CareDx, Inc.

Supporting transplant centers and patients through healthcare solutions, workflow optimization, and compliance management. | Requires RN degree, transplant experience, and proficiency in healthcare reporting tools; your experience aligns with the technical and healthcare data aspects but lacks explicit RN and transplant-specific credentials. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx. You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. Responsibilities • Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests. • Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process • Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful • Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement • Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders • Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers. • Coordinate timely processing for samples and customer inquiries • Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc. • Field travel within assigned geography to key accounts for business reviews and product updates • Other duties as assigned Qualifications • RN degree is required • 5 plus years Transplant experience preferred • Certified Clinical Transplant Coordinator (CCTC) preferred • 25 - 30% Field Travel within assigned geography • Ability to thrive both independently and in a team environment • Proficiency in reporting and data analytic tools like Excel, Salesforce.com • Strong verbal and written communication skills • Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships • Proven experience in managing customer expectations and product development updates Additional Details Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our Competitive Total Rewards Package For US Employees Includes • Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers/ In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy. This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $84,000—$105,000 USD

Manage and support client systems, create reports, perform system analysis, and ensure project deliverables. | Requires 5+ years in system engineering or programming, extensive SQL and reporting experience, troubleshooting skills, and relevant educational background. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. Our Sr System Engineer’s primary responsibility is to perform technical tasks for CareDx’s clients using OTTR directly related to the implementation and support of the OTTR system. They will work closely with the project managers to ensure that scope, cost, timelines and contractual deliverables are accomplished. They will also be responsible for developing and updating supporting documentation including functional design specifications, process and procedure guidelines, and operational timelines. Responsibilities: • Manage day-to-day operational aspects of assigned tasks to comply with the scope, risks, timeline, and costs throughout project lifecycle. • Create and update necessary system and task documents to maintain documented history of customer needs, and ensure task documents are complete, current, and stored appropriately. • Perform tasks to assure timely project completion, reporting on variances in estimates for timelines and level of effort. • Create custom configuration in client systems in accordance with functional requirements. • Create custom crystal reports using SQL. • Perform analysis of system hardware, database, and configuration to ensure product integrity and performance. • Test application and system configuration to report and correct issues observed. • Verify requirements and specifications for reports and system configuration. • Accurately forecast task deliverables, level of effort, and timelines. • Identify additional selling opportunities and work with the territory sales team to convert leads into new deals or add-on engagements. • Mentor junior and mid-level engineers • Possibility for some Travel. Qualifications: • Bachelor’s degree in MIS, related field or equivalent experience • 5+ years of experience in system engineering or programming, implementing, configuring, and automating • 5+ years of experience writing complex custom SQL queries • 5+ years of experience using reporting tools such as crystal reports • 5+ years of experience in troubleshooting software interfaces • Microsoft Word, Excel, and PowerPoint expertise. Preferred Qualifications: • 2+ years of experience in engineering biomedical systems • 2+ years of experience creating and maintaining websites using IIS • Knowledge of other coding languages such as Python, C++, Javascript • Experience performing data conversions • Knowledge and navigation of Microsoft Azure hosted solutions #LI-Remote Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package for US Employees includes: • Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • **We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $94,000—$120,000 USD

Perform technical tasks related to system implementation, support, and configuration, including creating reports and troubleshooting interfaces. | Requires 5+ years in system engineering or programming, expertise in SQL and reporting tools, troubleshooting skills, and a relevant degree or experience. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. Our Sr System Engineer’s primary responsibility is to perform technical tasks for CareDx’s clients using OTTR directly related to the implementation and support of the OTTR system. They will work closely with the project managers to ensure that scope, cost, timelines and contractual deliverables are accomplished. They will also be responsible for developing and updating supporting documentation including functional design specifications, process and procedure guidelines, and operational timelines. Responsibilities • Manage day-to-day operational aspects of assigned tasks to comply with the scope, risks, timeline, and costs throughout project lifecycle. • Create and update necessary system and task documents to maintain documented history of customer needs, and ensure task documents are complete, current, and stored appropriately. • Perform tasks to assure timely project completion, reporting on variances in estimates for timelines and level of effort. • Create custom configuration in client systems in accordance with functional requirements. • Create custom crystal reports using SQL. • Perform analysis of system hardware, database, and configuration to ensure product integrity and performance. • Test application and system configuration to report and correct issues observed. • Verify requirements and specifications for reports and system configuration. • Accurately forecast task deliverables, level of effort, and timelines. • Identify additional selling opportunities and work with the territory sales team to convert leads into new deals or add-on engagements. • Mentor junior and mid-level engineers • Possibility for some Travel. Qualifications • Bachelor’s degree in MIS, related field or equivalent experience • 5+ years of experience in system engineering or programming, implementing, configuring, and automating • 5+ years of experience writing complex custom SQL queries • 5+ years of experience using reporting tools such as crystal reports • 5+ years of experience in troubleshooting software interfaces • Microsoft Word, Excel, and PowerPoint expertise. Preferred Qualifications • 2+ years of experience in engineering biomedical systems • 2+ years of experience creating and maintaining websites using IIS • Knowledge of other coding languages such as Python, C++, Javascript • Experience performing data conversions • Knowledge and navigation of Microsoft Azure hosted solutions Additional Details Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our Competitive Total Rewards Package For US Employees Includes • Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.*** Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $94,000—$120,000 USD

Lead and manage a regional sales team to drive growth and build strong client relationships in the healthcare transplant sector. | 10+ years sales or strategic account management in healthcare, 5+ years sales management, experience with complex sales cycles, strong communication, and willingness to travel extensively. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.  The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs) and Digital Solutions Specialists (DSS) as well as Patient Care Managers (PCM) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the VP, Head of Sales. Essential Duties & Responsibilities: Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service. Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance. Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary. Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications: • Bachelor’s degree required, advance degree (e.g., MBA) preferred • Minimum of 10 years sales or strategic account management experience in the healthcare industry • Minimum 5 years sales management experience in the healthcare industry • Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments • Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals • Track record of developing effective commercial strategies that maximize business outcomes • Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers • Strong written and oral communication & organizational skills • Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel • Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools Key Characteristics: • Results Driven • Strategic Thinking • Strategic Account Management mindset • Full accountability of geography's results • Patient Focus & Customer-centricity • Sense of Urgency • Strong Communication Skills • Prudent Risk Taking • Self-Awareness & Adaptability Remote: US only roles The anticipated base salary range plus incentive variable compensation in the United States is $280,000 to $295,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes: • Competitive base salary and incentive compensation • Health and welfare benefits including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers/ In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Lead onboarding and continuous learning initiatives for commercial sales teams in post-transplant diagnostics, collaborating cross-functionally to ensure training effectiveness and alignment with business goals. | 7+ years in commercial sales or sales leadership in diagnostics or life sciences, 4+ years in training and development in clinical/diagnostics settings, strong transplant medicine knowledge, and expertise in instructional design. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. We are seeking a collaborative and experienced Director of Commercial Training & Development to lead onboarding and continuous learning initiatives for our commercial teams in the post-transplant diagnostics space. This role is ideal for a professional with a strong foundation in sales or sales leadership, combined with expertise in training delivery and instructional design within the healthcare or diagnostics industry. The Director will play a pivotal role in ensuring our Transplant Account Managers, Community Account Managers, & Solutions Account Managers are equipped with the knowledge, skills, and confidence to effectively communicate the clinical value of our post-transplant testing solutions and our transplant digital solutions. Success in this role requires close collaboration across multiple teams to ensure alignment, consistency, and impact. The role will require approximately the flexibility to travel up to 25% of the time. Key Responsibilities: Onboarding & New Hire Training • Design, deliver, and maintain comprehensive onboarding programs specifically for Transplant Account Managers, Community Account Managers, and Solutions Account Managers. • Ensure new hires are trained in company culture, product portfolio, clinical data, selling skills, and compliance standards. • Collaborate with HR, Sales Leadership, and Medical Affairs to ensure onboarding reflects business priorities and clinical relevance. • Monitor onboarding effectiveness and continuously refine content and delivery methods. Continuous Learning & Sales Force Development • Develop and execute ongoing training programs to enhance product knowledge, selling capabilities, and clinical acumen. • Partner with Sales, Marketing, and Field Leadership to identify learning needs and deliver targeted training interventions. • Facilitate workshops, virtual training sessions, and field coaching to reinforce learning and drive performance. Team Collaboration • Work closely with the Senior Director of Commercial Training & Development to align training initiatives with strategic priorities. • Collaborate with cross-functional teams including: • Sales Leadership to identify performance gaps and training needs. • Marketing to ensure messaging consistency and integration of promotional materials. • Medical Affairs & Clinical Education to ensure scientific accuracy and clinical relevance. • Compliance to ensure training content is aligned with guidelines and reinforces appropriate behaviors. • HR & Talent Development to align with broader organizational learning strategies. • Serve as a liaison between field teams and internal stakeholders to ensure training programs are practical, relevant, and impactful. Content Development & Delivery • Conduct Training needs analysis to ensure training needs align with performance gaps. • Create engaging, scientifically accurate training content using adult learning principles and modern instructional design. • Leverage digital platforms (LMS, virtual training tools) to scale learning across geographies and roles. • Maintain and update training materials to reflect new product launches, clinical data, and market dynamics. Performance Measurement & Optimization • Track training effectiveness through KPIs, feedback, and performance metrics. • Conduct occasional field rides with Account Managers and Solution Account Managers to gauge behavior change and analyze performance gaps. • Continuously improve training programs based on learner feedback, business outcomes, and field insights. Qualifications: • Bachelor’s degree required; advanced degree (MBA, MEd, or life sciences) preferred. • 7+ years of experience in commercial roles, including sales or sales leadership in diagnostics, medical devices, or life sciences. • 4+ years of experience in training & development, preferably in a clinical or diagnostics setting. • Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics. • Expertise in instructional design, adult learning theory, and sales enablement best practices. • Excellent communication, facilitation, and stakeholder engagement skills. • Experience with LMS platforms, virtual training tools, and performance analytics. Preferred Attributes: • Experience in post-transplant diagnostics or related therapeutic areas (e.g., nephrology, rare disease, immunology, cardiology, pulmonology, hematology). • Ability to translate complex clinical data into actionable commercial training. • Collaborative, proactive, and passionate about improving patient care through education. • Comfortable working in a fast-paced, matrixed, and mission-driven environment. Remote: US only roles The anticipated base salary range in the United States is $175,000 - $190,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. California Roles: San Francisco Bay Area The anticipated base salary range for candidates who will work in Brisbane, CA is $200,000 - $225,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes: • Competitive base salary and incentive compensation • Health and welfare benefits including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Lead and manage a regional sales team to drive growth, build client relationships, execute strategic account plans, and achieve sales targets in the healthcare transplant sector. | Requires 10+ years of healthcare sales or strategic account management experience, 5+ years sales management, experience selling to hospitals and health systems, strong communication skills, and willingness to travel extensively. | CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.  The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs) and Digital Solutions Specialists (DSS) as well as Patient Care Managers (PCM) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the VP, Head of Sales. Essential Duties & Responsibilities: Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service. Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance. Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary. Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications: • Bachelor’s degree required, advance degree (e.g., MBA) preferred • Minimum of 10 years sales or strategic account management experience in the healthcare industry • Minimum 5 years sales management experience in the healthcare industry • Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments • Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals • Track record of developing effective commercial strategies that maximize business outcomes • Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers • Strong written and oral communication & organizational skills • Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel • Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools Key Characteristics: • Results Driven • Strategic Thinking • Strategic Account Management mindset • Full accountability of geography's results • Patient Focus & Customer-centricity • Sense of Urgency • Strong Communication Skills • Prudent Risk Taking • Self-Awareness & Adaptability Remote: US only roles The anticipated base salary range plus incentive variable compensation in the United States is $280,000 to $295,000. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes: • Competitive base salary and incentive compensation • Health and welfare benefits including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • And more! • Please refer to our page to view detailed benefits at https://caredx.com/company/careers/ In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. • We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.