Bynder

Manage and grow high-value enterprise customer accounts, ensuring value realization and renewal, while collaborating with internal teams to optimize customer outcomes. | 7+ years in customer success or account management within SaaS, with deep knowledge of DAM or MarTech, and experience managing complex enterprise deployments. | Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers. What you will do: Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment. Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel. Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems. Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals. Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager. Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners. Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies financial profile, latest news and organizational needs. Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions. Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform. Act as a liaison between the customer and the Product team, strategically representing customer feedback to inform the product roadmap. Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business. What you bring: 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts. 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools). Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks. Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level. Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations. Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement. Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships. Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes. Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority. Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment. Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies. Proficiency with AI tools and an understanding of AI's impact on the marketing industry. Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously. Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus). Salary: We are able to offer $92K-$125K + Commission Depending on Experience Why you'll love Bynder! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. Competitive compensation 401(k) - dollar for dollar match up to 6% 100% Company-paid medical, dental, vision, and life coverage for you and your family Unlimited vacation policy Room to advance in a high-growth tech company Referral bonus plans A light-hearted and fun work environment Why you'll love Bynder! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. Competitive compensation 401(k) - dollar for dollar match up to 6% 100% Company-paid medical, dental, vision, and life coverage for you and your family Unlimited vacation policy Room to advance in a high-growth tech company Referral bonus plans A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-Hybrid #LI-AS1

Designing and executing global customer event programs to deepen relationships, drive growth, and support customer lifecycle objectives. | Extensive experience in leading customer-focused events, stakeholder influence, budget management, and strategic planning in B2B or enterprise environments. | Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. The Senior Marketing Manager, Customer Expansion, is a strategic leader responsible for designing, executing, and scaling global event programs that deepen customer relationships, drive account growth, and accelerate expansion revenue. This role owns a portfolio of high-impact customer events—such as Bynder Connect, executive roundtables, product deep-dive workshops, and regional customer experiences—that strengthen retention, advocacy, and long-term value. Key Responsibilities: Strategic Leadership & Program Ownership Define and lead the customer expansion event strategy aligned with customer marketing, account management, and revenue goals. Shape a cohesive global event portfolio that enhances adoption, showcases value realization, and supports multi-product expansion. Operate with high autonomy, determining event priorities, frameworks, and success criteria. Customer Impact & Business Outcomes Own outcomes tied to customer retention, expansion pipeline influence, product adoption, and executive engagement. Build event experiences that elevate customer advocacy, deepen relationships, and reinforce strategic partnership with key accounts. Ensure events directly support customer lifecycle objectives, including renewal, upsell, and cross-sell motions. Event Execution & Communication Strategy Lead large-scale and high-touch customer events, ensuring high-quality execution and measurable business value. Develop and own communication and audience-acquisition strategies to drive targeted attendance, including C-suite engagement. Collaborate with Content and Product leadership on event narratives and content journeys that highlight customer success, product innovation, and strategic outcomes. Executive & Cross-Functional Alignment Partner closely with Customer Success, Sales, Product Marketing, and Executive Leadership to align event goals with customer growth priorities. Influence stakeholders across global teams, building consensus on messaging, audience targeting, and success metrics. Serve as a trusted advisor to executives on customer engagement strategy. Resource & Budget Management Direct internal teams, agencies, and production partners, managing substantial budgets and ensuring ROI. Align resources and investments with high-impact customer expansion initiatives. Expertise & Innovation Demonstrate mastery in customer engagement strategy, experiential design, and event-driven revenue acceleration. Innovate new formats, programs, and experiences that deepen customer connection and promote long-term account growth. Act as an internal subject matter expert on best-in-class customer events and executive engagement experiences. Qualifications: Extensive experience leading customer-focused events in B2B or enterprise environments. Proven ability to influence senior executives, customers, and cross-functional stakeholders. Strong competency in event communications, content strategy, and customer engagement. Demonstrated ability to manage complex budgets, vendors, and global programs. Exceptional interpersonal, strategic planning, and decision-making skills. Salary: We are able to offer $110K-$130K Depending on Experience Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-Hybrid #LI-AS1

Managing relationships with customers, expanding account opportunities, and coordinating with teams to ensure customer satisfaction. | At least 5 years of enterprise sales or account management experience in SaaS/Cloud, with proven success in closing significant revenue and strong communication skills. | Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. We are currently searching for a Strategic Account Manager to join our team! SAM’s are responsible for managing relationships with Bynder’s customers, in addition to working with our Customer Success team’s to build pipeline, and complete sales. Applicants should have a solid Sales background, and thorough knowledge of marketing technology space, in order to make targeted pitches for current and future customers. In addition to staying up to date on Bynder’s offerings, SAM’s must also stay up to date on new technology innovations, digital transformation initiatives, and customer’s overall business objectives and needs. In order to be successful in this role, candidates must be highly organized and professional, a self-starter, as well as have strong analytical and problem-solving capabilities. They will use these skills to build strong business relationships, and establish lines of communications with colleagues, customers, and partners, and drive expansion revenue from our existing customer base. This Strategic Account Managers role will be full time, out of our Boston or San Carlos office. Bynder offers flexible work hours and ability to work from home. This role may require travel to conduct meetings and demonstrations for customers. Responsibilities include: Expand mindshare and adoption of Bynder to new business units, stakeholders and subsidiaries Develop new business opportunities with existing clients by promoting company products and services. Improve customer satisfaction by improving responsiveness and anticipating customer needs. Coordinate with Customer Success team to identify and develop new expansion opportunities Manage relationships with external customer leaders, stakeholders and subject matter experts. Consult to analyze needs and identify new services or changes to existing services. Qualifications: At least 5 years of prior Enterprise Sales or Account Management experience Experience selling in B2B, SaaS/Cloud, DAM, or CMS. Prior experience closing net new or expansion revenue of 1M ARR per year. Bachelor's Degree in business, communications, finance, marketing, economics, or another relevant field. Strong customer service experience and the ability to communicate effectively with clients and management. Proficiently with basic computer programs, such as the Microsoft Office suite, Salesforce.com. Strong public speaking and presentation skills. Proven record of going above and beyond to satisfy the customers needs. Preferred Qualifications: Experience selling in B2B, SaaS/Cloud, DAM, or CMS Thrives in start-up and collaborative environment Benefits: Competitive salary and 401(k) - dollar for dollar match up to 6% Company paid medical and dental coverage Unlimited vacation policy Room to advance in a high-growth tech company Office in Fort Point, near the burgeoning Seaport District A light-hearted and fun work environment Salary: We are able to offer $86K - $114K + Commission DOE Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-AS1