Calendly

Providing technical support and troubleshooting complex enterprise IT issues. | Experience in technical support and IT infrastructure management, but no software engineering or product growth experience. | What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity This role focuses on building and running high-impact experiments that improve how users discover, adopt, and pay for Calendly within our Growth organization. You’ll work across the stack, partner closely with product and analysts, and ship changes that are measured in real business outcomes. This is not a traditional feature team role. The work is fast-moving, iterative, and data-driven. You’ll regularly balance speed, quality, and long-term maintainability while operating in an environment with incomplete information. What we value on Growth Ownership and follow-through; You care about results and learning, not just delivery Sound judgment paired with a bias toward action Technical leadership that raises the bar for the team Curiosity, humility, and openness to diverse perspectives A day in the life of a Senior Full Stack Engineer at Calendly Design, build, and ship full-stack growth experiments end-to-end Improve key metrics across acquisition, activation, engagement, and monetization Collaborate daily with product managers, designers, and analysts Analyze experiment results and iterate quickly based on data Contribute to our experimentation platform and growth infrastructure Make thoughtful engineering tradeoffs in pursuit of impact On a typical week, you might: Build and ship an experiment that impacts a core funnel step Partner with product, design, and analysts to refine a hypothesis or flow Review experiment results and decide what to iterate, keep, or remove Improve or extend internal tooling that supports experimentation Review code, mentor teammates, and participate in team ceremonies What do we need from you? 5+ years of professional software experience, with much of that working on user growth (acquisition, activation, retention) or monetization Strong, hands-on full-stack engineering skills, with the ability to independently design, build, and ship production changes across frontend and backend systems Demonstrated experience running product experiments end-to-end A data-driven approach to problem solving The judgment to balance speed and quality in a growth environment Comfort operating in ambiguous problem spaces where the path forward is not fully defined and success is measured by outcomes, not effort A collaborative working style and the ability to partner deeply with product, design, and analytics to drive results A collaborative mindset and a willingness to give and receive feedback Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time. Strong candidates might: Arrive with clear points of view on what experiments to run, why they matter, and how to evaluate their impact Be able to quickly dive into data to uncover growth or monetization opportunities Demonstrate ownership beyond implementation, from hypothesis formulation through post-launch analysis and follow-ups Have experience scaling growth systems or experimentation platforms in a production environment Our stack You don’t need experience with everything below, but you should be excited to work across it: Backend: Ruby on Rails, Grape, PostgreSQL, Redis Frontend: React, TypeScript Infrastructure: Google Cloud Platform, Kubernetes, Argo Workflows Tier 1 Salary Hiring Range $224,400—$283,800 USD Tier 2 Salary Hiring Range $205,700—$260,150 USD Tier 3 Salary Hiring Range $187,000—$236,500 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Design and animate web experiences, including scroll-driven storytelling, responsive layouts, and motion assets, collaborating with engineering and stakeholders. | 5+ years of web design experience with a strong portfolio in motion, proficiency in Figma and Rive, and ability to create and implement animated web assets. | What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. **This is not an in-app product design role.** Role overview We're hiring a Web Designer focused on bringing web experiences to life. You'll partner closely with the Manager of Web Design, engineering, and cross-functional brand and product marketing partners to design and deliver across Calendly's website, Help center, and learning experiences. Day to day, you'll split your time between general web design work (page design, responsive layouts, CMS components, Figma library maintenance) and motion-focused work (animated creative assets, scroll-driven experiences, and component interactions). The balance will shift depending on business needs, but motion is the differentiator in this role. Your superpower is crafting tasteful, performant motion that enhances clarity, engagement, and narrative flow while supporting business goals like comprehension, trust, and conversion. You'll work primarily in Figma and Rive (or similar tool), helping maintain and evolve our design and motion systems with accessibility and scalability in mind. It's a highly collaborative web role for someone who enjoys balancing creative ambition with real-world constraints and measurable impact. Key responsibilities Support web design needs across Calendly's marketing site, Help Center, and learning experiences, including page design, responsive layouts, and CMS components Animate creative assets: hero treatments, ambient backgrounds, and product concept visualizations using Rive or a similar tool Design scroll-driven experiences (reveal on scroll, parallax, sticky steppers, progress indicators, narrative sequences) and component interactions Storyboard for contractors: create clear motion briefs and references when directing external execution Build CMS-ready components and help maintain Figma libraries Collaborate on creating a new web motion system and co-own its ongoing evolution Ensure accessibility and performance: reduced-motion variants, WCAG compliance Design across breakpoints: collaborate on motion experiences across desktop, tablet, and mobile Collaborate with engineering partners on implementation, accounting for feasibility and iterating on trade-offs as needed Skills & qualifications 5+ years of web design experience with a strong portfolio highlighting motion work, shipped scroll-based experiences, and motion system thinking Figma expert: variables, component properties, auto layout, prototyping Rive or equivalent experience creating motion assets and lightweight exports Strong visual craft: typography, spacing, composition, timing, with restraint and taste Asset creation from scratch: ability to design and animate visuals, stylize product UI for marketing contexts, and create motion-ready web assets Ability to conceptualize how animation enhances product storytelling Reduced-motion defaults, understanding of web constraints Organized specs, rationale, and handoff documentation Work collaboratively across disciplines and communicate design decisions clearly Preferred SaaS, B2B, or growth-stage tech company background, with exposure to both brand and performance marketing needs Experience with working directly with engineering teams to implement designs Actively using AI tools (or highly motivated to adopt them) to accelerate concepting, prototyping, and asset creation Comfortable questioning assumptions and pushing stakeholders and team members toward better outcomes Success Factors Strong visual craft with restraint. Knows how to use motion to enhance an experience and when to leave it alone. Fluent in web design fundamentals. Comfortable owning page design, responsive layouts, and CMS components across multiple properties. Brings real depth in scroll-driven storytelling, animated assets, and interaction design with a portfolio that proves it. Balances creative ambition with real-world constraints like performance, accessibility, reduced-motion defaults, and engineering feasibility. Self-directed and organized. Can manage their own workload across multiple properties without constant oversight. Collaborative and clear. Communicates design decisions with rationale, takes feedback constructively, and pushes stakeholders toward better outcomes when needed. Advanced knowledge of working in Figma and Rive (or equivalent) at a production-ready level, not just concepting. Thinks in systems. Approaches motion as a scalable, documented practice rather than one-off executions. Tier 1 Salary Hiring Range $123,030.36—$144,741.60 USD Tier 2 Salary Hiring Range $112,777.83—$132,679.80 USD Tier 3 Salary Hiring Range $102,525.30—$120,618 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Build and maintain core calendar data infrastructure, including APIs, synchronization services, and search infrastructure, to support high-traffic SaaS products. | 7+ years of experience in backend and distributed systems, proficiency in service-oriented architecture, microservices, API design, and experience with high-availability platforms. | What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity Our Mission We power Calendly's products with reliable, high-performance calendar data infrastructure. Our services provide the foundation for how users interact with their scheduling data, serving as the single source of truth across our platform. How you will contribute As a Senior Engineer on Calendly's Calendar Platform team, you will build and evolve the core infrastructure our products depend on. Your work will directly shape how millions of users access and interact with their calendar data. You will focus on critical platform services including: Core calendar data API development, building and scaling a new unified interface and underlying data infrastructure for calendar data across all Calendly products Synchronization services to maintain data integrity across internal systems and external providers like Google and Microsoft Search infrastructure using ElasticSearch to surface relevant calendar data for users Novel platform services as new product needs emerge Why this role matters Calendar data is central to the Calendly platform. As we grow, our products need fast, reliable access to this data through modern, resilient infrastructure. You will help us move beyond legacy patterns and build services designed for scale. The technical decisions you make will ripple across our entire product ecosystem. A day in the life of a Senior Full Stack Engineer at Calendly Building Calendar Infrastructure Design, develop, and maintain services our product teams depend on. You will work hands-on with Golang, Ruby/Rails, and PostgreSQL to build resilient systems handling high data volumes and complex synchronization requirements. Technical Leadership and Collaboration Contribute to architectural decisions for calendar platform services. Share your distributed systems expertise with engineers across the organization and help establish patterns for engineering excellence. Contribute To Critical Initiatives Own and contribute to significant projects from concept to production. Whether you're evolving the core calendar API, improving sync reliability, or optimizing search performance, you will deliver high-impact solutions with quality and reliability at the forefront. Cross-Functional Partnership Partner with product engineering teams, Data Platform, and Infrastructure to understand their needs and translate them into robust solutions. This is a highly collaborative team where your input shapes how we serve internal customers. Operational Excellence Ensure reliability and performance through thoughtful monitoring, testing, and incident response. Participate in on-call rotation for business-critical systems and drive continuous improvement based on operational learnings. What do we need from you? 7+ years of software engineering experience at a SaaS or technology company with strong backend and distributed systems focus Deep experience in service-oriented architecture, microservice patterns, and building resilient, scalable systems Proven experience building and operating high-traffic, high-availability platforms in production Strong proficiency building internal tools, frameworks, and SDKs other engineers use Experience with API design and data synchronization across multiple external providers Excellent problem-solving skills with the ability to diagnose complex system issues Strong communication skills, able to explain technical concepts clearly to technical and non-technical stakeholders Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time Bonus Experience with Golang, Ruby/Rails, NodeJS/Typescript Background in platform engineering roles Experience decomposing monolithic applications into microservices Familiarity with Google Cloud Platform, Kubernetes, PostgreSQL, Redis, Pub/Sub Experience with ElasticSearch or similar search infrastructure What will make you successful here You take deep ownership and drive initiatives with a results-oriented mindset You thrive in collaborative environments, working effectively with remote and distributed teams You’re adaptable, comfortable with evolving requirements and new technologies You’re passionate about enabling others and see platform engineering as a force multiplier You’re available to participate in our on-call rotation to ensure the reliability of business-critical services What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. Tier 1 Salary Hiring Range $224,400—$283,800 USD Tier 2 Salary Hiring Range $205,700—$260,150 USD Tier 3 Salary Hiring Range $187,000—$236,500 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Designing and supporting core features and architecture for Calendly's AI Notetaker, scaling the platform, and collaborating across teams. | 8+ years of software development experience, proficiency in Node.js and React, experience with microservices and SaaS scaling, and familiarity with AI coding tools. | What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity What’s so great about working on Calendly’s Engineering team? We make things possible for our customers through innovation. Why do we need you? Well, we are looking for a Full Stack Engineer III who will bring deep technical know-how, system design knowledge and a healthy dose of fun to the team. You will report to the Engineering Manager for the Notetaker group and will play a key role in designing and supporting the core features and architecture that underpin Calendly’s AI Notetaker and meeting recaps. A day in the life of a Full Stack Engineer at Calendly The Calendly Notetaker is built on a modern, service-based architecture and is scaling usage and user-base rapidly - targeting significant further growth over the course of 2026. We need ambitious, experienced engineers who can help us drive this stage of growth. As an engineer at Calendly, you will both build new features and work to scale our platform and architecture. You will build tooling and automation to fine tune our delivery process as you grow into a service oriented specialist. You will also learn to work with multiple technologies such as Google Cloud Platform, Kubernetes, Argo Workflows, NodeJS, React, Golang, PostgreSQL, Redis, to name a few. When you join Calendly, you get the opportunity to deliver on a product used by millions and known for its best-in-class quality. Help us continue to deliver critical features to our users with excellence. On a typical day, you will be working on: Collaborate within your team to build new features that expand Notetaker functionality and add support for additional user types. Contribute to platform scaling initiatives. Meet regularly with Product and Design to fine tune requirements. Attend agile ceremonies to help your team plan out their work and get it done. Work across squads to improve Engineering practices at Calendly. Review implementation plans and pull requests from your peers. Mentor and coach other team members. What do we need from you? 8+ years of Software Development experience at a SaaS or technology company. Professional experience with Node is preferred. Experience with React or a comparable UI framework is also desirable. Professional experience with TypeScript. Ability to adapt to new technologies, changing requirements, and evolving organizational needs Hands-on experience with Service-Oriented Architectures (SOA), microservices, and involvement in significant product-scaling initiatives. Proven ability to own features end-to-end, including technical discovery, implementation, testing, release, and ongoing maintenance. Experience using AI coding assistants (Copilot, Cursor, etc.) as productivity tools, with a clear understanding of generated code and the ability to defend implementation choices. Availability for participation in on-call rotation, ensuring prompt and effective responses to business-critical alerts outside of regular working hours Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time. What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. Tier 1 Salary Hiring Range $224,400—$283,300 USD Tier 2 Salary Hiring Range $205,700—$260,150 USD Tier 3 Salary Hiring Range $187,000—$236,500 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Build and iterate on commerce features, improve platform scalability and reliability, collaborate with product and design, participate in agile ceremonies, and contribute to engineering practices and culture. | 4-6 years professional experience in SaaS, strong React/TypeScript frontend skills, Node.js backend experience, PostgreSQL expertise, GraphQL API design, microservices and SOA knowledge, and ability to own features end to end. | Description: • Collaborating within your squad to build and iterate on commerce features that drive measurable business impact across self‑serve and enterprise customers. • Contributing to platform scaling initiatives while improving reliability and performance in user critical flows. • Meeting regularly with Product and Design to fine tune requirements, define MVPs, and instrument experiments that validate value quickly. • Attending agile ceremonies to help your team plan out their work and get it done with predictable delivery. • Working across squads to improve engineering practices and evolve shared monorepo tooling and service boundaries. • Reviewing implementation plans and pull requests from your peers with a focus on simplicity, maintainability, and incremental delivery. • Contributing to a high trust, professional casual culture grounded in respect and ownership. Requirements: • 4 to 6 years of professional software development experience in a SaaS or technology driven environment. • Strong proficiency in React and TypeScript for modern front end web development, supporting end to end feature delivery. • Professional experience in backend engineering with Node.js, including building and maintaining scalable services and APIs that are observable, reliable, and secure. • Experience with PostgreSQL, including schema design, query optimization, and data modeling for transactional systems. • Experience designing and consuming GraphQL APIs in production environments. • Background in mixed stack environments, such as Node.js services interfacing with a Ruby on Rails monolithic API, or similar mixed stack environments. • Hands-on experience with Service Oriented Architecture (SOA), microservices, and involvement in monolith to services modernization or large scale refactoring initiatives. • Proven ability to own features end to end, including technical discovery, design, implementation, testing, release, and ongoing maintenance, with a bias toward small, incremental, high quality releases. • Strong analytical and problem solving skills, with the ability to dissect complex systems, identify root causes, and deliver scalable, maintainable solutions. • A commitment to writing clean, reliable, and maintainable code, with an emphasis on readability, simplicity, and performance. • Adaptability to new technologies, evolving architectural patterns, and changing organizational priorities. • Availability for participation in an on call rotation, ensuring timely and effective responses to critical production issues outside of regular working hours. • Authorized to work lawfully in the United States, as Calendly does not offer immigration sponsorship at this time. Benefits: • Health insurance • 401(k) matching • Paid time off • Top Performer Bonus program • Equity awards • Competitive benefits

Lead go-to-market strategy, craft messaging and positioning, partner cross-functionally, translate customer insights into marketing strategy, and drive product adoption. | 6-8+ years product marketing experience in SaaS, strong storytelling, customer obsession, cross-functional leadership, and excellent communication skills. | About the Role Calendly is looking for a Senior Product Marketing Manager to help shape how we bring our products to market and tell our story to the world. In this role, you’ll lead go-to-market efforts, craft positioning that resonates, and partner across the business to drive awareness, adoption, and customer success. You’ll work closely with Product, Brand, Sales, and Customer Success to help define our product narrative, launch with impact, and ensure customers experience the full value of Calendly. This is a high-impact role for a strategic marketer who’s passionate about product, customers, and storytelling. What You’ll Do Lead go-to-market strategy for new features and products, from planning through launch and adoption. Craft clear, compelling messaging and positioning that resonates with target audiences and scales across the customer journey. Partner cross-functionally with Product, Sales, Brand, and Customer Success to ensure consistent messaging and enablement. Translate customer insights into marketing strategy through user research, interviews, win/loss analysis, and competitive intelligence. Own channel strategy by identifying the right mix of channels (in-app, email, sales enablement, website, social, etc.) to build scalable and effective GTM launch stacks. Build and maintain core product marketing assets including one-pagers, release notes, internal FAQs, pitch decks, and battlecards. Be an internal and external evangelist for your products, championing their value, advocating for the customer, and representing PMM in both internal and external conversations. Support awareness and lifecycle programs with differentiated messaging that drives acquisition, expansion, and retention. Drive alignment and clarity across teams to ensure all stakeholders are informed, enabled, and working toward shared goals. Continuously test, learn, and iterate by bringing a data-informed mindset and adapting based on what resonates. Who You Are You have 6-8 + years of product marketing experience in SaaS, ideally in a PLG or hybrid GTM environment. Proven track record owning launches and scaling adoption. Strong storyteller who can simplify complex concepts into compelling narratives. Customer-obsessed, with deep empathy for user needs and buying behavior. Comfortable leading cross-functional projects with Product, Sales, Brand, and Customer Success. Highly organized, detail-oriented, and can manage multiple projects without losing momentum. Outstanding written communication skills and love communicating value in a clear, human way. You know how to write for conversion across web, email, and other channels. Outstanding presentation skills—equally comfortable presenting to execs or facilitating webinars for large audiences. Critical thinking and narrative skills that help you connect disparate ideas into a cohesive story. You’re a driver, someone who can take loosely formed ideas and 70% of the info and move it forward without waiting for perfect clarity. Resilient and adaptable and able to flex as timelines, priorities, or project scopes shift. You bring positive energy, clarity, and drive as a collaborative team player. Bonus Points Experience marketing to both self-serve and enterprise customers. Experience with Miro, Asana, G-Suite, User Interviews, and product analytics tools Experience with PLG tactics and lifecycle marketing. What’s in it for you? Calendly is at an inflection point: millions of people rely on us, and we’re building the next chapter of our platform. You’ll have the opportunity to shape how we go to market, influence key decisions, and bring meaningful work to life. This role offers plenty of room to stretch, experiment, and grow. If you're excited to do impactful work with smart, kind teammates—and help redefine how people spend their time, we’d love to meet you. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection The ranges listed below are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 Tier 1 Salary $168,300—$227,700 USD Tier 2 Salary $154,275—$208,725 USD Tier 3 Salary $140,250—$189,750 USD

The Customer Support Specialist will be the first point of contact for users needing help, providing solutions and creating the best support experience. They will resolve tickets via Live Chat, Phone, or Email while maintaining expert-level product knowledge. | Candidates should have at least 1 year of experience in SaaS customer support and possess technical troubleshooting skills. Strong written and verbal communication skills, along with the ability to thrive in a fast-paced environment, are essential. | About the team & opportunity What’s so great about working on Calendly’s Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day. Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Senior Manager of Customer Service being on the front lines of customer support issues during our overnight shift from 12am-9am EST. A day in the life of a Customer Support Specialist at Calendly You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team. On a typical day, you will be working on: Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience Help our customers schedule more meetings Take a consultative approach to problem-solving Maintain fantastic written communication skills Be a Calendly product, use-case, and scheduling industry expert Patiently empathize with customers with every interaction Attend ticket audits and receive active feedback on a regular basis Document & advance customer and internal issues appropriately Go above and beyond to serve our customers and your team (be a self-starter) Use your technical savviness and resourcefulness to assist customers relatively autonomously Take ownership over the customer experience you provide What do we need from you? 1+ years of experience in software (SaaS) customer support Technical software troubleshooting skill and experience Live Chat or Phone customer support experience a plus Someone who thrives in a challenging, fast-paced environment and enjoys helping people A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company Drive and ability to thrive in a metrics-focused role and team environment Phenomenal written and verbal communication skills Outstanding time management skills Someone who works collaboratively with a passionate, customer-centric team Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact. Available shifts In order to best serve our customers globally, and to support multiple time zones, seven days a week. This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday-Saturday from 12am-9am EST. What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. Our Hiring Process: We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com. Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com . Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, California, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection The ranges listed below are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 Tier 1 Hourly $21.84—$25.38 USD Tier 2 Hourly $21.84—$25.38 USD Tier 3 Hourly $21.84—$25.38 USD