplate and more on solving complex integration challenges. You have an entrepreneurial mindset: You treat the internal automation domain as your own startup within the company. You actively seek out opportunities to improve the Care App and billing systems, focusing on high-impact changes that drive measurable efficiency gains. You are a Project Manager at heart: You are disciplined about gathering requirements and managing dependencies. You are comfortable running point on execution for partner integrations, while collaborating effectively with Product Management on broader automation strategies. You have strong interpersonal skills: You are organized, empathetic, persistent, and curious, allowing you to build strong relationships across the organization. You know Identity & Data: You have deep experience with SSO (SAML, OIDC), complex data modeling, and secure data exchange protocols (SFTP, API Gateways). Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Create and manage diverse marketing content to drive awareness and engagement while organizing assets in a digital asset management platform. | 4-6 years of copywriting and marketing experience, strong design principles knowledge, DAM platform experience, excellent writing skills, and a bachelor's degree. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We're looking for a Contract Content Manager & Copywriter for a 6-month contract role to help elevate our B2B2C marketing and support a wide range of strategic content initiatives. This is a critical role for our marketing strategy and overall company growth. Reporting to the Director of Content Strategy and Operations, you’ll create and manage compelling content that drives awareness, enrollment, and engagement among our prospective and active members, HR and communications teams, and ecosystem partners. You’ll also design and organize assets within our digital asset management (DAM) platform, ensuring content is consistent, on-brand, and easily accessible across all channels. You’ll never be bored—this role touches a wide variety of content, campaigns, and assets, from educational materials and email sequences to partner toolkits, landing pages, and more. Every day brings new challenges and opportunities to create meaningful, high-impact work. You’ve hustled, you’ve written, you’ve built—and you thrive in the fast pace of a high-growth startup. This is a 6-month contract position. The compensation range for this role is $50-$60 per hour and will support around 25-30 hours per week. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. As a contract role, this position will not be eligible for benefits. You’re excited about this opportunity because you will... Conceptualize, write, and edit engaging member/B2C messaging that upholds the Carrum Health brand voice and tone across email, push notifications, articles, one-pagers, and other formats as needed. Create both short- and long-form content that creates awareness, inspires, educates, and drives action across all of our key audiences—including members, HR and benefits leaders, and healthcare partners. Manage and organize marketing collateral within our brand portal and backend platform used to support a scalable graphic solution. Regularly collaborate with cross-functional partners to support and deploy best-in-class marketing messaging and communications. We’re excited about you because… You bring a minimum of 4-6 years in copywriting, copyediting, design, marketing, and communications creating assets such as blog posts, web copy, email campaigns, case studies, etc. Have a strong understanding of core design principles (layout, readability, accessibility, brand alignment) to effectively create or brief and collaborate with creatives and ensure content is visually engaging and on-brand. Experience working within a Digital Asset Management (DAM) platform, including organizing, tagging, and maintaining content libraries to ensure assets are easily accessible, up-to-date, and on-brand. We hope to see from you: Solid communication and collaboration skills and desire to work cross functionally A desire to create, execute, and adjust plans as needed to support our marketing campaigns, strategies, tactics, and efforts across the board Strong problem-solving abilities and creative thinking Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction. Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Bachelor's degree Strong portfolio of both short and long form content Excellent writing and ability to express complex terms in simplified manner Experience with InDesign or Figma and experience in the healthcare space is a plus Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.