CAI

Lead large-scale, complex technology and business initiatives ensuring successful delivery of strategic and operational outcomes. | Bachelor's degree and 7+ years project management experience with strong analytical, communication, and organizational skills. | Project Manager Req number: R8477 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Project Manager ready to take us to the next level! If you have project management expertise and experience leading large-scale, complex technology and business initiatives, and are looking for your next career move, apply now. Job Description We are looking for a Project Manager to lead the successful delivery of large, complex initiatives that support strategic, operational, regulatory, and market readiness objectives. This position will be full-time and hybrid in Pittsburgh, PA for a 6-12 month contract. What You’ll Do Lead large, complex technology projects (30–60 different product areas) with business readiness activities baked in through the full project management lifecycle, ensuring successful delivery of committed business outcomes Coordinate technology and business workstreams across cross-functional teams to achieve committed business outcomes Develop and execute integrated delivery plans that align scope, timelines, resources, dependencies, and business objectives Build strong partnerships across business and technology teams while providing clear, outcome-focused communications and recommendations to leadership Proactively identify, mitigate, and escalate risks, issues, assumptions, and dependencies to protect delivery commitments Manage project budgets, forecasts, staffing plans, and resource allocation to achieve delivery objectives Ensure compliance with Delivery Excellence standards, governance requirements, project controls, and change management processes Drive readiness, operational transition, training, and implementation activities to support successful adoption and business outcomes Lead cross-functional teams, facilitate decision-making, drive accountability, and influence stakeholders without direct authority Leverage lessons learned and best practices to improve delivery processes, governance, and organizational effectiveness What You’ll Need Required: Bachelor’s degree 7 years of experience in project management, successfully delivering complex projects on time and within budget, and managing multiple projects concurrently: Strong understanding of project management principles and best practices Excellent analytical, problem-solving, and decision-making skills Exceptional written and verbal communication skills, with the ability to present information clearly and concisely to diverse audiences Strong organizational and time management skills, with a demonstrated ability to prioritize tasks and manage competing demands Proven ability to manage projects using a wide range of methodologies (Waterfall, Agile, etc.) Preferred: Experience in project management in the healthcare or health insurance industry Experience with the following tools used at Highmark: Monday.com, Planview, and Oracle ERP Resource and Financial module Experience with Open Enrollment (OEP/AEP) readiness planning Commercial and Government health insurance product implementation experience Ability to lead as a Program Manager while grounded in Project Management discipline Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Must be able to communicate with customers/team members over the phone and in person Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc. Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $80-$83 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Lead and optimize cybersecurity operations center including incident response and vulnerability management. | 8+ years IT/cybersecurity experience with 2+ years leadership and hands-on Microsoft security stack expertise. | Senior Technical Lead, Cybersecurity Operations Center (COC) Req number: R8240 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Senior Technical Lead, Cybersecurity Operations Center (COC) you will evaluate our client's current SOC organization, processes, and technology tools and rebuild/ optimize it. Job Description We are looking for a Senior Technical Lead, Cybersecurity Operations Center (COC) to manage the deployment, ongoing tuning, configuration, and operation of managed detection and response (MDR) tools and services, endpoint detection solutions, software logging and scanning tools, and other cybersecurity solutions while overseeing security event, incident, and vulnerability assessment and remediation efforts. The Senior Technical Lead, Cybersecurity Operations Center (COC) will evaluate our client's current COC Organization, process and technology tools, making recommendations to optimize and rebuild. This position will be a full-time 4-6 month contract and onsite in the Chicago loop. There is no relocation for this position, local candidates only. This position requires the incumbent to be onsite in Chicago onsite initially 5-days per week with the possibility of going hybrid after 3-months. Due to our end client, only US Citizens will be considered for this role. What You’ll Do Analyze our client's current state COC organization, technology and operational process environment. Define process/ procedure, organizational gaps Define future state COC organization (roles and responsibilities, current staff alignment, skills gaps), processes (event triage, playbook), and technology (note: the client does not want to implement new technology, but if there is a vision to eliminate redundancy and/or an opportunity to consolidate then there should be recommendations) Gain an understanding our client's current state infrastructure, how to tune, identify redundancies and basically teach the team what it all means so they can be effective in their COC Manage the deployment, ongoing tuning, configuration, and operation of managed detection and response (MDR) tools and services, endpoint detection solutions, software logging and scanning tools, and other cybersecurity solutions to ensure cybersecurity health Oversee the assessment and remediation of all security events, incidents, and vulnerabilities identified by the security operations team Collaborate with IT teams and business stakeholders to establish expectations, develop security strategies, build consensus on remediation plans, and facilitate implementation Create, refine, test, and enforce cybersecurity policies and procedures to identify security gaps and remediation actions Develop and maintain disaster recovery plans and coordinate organizational readiness for disruptive events and business continuity Implement cybersecurity awareness and training programs that educate employees on recognizing, responding to, and reporting cybersecurity threats Monitor emerging cybersecurity threats, vulnerabilities, industry best practices, and regulatory requirements to ensure compliance and continuous improvement Provide expertise and guidance on security data analysis methodologies and collaborate with cross-functional teams to enhance detection and response capabilities Recommend strategies to reduce security risks across cloud environments, on-premises infrastructure, servers, network devices, and endpoint systems Review, update, communicate, and execute incident response plans while coordinating exercises and ensuring stakeholders understand their responsibilities What You'll Need Required: Bachelor's degree in Information Technology, Engineering, Management Information Systems, or a related field or four years of equivalent experience in IT networking or cybersecurity in lieu of a degree Eight years of experience in IT networking or cybersecurity including six years of experience as a security analyst, network engineer, or systems engineer Recent and practical hands-on experience in the following MS stack: EntraID, Defender (cloud, endpoint, email) and Sentinel Two years of cybersecurity operations team leadership experience Considerable knowledge of security event monitoring, analysis, triage, vulnerability scanning, asset management, and MDR/SIEM tools and processes Considerable knowledge of PCs, servers, firewalls, TCP/IP, network administration tools, intrusion detection systems, anti-virus software, Active Directory, data encryption, and security best practices Knowledge of cybersecurity frameworks and methodologies including NIST 800-53, ISO 27001, MITRE ATT&CK, and CIS Controls Strong problem-solving skills with the ability to balance business requirements and cybersecurity risk Strong program and project management skills Strong verbal and written communication skills with the ability to engage effectively with vendors and stakeholders at all organizational levels Strong organizational, analytical, and critical thinking skills to evaluate cybersecurity controls and recommend improvements Ability to build and lead high-performing teams through clear direction, accountability, and results-driven leadership Ability to evaluate cybersecurity control effectiveness, recommend security improvements, build consensus, and facilitate execution Ability to prioritize and execute tasks in a high-pressure environment while balancing risk and business needs Ability to collaborate effectively with IT teams, business users, and external partners to deliver secure technology solutions Preferred: Experience standing up a COC CISM CISSP CompTIA Security+ Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $150,000 - $160,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Provide Level 1 technical support via phone, email, and chat, document and escalate tickets, and maintain customer service standards. | 6-12 months service desk or technical support experience, high school diploma or GED, strong troubleshooting and communication skills, ability to work weekends. | Service Desk Analyst Req number: R8301 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. This position includes working weekends. What You’ll Do Provide General IT end-user support Utilize excellent customer service skills and exceed customers’ expectations Interact via telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions Properly escalate unresolved issues to the next level of support with strong supporting documentation Following documented processes to resolve customer issues Ensure proper recording, categorization, documentation, and closure of all tickets Analyze the impact and urgency of customer’s issues and prioritize appropriately Recommend procedure modifications or improvements Drive positive results in Customer Experience through timely responses and professional interaction Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics Preserve and grow your knowledge of Service Desk procedures, products, and services May perform other job duties as directed by Team Lead or Service Delivery Leader What You’ll Need Required: Minimum 6-12 months’ experience in a Service Desk role and/or technical support role Minimum 6-12 months of customer service experience in a professional industry High School Diploma or GED Ability to work Saturday through Wednesday 9:00am - 5:00pm EST Strong troubleshooting and documentation skills Excellent customer service skills Strong attention to detail and strong communication skills (both written and oral) Excellent work ethic Problem-solving skills Solution driven Preferred: Associate degree preferred in related field Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Oversee cybersecurity tool deployment, manage security events and incidents, lead vulnerability remediation and disaster recovery efforts. | Bachelor's degree or equivalent, 8+ years IT/cybersecurity experience with 2+ years leadership, proficiency in security frameworks and MDR/SIEM tools. | Senior Manager, Cyber Security Control Center Req number: R8240 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Senior Manager, Cyber Security Control Center you will be responsible for managing the tools and services along with overseeing security events, incidents and vulnerability for our client's security environment. Job Description We are looking for a Senior Manager, Cyber Security Control Center to manage the deployment, ongoing tuning, configuration, and operation of managed detection and response (MDR) tools and services, endpoint detection solutions, software logging and scanning tools, and other cybersecurity solutions while overseeing security event, incident, and vulnerability assessment and remediation efforts. This position will be a full-time contract and hybrid in the Chicago loop. There is no relocation for this position, local candidates only. Only work authorizations not requiring sponsorship now or in the future will be considered. What You’ll Do Manage the deployment, ongoing tuning, configuration, and operation of managed detection and response (MDR) tools and services, endpoint detection solutions, software logging and scanning tools, and other cybersecurity solutions to ensure cybersecurity health Oversee the assessment and remediation of all security events, incidents, and vulnerabilities identified by the security operations team Collaborate with IT teams and business stakeholders to establish expectations, develop security strategies, build consensus on remediation plans, and facilitate implementation Create, refine, test, and enforce cybersecurity policies and procedures to identify security gaps and remediation actions Develop and maintain disaster recovery plans and coordinate organizational readiness for disruptive events and business continuity Implement cybersecurity awareness and training programs that educate employees on recognizing, responding to, and reporting cybersecurity threats Monitor emerging cybersecurity threats, vulnerabilities, industry best practices, and regulatory requirements to ensure compliance and continuous improvement Provide expertise and guidance on security data analysis methodologies and collaborate with cross-functional teams to enhance detection and response capabilities Recommend strategies to reduce security risks across cloud environments, on-premises infrastructure, servers, network devices, and endpoint systems Review, update, communicate, and execute incident response plans while coordinating exercises and ensuring stakeholders understand their responsibilities What You'll Need Required: Bachelor's degree in Information Technology, Engineering, Management Information Systems, or a related field or four years of equivalent experience in IT networking or cybersecurity in lieu of a degree Eight years of experience in IT networking or cybersecurity including six years of experience as a security analyst, network engineer, or systems engineer Two years of cybersecurity operations team leadership experience Considerable knowledge of security event monitoring, analysis, triage, vulnerability scanning, asset management, and MDR/SIEM tools and processes Considerable knowledge of PCs, servers, firewalls, TCP/IP, network administration tools, intrusion detection systems, anti-virus software, Active Directory, data encryption, and security best practices Knowledge of cybersecurity frameworks and methodologies including NIST 800-53, ISO 27001, MITRE ATT&CK, and CIS Controls Strong problem-solving skills with the ability to balance business requirements and cybersecurity risk Strong program and project management skills Strong verbal and written communication skills with the ability to engage effectively with vendors and stakeholders at all organizational levels Strong organizational, analytical, and critical thinking skills to evaluate cybersecurity controls and recommend improvements Ability to build and lead high-performing teams through clear direction, accountability, and results-driven leadership Ability to evaluate cybersecurity control effectiveness, recommend security improvements, build consensus, and facilitate execution Ability to prioritize and execute tasks in a high-pressure environment while balancing risk and business needs Ability to collaborate effectively with IT teams, business users, and external partners to deliver secure technology solutions Preferred: CISM CISSP CompTIA Security+ Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $150,000 - $160,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.