CareDx, Inc.

Lead end-to-end digital product delivery, technical program management, financial operations, and customer success enablement for CareDx digital products. | 7+ years in operations or technical program management with experience in SaaS delivery, client implementations, revenue recognition, and strong cross-functional collaboration. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. The Digital Operations Manager leads end‐to‐end delivery, operational execution, and financial management for CareDx digital products. This role blends operational leadership, technical project management, and financial accountability, ensuring successful implementations, compliant revenue execution, and strong customer adoption. The Digital Operations Manager serves as a Technical Program Manager across implementations and integrations while also owning key operational systems, processes, and cross‐functional coordination. Key Responsibilities Operational & Delivery Leadership • Manage new site implementations across multiple digital products from contract handoff through go‐live and stabilization • Own end‐to‐end execution of digital product delivery, ensuring consistency across varying contract structures • Lead cross‐functional coordination with: • Engineering • Data Science • Field teams • Customer Success and CareDx Pro teams • Drive operational excellence, quality, and scalability across implementations and support Technical Program & Project Management • Act as Technical Project / Program Manager for complex digital initiatives, integrations, and platform enhancements • Develop and maintain project plans, timelines, risks, dependencies, and milestones • Lead client kickoff meetings, technical alignment sessions, and status reviews • Serve as primary escalation point for delivery, integration, or platform‐related risks • Partner closely with Engineering on: • Defect resolution • Enhancements • Release planning and delivery timelines • Ensure solutions align with technical, security, and scalability requirements Financial Operations & Governance • Oversee digital revenue operations, including: • Forecasting • Billing • Revenue recognition • Ensure billing and revenue recognition are executed per contract terms and compliant with GAAP/SOX • Manage Clarizen as the system of record: • Create and maintain projects and milestones • Align billing and rev‐rec to contract‐specific terms • Provide reporting and visibility to Finance and leadership • Partner with Sales to ensure contract and SOW accuracy prior to execution Customer Adoption & Success Enablement • Drive customer adoption and long‐term operational success post‐go‐live • Partner with CareDx engagement roles, including: • Strategic Account Manager (SAM) • Technical Account Manager (TAM) • MSL • Operations • Customer Adoption Specialist (CAS) • Support ongoing value realization through structured touchpoints, adoption reviews, and optimization efforts Systems, Compliance & Process Ownership • Maintain and administer Clarizen, including process improvements and data integrity • Own operational SOC 2 quarterly evidence gathering and coordination • Define, document, and improve operational workflows and delivery standards • Ensure accuracy and consistency across operational documentation People Leadership • Manage and develop a team of direct reports across implementation and operations • Provide coaching, performance management, and career development support • Foster a culture of accountability, collaboration, and continuous improvement Required Qualifications • Education: Bachelor’s degree or equivalent practical experience. • Experience: 7+ years of experience in operations management, technical program management, or PMO leadership. • Demonstrated experience supporting: • SaaS and services‐based delivery models. • Client‐facing implementations and platform integrations. • Revenue recognition and billing processes. • Proven ability to partner effectively with Engineering, Finance, Sales, and Customer Success teams. • Strong organizational, communication, and escalation management skills. • Comfort operating in dynamic, contract‐driven, and highly cross‐functional environments. Additional Details Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our Competitive Total Rewards Package For US Employees Includes • Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy The U.S. EEO posters are available here. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $112,000—$140,000 USD

Design and deliver training programs for Medical Affairs field teams to enhance capabilities and compliance. | Requires scientific background, training experience in medical affairs, strong facilitation and communication skills, and relevant advanced degree preferred. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. CareDx is seeking a motivated and experienced Senior Medical Affairs Training & Development Manager to support the growing needs of the Field Medical Affairs team. This role reports to the Head of Training & Development and partners closely with the VP Medical Affairs & field leadership to design, deliver, and continuously improve training programs that strengthen the scientific, operational, and engagement capabilities of our Medical Science Liaisons (MSLs) and other Medical Affairs team members. The ideal candidate brings a strong scientific foundation, demonstrated experience building and facilitating training for field-based medical teams, and a passion for operational excellence in a fast-paced, collaborative environment. This is a highly cross-functional role requiring strong influence skills, excellent attention to detail, and the ability to translate learning needs into practical, compliant training solutions. People Leadership: This role has no direct reports and leads through influence, project leadership, and cross-functional collaboration. Key Responsibilities New Hire Training & Onboarding • Partner with Medical Affairs leadership to plan, execute, and continuously improve the 12-week onboarding program for new MSLs and other Medical Affairs team members. • Co-facilitate onboarding modules, including scientific content, systems/tools training, field coaching, and certification activities. • Coordinate onboarding logistics (scheduling, materials, facilitator readiness, and post-session follow-up). • Collaborate with cross-functional stakeholders (e.g., Legal, Compliance, Commercial, Clinical) to integrate relevant content and ensure consistent, compliant onboarding experiences. Ongoing & Advanced Training • In collaboration with key stakeholders (e.g., Medical Directors, Medical Information & Content Development, MSL leaders), design and deliver a Medical Affairs training roadmap for each product and therapeutic area. • Develop ongoing education initiatives such as scientific and clinical updates, product and data refreshers, field effectiveness and soft-skills training (e.g., scientific storytelling, KOL engagement, communication skills), and systems/tools optimization. • Curate and maintain scientific training content to ensure alignment with current literature, product evidence, and the therapeutic landscape. • Support training content aligned to the Medical Affairs publication strategy by partnering with Medical Directors/Medical Communications on education that reflects planned scientific dissemination and approved narratives (without owning publication operations). Field Coaching, Performance Support & Needs Assessment • Partner with MSL leaders to monitor performance trends and field insights to identify learning needs and tailor training interventions. • Conduct competency/fluency checks (as appropriate) and provide structured feedback to support skill development and knowledge retention. • Recommend targeted coaching plans or reinforcement activities to address common gaps. Meeting Planning & Facilitation • Contribute to the planning and execution of team meetings (regional, national, NFM, etc.). • Collaborate on meeting agendas, speaker coordination, workshop design, and post-meeting assessments. • Facilitate interactive live and virtual training sessions, ensuring learner engagement and measurable outcomes. Curriculum Management, LMS & Evaluation • Partner with the LMS Administrator to house, maintain, and enhance Medical Affairs curricula in CareDx University (ClearCo/Brainier). • Develop and administer assessments, certifications, and feedback loops to evaluate training effectiveness and knowledge retention. • Leverage field feedback, compliance insights, and leadership input to inform content updates and continuous improvement. • Define, track, and report training metrics/KPIs (e.g., onboarding completion, certification rates, assessment performance, engagement, and utilization). Cross-Functional Collaboration & Project Management • Work cross-functionally with Medical Directors, MSL leaders, Compliance, Commercial Training, and external vendors to ensure consistency, quality, and compliance of training materials. • Manage training project plans, timelines, and deliverables; oversee vendor execution and contracts as needed. • Promote effective adoption and use of training tools and learning resources across the Medical Affairs team. Required Qualifications & Skills • Strong knowledge of the diagnostics, biotech, or pharmaceutical environment and the practical dynamics of Field Medical Affairs/MSL roles. • Demonstrated experience in training development and facilitation (onboarding and ongoing education) for field-based or medical/scientific teams. • Strong facilitation skills, including translating complex scientific data into clear, audience-appropriate learning experiences. • Excellent written, verbal, presentation, interpersonal communication, and stakeholder management skills. • High attention to detail, strong organization, and ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office and virtual collaboration platforms (e.g., MS Teams, CoPilot); experience with LMS tools preferred. Preferred • Experience with adult learning principles, instructional design methodologies, and blended learning approaches. • Experience partnering with Compliance/Legal in a regulated environment (content review, documentation, training records). • Experience working with vendors (e-learning, medical communications, content development, meeting logistics). Education & Experience • Advanced degree (PharmD, PhD, MD, NP, PA, or relevant scientific degree) preferred; Bachelor’s or Master’s degree in a life science or related field required. • Experience in solid organ transplantation and/or immunology preferred. • Typically 5+ years of related scientific/clinical/industry experience, including 2+ years in Medical Affairs, MSL, medical education, or training roles. • Prior training and development experience highly preferred. Travel & Work Arrangement • Ability to travel up to 25–30% for team meetings, onboarding support, and field engagement. • Remote (US-only). Additional Details Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our Competitive Total Rewards Package For US Employees Includes • Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $165,000—$190,000 USD

Analyze sales pipelines and develop dashboards to support revenue growth. | Bachelor's degree and 3+ years experience in healthcare, technology, or process improvement with proficiency in BI tools. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. The primary responsibilities of the Senior Business Intelligence Analyst include supporting revenue growth by analyzing sales pipeline results, conversion trends, and territory performance to identify opportunities. This role partners closely with Sales and Commercial Operations to deliver actionable KPIs and insights, producing accurate and timely standardized and ad-hoc reporting related to order conversion and volume, territory strength, opportunities, and understanding around ordering centers and providers. This role requires detail-oriented work, knowledge of root cause analysis, in-depth use of reporting software, and the ability to interpret reporting results to multiple audiences. Candidates must thrive in a fast-paced environment with the ability to operate independently and take initiative. This is a full-time position, Monday through Friday. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home. Responsibilities: Perform root cause analysis to identify trends related to order volume, test conversion rates, account health and reimbursement opportunity. Develop a data-driven plan to partner with management in executing improvement and growth strategies. Produce monthly KPIs and required month end reporting and identify causes for changes. Proactively identify new order and growth opportunities and identify bottlenecks. Accurately produce and analyze ad-hoc data requests to stakeholders and management within the commercial team. Assist management and team with tracking action plans to ensure timely completion of projects and issue resolution. Creatively utilize dashboards via established platforms (Tableau/SQL/PowerBI) and advanced excel to visually represent data and statistically determine order and reimbursement expectations and effectively communicate improvement suggestions to stakeholders. Develop dashboards and standardized reporting utilizing data tools (Tableau/SQL/PowerBI) which could include, but not limited to: Score cards, staff performance, A/R research, ad-hoc worklist dashboards, and system maintenance. Map current workflows and design future state ensuring to develop clear and concise documentation and user training guides. Perform quality audits and assist stakeholders with user acceptance testing (UAT). Identify gaps and areas of improvement in analytics capabilities and work to implement enhancements that improve company performance. Qualifications: Education: Bachelor’s degree in quantitative field required. Experience: 3+ years of experience in Healthcare, technology, or process improvement required. Advanced knowledge of Microsoft Excel and experience with data tools (SQL, Tableau, Power BI, Looker) Ability to prioritize and manage multiple concurrent tasks. A collaborative and proactive problem-solver with exceptional communication and interpersonal skills with excellent time management. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package for US Employees includes: Competitive base salary and incentive compensation Health and welfare benefits, including a gym reimbursement program 401(k) savings plan match Employee Stock Purchase Plan Pre-tax commuter benefits And more! Please refer to our page to view detailed benefits at https://caredx.com/company/careers In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. ***We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy #LI-Remote This is the anticipated base salary range for candidates who will work in Brisbane, California. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. San Francisco Bay Area Roles $94,000—$117,500 USD This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $84,000—$105,000 USD

Lead and manage a regional sales team to drive growth and build strong client relationships in the healthcare transplant sector. | 10+ years sales or strategic account management in healthcare, 5+ years sales management, experience with complex sales cycles, strong communication, and willingness to travel extensively. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.  The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs) and Digital Solutions Specialists (DSS) as well as Patient Care Managers (PCM) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the VP, Head of Sales. Essential Duties & Responsibilities: Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service. Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance. Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary. Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications: • Bachelor’s degree required, advance degree (e.g., MBA) preferred • Minimum of 10 years sales or strategic account management experience in the healthcare industry • Minimum 5 years sales management experience in the healthcare industry • Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments • Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals • Track record of developing effective commercial strategies that maximize business outcomes • Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers • Strong written and oral communication & organizational skills • Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel • Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools Key Characteristics: • Results Driven • Strategic Thinking • Strategic Account Management mindset • Full accountability of geography's results • Patient Focus & Customer-centricity • Sense of Urgency • Strong Communication Skills • Prudent Risk Taking • Self-Awareness & Adaptability Remote: US only roles The anticipated base salary range plus incentive variable compensation in the United States is $280,000 to $295,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes: • Competitive base salary and incentive compensation • Health and welfare benefits including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers/ In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Lead onboarding and continuous learning initiatives for commercial sales teams in post-transplant diagnostics, collaborating cross-functionally to ensure training effectiveness and alignment with business goals. | 7+ years in commercial sales or sales leadership in diagnostics or life sciences, 4+ years in training and development in clinical/diagnostics settings, strong transplant medicine knowledge, and expertise in instructional design. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. We are seeking a collaborative and experienced Director of Commercial Training & Development to lead onboarding and continuous learning initiatives for our commercial teams in the post-transplant diagnostics space. This role is ideal for a professional with a strong foundation in sales or sales leadership, combined with expertise in training delivery and instructional design within the healthcare or diagnostics industry. The Director will play a pivotal role in ensuring our Transplant Account Managers, Community Account Managers, & Solutions Account Managers are equipped with the knowledge, skills, and confidence to effectively communicate the clinical value of our post-transplant testing solutions and our transplant digital solutions. Success in this role requires close collaboration across multiple teams to ensure alignment, consistency, and impact. The role will require approximately the flexibility to travel up to 25% of the time. Key Responsibilities: Onboarding & New Hire Training • Design, deliver, and maintain comprehensive onboarding programs specifically for Transplant Account Managers, Community Account Managers, and Solutions Account Managers. • Ensure new hires are trained in company culture, product portfolio, clinical data, selling skills, and compliance standards. • Collaborate with HR, Sales Leadership, and Medical Affairs to ensure onboarding reflects business priorities and clinical relevance. • Monitor onboarding effectiveness and continuously refine content and delivery methods. Continuous Learning & Sales Force Development • Develop and execute ongoing training programs to enhance product knowledge, selling capabilities, and clinical acumen. • Partner with Sales, Marketing, and Field Leadership to identify learning needs and deliver targeted training interventions. • Facilitate workshops, virtual training sessions, and field coaching to reinforce learning and drive performance. Team Collaboration • Work closely with the Senior Director of Commercial Training & Development to align training initiatives with strategic priorities. • Collaborate with cross-functional teams including: • Sales Leadership to identify performance gaps and training needs. • Marketing to ensure messaging consistency and integration of promotional materials. • Medical Affairs & Clinical Education to ensure scientific accuracy and clinical relevance. • Compliance to ensure training content is aligned with guidelines and reinforces appropriate behaviors. • HR & Talent Development to align with broader organizational learning strategies. • Serve as a liaison between field teams and internal stakeholders to ensure training programs are practical, relevant, and impactful. Content Development & Delivery • Conduct Training needs analysis to ensure training needs align with performance gaps. • Create engaging, scientifically accurate training content using adult learning principles and modern instructional design. • Leverage digital platforms (LMS, virtual training tools) to scale learning across geographies and roles. • Maintain and update training materials to reflect new product launches, clinical data, and market dynamics. Performance Measurement & Optimization • Track training effectiveness through KPIs, feedback, and performance metrics. • Conduct occasional field rides with Account Managers and Solution Account Managers to gauge behavior change and analyze performance gaps. • Continuously improve training programs based on learner feedback, business outcomes, and field insights. Qualifications: • Bachelor’s degree required; advanced degree (MBA, MEd, or life sciences) preferred. • 7+ years of experience in commercial roles, including sales or sales leadership in diagnostics, medical devices, or life sciences. • 4+ years of experience in training & development, preferably in a clinical or diagnostics setting. • Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics. • Expertise in instructional design, adult learning theory, and sales enablement best practices. • Excellent communication, facilitation, and stakeholder engagement skills. • Experience with LMS platforms, virtual training tools, and performance analytics. Preferred Attributes: • Experience in post-transplant diagnostics or related therapeutic areas (e.g., nephrology, rare disease, immunology, cardiology, pulmonology, hematology). • Ability to translate complex clinical data into actionable commercial training. • Collaborative, proactive, and passionate about improving patient care through education. • Comfortable working in a fast-paced, matrixed, and mission-driven environment. Remote: US only roles The anticipated base salary range in the United States is $175,000 - $190,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. California Roles: San Francisco Bay Area The anticipated base salary range for candidates who will work in Brisbane, CA is $200,000 - $225,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes: • Competitive base salary and incentive compensation • Health and welfare benefits including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Lead and manage a regional sales team to drive growth, build client relationships, execute strategic account plans, and achieve sales targets in the healthcare transplant sector. | Requires 10+ years of healthcare sales or strategic account management experience, 5+ years sales management, experience selling to hospitals and health systems, strong communication skills, and willingness to travel extensively. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.  The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs) and Digital Solutions Specialists (DSS) as well as Patient Care Managers (PCM) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the VP, Head of Sales. Essential Duties & Responsibilities: Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service. Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance. Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary. Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications: • Bachelor’s degree required, advance degree (e.g., MBA) preferred • Minimum of 10 years sales or strategic account management experience in the healthcare industry • Minimum 5 years sales management experience in the healthcare industry • Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments • Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals • Track record of developing effective commercial strategies that maximize business outcomes • Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers • Strong written and oral communication & organizational skills • Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel • Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools Key Characteristics: • Results Driven • Strategic Thinking • Strategic Account Management mindset • Full accountability of geography's results • Patient Focus & Customer-centricity • Sense of Urgency • Strong Communication Skills • Prudent Risk Taking • Self-Awareness & Adaptability Remote: US only roles The anticipated base salary range plus incentive variable compensation in the United States is $280,000 to $295,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes: • Competitive base salary and incentive compensation • Health and welfare benefits including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers/ In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.