Carbyne

Manage and grow existing client accounts through strategic planning, upselling, and cross-selling, while collaborating with teams to ensure customer success. | Proven experience in account management or sales, excellent communication skills, ability to drive revenue growth, and cross-functional collaboration. | 💡 Who We Are Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let’s do this! 🚀 About the Role The Account Manager plays a crucial role in nurturing client relationships, driving customer satisfaction, and identifying opportunities for growth within existing accounts. This role is highly driven by Annual Recurring Revenue (ARR) and focuses on strategic planning, upsell/cross-sell initiatives, and pipeline management. The Account Manager collaborates closely with the Customer Success Manager (CSM) and Public Safety (PS) teams to ensure comprehensive client support and successful product adoption. 🎯 Here’s What You’ll Be Doing Success Planning: Lead the development and execution of success plans, focusing on the client's vision and future goals to ensure long-term partnership and value realization. EBR’s (collaborate and attend): Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities. Onboarding (attend): Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management. Upsell/Cross-sell: Proactively identify and pursue upsell and cross-sell opportunities to expand the client's use of Carbyne’s products and services, contributing to revenue growth. Act Upon CSQL: Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion. Pipeline Management: Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure. 🔑 What You Bring To shine in this role, you’ll need: Proven experience in account management, sales, or a related client-facing role. Strong understanding of sales processes and pipeline management. Excellent communication, negotiation, and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Demonstrated ability to drive revenue growth and achieve targets. Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for! 🎁 Why You’ll Love It Here 👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision). 💸 401(k) matching—because your future matters! 🏖️ Unlimited vacation days (yep, really!). 👶 Parental leave—family first! 💪 Health & wellness perks to keep you feeling great. ☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 🌍 Our Promise At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts. Let’s make the world safer together! (Note: We are unable to sponsor employment visas)

The Account Manager is responsible for nurturing client relationships and driving customer satisfaction while identifying growth opportunities within existing accounts. This includes managing a robust sales pipeline and collaborating with cross-functional teams to ensure successful product adoption. | Candidates should have proven experience in account management or a related client-facing role, along with strong sales process understanding. Excellent communication and negotiation skills are essential for driving revenue growth and achieving targets. | 💡 Who We Are Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let’s do this! 🚀 About the Role The Account Manager plays a crucial role in nurturing client relationships, driving customer satisfaction, and identifying opportunities for growth within existing accounts. This role is highly driven by Annual Recurring Revenue (ARR) and focuses on strategic planning, upsell/cross-sell initiatives, and pipeline management. The Account Manager collaborates closely with the Customer Success Manager (CSM) and Public Safety (PS) teams to ensure comprehensive client support and successful product adoption. 🎯 Here’s What You’ll Be Doing Success Planning: Lead the development and execution of success plans, focusing on the client's vision and future goals to ensure long-term partnership and value realization. EBR’s (collaborate and attend): Actively participate in Executive Business Reviews (EBRs), collaborating with the CSM team to present account performance, strategic initiatives, and future opportunities. Onboarding (attend): Attend onboarding sessions to understand new client needs and ensure a smooth transition into ongoing account management. Upsell/Cross-sell: Proactively identify and pursue upsell and cross-sell opportunities to expand the client's use of Carbyne’s products and services, contributing to revenue growth. Act Upon CSQL: Respond to and act upon Customer Sales Qualified Leads (CSQLs) generated by the CSM team, converting them into opportunities for account expansion. Pipeline Management: Manage and maintain a robust sales pipeline for existing accounts, tracking opportunities from identification to closure. 🔑 What You Bring To shine in this role, you’ll need: Proven experience in account management, sales, or a related client-facing role. Strong understanding of sales processes and pipeline management. Excellent communication, negotiation, and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Demonstrated ability to drive revenue growth and achieve targets. Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for! 🎁 Why You’ll Love It Here 👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision). 💸 401(k) matching—because your future matters! 🏖️ Unlimited vacation days (yep, really!). 👶 Parental leave—family first! 💪 Health & wellness perks to keep you feeling great. ☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 🌍 Our Promise At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts. Let’s make the world safer together! (Note: We are unable to sponsor employment visas)

Lead and manage a team of engineers to deliver successful deployments and exceptional customer service. Plan, design, and execute deployment projects for cloud call-handling solutions while providing ongoing support to customers. | Candidates should have a bachelor's degree in a technical field and at least 10 years of experience in a technical role related to VoIP. A minimum of 4 years of experience as a team manager with project management experience is also required. | 💡 Who We Are Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let’s do this! 🚀 About the Role In this position, you’ll play a critical part in advancing Carbyne’s mission! Here's your chance to join our Global Operations team in order to implement, integrate and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations. In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne’s SaaS products, and you will also play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity, and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also with broader teams such as Product, Marketing, Development and Engineering teams. 🎯 Here’s What You’ll Be Doing Lead and Manage: Build and lead a high-performing team of engineers focused on delivering successful deployments and exceptional customer service. Provide coaching, mentoring, and performance management for team members. Deployment Expertise: Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. Work closely with customers to understand their needs and ensure successful implementations. Technical Leadership: Provide advanced technical training and knowledge transfer to customers throughout the deployment process. Collaborate with engineering teams on complex technical solutions and troubleshooting. Customer Relations: Be a trusted advisor to our customers. Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. Champion a customer-centric approach within the team. Process Improvement: Continuously improve our deployment processes and documentation to ensure efficiency and scalability. Collaboration: Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery. Maintain strong communication with senior leadership and stakeholders. 🔑 What You Bring To shine in this role, you’ll need: Bachelor's degree in a technical field (or equivalent experience) At least 4 years of experience as a team manager with similar responsibilities (including project management experience) At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center) Proven knowledge of AWS cloud infrastructure ‘Lead by example’ manager with hands-on experience Proven experience in planning, executing, and delivering complex projects Strong communication, interpersonal, and conflict-resolution skills Ability to manage multiple priorities and work effectively under pressure Excellent analytical and problem-solving skills Experience with network infrastructure, including routers, firewalls, and the OSI model Ability to travel 40% of the time Nice-to-Haves: Experience with the public safety industry (ENP Certification/NG911) Knowledge of Cisco UCS and/or FreeSWITCH Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC) Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for! 🎁 Why You’ll Love It Here 👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision). 💸 401(k) matching—because your future matters! 🏖️ Unlimited vacation days (yep, really!). 👶 Parental leave—family first! 💪 Health & wellness perks to keep you feeling great. ☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 🌍 Our Promise At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts. Let’s make the world safer together! (Note: We are unable to sponsor employment visas)

Lead end-to-end cloud platform deployments, coordinate technical and operational resources, manage project timelines, and liaise with public safety clients and internal teams. | 3-5 years technical project management experience in B2B SaaS or cloud services, PMP or CAPM certification, knowledge of cloud infrastructure, and experience with public safety or emergency service organizations. | 💡 Who We Are Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let’s do this! 🚀 About the Role We’re seeking a Technical Project Manager based in the Detroit, MI area who will manage successful projects to ensure that our IT and cloud-based deployments are delivered on time and produce the desired results. In this role, you will orchestrate all project-related activities, manage implementation timelines, and bring together the required technical and operational resources (both from Carbyne and its partners) to support the success of each initiative. You will serve as a key technical liaison between internal teams, partners, and public safety clients - ensuring seamless integration and optimal performance of Carbyne’s mission-critical solutions. You’ll work closely with stakeholders to scope technical requirements, manage deployments in public cloud environments, and support system readiness and cutovers. Regular engagement with public safety agencies to understand their operational needs and tailor solutions accordingly will be part of your routine. 🎯 Here’s What You’ll Be Doing Lead end-to-end deployment of cloud-based platforms, including system configuration, testing, and go-live support Collaborate with customers, partners, and internal teams to implement scalable, secure, and resilient IT solutions tailored for public safety Create/manage project and technical implementation plans (e.g., infrastructure readiness, data flows, failover testing) Coordinate with DevOps, R&D, and Solution Architects to align product capabilities with deployment requirements Manage expectations across stakeholders, resolve issues proactively, and ensure milestone delivery Facilitate system handovers to customer IT teams and lead onboarding/training where required Identify post-deployment support needs and optimization opportunities for add-on services 🔑 What You Bring To shine in this role, you’ll need: PMP or CAPM certified Have 3 - 5 years of experience managing technical projects, preferably within a B2B SaaS, IT, or cloud services company Are experienced in leading cross-functional teams through cloud or hybrid infrastructure implementations Have worked with public sector or emergency service organizations (Public Safety) and understand their operational environments Possess strong knowledge of IT infrastructure, networking concepts, and cloud deployment models (AWS, Azure, etc.) Have a proven ability to translate customer needs into actionable technical plans Thrive in a dynamic, fast-paced startup culture and are confident interfacing with both technical and executive stakeholders Are open to domestic travel to support project execution and client success Bonus points for: Experience with ESInet and NG911 i3-compliant technologies Familiarity with systems used by PSAPs or other emergency services Hands-on experience managing projects involving cloud-native architectures or real-time communication platforms Demonstrated ability using AI tools, cross-platform integrations, and innovative tools Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for! 🎁 Why You’ll Love It Here 👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision). 💸 401(k) matching—because your future matters! 🏖️ Unlimited vacation days (yep, really!). 👶 Parental leave—family first! 💪 Health & wellness perks to keep you feeling great. ☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 🌍 Our Promise At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts. Let’s make the world safer together! (Note: We are unable to sponsor employment visas)

Manage customer accounts to ensure satisfaction and adoption of Carbyne's SaaS products, lead onboarding and training, track KPIs, and collaborate with sales for growth. | Proven SaaS customer success experience in public safety, strong communication skills, ability to travel, and residency in Atlanta, GA. | 💡 Who We Are Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking. Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide Are you ready to make a difference with us? Let’s do this! 🚀 About the Role In this position, you’ll play a critical part in advancing Carbyne’s mission! Here's your chance to: • To bring value to our users and promote the usage of Carbyne's technology. This is a high-touch role where you'll be expected to provide excellent results and customer satisfaction. You'll act as an account manager with several responsibilities, including project initiation, operations, training, and onboarding. • Work closely with our customers to manage all operational activities, ensuring that Carbyne fulfills the contracted KPI/SLA, and serve as the primary escalation point for incident reporting. You'll engage Carbyne's relevant technical resources, when necessary. You'll also collect, analyze and use data and feedback in order to make our customers’ experience with our product seamless, consistent, and exceptional. 🎯 Here’s What You’ll Be Doing • Serve as the lead point of contact for any and all matters specific to our customers. • Develop trusted relationships with decision-makers, key personnel, and IT staff. • Engage in a high-touch communication model with customers on a regular basis, based on Carbyne's best practices. • Clearly communicate product usage and analytics on a quarterly or as needed basis to the relevant stakeholders. • Work closely with internal teams to present, meet, and exceed customer expectations and perceptions. • Identify and track enhancement requests for future features and functionality. • Advocate for customer success and adoption. • Partner with Carbyne's sales team to develop a plan for customer success and expansion to achieve growth goals. • Identify upsell opportunities and communicate any potential risks that would threaten renewal. • Master Carbyne's products to promote customer adoption and usage, communicating the most relevant features/functionality for their specific business needs. • Enhance the effectiveness and efficiency of operational processes and systems. • Develop and implement customer success policies and procedures. • Identify and implement strategies to improve customer satisfaction and product adoption. • Understand various post-sale adoption methods and devise ways to measure and improve customer onboarding and handoff experience. 🔑 What You Bring To shine in this role, you’ll need: • Proven experience as a Customer Success Manager within the SaaS tech industry. • Must reside in the ATL, GA region • Experience in generating training materials and executing training sessions on-site/remotely. • Strong client-facing and communication skills. • Advanced troubleshooting and multi-tasking skills. • Passionate about building lasting customer relationships. • Ability to think strategically and lead. • Customer service orientation. • Comfortable speaking in front of large groups. • Willingness to travel up to 30% of the time for client visits. • Proven customer success experience is within SaaS company serving public safety . Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for! 🎁 Why You’ll Love It Here 👩🏽‍⚕️ Comprehensive healthcare (medical, dental, vision). 💸 401(k) matching—because your future matters! 🏖️ Unlimited vacation days (yep, really!). 👶 Parental leave—family first! 💪 Health & wellness perks to keep you feeling great. ☎️$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right? Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference. 🌍 Our Promise At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts. Let’s make the world safer together! (Note: We are unable to sponsor employment visas at this time.) The pay range for this position in Atlanta, GA is $80,000 - $95,000 + equity + benefits (including medical, dental, vision and 401K). Base pay offered may vary depending on job-related knowledge, skills, and experience.