Carrum Health

Drive revenue growth by selling healthcare solutions to labor unions, multiemployer funds, and trusts through strategic relationship management and consultative sales. | Over 10 years of healthcare or benefits sales experience, deep understanding of union benefit structures, excellent communication and negotiation skills, ability to travel, and relevant licenses. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. Reporting to the Head of Sales, the Vice President of Sales, Labor & Trust will be joining our growing sales team, supporting our expansion efforts. A Taft-Hartley Sales Representative in digital healthcare is a specialized sales role responsible for driving new bookings and revenue growth by selling Carrum Health services to labor unions, multiemployer health funds, and Taft-Hartley trusts. This position requires a deep understanding of the unique governance, funding, and decision-making processes of these organizations, along with strong consultative selling skills. Your proven track record of growing revenue-generating opportunities and client expansion in the labor & trust market will be invaluable to our key growth goals. As a pivotal member of the team, you’ll collaborate internally, as well as engage strategically, with external stakeholders to acquire new clients. The salary range for this role is $180,000- $200,000, depending on geography and level of experience, plus equity and variable compensation. You’re excited about this opportunity because you will... Execute Carrum’s market strategy to drive revenue opportunities with labor unions, multi-employer health funds, and Taft-Hartley trusts. Lead the sales process by identifying, engaging, scoping and executing sales opportunities with sophisticated buyers Build and develop relationships with targeted brokers and consultants to build pipeline Establish communication strategies for sharing market feedback with the company Establish mechanisms to effectively manage and report on the sales pipeline Collaborate with the Chief Commercial Officer to reflect the company’s vision for growth and expansion into an effective business plan Manage effective communication of the Carrum value proposition, product features and partnership expectations with both prospects and clients Strong execution of phone/web/in-person meetings, follow-through, contracting and transition to the requisite implementation teams Key Responsibilities Sales Cycle Management: Own and manage the entire sales cycle within the labor and trust segment, from prospecting and pipeline generation to contract negotiation and closing deals. Relationship Building: Establish and maintain trusted relationships with key stakeholders, including union trustees, fund administrators, and benefits consultants. Strategic Planning: Develop and execute targeted go-to-market and client retention strategies tailored to the specific needs of the labor market. Consultative Selling: Lead consultative sales conversations to uncover needs, align on outcomes, and clearly articulate the value proposition and ROI of digital health solutions to trustees, union members, and their families. Product Expertise: Maintain in-depth knowledge of the company's digital health product portfolio, industry trends, healthcare economics, and cost containment strategies. Collaboration: Partner effectively with internal teams (general managers/ clinical, marketing, legal, customer success) to ensure tailored proposals that meet compliance and member needs. Industry Representation: Represent the company at labor conferences, trustee summits, and industry forums to build brand awareness and generate pipeline opportunities. Documentation and Reporting: Utilize CRM software (Salesforce) to document sales activities, manage pipelines, and report on progress. We’re excited about you because... Experience: Proven success with 10+ years of B2B healthcare or benefits sales experience, ideally with a focus on the labor, union, or public-sector markets. Domain Expertise: Deep familiarity with union benefit structures, including health and welfare funds and their specific governance and procurement processes. Communication: Exceptional verbal and written communication, presentation, and negotiation skills, with the ability to influence C-level and trustee stakeholders. Analytical Abilities: Strong business acumen and data analytics skills to build business cases, analyze performance, and articulate value-added solutions. Self-Motivation: A proactive, self-directed, and results-oriented mindset with the ability to work independently and manage a large territory. Travel: Ability to travel nationally as required to meet clients and attend industry events (approx. 50%). Bonus: Licensing: Must possess or be eligible to obtain necessary general health insurance licenses within a specified timeframe (e.g., 90 days of hire) Experience selling health technologies, medical insurance, employee benefits, SaaS or consulting solutions in the employer market, targeting all levels of organizations with a focus on CFO, HR or benefits professionals Demonstrated ability in developing and successfully carrying out sales and marketing strategy (e.g., customer segmentation, sales process and organization design, and performance management) Proficiency in all aspects of the sales process including: performing initial outreach, developing relationships, negotiating and closing contracts and managing ongoing relationships Outstanding customer focus and professionalism to clarify and validate client needs on an ongoing basis Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction. Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

The Billing Specialist will manage the billing cycle, maintain accurate client records, and ensure invoicing accuracy. They will also work with third-party billing vendors and contribute to process improvements. | Candidates should have over 5 years of experience in billing or a similar role, preferably in healthcare. Strong analytical, organizational, and communication skills are essential, along with proficiency in Google Suite, Microsoft Excel, and Netsuite. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We’re rebuilding healthcare from the ground up, and the Billing Specialist will play a critical role in our success. We’ve experienced tremendous growth in the last few years and we’re looking for self-driven individuals who are ready to fundamentally change the way healthcare is delivered and paid for. We are looking for a Billing Specialist to join our team. You'll work closely with the Revenue Cycle Manager and key cross functional business partners. Some of your key responsibilities will include working with our clients, our providers working to ensure all accounts are up to date. You will help us build a strong infrastructure to support growth and scalability. You thrive in a start-up environment and your friends and co-workers describe you as someone who gets it done, and is good natured, analytical, detail-oriented, and insatiably curious. The salary range for this role is $85,000 - $110,000 depending on geography and level of experience, plus equity and an annual bonus. This is an opportunity that can be hybrid in the San Fransisco Bay Area or fully remote. You’re excited about this opportunity because you will... Be responsible for Accounts Receivable including managing the billing cycle (from charge entry to recording collection and collections follow-up), maintaining accurate and up-to-date customer contact and pricing information, triage and respond to customer inquiries and/or disputes, review and reconcile invoice discrepancies and for collections efforts. Maintain and/or ensure maintenance of client records related to invoicing and bill payment Work with and review work of 3rd party billing vendor to ensure accuracy, resolving inconsistencies as needed Process invoices and payments for partnerships and other charges. Ensuring the accuracy of invoicing for the company and its customers Contribute ideas for, and implement, process improvements and increases in efficiency. Assist in system implementations and new policy rollouts. Perform other related accounting duties as assigned. Assist in various ad-hoc projects as needed. We’re excited about you because… You have experience owning various financial functions in fast-paced startups and have a proven track record of increased responsibility and career growth. We are also looking for you to have: Proven work experience as a Billing Specialist or similar role 5+ years of work experience; Healthcare experience a plus Understanding of accounts receivable work A good command of Google Suite, Microsoft Excel and Netsuite. Strong analytical skills, exceptional organization and time management skills, and ability to work autonomously. High degree of accuracy and attention to detail Technical skills are at a high level. Superior written and verbal communication skills as well as interpersonal skills Highly motivated and able to thrive under pressure. Team player, with a positive attitude, who is pro-active and owns accountability. Shares company values and vision and is excited by the challenge of working in a dynamic start-up environment. Ability to maintain confidentiality with all aspects of employee and company information. Able to excel in a fast-paced environment and be adaptable to changing responsibilities. An entrepreneurial spirit, creative problem solving, and innovative thinking. You’re a natural self-starter who is comfortable working independently. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

Create and manage diverse marketing content to drive awareness and engagement while organizing assets in a digital asset management platform. | 4-6 years of copywriting and marketing experience, strong design principles knowledge, DAM platform experience, excellent writing skills, and a bachelor's degree. | At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. We're looking for a Contract Content Manager & Copywriter for a 6-month contract role to help elevate our B2B2C marketing and support a wide range of strategic content initiatives. This is a critical role for our marketing strategy and overall company growth. Reporting to the Director of Content Strategy and Operations, you’ll create and manage compelling content that drives awareness, enrollment, and engagement among our prospective and active members, HR and communications teams, and ecosystem partners. You’ll also design and organize assets within our digital asset management (DAM) platform, ensuring content is consistent, on-brand, and easily accessible across all channels. You’ll never be bored—this role touches a wide variety of content, campaigns, and assets, from educational materials and email sequences to partner toolkits, landing pages, and more. Every day brings new challenges and opportunities to create meaningful, high-impact work. You’ve hustled, you’ve written, you’ve built—and you thrive in the fast pace of a high-growth startup. This is a 6-month contract position. The compensation range for this role is $50-$60 per hour and will support around 25-30 hours per week. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. As a contract role, this position will not be eligible for benefits. You’re excited about this opportunity because you will... Conceptualize, write, and edit engaging member/B2C messaging that upholds the Carrum Health brand voice and tone across email, push notifications, articles, one-pagers, and other formats as needed. Create both short- and long-form content that creates awareness, inspires, educates, and drives action across all of our key audiences—including members, HR and benefits leaders, and healthcare partners. Manage and organize marketing collateral within our brand portal and backend platform used to support a scalable graphic solution. Regularly collaborate with cross-functional partners to support and deploy best-in-class marketing messaging and communications. We’re excited about you because… You bring a minimum of 4-6 years in copywriting, copyediting, design, marketing, and communications creating assets such as blog posts, web copy, email campaigns, case studies, etc. Have a strong understanding of core design principles (layout, readability, accessibility, brand alignment) to effectively create or brief and collaborate with creatives and ensure content is visually engaging and on-brand. Experience working within a Digital Asset Management (DAM) platform, including organizing, tagging, and maintaining content libraries to ensure assets are easily accessible, up-to-date, and on-brand. We hope to see from you: Solid communication and collaboration skills and desire to work cross functionally A desire to create, execute, and adjust plans as needed to support our marketing campaigns, strategies, tactics, and efforts across the board Strong problem-solving abilities and creative thinking Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction. Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment. Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results. Bachelor's degree Strong portfolio of both short and long form content Excellent writing and ability to express complex terms in simplified manner Experience with InDesign or Figma and experience in the healthcare space is a plus Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.