Careerswift

Provide first-line technical support via chat, email, and phone, troubleshoot common issues, document solutions, and escalate complex problems. | At least one year of technical support experience, proficiency with ticketing systems, strong problem-solving and communication skills, and legal authorization to work in the US. | ABOUT THE ROLE You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly. WHAT YOU WILL DO Handle first-line technical support requests Troubleshoot and resolve common technical issues Escalate complex issues with clear documentation Record solutions and update support documentation Meet established response and resolution targets Explain technical issues clearly to non-technical users WHAT WE ARE LOOKING FOR 1+ year of technical support experience Good troubleshooting and problem-solving skills Experience with a ticketing or support system Clear communication and customer-focused approach Comfortable working independently in a remote environment Reliable internet connection and suitable workspace Legally authorized to work in the United States NICE TO HAVE SaaS or software support experience Basic networking knowledge CompTIA A+ or similar certification COMPENSATION $20–$27 per hour, depending on experience and qualifications. Additional benefits and employment details will be discussed during the hiring process. HIRING PROCESS Application review → Initial conversation → Interview → Offer Location: Remote

Develop and maintain frontend and backend web applications, design RESTful APIs, optimize performance, and collaborate with cross-functional teams. | 3+ years as Full Stack Developer with proficiency in JavaScript/TypeScript, React, backend technologies, REST APIs, and relational databases. | About the Role We are looking for a Full Stack Developer to join our engineering team and help build and enhance our health services platform. In this role, you will work across both frontend and backend technologies to develop secure, scalable, and user-friendly applications. You will collaborate with product managers, designers, QA engineers, and other developers to deliver high-quality features and contribute throughout the entire software development lifecycle. Responsibilities Develop and maintain both frontend and backend components of web applications. Build responsive user interfaces using modern frontend technologies. Design, develop, and integrate RESTful APIs and backend services. Collaborate with cross-functional teams to deliver new features and product enhancements. Write clean, maintainable, and well-documented code following best practices. Troubleshoot, debug, and resolve technical issues across the application stack. Optimize application performance, scalability, and security. Participate in code reviews and contribute to improving development standards. Work in an Agile environment and actively contribute to sprint planning and delivery. Requirements 3+ years of commercial experience as a Full Stack Developer or in a similar role. Strong experience with JavaScript/TypeScript and modern frontend frameworks such as React. Experience with backend technologies such as Node.js, Java, or .NET. Experience developing and integrating REST APIs. Good knowledge of HTML5, CSS3, and responsive web development. Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server. Familiarity with Git and collaborative development workflows. Strong analytical and problem-solving skills. Good English communication skills. Nice to Have Experience with GraphQL. Familiarity with Docker and Kubernetes. Experience with cloud platforms such as AWS, Azure, or GCP. Knowledge of CI/CD pipelines. Experience with microservices architecture. Experience working in healthcare, SaaS, or other regulated industries. What We Offer Fully remote work with flexible working hours. Opportunity to work on an innovative health services platform. Modern technology stack and collaborative engineering environment. Professional development and learning opportunities. Competitive compensation based on experience and skills. Location: Remote Seniority Level: Middle