California Rehabilitation & Sports Therapy

Provide patient interaction, assist therapists, manage administrative tasks, and maintain a clean and organized therapy environment. | High school diploma or equivalent, customer service experience preferably in healthcare, proficiency with office software and scheduling systems, strong interpersonal skills, and attention to detail. | As a Patient Service Representative/Physical Therapy Aide at Cal Rehab & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Pay: $20-23/hr based on experience & skill set Schedule: Ful time 40hrs/per week - clinic is open M-F 7am-6pm Location: 816 Southampton Rd Benicia, CA 94510 Essential Job Functions: Patient Interaction (Front Desk): • Greet and welcome patients with professionalism and warmth. • Schedule appointments and manage patient inquiries both in person and over the phone. • Collect and verify patient information, insurance details, and necessary documentation accurately. • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile. Patient Interaction (PT Aide): • Patient Support: Assist patients in transitioning to therapy areas, ensuring their comfort and safety. • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile • Equipment Setup: Prepare therapy equipment and treatment areas based on therapist instructions. • Administrative Tasks: Maintain organized patient records, schedule appointments, and handle billing procedures. • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc. • Assist Therapists: Aid therapists during therapy sessions by providing necessary materials and facilitating exercises. • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies Administrative Support: • Maintain patient records and ensure all documentation is complete and accurate. • Assist in keeping front office area neat, tidy and organized • Coordinate with clinical staff to ensure a seamless patient experience. • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc. • Communication and Coordination: • Liaise effectively between patients, clinical staff, and other departments within the facility. • Communicate clearly and professionally to address patient concerns or questions. Miscellaneous Operations: • Maintain a clean and organized reception area. • Assist in managing inventory and ordering office supplies as needed. • Participate in team meetings and contribute ideas for process improvement. • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies Physical Requirements: • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork. • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity. • Vision: Clear vision for reading and analyzing documents. • Communication: Ability to communicate effectively verbally and in writing. • Mobility: Occasional movement within the office environment. Qualifications: • High school diploma or equivalent; additional education in healthcare administration is a plus. • Proven experience in a customer service role; healthcare setting preferred. • Proficiency in using office software and scheduling systems. • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment. • Attention to detail and accuracy in handling patient information and documentation. Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.