Care Access

Lead and develop IT operations and infrastructure, manage vendor relationships, and oversee AI initiatives in a healthcare environment. | 15+ years in IT, 7-8+ years managing technical teams, experience with Microsoft 365, cloud platforms, and AI technologies, preferably in healthcare or regulated industries. | About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes a Difference The Director of Information Technology leads IT operations and infrastructure in a fast-paced healthcare environment. This hands-on leadership role is responsible for managing a team of 8-10 FTEs and overseeing outsourced support resources while also serving as a technical resource for complex initiatives. The Director brings deep expertise in Microsoft 365 environments, identity management, and cloud platforms, along with a track record of driving operational excellence and leveraging emerging technologies, including AI. This role owns IT budgeting, procurement, and vendor relationships while ensuring service delivery excellence across the organization. This position blends strategic program leadership (60%) with hands-on technical execution (40%). The Director will develop roadmaps, allocate resources, and ensure alignment with business priorities while remaining actively engaged in technical problem-solving and infrastructure decisions. How You'll Make An Impact Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management. Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction. Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization. Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency. Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives. Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges. Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management. Partner with stakeholders across the organization to align IT services with business needs and priorities. Develop and maintain IT policies, procedures, and documentation. Evaluate and implement new technologies to improve efficiency and support organizational growth Maintain a current IT roadmap aligned to business priorities and technology trends. Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements. Champion IT best practices and provide training and guidance to end users. The Expertise Required Proven leadership of IT operations at enterprise scale. Ability to set strategy, drive execution, and deliver measurable outcomes. Strong experience administering and optimizing Microsoft 365 environments. Experience managing mixed Windows and Mac endpoint environments. Working knowledge of identity and access management platforms, specifically Okta and Microsoft Entra. Familiarity with Azure or AWS cloud platforms, with the ability to oversee cloud infrastructure and make strategic decisions. Demonstrated experience with AI technologies, whether through organizational rollouts, internal support enablement, or automation initiatives. Experience in healthcare or a related regulated industry. Proven ability to manage IT budgets and negotiate with vendors. Experience managing outsourced support resources and third-party service providers. Strong communication skills with the ability to partner effectively across all levels of an organization. Certifications/Licenses, Education, and Experience 15+ years of experience in information technology or related fields. 7-8+ years of management experience leading technical teams, including people leadership and program ownership. Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. AWS or Azure certifications preferred but not required. Preferred Qualifications: Call center or contact center technology experience. Experience supporting distributed or fully remote workforces. How We Work Together Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. Benefits & Perks (US Full Time Employees) Paid Time Off (PTO) and Company Paid Holidays 100% Employer paid medical, dental, and vision insurance plan options Health Savings Account and Flexible Spending Accounts Bi-weekly HSA employer contribution Company paid Short-Term Disability and Long-Term Disability 401(k) Retirement Plan, with Company Match Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

Design, develop, and maintain scalable data pipelines and infrastructure to support clinical, operational, and business needs. | Extensive experience with Databricks, SQL, Python, Azure, and cloud data pipelines, along with strong collaboration skills. | About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. How This Role Makes a Difference We are seeking an experienced and detail-oriented professional to join our team as a Senior Data Engineer. In this pivotal role, you will be responsible for designing, developing, and maintaining robust data pipelines that ensure the reliable ingestion, transformation, and delivery of complex data (demographics, medical, financial, marketing, etc.) across systems. The ideal candidate will bring deep expertise in Databricks, SQL, and modern data engineering practices, along with strong collaboration skills to help drive excellence across our data infrastructure. How You'll Make An Impact Data Engineering Strategy and Architecture: Design and implement scalable, reliable, and efficient data pipelines to support clinical, operational, and business needs. Develop and maintain architecture standards, reusable frameworks, and best practices across data engineering workflows. Build automated systems for data ingestion, transformation, and orchestration leveraging cloud-native and open-source tools. Data Infrastructure and Performance Optimization: Optimize data storage and processing in data lakes and cloud data warehouses (Azure, Databricks). Develop and monitor batch and streaming data processes to ensure data accuracy, consistency, and timeliness. Maintain documentation and lineage tracking across datasets and pipelines to support transparency and governance. Collaboration and Stakeholder Engagement: Work cross-functionally with analysts, data scientists, software engineers, and business stakeholders to understand data requirements and deliver fit-for-purpose data solutions. Review and refine work completed by other team members, ensuring quality and performance standards are met. Provide technical mentorship to junior team members and collaborate with contractors and third-party vendors to extend engineering capacity Technology and Tools: Use Databricks, DBT, Azure Data Factory, and SQL to architect and deploy robust data engineering solutions. Integrate APIs, structured/unstructured data sources, and third-party systems into centralized data platforms. Evaluate and implement new technologies to enhance the scalability, observability, and automation of data operations. Other Responsibilities: Continuous Improvement: Proactively suggest improvements to infrastructure, processes, and automation to improve system efficiency, reduce costs, and enhance performance. The Expertise Required Strong expertise in Databricks, SQL, dbt, Python, and cloud data ecosystems such as Azure. Experience working with structured and semi-structured data from diverse domains. Familiarity with CI/CD pipelines, orchestration tools (e.g., Airflow, Azure Data Factory), and modern software engineering practices. Strong analytical and problem-solving skills, with the ability to address complex data challenges and drive toward scalable solutions. Certifications/Licenses, Education, and Experience: Bachelor’s or master’s degree in computer science, Information Systems, Engineering, or a related field. 5+ years of experience in data engineering with a proven track record of building cloud-based, production-grade data pipelines. How We Work Together Location: This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment. Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. The expected salary range for this role is $120,000-$160,000 USD per year for full time team members. Benefits & Perks (US Full Time Employees) Paid Time Off (PTO) and Company Paid Holidays 100% Employer paid medical, dental, and vision insurance plan options Health Savings Account and Flexible Spending Accounts Bi-weekly HSA employer contribution Company paid Short-Term Disability and Long-Term Disability 401(k) Retirement Plan, with Company Match Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com