CarMax

Assist store personnel with daily functions, process paperwork related to vehicle sales and registration, and provide exceptional customer service. | Requires strong organizational, communication, and data management skills, with the ability to handle multiple tasks in a fast-paced environment. | 6002 - Murrieta - 25560 Madison Avenue, Murrieta, California, 92563 CarMax, the way your career should be! Provide an iconic customer experience - Summary: Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls. What you will do - Essential Responsibilities: Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process. Seeks win/win solutions for the customer and partners appropriately Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention. Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale. Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags. Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate. Learn and succeed as part of a team: Pleasant, but noisy office environment Numerous distractions and disruptions due to incoming communication May require walking or standing for extended periods of time Variety of work schedules with shifts that do include nights, weekends, and holidays. Wear CarMax clothing (acquired through the company) at all times while working in the store Qualifications: Work requires ability to: Read, interpret and transcribe data in order to maintain accurate records Use resources and partnership to balance the needs of the customer and the business Understand numeric filing system Use word processing, spreadsheet and other programs, displaying intermediate PC skills Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail Lift objects that weigh as much as 15-20 lbs Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written Complete CarMax provided training as required Develop partnerships with Sales team and other departments in order to provide quality customer service Maintain confidentiality of all records, files and reports within the scope of the position Report Asset Protection and/or Human Resource related issues to management The hourly rate for this position is: $16.00 - $33.90 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Assist customers in their car buying journey through online and in-store interactions, ensuring a seamless experience and meeting sales targets. | Requires sales and customer service experience, strong communication skills, and flexibility for shifts, with a hybrid work model. | 7978 - Denver CEC - 18220 Ponderosa Drive, Parker, Colorado, 80134 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Customer Experience Consultant Trainee Position Overview As a Customer Experience Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders. Role Responsibilities · Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. · Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. · Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. · Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. · Mentor others as your skillset expands. · Achieve sales targets while providing an iconic customer experience. · Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license. · Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate. Required Qualifications · Sales and customer service experience, in an area such as retail, is preferred. · Thrive in a fast-paced sales environment. · Good listening skills and a strong customer focus. · High level of self-motivation to achieve performance goals. · Strong written and verbal communication skills. · Ability to learn and master new technologies; strong computer skills. · Open availability for shifts that may include nights, weekends, and holidays. · Must be open to shifting schedules two times per year according to needs of the business. · Hybrid role with requirement for working on site one day per week. · Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $18.00 - $26.70 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Lead a sales team, develop performance plans, analyze sales metrics, and motivate staff to achieve sales targets. | At least three years of management experience, sales environment experience, and strong communication and motivational skills. | 7179 - Milwaukee-Metro Parc - 11011 Metro Blvd, Milwaukee, Wisconsin, 53224 CarMax, the way your career should be! Inspire exceptional performance At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business. Job Title Sales Manager Trainee Position Overview At CarMax, we attribute our success to putting people first. As a Sales Manager at CarMax, you will provide store associates with the support and motivation they need to focus on their customers. Your leadership will encourage your team to do their best and drive sales for your location. It is our associates like you that have helped make us one of the nation’s largest retailer of used cars. If you know how to achieve results by coaching and developing other people, we’ll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview Sales Managers at CarMax come from many different backgrounds but they all share our commitment to achieving results through our people-first mentality. We’ll build on your experience with six to nine months of sales manager training. You will learn in store and through business rotations, working alongside sales consultants and more experienced managers before taking on your own team. We’re looking for outstanding communicators with leadership and interpersonal skills, who have proven their ability to manage sales metrics and sales people and who want to share in the success of a ground-breaking retail business. Role Responsibilities · Lead a commissioned team and work alongside other sales managers to achieve strong sales results for your location · Recognize the skills and goals of each of your team members and work with them to build a development plan · Analyze and track sales performance to meet targets · Solve problems and look for new opportunities to ensure our customers receive the best possible experience Required Qualifications · At least three years of management experience · Experience in a sales environment · Execute long- and short-term sales strategies · Experience in establishing action plans to drive performance of sales · Communicate clearly and effectively · Motivate, inspire and get buy-in from others · Flexibility to provide cover for store opening hours, including evenings and weekends About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Assist customers throughout their car buying and selling process, perform vehicle assessments, and handle administrative tasks. | High school diploma, customer service experience, valid driver's license, basic computer skills. | 6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too. What you will do – Essential Responsibilities • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing Purpose of the role This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Demonstrate exceptional communication skills • Display confidence in self, the product and CarMax • Ability to build and maintain strong relationships • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun • Balance the needs of the Customer and the business when making decisions • Seek to fully understand and meet Customer needs • Create win-win solutions to Customer issues • Get work done well, on time and follow the right process • Drive work processes and pay close attention to detail • Perform multiple duties in a high energy, fast-paced working environment • Read, interpret and transcribe data in order to maintain accurate records • Lift objects that weigh as much as 25 lbs. Education and/or Experience • High School Diploma, or equivalent • Sales and customer service experience, in an area such as retail, preferred • Valid Driver’s License • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Respond to customer inquiries, guide vehicle selection, facilitate the sales process, and ensure a seamless online-to-in-store transition. | Experience in customer service or retail, strong communication skills, ability to learn new technologies, and willingness to work flexible hours. | 8490 - Wisconsin - Remote CAR - Remote, Madison, Wisconsin, 53703 CarMax, the way your career should be! Address: 8200 120th Avenue, Kenosha, WI, 53142 Provide an iconic customer experience As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. What you will do – Essential responsibilities Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience Mentor others as your skillset expands Achieve sales targets while providing an iconic customer experience Acquire the Automotive Salespersons License in specific states – may require testing and travel as some states request physical presence to apply for the license. Customer Service Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate. Learn and succeed as part of a team This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders. Qualifications and requirements Sales and customer service experience, in an area such as retail, is preferred Thrive in a fast-paced sales environment Good listening skills and a strong customer focus High level of self-motivation to achieve performance goals Strong written and verbal communication skills Ability to learn and master new technologies; strong computer skills Open availability for shifts that may include nights, weekends, and holidays Must be open to shifting schedules two times per year according to needs of the business Must meet minimum technology requirements (type of internet service and speed of internet service) Candidates must live in the state of Wisconsin. Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $18.00 - $26.70 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Assist customers with service inquiries, create repair orders, and communicate effectively about vehicle repairs. | Requires strong interpersonal skills, basic computer skills, and ability to work in a fast-paced environment. | 6048 - Fairfield - 2955 Auto Mall Pkwy, Fairfield, California, 94533 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. ♦ Assist Service/Customer Operators with incoming service calls when needed. ♦ Accurately interview and document customer concerns. ♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). ♦ Create repair orders, and route work to technicians or mechanical associates. ♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. ♦ Consult with customers regarding needed repairs. ♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . ♦ Close and invoice repair orders. ♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. ♦ Collects service payments and manages cash including receiving and counting money. ♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: ♦ Demonstrate exceptional interpersonal, communication, and customer service skills. ♦ Demonstrate exceptional telephone etiquette and active listening skills. ♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including spreadsheet knowledge. ♦ Successfully work with associates in other departments within the store. ♦ Perform multiple duties in a high-energy, fast-paced working environment. ♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. ♦ Stay current in CarMax provided training in all areas of the Service process. Working Conditions: ♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. ♦ Requires walking or standing for extended periods of time. ♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. ♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. ♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $27.44 - $27.44 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Assist customers with service inquiries, document concerns, and communicate repair needs effectively. | Requires strong interpersonal skills, basic computer skills, and the ability to work in a fast-paced environment. | 6048 - Fairfield - 2955 Auto Mall Pkwy, Fairfield, California, 94533 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. ♦ Assist Service/Customer Operators with incoming service calls when needed. ♦ Accurately interview and document customer concerns. ♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). ♦ Create repair orders, and route work to technicians or mechanical associates. ♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. ♦ Consult with customers regarding needed repairs. ♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . ♦ Close and invoice repair orders. ♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. ♦ Collects service payments and manages cash including receiving and counting money. ♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: ♦ Demonstrate exceptional interpersonal, communication, and customer service skills. ♦ Demonstrate exceptional telephone etiquette and active listening skills. ♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including spreadsheet knowledge. ♦ Successfully work with associates in other departments within the store. ♦ Perform multiple duties in a high-energy, fast-paced working environment. ♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. ♦ Stay current in CarMax provided training in all areas of the Service process. Working Conditions: ♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. ♦ Requires walking or standing for extended periods of time. ♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. ♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. ♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $27.44 - $27.44 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Perform vehicle cosmetic inspections and repairs to meet company standards, ensuring customer satisfaction. | High school diploma or equivalent, ability to lift up to 50 lbs, and ability to follow standardized work instructions. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Inspect vehicles and perform cosmetic repairs to meet CarMax standards, ensuring customer satisfaction. | High school diploma or equivalent, ability to lift 50 lbs, and ability to follow standardized work instructions. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Perform vehicle cosmetic inspections and repairs to meet company standards, ensuring customer satisfaction. | High school diploma or equivalent, ability to lift 50lbs, and ability to follow work instructions and safety standards. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Assist customers with service inquiries, create repair orders, and communicate effectively about vehicle repairs. | Excellent interpersonal and communication skills, basic computer skills, ability to work in a fast-paced environment, and customer service experience. | 6048 - Fairfield - 2955 Auto Mall Pkwy, Fairfield, California, 94533 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. ♦ Assist Service/Customer Operators with incoming service calls when needed. ♦ Accurately interview and document customer concerns. ♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). ♦ Create repair orders, and route work to technicians or mechanical associates. ♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. ♦ Consult with customers regarding needed repairs. ♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . ♦ Close and invoice repair orders. ♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. ♦ Collects service payments and manages cash including receiving and counting money. ♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: ♦ Demonstrate exceptional interpersonal, communication, and customer service skills. ♦ Demonstrate exceptional telephone etiquette and active listening skills. ♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including spreadsheet knowledge. ♦ Successfully work with associates in other departments within the store. ♦ Perform multiple duties in a high-energy, fast-paced working environment. ♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. ♦ Stay current in CarMax provided training in all areas of the Service process. Working Conditions: ♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. ♦ Requires walking or standing for extended periods of time. ♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. ♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. ♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $27.44 - $27.44 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Assist customers with inquiries, document concerns, and facilitate communication between customers and technicians. | Requires excellent interpersonal skills, basic computer skills, and the ability to work in a fast-paced environment. | 6048 - Fairfield - 2955 Auto Mall Pkwy, Fairfield, California, 94533 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction. ♦ Assist Service/Customer Operators with incoming service calls when needed. ♦ Accurately interview and document customer concerns. ♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day). ♦ Create repair orders, and route work to technicians or mechanical associates. ♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims. ♦ Consult with customers regarding needed repairs. ♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. . ♦ Close and invoice repair orders. ♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding. ♦ Collects service payments and manages cash including receiving and counting money. ♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to: ♦ Demonstrate exceptional interpersonal, communication, and customer service skills. ♦ Demonstrate exceptional telephone etiquette and active listening skills. ♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Meet or exceed CarMax guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including spreadsheet knowledge. ♦ Successfully work with associates in other departments within the store. ♦ Perform multiple duties in a high-energy, fast-paced working environment. ♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. ♦ Stay current in CarMax provided training in all areas of the Service process. Working Conditions: ♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions. ♦ Requires walking or standing for extended periods of time. ♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. ♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. ♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $27.44 - $27.44 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Inspect vehicles and perform cosmetic repairs to meet CarMax standards while providing excellent customer service. | High school diploma or equivalent, ability to lift 50 lbs, and ability to follow standardized procedures. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Inspect vehicles during reconditioning and perform cosmetic repairs to meet standards, ensuring customer satisfaction. | High school diploma or equivalent, ability to lift up to 50 lbs, and ability to follow work instructions. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Perform cosmetic vehicle inspections and repairs to meet company standards, ensuring customer satisfaction. | High school diploma or equivalent, ability to lift up to 50 lbs, and ability to follow standardized procedures. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Perform cosmetic vehicle inspections and repairs to meet CarMax standards, ensuring customer satisfaction and workplace safety. | High school diploma or equivalent, valid driver's license, ability to lift up to 50 lbs, and ability to interpret data and follow work instructions. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Inspect vehicles during the reconditioning process and perform necessary cosmetic repairs to meet standards, while providing excellent customer service. | High school diploma or equivalent, ability to interpret data, lift up to 50 lbs, and work in a fast-paced environment. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Perform cosmetic vehicle inspections and repairs, ensuring standards and providing customer service. | High school diploma or equivalent, ability to lift up to 50 lbs, and ability to follow work instructions. | 7240 - Dayton - 3555 Miamisburg Centerville Rd, West Carrollton, Ohio, 45449 CarMax, the way your career should be! General Summary: Under general supervision, responsible for cosmetic vehicle inspections (CQI, FQC) and conducting cosmetic repairs (including but not limited to interior/exterior detailing and glass repairs). Also responsible for the and providing exceptional customer service. Principle Duties & Responsibilities: • Execute processes as defined by work instructions and/or standardized work • Participate in problem-solving and continuous improvement activities with team • Participate in training of new associates with the guidance of CRA II and/or the Manager • Inspect vehicles during the reconditioning process and perform necessary actions to meet CarMax standards • Provide outstanding customer service to both internal and external customers • Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards • Complete duties as assigned by Managers Minimum Qualifications/Requirements: Position requires the following: • Current driver’s license and meet the CarMax DSEPS standards • Ability to read, interpret, and transcribe data in order to maintain accurate records • High School diploma or equivalent work experience preferred • Ability to execute processes as defined by work instructions and/or standardized work • Complete Cosmetic Reconditioning Associate I Workstation Certifications & Assigned Workday Learnings • Ability to safely lift up to 50lbs Working Conditions: • Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions. • Flexible work hours, with shifts that may include nights, weekends, and holidays • Requires walking or standing for extended periods of time in a high-energy, fast-paced working environment. • Wears CarMax clothing (acquired through the company) at all times working in the store. • Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. • Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Assist with administrative tasks, guide customers through paperwork, and support store departments to ensure a smooth customer experience. | Requires customer service experience, good communication skills, basic computer skills, and ability to thrive in a fast-paced environment. | 7206 - Gaithersburg - 16411 Shady Grove Road, Gaithersburg, Maryland, 20877 CarMax, the way your career should be! Provide an iconic customer experience Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too. What you will do – Essential responsibilities Complete administrative tasks to support all store departments Provide customer service by greeting customers and guiding them through paperwork Communicate effectively with customers and business partners Maintain coverage at information desk and answer multi-line phone system Learn and succeed as part of a team This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience. Qualifications and requirements Customer service experience Thrive in a fast-paced office environment Good listening skills and a strong customer focus Strong written and verbal communication skills Basic computer skills, including word processing and spreadsheets About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $17.40 - $35.20 Benefits: Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Support store departments with administrative tasks and customer interactions to ensure a smooth customer experience. | Basic computer skills, customer service experience, and ability to work in a fast-paced environment. | 7206 - Gaithersburg - 16411 Shady Grove Road, Gaithersburg, Maryland, 20877 CarMax, the way your career should be! Provide an iconic customer experience Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too. What you will do – Essential responsibilities Complete administrative tasks to support all store departments Provide customer service by greeting customers and guiding them through paperwork Communicate effectively with customers and business partners Maintain coverage at information desk and answer multi-line phone system Learn and succeed as part of a team This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience. Qualifications and requirements Customer service experience Thrive in a fast-paced office environment Good listening skills and a strong customer focus Strong written and verbal communication skills Basic computer skills, including word processing and spreadsheets About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly rate for this position is: $17.40 - $35.20 Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.