Calance

Manage and support Windows server environments including deployment, automation, and environment performance monitoring. | Requires 5+ years IT experience with Windows Server platforms, PowerShell, SQL, VMware, and strong communication and customer service skills. | Windows Systems Administrator The Windows Systems Administrator within the Environment Management Group is responsible for identifying, analyzing, monitoring, supporting, architecting, and engineering solutions. Areas of responsibility involve OS, middleware, applications, and databases for pre-production servers. Strong coding skills around automation is a MUST. Must have experience in using Bitbucket, Artifactory, GitLab and a ticketing process. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Deploy, smoke test, and validate new code releases. Backup and restore environments to previous version in case of rollback Maintain and control access to test environments through concept of least privilege Provide a weekly status report for current projects Review and provide recommendations to improve environment performance Manage tickets and tasks assigned to provide detailed information on all support provided, recommended solutions, and improvements that are implemented Provide technical assistance to other Systems Administrators as needed Understand and document how entire environment and its dependencies is integrated Spec and build out new environments as needed Monitor and maintain standard documentation for policies, procedures and practices Demonstrate effective time management and the ability to maintain multiple tasks Apply effective communication and customer support to our QA and Dev teammates MINIMUM QUALIFICATIONS: Bachelor s Degree in Information Technology related fields or equivalent work experience Emphasis on Windows Server platforms, 2003, 2008, 2012, 2016, 2019 and 2022 SQL Clustering, PowerShell Automation, IIS configuration, AD, DNS, VLANS, Netscalers, etc. Familiarity with SQL connections and basic queries, Oracle connections, VMWare Minimum of 5 years of experience in Customer Service and Information Technology Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively Demonstrated ability to work well with cross-functional groups Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company Approachable and open Demonstrated professionalism and courtesy in responding to phone calls and emails Strong Customer Service skills and the ability to train others in these skills Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills Demonstrated ability to manage multiple projects/tasks, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, determination of sense of urgency, and follow through Occasional travel may be required Primary responsibilities occur during standard business hours but off hours work is part of the job

Manage procurement processes including sourcing, vendor management, contract negotiation, and financial spend oversight to support high-performance computing infrastructure. | Requires 5-7 years procurement or strategic sourcing experience, strong financial acumen, negotiation skills, and familiarity with hardware markets and procurement systems. | Company Overview: We are a pioneering Infrastructure-as-a-Service (IaaS) company, focusing on delivering High-Performance Computing (HPC) solutions. Our cutting-edge data centers form the core of our operations, empowering us to offer unmatched computational resources to our global clientele. In line with our growth and the expansion of our services, we are seeking an experienced and strategic Procurement Manager to strengthen our Finance team. Position Summary: Reporting into the Finance organization, the Procurement Manager plays a critical role in sourcing, negotiating, and managing the supply of hardware, software, and services that power our high-performance computing environments. This role encompasses strategic sourcing, vendor relationship management, contract negotiation, and end-to-end purchase order lifecycle ownership, with a strong emphasis on financial discipline, spend visibility, and capital efficiency. The successful applicant will partner closely with Finance leadership on budgeting, forecasting, and capex planning while working cross-functionally with Infrastructure Operations, Deployment, and Legal to ensure cost-effective and timely procurement that supports the reliability and scalability of our infrastructure. Travel to data centers, vendor sites, and industry events within the US may occasionally be required to support supplier audits, hardware acceptance, or strategic vendor engagements. Key Responsibilities: Financial Stewardship and Spend Management: Partner with FP&A and Accounting to align procurement activity with budgets, forecasts, and capex plans Own spend analytics and reporting, providing Finance leadership with visibility into commitments, accruals, and savings realization Build and maintain total-cost-of-ownership models to inform make-vs-buy and lease-vs-buy decisions Track and report on cost-savings, cost-avoidance, and working capital impact against annual targets Support month-end and quarter-end close activities related to POs, accruals, and vendor commitments Sourcing and Vendor Management: Identify, evaluate, and onboard suppliers of server hardware, GPUs, networking equipment, storage, and data center consumables Build and maintain strong relationships with OEMs, distributors, and value-added resellers Conduct regular supplier performance reviews against quality, delivery, and cost benchmarks Manage RFx processes (RFI, RFP, RFQ) and lead competitive bidding to secure optimal terms Develop and execute multi-sourcing strategies to mitigate supply chain risk Contract Negotiation and Administration: Negotiate pricing, payment terms, SLAs, warranties, and master purchase agreements with vendors Partner with Legal to review and finalize contracts, NDAs, and statements of work Maintain a contract repository and track renewal, expiration, and key obligation dates Drive cost-savings initiatives through volume commitments, rebates, and favorable payment structures Purchase Order and Supply Chain Operations: Oversee the full purchase order lifecycle from requisition through receipt and invoice reconciliation, in partnership with Accounts Payable Coordinate with Infrastructure Operations and Deployment teams to align procurement timelines with build schedules Monitor lead times, allocations, and market conditions for critical components such as GPUs and high-capacity storage Manage RMA workflows and warranty claims in partnership with the operations team Track inventory levels and work with stakeholders to forecast demand accurately Collaboration and Communication: Serve as the procurement point of contact for Infrastructure Operations, Network Engineering, and Deployment teams, translating technical requirements into sourcing strategies Provide Finance and executive leadership with regular reporting on spend, savings, and supplier performance Escalate supply chain risks and material cost variances with proposed mitigations Represent the Finance organization in cross-functional planning and prioritization discussions Documentation and Process Improvement: Maintain thorough documentation of vendor records, contract terms, pricing history, and procurement policies Develop and refine procurement playbooks, approval workflows, and standard operating procedures aligned with Finance controls Identify opportunities to automate purchase requisitions, approvals, and reporting through procurement and ERP systems Compliance and Risk Management: Ensure procurement activities adhere to internal financial controls, segregation-of-duties requirements, and applicable regulations Support internal and external audit requests related to procurement, spend, and vendor management Conduct supplier due diligence including financial health, security posture, and ethical sourcing practices Maintain audit-ready records of all sourcing decisions and contractual commitments Qualifications: Bachelor's degree in Finance, Accounting, Supply Chain Management, Business, or a related field; MBA or CPSM/CIPS certification a plus 5-7 years of procurement or strategic sourcing experience, preferably within a Finance organization and in data center, hardware, or technology environments Strong financial acumen with experience partnering with FP&A, Accounting, and Treasury on budgeting, accruals, and capex planning Proven track record negotiating high-value contracts with OEMs and distributors (Dell, HPE, Supermicro, NVIDIA, Cisco, Arista, or similar) Strong understanding of server, GPU, storage, and networking hardware markets, including pricing dynamics and supply constraints Demonstrated ability to manage complex, multi-stakeholder sourcing initiatives from requirements gathering through delivery Proficiency with procurement and ERP systems (Coupa, NetSuite, SAP Ariba, Oracle, or similar) Advanced Excel skills with the ability to build TCO, savings, and scenario models; comfort with BI tools a plus Familiarity with INCOTERMS, import/export compliance, and logistics for international hardware shipments preferred Excellent negotiation, written, and verbal communication skills with the ability to influence both technical and executive audiences Strong organizational skills with the ability to manage multiple priorities and tight deadlines in a fast-paced environment Sound judgment and integrity when handling confidential pricing, financial, and contractual information Availability to travel occasionally to data centers, vendor facilities, and industry events as required

Maintain and optimize HPC infrastructure through monitoring, maintenance, incident response, and collaboration. | 3-5 years infrastructure operations experience, Linux admin skills, hardware troubleshooting, automation tools familiarity, and occasional travel availability. | Company Overview: We are a pioneering Infrastructure-as-a-Service (IaaS) company, focusing on delivering High-Performance Computing (HPC) solutions. Our cutting-edge data centers form the core of our operations, empowering us to offer unmatched computational resources to our global clientele. In line with our growth and the expansion of our services, we are on the lookout for an experienced and dedicated Infrastructure Operations Engineer to strengthen our team. Position Summary: The Infrastructure Operations Engineer is critical in maintaining and optimizing the infrastructure that powers our high-performance computing environments. This role encompasses proactive system monitoring, maintenance operations, and rapid response to infrastructure incidents. The successful applicant will work closely with cross-functional teams including Network Engineers, deployment teams, and customer support, ensuring maximum uptime and reliability of our infrastructure. Travel to Data Centers located within the US may sometimes be required to support critical maintenance, troubleshooting, or infrastructure upgrades Key Responsibilities: Maintenance and Support: Perform daily infrastructure health checks and monitoring to ensure optimal system performance Execute firmware updates and patch management across server infrastructure Handle RMA processes and coordinate hardware replacements with vendors and on-site personnel Respond to customer support escalations requiring backend infrastructure access, ensuring timely resolution Document and execute standard operating procedures to maintain operational consistency System Administration: Maintain server configurations and automation scripts to streamline operations Perform routine backup verification and restoration testing to ensure data integrity Execute change requests following established approval processes and change management protocols Monitor system performance and resource utilization, identifying optimization opportunities Collaboration and Communication: Work closely with Network Engineers, deployment teams, and customer support to resolve complex issues Coordinate with OEMs and vendors through external portals for hardware support and replacements Escalate complex technical issues to senior leadership when necessary Participate in post-incident reviews and contribute to continuous improvement initiatives Documentation and Process Improvement: Maintain thorough documentation of infrastructure configurations, procedures, and incident resolutions Contribute to the development and refinement of operational runbooks and knowledge base articles Identify opportunities for automation and process optimization Safety and Compliance: Adhere to strict data center safety protocols and operational standards Follow security best practices and compliance requirements for infrastructure access and maintenance Participate in regular safety training and briefings Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field preferred 3-5 years of experience in infrastructure operations, system administration, or a similar role in enterprise or data center environments Strong hands-on experience with server hardware components including drives, RAM, power supplies, network interfaces, and server chassis Proven ability to diagnose and troubleshoot complex infrastructure issues using systematic methodologies Advanced proficiency with Linux system administration including shell scripting, process management, log analysis, and system optimization Experience with infrastructure monitoring tools and alerting systems Familiarity with automation tools (Ansible, Puppet, Chef, or similar) preferred Experience with ticket management systems and incident response workflows Knowledge of IPMI, BMC, and out-of-band management tools Understanding of storage systems, networking fundamentals, and HPC infrastructure preferred Strong problem-solving abilities with demonstrated capacity to work independently and make sound decisions under pressure Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment Effective communication skills, both written and verbal, with ability to explain technical concepts to non-technical stakeholders Availability to participate in on-call rotation and travel occasionally to data center locations as required

Provide first-level technical support and escalate complex issues while maintaining customer communication. | 1-3 years technical support experience with Linux and networking knowledge in a 24/7 shift environment. | Company Overview We are a pioneering Infrastructure-as-a-Service (IaaS) company, focusing on delivering High-Performance Computing (HPC) solutions. Our cutting-edge data centers form the core of our operations, empowering us to offer unmatched computational resources to our global clientele. As we continue to grow, we are expanding our Customer Experience team to ensure our clients receive responsive, knowledgeable, and consistent technical support. Position Summary The Technical Support Engineer serves as the first point of contact for customers seeking assistance with our platform. This role is responsible for troubleshooting common technical issues, guiding customers through operational tasks such as server reboots and firewall configuration, and ensuring timely resolution or structured escalation when necessary. This is a 24/7 shift-based role that requires strong communication skills, technical aptitude, and disciplined escalation practices. The successful candidate will work closely with Engineering and Infrastructure teams while maintaining ownership of the customer experience from initial contact through resolution Key Responsibilities Customer Support & Troubleshooting: Provide first-level technical support via ticketing system, Slack, or email. Assist customers with platform-related tasks including server reboots, firewall rule setup, network configuration, and system status checks. Issue Triage & Escalation: Identify issues requiring escalation to Engineering or Infrastructure teams. Provide detailed and complete escalation summaries including business impact, troubleshooting steps performed, relevant logs, and reproduction details. Maintain communication ownership with the customer throughout the escalation lifecycle. Documentation & Knowledge Management: Contribute to internal and external knowledge base articles to reduce repeat issues and improve efficiency. Operational Standards & 24/7 Coverage: Participate in shift-based 24/7 coverage including weekends and holidays as required. Meet defined SLAs for first response and resolution time. Execute clean shift handoffs that include ticket status, customer impact, and next required actions. Qualifications Bachelor s degree in Computer Science, Information Technology, or related field preferred. 1 3 years of experience in technical support, help desk, or customer-facing technical roles. Working knowledge of Linux command line including file navigation, process monitoring, and log review. Understanding of networking fundamentals such as IP addressing, ports, DNS, and firewall concepts. Experience working within ticket management systems and SLA-driven environments. Strong problem-solving skills, clear written and verbal communication abilities, and the capacity to work effectively in a structured 24/7 support model. Preferred qualifications include experience supporting cloud or IaaS platforms, familiarity with virtualization or server concepts, and exposure to APIs or command-line tools.

Lead reliability engineering strategy, observability, automation, and incident management across cloud and on-prem platforms. | 7+ years software engineering with expertise in DevSecOps, observability platforms, Azure cloud, programming in .NET/C#, Python, SQL, and strong incident management skills. | Job Title: SRE Lead Platform Engineer- Remote Duration: 6 Months to Hire Location: Fully remote, EST The key skills for this Lead SRE Platform Engineer role are observability and monitoring (MELT data) using tools like Dynatrace, Datadog, and SCOM, strong Azure cloud and hybrid infrastructure knowledge, and DevOps automation with CI/CD, GitHub, and Terraform. The role also requires programming for automation (Python, C#, SQL) and strong experience with incident management, root cause analysis, and reliability engineering practices. At a lead level, the focus is on defining monitoring standards, improving system reliability, and guiding cross-team efforts to reduce outages and improve platform performance. Dynatrace Datadog Microsoft SCOM A typical day for this engineer would be a mix of monitoring system health, investigating reliability issues, improving observability, and leading automation and infrastructure improvements. Role Summary As a Lead SRE Platform Engineer, you will drive reliability engineering strategy and execution across critical IT Business Solutions platforms at Wegmans. This role focuses on improving uptime, performance, and operational efficiency through software enhancements, observability, automation, and data-driven root cause analysis (RCA). You will serve as the technical lead for SRE practices establishing monitoring standards, improving MELT (Metrics, Events, Logs, Traces) strategy, influencing tooling decisions, and partnering across infrastructure, development, operations, and vendor teams. This is a high-impact opportunity to build and mature reliability engineering capabilities from the ground up. What You ll Do Reliability & Observability Leadership Define and mature SRE best practices across cloud and on-prem environments. Design and implement comprehensive monitoring strategies using tools such as: o Dynatrace o Datadog o Microsoft SCOM Develop dashboards, alerts, synthetic testing, and proactive monitoring capabilities. Establish and evolve a MELT data strategy to improve service reliability. Provide data-driven RCA investigations and implement preventative solutions. Platform & Application Reliability Support and enhance reliability across: Cloud & Infrastructure o Microsoft Azure (software, storage, Azure local) o Hyper-V and legacy VMware environments o NetApp and Pure storage platforms o Azure log analytics o Infrastructure as Code using Terraform o Migration from Azure DevOps to GitHub (strong GitHub experience required) Order Management Systems o Azure-based, internally developed .NET/C# applications o Internal message queuing systems o Logging, analytics, and synthetic testing post-patching o API-based integrations Workforce & Payroll Platforms o Workday (Payroll) o ADP Vantage (Timekeeping) Warehouse & Distribution Systems o Blue Yonder Warehouse Management System (WMS) o Vocollect handheld voice picking devices o Network analytics for identifying dead zones and connectivity issues o Barcode scanners and device connectivity troubleshooting DevSecOps & Automation Lead CI/CD reliability improvements (Azure DevOps GitHub transition critical). Enhance pipeline automation with embedded security controls. Advance Infrastructure-as-Code standards (Terraform). Improve configuration management and change governance. Drive automation to reduce manual intervention and operational risk. ITSM & Incident Management Work within BMC ecosystem including: o BMC Helix o BMC Remedy o BMC Server Automation Optimize automated incident generation (SCOM BMC workflows). Improve triage, escalation, and impact modeling across services. Monitor vendor performance and escalate appropriately. Participate in off-hour escalation support when required. Strategic Impact Develop predictive reliability models using statistical techniques. Identify systemic risk across production systems. Guide tooling decisions (e.g., Dynatrace vs. Datadog or other observability platforms). Ensure regulatory and operational compliance standards are met. Facilitate cross-functional collaboration and document SRE procedures and planning artifacts. Required Qualifications 5 7+ years of Software Engineering and Infrastructure/Database Engineering experience. Deep expertise in: o DevSecOps practices o Observability platforms o API integrations o Performance management tools o ITIL principles o ITSM data analytics o MELT data collection and analysis Experience in Azure cloud environments. Strong analytical and problem-solving skills. Demonstrated ability to influence technical direction. Excellent communication and cross-team collaboration skills. Continuous improvement mindset focused on reliability engineering. Preferred Qualifications Strong programming experience in: o .NET / C# o Python o SQL Experience with MSSQL (primary) and Oracle (limited). Experience with GitHub (critical for upcoming transition). Agile/Scrum experience. Knowledge of Reliability-Centered Engineering and maintenance strategies. Experience with synthetic testing and proactive validation post-deployment. Bachelor s degree in a related technical field. Thank you, Shiva Mittal