California State University

Supports daily operations by handling inquiries, processing requests, and maintaining organized records within the housing department. | Requires at least one year of clerical experience, strong communication skills, and the ability to handle multiple inquiries efficiently. | Job no: 553138 Work type: Staff Location: Northridge Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun. Major Duties Under general supervision, the Customer Service Assistant plays a central role in supporting daily operations within Student Housing by serving as the initial point of contact for residents, parents, and campus visitors. The position responds to inquiries across multiple channels, facilitates housing-related services, and supports key administrative functions that keep the department running efficiently. This role also assists with the Off-Campus Housing Guide, ensuring accurate listings and smooth processing for property owners. Additional administrative tasks contribute to maintaining an organized, solutions-focused environment for the entire housing community • Serves as departmental front line: answers incoming telephone calls and emails; disseminates departmental information and/or directs callers to appropriate personnel; greets and assists walk in traffic - including but not limited to answering questions, providing appropriate forms; assists in coordinating lost or damaged key process; accepts and processes payments for various departmental services; and maintains a neat and orderly reception area; assists with lockouts and tours. Assists the Administrative Assistant for Business Services in giving direction to student assistants. • Processes requests from off-campus property owners for listing services. • Inputs and deletes information in the online Off-Campus Housing database as appropriate. • Processes the fee associated with listing. • Duties may include, but are not limited to, making photocopies, distributing memos and faxes, filing, and monitoring office supplies. • Performs other duties as assigned. • NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/1qxig39dhwrvjm8yklxx2yzcfprvzdxs Qualifications • Equivalent to one (1) year of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed. • Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for the required experience on a year-for-year basis. • Preferred Qualifications: experience working in a college or university environment; experience working in a housing or apartment complex; customer-facing work experience. Knowledge, Skills, & Abilities • Ability to interact effectively with students, families, and visitors in person, by phone, and through email; skill in providing clear information, answering questions, and directing individuals to appropriate resources with professionalism and courtesy. • Skill in prioritizing multiple inquiries, handling walk-in traffic, and maintaining an organized and welcoming reception area while ensuring timely and accurate completion of front-line service tasks. • Knowledge of handling payments, forms, and service requests with attention to detail; ability to maintain accurate records, follow established procedures, and support routine administrative functions related to housing services. • Ability to work cooperatively with staff and provide clear guidance to student assistants when needed; skill in fostering a supportive and efficient environment while helping ensure consistent service standards. Pay, Benefits, & Work Schedule • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more. • Classification: 1032 / Administrative Support Assistant / 1 • The anticipated HIRING RANGE: $3461 - $3673 per month, dependent upon qualifications and experience. The salary range for this classification is: $3461 - $4847 per month. • HOURS: Full Time; 40 hours per week; Monday through Friday. This position is considered "Essential Personnel" and reports to work during campus closures/emergencies. May be asked to work evenings or weekend marketing events to be a representative to residents, parents, and other customers/clients regarding various issues within the department • This is a Regular position with a one-year probationary period. • The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. General Information • Applications received through December 19, 2025 will be considered in the initial review, and review of applications will continue until the position is filled. • This position is sensitive as designated by the CSU. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment. • Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. • Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. • Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101. Advertised: Dec 05 2025 Pacific Standard Time Applications close: Dec 19 2025 Pacific Standard Time

Lead complex analytical studies and develop data-driven reports and dashboards to support academic leadership decision-making and operational improvements. | Strong analytical skills, experience with data reporting tools, ability to translate business requirements into technical solutions, and collaboration with multiple stakeholders. | Job no: 551233 Work type: Staff Location: San Marcos Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location) Position Description Job Overview Under general direction, the Business & Data Utilization Analyst (BDUA) undertakes broad and complex studies with little or no supervision. This position provides expertise and leadership for analytical studies projects that include collecting and analyzing data and developing processes to support Academic Affairs leadership’s planning, management and decision making. The BDUA is detail oriented and intellectually curious, with strong analytical skills and the ability to tactfully present solutions enabling the resolution and prevention of problems within Academic Affairs. This position contributes to the success of the University by conducting objective analysis to identify the key drivers influencing student success, business operations, the interrelated policies/procedures, and operational performance. The BDUA will be knowledgeable of organizational projects and processes and will be able to identify potential practices that may be negatively impacting the University and those that will benefit from creative support. The BDUA provides recommendations and training to administrative leadership within the organization. The position works closely with constituents of Academic Affairs and other stakeholders to translate business requirements into technical solutions; support and develop a full cycle of assigned analytics/reporting projects; determine functional report requirements, develop the technical specifications, and design, develop, test, and maintain reports and dashboards. The BDUA is responsible for recommending topics for study and analysis, for determining and outlining the general project plans, and for recognizing when problems encountered are significant enough to call to the attention of the Vice Provost. The position will also participate in the planning, coordination, and implementation of campus-wide data and analytics products as needed. The application environment includes the campus student information system, Oracle data warehouse, open source, as well as custom or purchased software systems to support the needs of the University. This position acts as a liaison with a variety of other administrative and support offices on campus by coordination, researching, processing, recommending, analyzing/evaluating, and reviewing various processes, documents and reports. In addition, the incumbent will work closely with functional area leads, Institutional Planning and Analysis, and Instructional and Information Technology Services to provide data analysis and reporting to enable data driven decision making and consult on the development of campus-wide data strategy, helping to set goals and priorities based on campus need. Position Summary Business and Data Utilization Analyst (Associate, Academic and Institutional Studies III) This is a full-time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, and Work Schedule Anticipated Hiring Salary Range: $7,950 to $9,000 per month CSU Classification Salary Range: $7,950 - $14,381 per month This position is offered under the CSU classification and salary structure in effect at the time of posting. Please note that the CSU compensation system for this classification will transition to a step-based structure following implementation effective October 1, 2025. Employees in this classification will move to the step system and (new classification) after hire, in accordance with CSU guidelines. Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. This position is required to work in person on campus. California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on September 16, 2025. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at (760) 750-4418 or e-mail: hr@csusm.edu. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at https://www.csusm.edu/clery/annualreports.html. Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California. California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Advertised: September 02, 2025 (9:00 AM) Pacific Daylight Time Applications close: