Carhartt

Manage digital program enablement and operational excellence to deliver client satisfaction and program growth. | Requires 5+ years B2B account management with digital focus and 1+ year project management experience. | Position Details Title: Digital Account Manager, Managed Programs Department: Carhartt Company Gear – Direct to Business Reports to: Sr. Manager Recommerce & Carhartt Company Gear – Direct to Business Location: Remote Job Classification: Remote FLSA Status: Exempt Job Band: Professional Job Summary The Digital Account Manager, Managed Programs serves as the primary contact during the Managed Programs pilot while it evolves into a scaled partnership across internal teams, ensuring seamless execution of uniform solutions tailored to each client’s enterprise and workforce requirements. This role blends digital program enablement and operational excellence to deliver exceptional service, optimize end‑to‑end processes, and drive long‑term client satisfaction and program growth. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create. Associate Responsibilities • Serve as the primary contact during the Managed Programs pilot and transition to a scaled partnership model with internal teams, while remaining accountable for digital enablement, program readiness, and long‑term success. • Design, create, and steward repeatable operating models, SOPs, playbooks, and best practices that drive efficiency, consistency, scalability, and growth. • Own order readiness, system configuration, and contract accuracy, ensuring programs are set up correctly for execution. • Maintain accurate systems, documentation, and client portal information, ensuring digital data integrity and operational reliability. • Partner cross‑functionally on inventory readiness and demand forecasting alignment to ensure contract compliance and long-term service continuity. • Collaborate with IT and the D2C Digital Center of Excellence to troubleshoot digital issues, enhance system performance, and recommend operational improvements. • Track and manage SLAs, KPIs, and adoption metrics, using data to optimize program performance, customer outcomes, and ROI. • Deliver performance reporting, including usage trends, service metrics, adoption insights, and ROI analysis, to inform program and product decisions. • Conduct insight‑led business reviews and feedback sessions focused on optimization, expansion, and digital adoption. • Identify and drive opportunities for program expansion, optimization, innovation, and continuous improvement through data analysis and customer insights. Required Education • Bachelor’s degree (preferably in business or related field) or equivalent experience Required Skills & Experience • 5+ years of B2B account management experience with a strong digital focus; apparel industry experience preferred. Customization experience a plus. • 1+ years of Project Management experience required. • Experience and understanding of account management, including processes and technology. • Excellent written and oral communication skills with the proven ability to communicate with all levels and clients. • Knowledge of relevant computer applications including Outlook, Excel, MS Word, MS Powerpoint, Adobe, and Business Intelligence. • Strong analytical and problem-solving skills. • Ability to work creatively and independently within a team environment working with minimal supervision – self-motivated. • Ability to exercise sound judgment in determining effective solutions while keeping Carhartt and the customers’ best interest in mind. Physical Requirements And Working Conditions • Typical work from home and/or office environment. • Extended periods of time sitting, standing, typing on a computer is required • May be required to lift up to 30lbs. • Minimal travel may be required. (Up to 20%) • This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events. • Carhartt is a tobacco free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

Lead multi-year transformation of marketplace experience and operational service models to improve customer and business outcomes. | Requires 8+ years in sales, operations, or process improvement with project leadership and strong organizational and communication skills. | Position Details Title: Service & Experience Program Manager – CCG Department: Sales Reports to: Director, Bus Dev & B2B Experience Location: Dearborn Job Classification: Remote FLSA Status: Exempt Job Band: Professional Job Summary The Service & Experience Program Manager- CCG plays a critical role in shaping and executing the future of the uniform and group sales marketplace experience at Carhartt. This role will be responsible for leading the multi-year transformation of both front-end marketplace experience and back-end operational, service, and system experiences to support the integration of all direct and indirect distribution channels. The Program Manager will partner closely with internal and external stakeholders to build a best-in-class service model, foster accountability within the organization, and champion a culture of continuous improvement. Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create. Associate Responsibilities • Lead the multi-year redesign, implementation and ongoing evolution of the uniform and group sales marketplace experience across both front-end and back-end for all direct and indirect distribution channels   • Bridge strategy and execution by translating high-level vision into scalable, actionable solutions. Reconfigure existing processes and tools to align with the ideal future-state marketplace experience.  • Lead the transformation of the front-end marketplace experience by deeply understanding customer needs and translating them into flexible, user-centered service solutions that elevate uniform and group sales.  • Optimize the back-end experience by understanding all supporting systems, workflows, and operations. Establish an infrastructure that effectively enables and supports the front-end experience across all channels.  • Operationalize the strategic vision by overseeing the design and implementation of managed programs across direct and indirect channels; ensuring workflows, service models, and standards are built to meet business goals and customer expectations   • Design and implement digitally enabled workflows by thinking holistically about how front-end and back-end experiences connect.   • Drive execution of service and tool transformation by mapping the marketplace journey, removing operational blockers, and coordinating implementation across platforms, systems, and cross-functional teams.  • Align and inspire key business partners to work towards achieving the vision and key deliverables necessary to build a best-in-class service model.  • Serve as the connector between vision and execution; ensuring teams understand what’s changing, why it matters, and how to confidently execute new ways of working  • Create a method of holding teams/people accountable on a regular basis to delivering on the plan and is front and center on driving accountability   • Develop feedback loops to track the performance of new service strategies. Use insights to continuously refine, enhance, and scale the experience model across teams, systems, and channels  • Proactively Identify opportunities to improve our service offering by analyzing the marketplace and gathering feedback from customers and key internal stakeholders. Incorporate these learnings to position CCG as the leader in the uniform and group sales market. Required Education • Bachelor’s degree in Business or related field, or equivalent work experience required  Required Skills & Experience • Minimum of 8 years of experience in sales, operations, digital services or process improvement roles  • Experience leading one or more medium to large projects of complex dependencies   • Ability to organize and translate complex objectives into individual related tasks and measurable deliverables   • Outstanding organization skills with demonstrated ability to prioritize workload and attention to details  • Highly skilled in identifying and resolving root cause issues  • Responsible for controlling and implementing projects and delivering expected value  • Excellent oral and written communication skills, including the ability to conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; communicate with all levels of an organization   • Strong Microsoft Office skills  Physical Requirements And Working Conditions • Typical work from home and/or office environment. Extended periods of time sitting, standing, typing on a computer is required.   • Willing to work some weekends if necessary.  • May be required to lift up to 30 lbs   • This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events. • Carhartt is a tobacco free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

Lead and develop the sustainability team, manage sustainability strategy and initiatives including GHG emissions reduction, oversee budget and vendor relationships, and collaborate cross-functionally to meet corporate sustainability goals. | 8+ years sustainability experience in manufacturing or consulting, expertise in GHG accounting and related software, strong leadership and communication skills, and ability to influence cross-functional teams. | Position: Sr. Manager of Sustainability Reports To: VP, People and Impact Strategy Location: Dearborn, MI Position Classification: Remote Status: Exempt Job Band: Manager Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create. Job Summary The Sr. Manager of Sustainability is responsible for spearheading the development and alignment of the company’s strategic objectives related to sustainability impact and innovation across the organization. This role will foster a collaborative community focused on sustainable practices across the organization, balancing company initiatives and utilizing internal and external resources to be successful. As the highest-level subject matter expert on sustainability, this role collaborates and guides members of cross-functional departments (Product/Brand/Strategy, Finance, Legal, Supply Chain, Facilities, IT, etc.) and directly leads the sustainability team to ensure timely progress with the future-focused roadmap. Associate Responsibilities • Coach, mentor and develop a team of Sustainability professionals, including a Sustainability Analyst and a Sustainability Project Manager • Develop and manage the department budget, as well as reporting on qualitative and quantitative results • Develop and operationalize Carhartt’s sustainability strategy, with annual and long terms goals that include a realistic roadmap that is aligned with Carhartt’s overall goals and objectives • Oversee and monitor the progress of multiple sustainability department and corporate initiatives; communicating results and opportunities for improvement, with the goal of fostering a collaborative community around sustainability • Manage Carhartt’s overall environmental impact workstreams, including Green House Gas emissions (Scope 1, Scope 2, Scope 3), water and waste by outlining the reduction targets and strategic reduction planning needed to meet our corporate goals • Oversight of the identification, implementation and execution of measurement systems and tools to track Carhartt’s progress against key sustainability goals, ratings and frameworks • Provide thought leadership across cross-functional sustainability teams, including the leadership steering committee and department working committee, to ensure alignment on company sustainability priorities • Partner cross-functionally with Global Social Responsibility and Legal teams on the build out and ongoing surveillance of Carhartt’s Regulatory Reporting Framework, as it relates to our environmental impact and mandatory and voluntary reporting requirements • Responsible for the identification, onboarding and management of multiple vendors that provide the expertise and supplemental resources necessary to achieve our sustainability goals • Engage with third-party associations and industry groups to guide research and benchmarking to keep up with the rapidly evolving landscape of this work Required Education • Bachelor’s degree in Corporate Responsibility and Sustainability or related field, or equivalent experience in lieu of degree • Advanced degree preferred (e.g., MBA, Climate Science, Environmental Science, Sustainability) Required Skills & Experience • 8+ years of experience in Sustainability including progressive experience with another global leading manufacturer (preferably within an apparel, consumer-packaged goods (CPG) company, or within consulting) • Experience in Green House Gas Accounting (Scope 1, Scope 2, Scope 3 emissions) and ability to direct a team on data management to make it actionable • Experience with GHG accounting software, for example Carbonfact, Worldly (formally Higg Index), etc preferred • Experience with VPPA’s and/or renewable energy preferred • Analytical and problem-solving abilities • Demonstrated ability to execute programs that achieve sustainability goals. • Ability to persuade and influence cross-functionally, without having direct authority, to drive solutions • Team mentality, passion for sustainability and leading transformative changes in the ways of working; ability to connect the dots. • Outstanding organizational skills with demonstrated ability to prioritize workload and attention to detail • Excellent written and oral communication skills with the proven ability to communicate with all levels within the organization to build cross-functional competence with sustainability • Advanced experience and proficiency using Excel, PowerPoint/Keynote, Word, etc. Physical Requirements And Working Conditions • Travel – 10% • This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events. • Carhartt is a tobacco free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.