CA

Calendly

6 open positions available

1 location
1 employment type
Actively hiring
Full-time

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Showing 6 most recent jobs
CA

Senior Site Reliability Engineer

CalendlyAnywhereFull-time
View Job
Compensation$90K - 140K a year

Design, build, and operate infrastructure platforms with automation and observability, including on-call rotations. | Requires deep experience in GCP, Kubernetes, Linux, Golang or Python, cloud networking, and monitoring tools like Datadog. | What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity What’s so great about working on Calendly’s Engineering team? We make things possible for our customers through impactful innovation. Why do we need you? Well, we are looking for a Site Reliability Engineer who will bring creative problem solving and a keen eye for detail. You will report to a Senior Manager of Engineering and be responsible for designing, building, maintaining, and operating our next-generation infrastructure platform. With a growing team and a mindset for scalability, SREs build their own tools, deploy open-source solutions, and consume cloud services as needed to extend the platform. A day in the life of a Site Reliability Engineer at Calendly As a Senior Site Reliability Engineer at Calendly, you'll use your expertise of the infrastructure to empower application engineering teams. This includes enabling and evangelizing monitoring best practices, and advising on optimal infrastructure use. An ideal candidate demonstrates exceptional skills in communicating patterns and improvements that automate tasks, support stability, and improve performance. On a typical day, you will be working on: Building tools and applications to extends Calendly’s infrastructure platform Evaluating and deploying cloud native open source tools Exercising expertise in cloud infrastructure concepts and patterns Instituting resilient infrastructure through Infrastructure as code Maintaining and improving observability of our infrastructure platform, and offers patterns for application teams to consume for application observability Participating in an on-call rotation to support the infrastructure platform Fostering a collaborative environment of learning and knowledge dissemination Defining standard practices and tooling around new services, changes, incidents, postmortems, and capacity management, and work with application engineering teams to adopt those practices What do we need from you? An eagerness and drive to learn, and the skills for sharing your knowledge with and mentor others Creative problem-solving, a keen eye for detail, and can think your way through complex issues Comfortable working directly with internal facing customers to understand needs/requirements and collaborate on solutions A strong understanding of the Linux operating system Strong technical knowledge of cloud infrastructure (especially GCP), distributed systems, and reliability practices Deep experience designing, building, and running highly-available production infrastructure Strong Golang or Python development experience; especially writing APIs to build, orchestrate and manage cloud infrastructure Solid working knowledge of patterns and principles for designing and implementing cloud native applications on Kubernetes, such as Controllers and Operators Robust knowledge of computer networking principles and extensive experience with cloud networking technologies to create scalable and secure environments. Extensive working experience with software and infrastructure monitoring tools (especially Datadog) Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time Our Hiring Process: We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com. Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection Tier 1 Salary Hiring Range $237,630—$287,952 USD Tier 2 Salary Hiring Range $217,828—$263,956 USD Tier 3 Salary Hiring Range $198,025—$239,960 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

API Design
Observability
Technical Writing
Direct Apply
Posted about 2 months ago
CA

Senior Full Stack Engineer

CalendlyAnywhereFull-time
View Job
Compensation$90K - 140K a year

Build new features, decompose monolith to microservices, collaborate with teams, mentor peers, maintain scalability. | 7-10 years SaaS software development with strong full-stack skills including Node.js and microservices, owning features end-to-end. | What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. About the team & opportunity What’s so great about working on Calendly’s Engineering team? We make things possible for our customers through innovation. Why do we need you? Well, we are looking for a Full Stack Engineer who will bring technical know-how and enthusiasm to our team. You will report to one of our Engineering Managers and will be responsible for supporting features and architecture designed to maintain our users’ confidence in Calendly. A day in the life of a Full Stack Engineer at Calendly The Calendly platform is a monolith that is being decomposed into various services in order for us to scale our platform and team. We need ambitious, experienced engineers who can help us drive this stage of growth. As an engineer at Calendly, you will both build new features and work to scale our platform and architecture. You will build tooling and automation to fine tune our delivery process as you grow into a service oriented specialist. You will also learn to work with multiple technologies such as Google Cloud Platform, Go, Typescript, NodeJS, React, PostgreSQL, Redis, Kubernetes, Rails, to name a few. When you join Calendly, you get the opportunity to deliver on a product used by millions and known for its best-in-class quality. Help us continue to deliver critical features to our users with excellence. On a typical day, you will be working on: Collaborating within your team to build new features that are targeted at our highest impact enterprise customers Contributing to platform scaling initiatives Meeting regularly with Product and Design to fine tune requirements Attending agile ceremonies to help your team plan out their work and get it done Working across squads to improve Engineering practices at Calendly Reviewing implementation plans and pull requests from your peers Mentoring and coaching other team members What do we need from you? 7-10 years of professional software development experience in a SaaS or technology-driven environment. Strong, hands-on full-stack engineering skills, with the ability to independently design, build, and ship production changes across frontend and backend systems Experience building and maintaining Node.js services that interface with distributed APIs, LLMs, or similar mixed-stack environments. Hands-on experience with Service-Oriented Architectures (SOA), microservices, and involvement in monolith-to-services modernization or large-scale refactoring initiatives. Proven ability to own features end-to-end, including technical discovery, design, implementation, testing, release, and ongoing maintenance. Strong analytical and problem-solving skills, with the ability to dissect complex systems, identify root causes of issues, and deliver scalable, maintainable solutions. A commitment to writing clean, reliable, and maintainable code, with an emphasis on readability, simplicity, and performance. Adaptability to new technologies, evolving architectural patterns, and changing organizational priorities. Experience using AI coding assistants (Copilot, Cursor, etc.) as productivity tools, with a clear understanding of generated code and the ability to defend implementation choices. Availability for participation in an on-call rotation, ensuring timely and effective responses to critical production issues outside of regular working hours. Authorized to work lawfully in the United States, as Calendly does not offer immigration sponsorship at this time. Tier 1 Salary Hiring Range $224,400—$271,920 USD Tier 2 Salary Hiring Range $205,700—$249,260 USD Tier 3 Salary Hiring Range $187,000—$226,600 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

Full Stack Engineering
API Design & Integration
Microservices
Direct Apply
Posted 2 months ago
Calendly

Full Stack Engineer, Contacts

CalendlyAnywhereFull-time
View Job
Compensation$156K - 227K a year

Build and scale features and architecture for a SaaS platform transitioning from monolith to microservices. | 3-5 years professional experience with front-end React/TypeScript and backend Node.js, experience with SOA/microservices, and ability to own features end-to-end. | What's in it for you? Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth - it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey. About the team & opportunity What's so great about working on Calendly's Engineering team? We make things possible for our customers through innovation, and we have fun while doing it. Why do we need you? Well, we are looking for a Full Stack Engineer who will bring technical know-how and enthusiasm to our team. You will report to one of our Engineering Managers and will be responsible for supporting features and architecture designed to maintain our users' confidence in Calendly. A day in the life of a Full Stack Engineer at Calendly The Calendly platform is a monolith that is being decomposed into various services in order for us to scale our platform and team. We need ambitious, experienced engineers who can help us drive this stage of growth. As an engineer at Calendly, you will both build new features and work to scale our platform and architecture. You will build tooling and automation to fine tune our delivery process as you grow into a service oriented specialist. You will also learn to work with multiple technologies such as Google Cloud Platform, Go, Typescript, NodeJS, React, PostgreSQL, Redis, Kubernetes, Rails, to name a few. When you join Calendly, you get the opportunity to deliver on a product used by millions and known for its best-in-class quality. Help us continue to deliver critical features to our users with excellence. On a typical day, you will be working on: • Collaborating within your team to build new features that are targeted at our highest impact enterprise customers • Contributing to platform scaling initiatives • Meeting regularly with Product and Design to fine tune requirements • Attending agile ceremonies to help your team plan out their work and get it done • Working across squads to improve Engineering practices at Calendly • Reviewing implementation plans and pull requests from your peers • Mentoring and coaching other team members What do we need from you? • 3-5 years of professional software development experience in a SaaS or technology-driven environment. • Strong proficiency in front-end web development using React and TypeScript, with an understanding of backend engineering principles and practices. • Experience building and maintaining Node.js services that interface with distributed APIs, or similar mixed-stack environments. • Hands-on experience with Service-Oriented Architectures (SOA), microservices, and involvement in monolith-to-services modernization or large-scale refactoring initiatives. • Proven ability to own features end-to-end, including technical discovery, design, implementation, testing, release, and ongoing maintenance. • Strong analytical and problem-solving skills, with the ability to dissect complex systems, identify root causes of issues, and deliver scalable, maintainable solutions. • A commitment to writing clean, reliable, and maintainable code, with an emphasis on readability, simplicity, and performance. • Adaptability to new technologies, evolving architectural patterns, and changing organizational priorities. • Experience using AI coding assistants (Copilot, Cursor, etc.) as productivity tools, with a clear understanding of generated code and the ability to defend implementation choices. • Availability for participation in an on-call rotation, ensuring timely and effective responses to critical production issues outside of regular working hours. • Authorized to work lawfully in the United States, as Calendly does not offer immigration sponsorship at this time. Tier 1 Salary Hiring Range $187,680-$227,424 USD Tier 2 Salary Hiring Range $172,040-$208,472 USD Tier 3 Salary Hiring Range $156,400-$189,520 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: • Tier 1: San Francisco, CA, San Jose, CA, New York City, NY • Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. • Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

TypeScript
React
Node.js
API Design
Microservices
System Architecture
Verified Source
Posted 4 months ago
Calendly

Full Stack Engineer, Commerce

CalendlyAnywhereFull-time
View Job
Compensation$90K - 130K a year

Build and iterate on commerce features, improve platform scalability and reliability, collaborate with product and design, participate in agile ceremonies, and contribute to engineering practices and culture. | 4-6 years professional experience in SaaS, strong React/TypeScript frontend skills, Node.js backend experience, PostgreSQL expertise, GraphQL API design, microservices and SOA knowledge, and ability to own features end to end. | Description: • Collaborating within your squad to build and iterate on commerce features that drive measurable business impact across self‑serve and enterprise customers. • Contributing to platform scaling initiatives while improving reliability and performance in user critical flows. • Meeting regularly with Product and Design to fine tune requirements, define MVPs, and instrument experiments that validate value quickly. • Attending agile ceremonies to help your team plan out their work and get it done with predictable delivery. • Working across squads to improve engineering practices and evolve shared monorepo tooling and service boundaries. • Reviewing implementation plans and pull requests from your peers with a focus on simplicity, maintainability, and incremental delivery. • Contributing to a high trust, professional casual culture grounded in respect and ownership. Requirements: • 4 to 6 years of professional software development experience in a SaaS or technology driven environment. • Strong proficiency in React and TypeScript for modern front end web development, supporting end to end feature delivery. • Professional experience in backend engineering with Node.js, including building and maintaining scalable services and APIs that are observable, reliable, and secure. • Experience with PostgreSQL, including schema design, query optimization, and data modeling for transactional systems. • Experience designing and consuming GraphQL APIs in production environments. • Background in mixed stack environments, such as Node.js services interfacing with a Ruby on Rails monolithic API, or similar mixed stack environments. • Hands-on experience with Service Oriented Architecture (SOA), microservices, and involvement in monolith to services modernization or large scale refactoring initiatives. • Proven ability to own features end to end, including technical discovery, design, implementation, testing, release, and ongoing maintenance, with a bias toward small, incremental, high quality releases. • Strong analytical and problem solving skills, with the ability to dissect complex systems, identify root causes, and deliver scalable, maintainable solutions. • A commitment to writing clean, reliable, and maintainable code, with an emphasis on readability, simplicity, and performance. • Adaptability to new technologies, evolving architectural patterns, and changing organizational priorities. • Availability for participation in an on call rotation, ensuring timely and effective responses to critical production issues outside of regular working hours. • Authorized to work lawfully in the United States, as Calendly does not offer immigration sponsorship at this time. Benefits: • Health insurance • 401(k) matching • Paid time off • Top Performer Bonus program • Equity awards • Competitive benefits

React
TypeScript
Node.js
PostgreSQL
GraphQL
Microservices
Service Oriented Architecture
Backend API development
Frontend web development
Verified Source
Posted 10 months ago
CA

Senior Product Marketing Manager

CalendlyAnywhereFull-time
View Job
Compensation$140K - 228K a year

Lead go-to-market strategy, craft messaging and positioning, partner cross-functionally, translate customer insights into marketing strategy, and drive product adoption. | 6-8+ years product marketing experience in SaaS, strong storytelling, customer obsession, cross-functional leadership, and excellent communication skills. | About the Role Calendly is looking for a Senior Product Marketing Manager to help shape how we bring our products to market and tell our story to the world. In this role, you’ll lead go-to-market efforts, craft positioning that resonates, and partner across the business to drive awareness, adoption, and customer success. You’ll work closely with Product, Brand, Sales, and Customer Success to help define our product narrative, launch with impact, and ensure customers experience the full value of Calendly. This is a high-impact role for a strategic marketer who’s passionate about product, customers, and storytelling. What You’ll Do Lead go-to-market strategy for new features and products, from planning through launch and adoption. Craft clear, compelling messaging and positioning that resonates with target audiences and scales across the customer journey. Partner cross-functionally with Product, Sales, Brand, and Customer Success to ensure consistent messaging and enablement. Translate customer insights into marketing strategy through user research, interviews, win/loss analysis, and competitive intelligence. Own channel strategy by identifying the right mix of channels (in-app, email, sales enablement, website, social, etc.) to build scalable and effective GTM launch stacks. Build and maintain core product marketing assets including one-pagers, release notes, internal FAQs, pitch decks, and battlecards. Be an internal and external evangelist for your products, championing their value, advocating for the customer, and representing PMM in both internal and external conversations. Support awareness and lifecycle programs with differentiated messaging that drives acquisition, expansion, and retention. Drive alignment and clarity across teams to ensure all stakeholders are informed, enabled, and working toward shared goals. Continuously test, learn, and iterate by bringing a data-informed mindset and adapting based on what resonates. Who You Are You have 6-8 + years of product marketing experience in SaaS, ideally in a PLG or hybrid GTM environment. Proven track record owning launches and scaling adoption. Strong storyteller who can simplify complex concepts into compelling narratives. Customer-obsessed, with deep empathy for user needs and buying behavior. Comfortable leading cross-functional projects with Product, Sales, Brand, and Customer Success. Highly organized, detail-oriented, and can manage multiple projects without losing momentum. Outstanding written communication skills and love communicating value in a clear, human way. You know how to write for conversion across web, email, and other channels. Outstanding presentation skills—equally comfortable presenting to execs or facilitating webinars for large audiences. Critical thinking and narrative skills that help you connect disparate ideas into a cohesive story. You’re a driver, someone who can take loosely formed ideas and 70% of the info and move it forward without waiting for perfect clarity. Resilient and adaptable and able to flex as timelines, priorities, or project scopes shift. You bring positive energy, clarity, and drive as a collaborative team player. Bonus Points Experience marketing to both self-serve and enterprise customers. Experience with Miro, Asana, G-Suite, User Interviews, and product analytics tools Experience with PLG tactics and lifecycle marketing. What’s in it for you? Calendly is at an inflection point: millions of people rely on us, and we’re building the next chapter of our platform. You’ll have the opportunity to shape how we go to market, influence key decisions, and bring meaningful work to life. This role offers plenty of room to stretch, experiment, and grow. If you're excited to do impactful work with smart, kind teammates—and help redefine how people spend their time, we’d love to meet you. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection The ranges listed below are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 Tier 1 Salary $168,300—$227,700 USD Tier 2 Salary $154,275—$208,725 USD Tier 3 Salary $140,250—$189,750 USD

Product Marketing
Go-to-Market Strategy
Customer Insights
Cross-Functional Leadership
Storytelling
SaaS
PLG Tactics
Lifecycle Marketing
Direct Apply
Posted 12 months ago
CA

Customer Support Specialist, Tuesday-Saturday, 12am-9am ET

CalendlyAnywhereFull-time
View Job
Compensation$21.84 - 25.38 hour

The Customer Support Specialist will be the first point of contact for users needing help, providing solutions and creating the best support experience. They will resolve tickets via Live Chat, Phone, or Email while maintaining expert-level product knowledge. | Candidates should have at least 1 year of experience in SaaS customer support and possess technical troubleshooting skills. Strong written and verbal communication skills, along with the ability to thrive in a fast-paced environment, are essential. | About the team & opportunity What’s so great about working on Calendly’s Customer Experience team? We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day. Why do we need you? Well, we are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers! You will report to a Senior Manager of Customer Service being on the front lines of customer support issues during our overnight shift from 12am-9am EST. A day in the life of a Customer Support Specialist at Calendly You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge. You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics. Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team. On a typical day, you will be working on: Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience Help our customers schedule more meetings Take a consultative approach to problem-solving Maintain fantastic written communication skills Be a Calendly product, use-case, and scheduling industry expert Patiently empathize with customers with every interaction Attend ticket audits and receive active feedback on a regular basis Document & advance customer and internal issues appropriately Go above and beyond to serve our customers and your team (be a self-starter) Use your technical savviness and resourcefulness to assist customers relatively autonomously Take ownership over the customer experience you provide What do we need from you? 1+ years of experience in software (SaaS) customer support Technical software troubleshooting skill and experience Live Chat or Phone customer support experience a plus Someone who thrives in a challenging, fast-paced environment and enjoys helping people A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company Drive and ability to thrive in a metrics-focused role and team environment Phenomenal written and verbal communication skills Outstanding time management skills Someone who works collaboratively with a passionate, customer-centric team Authorized to work lawfully in the United States of America. Calendly does not engage in immigration sponsorship at this time Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment. This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience. Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context. We're looking for self-starters who are curious and intrinsically motivated to make an impact. Available shifts In order to best serve our customers globally, and to support multiple time zones, seven days a week. This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday-Saturday from 12am-9am EST. What’s in it for you? Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. Our Hiring Process: We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com. Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com . Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, California, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection The ranges listed below are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits. Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 Tier 1 Hourly $21.84—$25.38 USD Tier 2 Hourly $21.84—$25.38 USD Tier 3 Hourly $21.84—$25.38 USD

Customer Support
Technical Troubleshooting
Live Chat
Phone Support
Problem-Solving
Communication
Time Management
Self-Starter
Empathy
Product Knowledge
Consultative Approach
Documentation
Team Collaboration
Metrics Focused
Resourcefulness
Direct Apply
Posted about 1 year ago

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