CareAcademy

Manage large customer accounts and franchise partnerships to drive product adoption, customer retention, and revenue growth through strategic planning and cross-functional collaboration. | Requires 4+ years in customer success or account management, experience with franchise or multi-location businesses preferred, strong communication, analytical skills, and ability to engage C-suite stakeholders. | About CareAcademy CareAcademy is transforming the way healthcare professionals access training and development. We're committed to empowering caregivers with the knowledge and skills they need to provide exceptional care while building meaningful career pathways. Position Overview We are seeking a dynamic Customer Success Manager to join our growing team and drive success for our largest customers and franchise partnerships. In this strategic role, you'll be the primary advocate for our most important client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for large accounts and franchise partners Develop and maintain strong, trust-based relationships with key stakeholders including C-suite executives, HR leaders, and operational managers Conduct regular business reviews and strategic planning sessions with customers Proactively identify opportunities for account expansion and growth Strategic Success Planning Create and execute comprehensive success plans tailored to each customer's unique business objectives Monitor customer health metrics and usage patterns to identify at-risk accounts Collaborate with customers to establish success metrics and KPIs Drive product adoption and feature utilization to maximize customer ROI Cross-Functional Collaboration Partner with Sales team on account expansion and renewal opportunities Work closely with Product team to communicate customer feedback and feature requests Coordinate with Support team to ensure timely resolution of customer issues Collaborate with Marketing on case studies, testimonials, and reference opportunities Franchise Relationship Excellence Understand the unique needs and challenges of franchise business models Develop scalable processes and resources for franchise partner success Support franchise partners in rolling out training programs across their locations Create best practice guides and success frameworks for franchise operations Required Qualifications Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience 4+ years of experience in Customer Success, Account Management, or related client-facing role Proven track record managing accounts with contract values of $10K+ annually Experience working with franchise businesses or multi-location organizations preferred Strong analytical skills with experience using CRM and customer success platforms Excellent communication and presentation skills, both written and verbal Ability to translate technical concepts into business value for diverse audiences Preferred Qualifications Experience in healthcare, training, or SaaS industries Familiarity with learning management systems (LMS) or educational technology platforms Project management certification or demonstrated project management experience Previous experience with customer onboarding and implementation processes Track record of achieving customer retention rates of 95%+ and driving net revenue retention What We Offer: Competitive salary that rewards your experience and dedication. This role is eligible for base salary plus commission. Full benefits package including healthcare, 401k, unlimited PTO, and more! Flexible remote-first setup where your work-life balance thrives. Opportunities for professional growth and leadership in our dynamic, fast-paced company. Join a collaborative, mission-driven team focused on revolutionizing caregiving for everyone! Our Commitment: At CareAcademy, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, or veteran status. As we continue to grow, we remain committed to fostering a workplace that promotes equality, diversity, and inclusion in every facet of our operations. Our goal is to create a workplace where differences are celebrated and leveraged to drive innovation and business success. CareAcademy is proud to be an equal opportunity employer and encourages individuals from underrepresented groups to apply.

Drive new customer acquisition and revenue growth by managing the full sales cycle for enterprise healthcare e-learning SaaS solutions. | 5+ years B2B sales experience with enterprise customers, proficiency in Salesforce CRM, SaaS experience required, healthcare software experience preferred, and willingness to travel up to 20%. | Who We Are: At CareAcademy, we are dedicated to revolutionizing caregiver training for the modern world. Our mission at CareAcademy is to empower caregivers with the knowledge and skills to provide compassionate and high-quality care. We strive to make learning accessible through innovative online training that meets the evolving needs of caregivers and improves outcomes for clients and families alike. Job Summary: The Enterprise Account Executive will provide Healthcare E-Learning SaaS solutions for new customers, directly contributing to top-line revenue growth, customer acquisition levels, and profitability Essential Job Functions: Achieve sales objectives through sales to new customers in our enterprise market. Identify sales opportunities through direct prospecting, lead follow-up, networking, and partner relationships. Manage sales process through qualification, needs analysis, product demonstration, negotiation, and close. Collaborate with the pre-sales team when technical or product support is required. Gain a high-level knowledge of CareAcademy products and services. Develop and maintain an understanding of the territory, marketplace, competitive offerings, and other relevant business issues. Use effective time and territory management to maximize results. Document sales activities in salesforce.com, prepare accurate reports and forecast and manage pipeline to drive sales revenue while communicating activities to sales management Serve as an active team player both on the sales team and throughout CareAcademy to help meet company objectives. Provide feedback from field experience to internal cross-functional teams about product, selling, and competitive matters. Perform other related duties as assigned. Required Skills/Abilities: Professional organizational and time management skills. Proficient CRM skills, preferably with Salesforce. History of achieving quarterly sales and activity goals with a documented record of achievement. Must be willing to travel up to 20% of the time, within the continental United States. Education and Experience: Bachelor’s degree, or equivalent experience required. 5+ years of successful B2B sales experience. SaaS Experience is required. Experience working with enterprise-level customers is required. Experience with Healthcare Software is highly desirable. Proven success prospecting, hunting, and closing new logos using solution-based selling with a consultative approach. What We Offer: Competitive salary that rewards your experience and dedication. This role is eligible for base salary plus commission. Full benefits package including healthcare, 401k, unlimited PTO, and more! Flexible remote-first setup where your work-life balance thrives. Opportunities for professional growth and leadership in our dynamic, fast-paced company. Join a collaborative, mission-driven team focused on revolutionizing caregiving for everyone! Our Commitment: At CareAcademy, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, or veteran status. As we continue to grow, we remain committed to fostering a workplace that promotes equality, diversity, and inclusion in every facet of our operations. Our goal is to create a workplace where differences are celebrated and leveraged to drive innovation and business success. CareAcademy is proud to be an equal opportunity employer and encourages individuals from underrepresented groups to apply.

Manage and drive the full sales cycle independently within a defined territory to meet quarterly and annual sales targets, including prospecting, pipeline development, and collaboration with internal teams. | 3-5 years of SaaS full-cycle sales experience, proficiency with Salesforce and general office software, strong communication and negotiation skills, and ability to work in a remote-first environment. | Who We Are: At CareAcademy, we are dedicated to revolutionizing caregiver training for the modern world. Our mission at CareAcademy is to empower caregivers with the knowledge and skills to provide compassionate and high-quality care. We strive to make learning accessible through innovative online training that meets the evolving needs of caregivers and improves outcomes for clients and families alike. Mission of Role: The SMB Account Executive is responsible for prospecting, developing, and managing sales cycles into Post-Acute (Home Care, Home Health, Hospice, and Senior Living) environments within their defined territory. This is a quota-carrying position responsible for driving net new annualized revenue from small to mid-sized business prospects. Duties & Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Manage a sales territory independently to achieve assigned quarterly and annual sales targets while working collaboratively as a team. Drive the entire sales cycle, including sourcing deals primarily through outbound using marketing-enabled cadences and cold calling. The expectation is that AEs will source up to 50% of the pipeline to effectively sell learning software to healthcare management and C-level executives, articulating and evangelizing the vision and positioning of CareAcademy and its solutions. Provide accurate, timely CRM (Salesforce) data and pipeline forecasts monthly. Develop and maintain a high level of domain and competitive knowledge of industries, territory regulations, and product updates to leverage in the sales cycle. Travel within the assigned territory and/or for industry and company-wide events -- up to 25% annual average. Cross-collaborate with management and internal teams for healthy feedback loops on industry trends, product strengths and gaps, and marketing lead quality. Participate in selling to new verticals and GTM strategies as identified by the Company. Education, Experience, Hard Skills, & Competencies: 3-5 years of SaaS full-cycle sales experience required. Post-acute software/content sales is strongly preferred, or education software experience is preferred. A high school diploma or GED is required. General computer proficiency, including working knowledge of Google Suite, Office Applications, and Salesforce, is required. Demonstrate our Core Values internally and externally - Adaptive, Passionate, Diverse, Authentic Lead with curiosity in customer interactions and be willing to solve problems. Speaks, writes, and presents clearly and concisely. Strong discovery, qualification, objection handling, and negotiation skills. Ability to navigate larger organizations and complex sales cycles with attention to detail. Possesses a strong willingness to self-start and get the job done. Has a track record of working hard and being hungry to obtain results. Positive experiences working with a distributed team of remote colleagues. What We Offer: Competitive salary that rewards your experience and dedication. This role is eligible for base salary plus commission. Full benefits package including healthcare, 401k, unlimited PTO, and more! Flexible remote-first setup where your work-life balance thrives. Opportunities for professional growth and leadership in our dynamic, fast-paced company. Join a collaborative, mission-driven team focused on revolutionizing caregiving for everyone! Our Commitment: At CareAcademy, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, or veteran status. As we continue to grow, we remain committed to fostering a workplace that promotes equality, diversity, and inclusion in every facet of our operations. Our goal is to create a workplace where differences are celebrated and leveraged to drive innovation and business success. CareAcademy is proud to be an equal opportunity employer and encourages individuals from underrepresented groups to apply.