CareHarmony

Intake Coordinators conduct preliminary health assessments for newly enrolled patients and resolve their questions to understand their needs. They also identify and coordinate community resources and assist with medication management. | Candidates must have an active Compact/Multi-State license as an LPN or LVN and possess excellent written and verbal communication skills. A minimum of 3 years of direct patient-facing experience is required. | CareHarmony’s Intake Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients. CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is great for anyone who loves meeting and assisting new patients daily. What's in it for you? Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score! Consistent schedule - Full-Time Monday – Friday, no weekends, rotational on-call-once per year on average. Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed! Responsibilities: Accepting transfers from the Patient Enrollment team to conduct preliminary health assessments for newly enrolled patients in our network. Resolve patients' questions and create an open dialogue to understand needs. Identify and coordinate community resources with patients that would benefit their care. Provide patient education and health literacy on the management of chronic conditions. Assist with medication management, including identifying potential medication concerns, adherence, and coordinating refills. Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs. This individual must be able to quickly adapt to a fast-paced work environment. This role requires most of your shift on the phone. Additional Requirements: Active Compact/Multi-State license (LPN) (LVN) Technical aptitude – Microsoft Office Suite Excellent written and verbal communication skills Remote Requirements: Must have active high-speed Wi-Fi Must have a home office or HIPAA-compliant workspace Plusses: Epic Experience Bilingual Additional Single State licensures Physical Requirements This position is sedentary and will require sitting for long periods of time This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations Benefits: Health Benefits (core medical, dental, vision) 401k with company match Paid Holidays Paid Time Off (PTO) Sick Time Off (STO) Pay: $21/hr-$28/hr Opportunities to pick up OT to increase earnings Hours: 8:00am - 4:30pm CST OR 9:00am - 5:30pm CST

The Intake Coordinator will conduct preliminary health assessments for newly enrolled patients and resolve their questions to understand their needs. They will also identify and coordinate community resources and assist with medication management. | Candidates must have an active Compact/Multi-State LPN or LVN license and at least 3 years of direct patient-facing experience. Technical aptitude with Microsoft Office Suite and excellent communication skills are also required. | CareHarmony’s Intake Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients. CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is great for anyone who loves meeting and assisting new patients daily. What's in it for you? Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score! Consistent schedule - Full-Time Monday – Friday, no weekends, rotational on-call-once per year on average. Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed! Responsibilities: Accepting transfers from the Patient Enrollment team to conduct preliminary health assessments for newly enrolled patients in our network. Resolve patients' questions and create an open dialogue to understand needs. Identify and coordinate community resources with patients that would benefit their care. Provide patient education and health literacy on the management of chronic conditions. Assist with medication management, including identifying potential medication concerns, adherence, and coordinating refills. Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs. This individual must be able to quickly adapt to a fast-paced work environment. This role requires most of your shift on the phone. Additional Requirements: Active Compact/Multi-State license (LPN) (LVN) Technical aptitude – Microsoft Office Suite Excellent written and verbal communication skills Remote Requirements: Must have active high-speed Wi-Fi Must have a home office or HIPAA-compliant workspace Plusses: Epic Experience Bilingual Additional Single State licensures Physical Requirements This position is sedentary and will require sitting for long periods of time This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations Benefits: Health Benefits (core medical, dental, vision) 401k with company match Paid Holidays Paid Time Off (PTO) Sick Time Off (STO) Pay: $21/hr-$28/hr Opportunities to pick up OT to increase earnings Hours: 8:00am - 4:30pm CST OR 9:00am - 5:30pm CST

The Enrollment Specialist will make outbound calls to educate and enroll patients in a Medicare-sponsored care coordination program. They will establish rapport with potential patients and tailor messaging based on their unique health concerns and demographics. | Candidates should possess an associate degree or higher and have proven sales experience in a high-volume environment. Strong communication skills and the ability to work within a team dynamic are essential. | CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services. We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients. An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.). What's in it for you? Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score! Consistent schedule - Full-Time Monday – Friday Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed! Control your earning potential - This role is paid hourly plus commissions, meaning that you control your own destiny with your hard work. P.S. - The more enrollments you close, the higher your hourly rate goes on top of more commissions being earned! Position Details/ Responsibilities: You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program. You will be responsible for establishing rapport with potential patients, overcoming objections to participation, and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance. Sales acumen is required Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone. Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner Proven ability be able to work within a team dynamic and be a leader Articulate a warm and professional etiquette when speaking on the phone to patients Possess high-quality data entry skills with the ability to multi-task Natural ability to express empathy with a patient-focused mindset and engagement Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype) Availability during business hours (8 am - 5:30 pm - CST.) Associate degree or higher US-Based Physical Requirements This position is sedentary and will require sitting for long periods of time This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations Health Benefits (core medical, dental, vision) 401k with match Paid Holidays Paid Time Off (PTO) Sick Time Off (STO) Full Time, 100% Remote Advancement Opportunities

The Enrollment Specialist will make outbound calls to educate and enroll patients in a Medicare-sponsored care coordination program. They will establish rapport with potential patients and tailor messaging based on demographics and health concerns. | Candidates should have an associate degree or higher and be comfortable working with various software platforms. Strong communication skills and the ability to work in a high-volume sales environment are essential. | CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services. We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients. An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.). What's in it for you? Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score! Consistent schedule - Full-Time Monday – Friday Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed! Control your earning potential - This role is paid hourly plus commissions, meaning that you control your own destiny with your hard work. P.S. - The more enrollments you close, the higher your hourly rate goes on top of more commissions being earned! Position Details/ Responsibilities: You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program. You will be responsible for establishing rapport with potential patients, overcoming objections to participation, and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance. Sales acumen is required Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone. Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner Proven ability be able to work within a team dynamic and be a leader Articulate a warm and professional etiquette when speaking on the phone to patients Possess high-quality data entry skills with the ability to multi-task Natural ability to express empathy with a patient-focused mindset and engagement Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype) Availability during business hours (8 am - 5:30 pm - CST.) Associate degree or higher US-Based Physical Requirements This position is sedentary and will require sitting for long periods of time This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations Health Benefits (core medical, dental, vision) 401k with match Paid Holidays Paid Time Off (PTO) Sick Time Off (STO) Full Time, 100% Remote Advancement Opportunities