Canon USA

Lead and manage complex device implementation projects and digital transformation initiatives, coordinate resources, engage stakeholders including C-level executives, and support workflow optimization and process improvements. | 5+ years project management experience preferably in document management or managed print services, project management certification (Project+ preferred), strong communication skills, ability to travel up to 30%, and proficiency with project management tools. | Canon USA is currently seeking a Senior Project Implementation Specialist (Sr Specialist, Proj Implement). The Senior Project Implementation Specialist will lead and manage complex multi-function device implementation projects within a managed print services environment, while also contributing to the development and delivery of new project management and support services focused on digital transformation. This includes assisting with workflow analyses, observations, and recommendations to optimize business processes. The ideal candidate will bring a blend of traditional project management expertise, a forward-thinking approach to digital transformation initiatives, and the ability to work both independently and as a member of a team. Typically reports to a Senior Manager or Director and may mentor or supervise one or two less experienced professional staff. This role bridges traditional project implementation with forward-looking digital transformation support. It requires a balance of tactical project execution and strategic service development, with a strong emphasis on customer engagement, process improvement, and cross-functional collaboration. The position can be based out of Melville, NY, Dallas, TX, Chicago, IL, Los Angeles, CA, Philadelphia, PA, Orland, FL. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact Key Responsibilities • Project Planning & Execution • With limited supervision, develop and manage comprehensive project plans for device implementations and digital transformation initiatives. • Coordinate internal and external resources to ensure project milestones are met on time and within scope. • As needed, manage on-site implementation resources, logistics, and associated activities at customer locations. • Monitor project progress and adjust plans as needed to accommodate changes in scope, schedule, or resources. • Proactively and collaboratively identify project risks and develop mitigation strategies. • Resolve project issues in a timely manner, escalating when necessary to ensure project continuity. • Ensure all deliverables meet quality standards and comply with organizational policies and client requirements. • Conduct post-project reviews and Lessons Learned sessions to drive continuous improvement. • Utilize project management tools and software to track progress, manage tasks, and report on performance. • Contribute to the development and refinement of project management tools, templates, and methodologies. • Stakeholder Engagement & Communication • Serve as the primary point of contact for project stakeholders – including clients, vendors, and/or internal teams. • Coordinate and facilitate regular status meetings and provide clear, concise updates to stakeholders at all levels, including C-Level executive leadership. • Manage expectations and ensure alignment between project goals and stakeholder needs. • Collaborate with Canon business units and functional teams to identify opportunities to improve existing processes and/or implement new processes and technologies. • Collaborate with other Project Management Team members to share knowledge and support team goals. • Mentor less experienced team members and contribute to a culture of learning and professional growth. • Collect and apply feedback from internal and external clients to continuously improve processes and personal performance. • Cultivate and maintain strong relationships with internal and external stakeholders, including C-level executives. • Workflow Analysis & Digital Transformation • Support on-site and remote assessments of current-state workflows, including interviews, observations, and data collection. • Help identify inefficiencies, bottlenecks, and opportunities for automation or digitization. • With limited supervision, develop and present recommendations for workflow improvements, including technology solutions and/or process redesigns. • Examples include: • Paper-to-digital automation: Replace manual forms with electronic forms and automated approval workflows. • Print Optimization: Implement secure print release and/or rules-based printing to reduce costs and improve security. • Document Management: Migrate from physical storage to centralized digital repositories with metadata tagging. • Device Onboarding: Standardize deployment and training processes for new devices and associated solutions. About You: The Skills & Expertise You Bring • Bachelor’s degree in business, Information Systems, or related field (or equivalent experience) • 5+ years of experience in project management, preferably in document management or managed print services • Experience managing or supporting digital transformation projects • Familiarity with Daptiv (or similar project management software) preferred • Strong understanding of print workflows and paper-to-digital automation • Willingness and ability to travel up to 30% nationwide Individual must possess a clean valid state driver's license in order to obtain the position This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies • Exceptional communication and stakeholder engagement skills CERTIFICATION(S) & LICENSE(S) • Project+ or equivalent project management certification. • Project Management Professional (PMP) certification preferred but not required. • Six Sigma or similar process improvement training is a plus. • Daptiv software training is a plus. Other Expectations • Knowledge of the document management industry (preferred). • Ability to manage multiple concurrent projects with competing priorities. • Strong critical thinking and problem-solving skills. • Experience interacting directly with clients at all organizational levels, including C-Level executives. • High level of professionalism, adaptability, and customer service orientation. • Meticulous attention to detail. • Self-starter with the ability to work independently and collaboratively in a fast-paced, dynamic environment. • Ability to convey technical content and concepts simple and clearly. • Clear, effective, precise written and verbal communication. • Proficiency with MS O365 Suite, including MS Word, MS PowerPoint, MS Excel, MS Visio, MS Teams. • Familiarity with Daptiv project management software a plus. • Experience managing projects in a matrix environment. • Must be willing and able to work flexible hours, including evenings and weekends, as needed based on customer requirements. • Maintain a working knowledge of available Canon and/or partner/vendor hardware, equipment, solutions, and associated functionality. PHYSICAL DEMANDS & WORK ENVIRONMENT • Requires long periods of walking/standing while working on location at customer sites. • Must be able to lift/move up to 50 lbs. In accordance with applicable law, we are providing the anticipated base salary range for this role: $76,150 - $114,040 annually Company Overview About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! • Employee referral bonus • Employee discounts • “Dress for Your Day” attire program (casual is welcome, based on your job function) • Volunteer opportunities to give back to our local community • Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon . #CUSA Workstyle Description Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #PM19

Lead and coordinate sales growth and customer satisfaction for a key enterprise account through strategic planning, relationship management, and problem resolution. | Requires 7+ years related experience, BA/BS degree or equivalent, extensive sales and marketing experience, knowledge of Canon products, strong communication skills, and ability to travel. | Provides professional leadership and coordination on a single focused key account. Plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus. Maintains high level, executive contact with account, focusing on the establishment and maintenance of the strategic relationship. Your Impact • Develops strategies to maintain and develop accounts with the key decision makers at the enterprise account level. • Develops strategic plans to address customer's needs and requirements on a local and national basis. Strategy should include short term as well as long-term goals. • Provides marketing, technical and administrative support to the named accounts' internal departments to ensure outstanding relations and excellent customer support in all facets of daily activity. • Develops plans to introduce/place Canon technology, service, and software and 3rd party solutions to address customer requirements. • Reports customer activity to management identifying customer requirements, competitive trends and changing environments. • Establishes relationships with customer base that enhance long term working partnerships with the company. • New market share is gained through strategic prospecting and ability to meet customer requirements by utilizing all resources available efficiently. • Resolves complex problems of account-wide operations. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience. • Experience of progressive responsibility in sales, industry and marketing experience. • Extensive knowledge of Canon products and competitors. • The ability to work autonomously and have excellent relationship management skills. • Strong communication skills including the desire to build solid working relationships with a variety of businesses. • An interest in learning new technology in an evolving industry. • Requires expert knowledge of the theory and current practices in a recognized field of expertise or specialization. • Travel throughout assigned territory, may include overnights (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $76,150 - $114,040 annually. This role is eligible for commission under the terms of an applicable plan. This role is eligible for a transportation allowance. Company Overview About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! • Employee referral bonus • Employee discounts • “Dress for Your Day” attire program (casual is welcome, based on your job function) • Volunteer opportunities to give back to our local community • Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon . #CUSA Workstyle Description Sales - This position is full-time and offers a hybrid work schedule requiring you to report to your local office as directed by management, and to be available to customers in-person or remotely (as dictated by customer needs), and provides the option to work from home on other business days (except to the extent business needs dictate otherwise). Note that work schedules and office reporting requirements may change from time to time based on business needs as determined by the Company. Posting Tags #pm19-