CAI

Drive organizational change and user adoption of new projects and technologies while collaborating with leadership and stakeholders. | Requires 6+ years of experience in organizational change management within a PMO or similar environment, strong communication skills, and ability to work hybrid in Newark, DE. | Senior Organizational Change Management (OCM) Business Analyst Req number: R6110 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Senior OCM Business Analyst, you will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors. Job Description We are looking for a highly motivated and driven Senior Organizational Change Management (OCM) Business Analyst to join our team in Newark, Delaware. This is a full-time, salaried opportunity that is hybrid and requires on-site work three days per week (Tuesday – Thursday). The OCM Business Analyst will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors. What You’ll Do • Assist in developing and maintaining communication plans, training materials, and stakeholder registries. • Identify and report potential risks and issues, ensuring timely resolution. • Collaborate with vendors, PMO team members, clients, and OCM personnel to execute OCM deliverables and interventions. • Complete deliverables to ensure effective communications, training, education, and project plans while meeting deadlines and quality standards. • Provide support for implementing OCM interventions, such as the Change Champion Network, to facilitate business process improvements and technology modernization efforts. • Ensure tasks align with the goals, culture, and strategy of CAI and the client organization. • Contribute to the development of short- and long-term goals, KPIs, and objectives, and execute tasks to meet defined targets. • Foster collaboration with the client, PMO, vendors, and colleagues to support transformational initiatives. • Maintain a professional attitude, accept accountability, and contribute to a positive team environment. • Act as a trusted resource to clients, ensuring user adoption of new processes and technologies. What You’ll Need Required: • 6+ years of experience supporting organizational change management efforts in a PMO or similar environment. • Proven ability to deliver tasks, report progress, and address risks in a professional manner. • Excellent collaboration and communication skills with a focus on building trusted relationships. • Ability to work in a hybrid environment in Newark, Delaware, with a commitment to meeting business needs. Physical Demands • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards • Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $115,000 - $125,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Lead technology strategy and architecture for enterprise healthcare and data platforms. | Senior Salesforce Solution Architect with 7+ years experience, Salesforce multi-cloud expertise, and certifications. | Salesforce Solution Architect Req number: R7242 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Salesforce Solution Architect ready to take us to the next level! If you have strong experience in Salesforce multi-cloud architecture, cross-functional solution design, and integration collaboration, and are looking for your next career move, apply now. Job Description We are looking for a Salesforce Solution Architect who will be responsible for defining, governing, and validating end-to-end Salesforce architecture across Sales, Service, CLM, and integrated business processes. Acting as the client’s architectural authority, this role partners closely with system integrators, product owners, technical leads, data teams, and business stakeholders to ensure scalable, secure, and future-proof design aligns with the client’s roadmap and Salesforce best practices. This position will be a contract and remote . Candidates located in Eastern and Central time zones are preferred due to the client's work environment and alignment with operational needs. What You’ll Do • Design and validate a scalable, efficient, and sustainable Salesforce architecture for multi-cloud global implementations • Evaluate proposed solutions for maintainability, extensibility, and long-term viability • Align all architectural decisions with the Salesforce product roadmap, enterprise architecture principles, and internal standards • Define configuration standards, design patterns, and guardrails for functional and technical teams • Review and approve functional designs across workstreams (Sales, Service, CLM, Integration, Data, RFP, etc.) • Translate business strategies and requirements into holistic Salesforce solutions that balance user experience, performance, and compliance • Ensure alignment between technical teams, functional SMEs, and business owners to deliver solutions on schedule • Partner with the Integration Lead to design robust integration architecture with SAP, Agiloft, Workday, and other enterprise platforms • Validate data flows, API usage, middleware strategy, and integration patterns • Support data strategy activities, including data migration, mapping, and cleansing (in collaboration with Data Lead and SI) • Provide architectural oversight throughout discovery, design, build, testing, and cutover phases • Review solution designs to ensure adherence to best practices, security frameworks, and change control processes • Support DevOps alignment, including environment strategy, release sequencing, and deployment governance • Participate in workshops, design reviews, RFP evaluations, and architecture decision records • Communicate architectural risks, tradeoffs, and recommendations to program leadership and executive stakeholders What You'll Need Required: • Minimum of 7 years of experience as a Salesforce Solution Architect • Strong expertise in Salesforce solutions architecting and multi-cloud architecture across multiple Salesforce clouds, including Sales, Service, and CLM • Expertise in designing scalable, secure, and sustainable Salesforce architectures that adhere to Salesforce best practices and enterprise standards • Hands-on experience with integration strategies involving enterprise platforms such as SAP, Agiloft, and Workday, including API usage, middleware strategies, and integration patterns • Experience with data migration, mapping, and cleansing processes in collaboration with data teams • Demonstrated ability to provide architectural oversight and lead cross-functional teams, including system integrators, technical leads, and business stakeholders • Strong knowledge of architectural governance, DevOps alignment (environment strategy, release sequencing, and deployment governance), and adherence to security frameworks • Salesforce Cloud certifications are required, preferably multiple across the Salesforce Platform; strong preference for candidates holding Sales and Service Cloud certifications, with Marketing or Development certifications considered advantageous but not essential Preferred: • Experience working in industries requiring complex Salesforce integrations and compliance (e.g., manufacturing, technology, or enterprise services) • Familiarity with East Coast working hours to ensure effective communication and alignment with program schedules • Experience engaging with executive stakeholders, presenting architectural risks and trade-offs, and participating in RFP evaluations Physical Demands • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-AL2 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $100.00-$105.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Lead product release teams and manage Salesforce modernization projects ensuring alignment with goals and timelines. | 7+ years as Business Analyst with Salesforce experience and leadership in PMO structures. | Req number: R7103 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Senior Business Analyst ready to take us to the next level! If you have experience leading the product release team, ensuring alignment with project goals and timelines led product release teams and are looking for your next career move, apply now. Job Description We are looking for a Senior Business Analyst to work on a Salesforce modernization project. This position will be full-time and hybrid in Newark, DE. What You'll Do Lead the product release team, ensuring alignment with project goals and timelines Collaborate closely with clients and implementation partners to understand and document business requirements Facilitate communication between stakeholders to ensure that all project objectives are met Develop and maintain comprehensive project documentation, including requirements, user stories , and process flows Analyze and optimize business processes to leverage the full potential of the Salesforce platform Provide expert guidance on Salesforce capabilities and best practices Conduct regular meetings with stakeholders to provide project updates and gather feedback Ensure quality assurance and compliance with organizational standards What You'll Need Required: Minimum of 7 years of experience in a Business Analyst role, preferably with Salesforce projects Proven experience in leading project teams within a PMO structure. Strong understanding of Salesforce platform capabilities and limitations Excellent communication and interpersonal skills , with the ability to work collaboratively with diverse teams Strong analytical and problem-solving skills Ability to manage multiple priorities and adapt to changing project requirements Preferred: Relevant certifications such as Salesforce Certified Business Analyst , Salesforce Certified Administrator, and Certified ScrumMaster (CSM) are preferred #dnp Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $110,000 - $130,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Support organizational change initiatives by developing communication plans, managing risks, collaborating with stakeholders, and fostering user adoption of new technologies. | Requires 3+ years experience in organizational change management within a PMO or similar environment, strong communication skills, and ability to work hybrid onsite in Newark, Delaware. | Req Number R7208 Employment Type Full time Worksite Flexibility Onsite Who We Are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the OCM Business Analyst, you will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors. Job Description We are looking for a highly motivated and driven Organizational Change Management (OCM) Business Analyst to join our team in Newark, Delaware. This is a full-time, salaried opportunity that is hybrid and requires on-site work three days per week (Tuesday – Thursday). The OCM Business Analyst will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors. What You’ll Do • Assist in developing and maintaining communication plans, training materials, and stakeholder registries. • Identify and report potential risks and issues, ensuring timely resolution. • Collaborate with vendors, PMO team members, clients, and OCM personnel to execute OCM deliverables and interventions. • Complete deliverables to ensure effective communications, training, education, and project plans while meeting deadlines and quality standards. • Provide support for implementing OCM interventions, such as the Change Champion Network, to facilitate business process improvements and technology modernization efforts. • Ensure tasks align with the goals, culture, and strategy of CAI and the client organization. • Contribute to the development of short- and long-term goals, KPIs, and objectives, and execute tasks to meet defined targets. • Foster collaboration with the client, PMO, vendors, and colleagues to support transformational initiatives. • Maintain a professional attitude, accept accountability, and contribute to a positive team environment. • Act as a trusted resource to clients, ensuring user adoption of new processes and technologies. Required What You’ll Need • 3+ years of experience supporting organizational change management efforts in a PMO or similar environment. • Proven ability to deliver tasks, report progress, and address risks in a professional manner. • Excellent collaboration and communication skills with a focus on building trusted relationships. • Ability to work in a hybrid environment in Newark, Delaware, with a commitment to meeting business needs. Physical Demands • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards • Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $90,000 - $95,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Provide Linux server and application support, troubleshoot issues, communicate with stakeholders, and maintain documentation. | Requires hands-on Linux command line experience, problem-solving skills, and ability to work specified night shift hours remotely. | Linux Technical Support Analyst (Tues - Sat 12am - 8:30am ET) Req number: R7179 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Linux Technical Support Analyst, you will work Tuesday - Saturday 12am - 8:30am ET to support our client's critical systems. Job Description We are in need of a Linux Technical Support Analyst to resolve application and software issues with Linux servers, databases and other critical systems. This is a remote position. The Application Support Analyst must be able to work east coast times. This position is Tuesday - Saturday 12am - 8:30am ET . Amazing opportunity for an IT Professional with 1+ year of experience to join the team supporting critical business applications for our client, a global Fortune 500 company. Gain experience supporting and troubleshooting enterprise applications! Only work authorizations that will not require sponsorship now or in the future will be considered. What You'll Do • Resolve process, application and software issues within Linux servers, databases and other mission-critical systems • Communicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leaders • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved • Write technical procedures and documentation for the applications including operations, user guide, etc. • Perform routine maintenance and updates on applications and servers • Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible. • Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved. • Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems. What You'll Need Required: • Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience. • Hands-on Unix and Linux Command Line experience • Ability to prioritize work. • Excellent analytical and problem-solving skills. • Exhibit punctuality and communicate effectively. Preferred: • Knowledge of databases (SQL Server) strong preferred • Exposure to C/C++ is a plus • Scripting and automation is a plus Physical Demands • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $25.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.