Buzz Solutions

Managing IT operations, security, and application support for a remote organization, including identity and access management, documentation, and compliance. | Minimum 5 years of experience in a similar role, Salesforce experience, understanding of SOC2 compliance, and a relevant bachelor's degree or equivalent experience. | About The Role: We are seeking a System Administrator who will be responsible for administration, configuration, and continuous improvement of various applicable business system(s) (Salesforce, Hubspot, etc) partnering with stakeholders across different departments. This includes managing application software, monitoring and troubleshooting issues, and planning for application capacity and demand across all system portfolios. We are looking for someone who is self-driven, resourceful, and eager to grow—someone who sees this role as an opportunity to demonstrate their expertise, shape the future of AI in utilities, and make a real industry impact. If you enjoy working on a mix of technical challenges, client engagement, and strategic problem-solving, we want to hear from you. Key Responsibilities Responsible for implementing, analyzing, and continuously improving the business system in area of responsibility to support evolving business processes and growth. Own security and access control, including role design and permissioning; support periodic reviews and audit readiness. Own day-to-day IT operations and end-user support for a remote company, serving as the primary escalation point for complex issues. Manage identity, device, and SaaS systems across macOS, Windows, and cloud tools, including access control, provisioning, and license optimization. Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution. Familiarity with standard IT concepts, practices, and procedures, to include ITIL and ISO best practices. Minimum Qualifications: 5+ years of experience in a similar role Bachelors degree in in a relevant field, or equivalent experience, required Understanding of SOC2 Compliance Salesforce experience required About us Buzz Solutions safeguards the world’s energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by providing automation for inspection and maintenance operations for infrastructure, using our AI-powered software platform, and are a venture-funded startup looking for great talent to share our vision of energy industry transformation. Our solutions and technology allows the utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires and manage their assets in an effective way. You will be working with a talented, passionate and hardworking team of engineers and product/project managers to build end-to-end Machine Learning products and pipelines that will be deployed for our customers in order to prevent issues such as power outages, forced shutdowns, impact of climate change on the aging grid infrastructure and preventing wildfires.

Own the post-sales customer experience, drive product adoption and expansion, and serve as a customer advocate to ensure long-term value. | Over 10 years in SaaS customer success, strong communication skills, understanding of AI and utilities, and a proven track record of meeting targets. | Buzz Solutions is seeking an experienced Customer Success Manager (CSM) with deep roots in the utility industry and proven success in a startup environment! As a Customer Success Manager (CSM), you will play a crucial role in owning post sales customer relationships, driving option, ensuring long-term customer value, and serving as an advisor to our utility partners. You will act as a bridge between partners, engineering, product, and sales.The ideal candidate will have a passion for technology, excellent communication skills, and a strong desire to contribute to the success of Buzz Solutions. Responsibilities: Own the end-to-end post sale customer experience, serving as the primary point of contact for our electric utility customers and partners. Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. Drive deep engagement within our Buzz Solutions platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention. Advocate for customers and their needs to influence product advancement. Identify At Risk customers that are not achieving their desired outcome and as needed, lead efforts to get those customers back on track. Organize training sessions, product deep dives, and enable efforts to ensure our customers gain the best experience within our platform. Qualifications: 10+ years of experience in a SaaS Customer Success role. Experience in the technology sector, particularly with AI or utilities, is a plus. Excellent verbal and written communication skills with the ability to articulate complex technical concepts in a clear and compelling manner. Basic understanding of AI technology and its applications in the electric utility industry. A willingness to quickly learn and stay current with our solutions. Strong problem-solving skills with the ability to understand client needs and provide tailored solutions. Self-motivated and goal-oriented with a proven track record of meeting or exceeding targets. Ability to work collaboratively with internal teams and contribute to a positive team environment. About us Buzz Solutions safeguards the world’s energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by providing automation for inspection and maintenance operations for infrastructure, using our AI-powered software platform, and are a venture-funded startup looking for great talent to share our vision of energy industry transformation. Our solutions and technology allows the utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires and manage their assets in an effective way. You will be working with a talented, passionate and hardworking team of engineers and product/project managers to build end-to-end Machine Learning products and pipelines that will be deployed for our customers in order to prevent issues such as power outages, forced shutdowns, impact of climate change on the aging grid infrastructure and preventing wildfires.

Manage and develop relationships with utility clients, understand their needs, and drive deployment of AI-powered energy infrastructure solutions. | Requires 5+ years of experience working directly with electric utilities, domain expertise in power grids or energy markets, and strong communication skills. | Join Buzz Solutions and be part of a dynamic team that is shaping the future of energy and technology. If you are passionate about delivering exceptional customer support and thrive in a collaborative and innovative environment, we want to hear from you! Apply now to embark on an exciting journey with us. Responsibilities Bring a rolodex of contacts from investor-owned, municipal, and cooperative utilities across North America Create sustainable long-term relationships by providing win-win business solutions to utility clients in US Develop new leads for prospective utility clients and inform regional priorities Own key relationships with utility leaders, including executives and team leaders focused on grid modernization, transmission and distribution infrastructure inspections, asset and vegetation management, grid planning, and operations teams Attend and present at select trade shows and conferences Write formal project proposals, develop presentation slides, and other tools Understand utility needs and pain points. Drive deployment scoping with utilities to balance stakeholder needs, internally and externally, and close deals that achieve both scale and rapid execution Negotiate contracts through final execution Consistently ensure that business is conducted with integrity at all times Exercise indirect influence to maintain efficient and timely forward project progress Support project manager to smoothly transition new contracts into implementation Coordinate with fellow associates and co-founders on sales process improvements, product development, regulatory and policy goals, and competitive landscape Knowledge in sales of B2B, SaaS products to enterprise clients (Energy experience is strongly recommended, though not required) Coach SDRs on nurturing leads and to foster stronger pipeline Maintain Hubspot and keep management and other key stakeholders appraised on sales activities and pipeline Exceed sales targets by building and executing on an aggressive pipeline of investor-owned, municipal, and cooperative utilities Qualifications 5+ years of full-time experience working directly with electric utilities BA/BS, or equivalent experience, in engineering, business, or relevant field. Masters, or equivalent experience, preferred Significant domain expertise through industry experience in one or several of the following areas: Power Grids, Power systems, Energy Markets, T&D assets and operations, Grid Planning and Operations, Grid modernization, Grid Reliability Demonstrated track record of empathy, individual initiative, a spirit of inquiry, and solutions-orientation Attention to detail and ability to function effectively under time pressure Ability to work with diverse teams and translate between various areas of expertise Flexibility and willingness to take on a variety of tasks in response to immediate customer needs Excellent written and oral communication skills Strong interpersonal skills and excellent work ethic Comfort with remote collaboration tools. Travel required when necessary * Buzz Solutions does not provide sponsorship for work authorizations in the United States at this time * About us Buzz Solutions safeguards the world’s energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by providing automation for inspection and maintenance operations for infrastructure, using our AI-powered software platform, and are a venture-funded startup looking for great talent to share our vision of energy industry transformation. Our solutions and technology allows the utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires and manage their assets in an effective way. You will be working with a talented, passionate and hardworking team of engineers and product/project managers to build end-to-end Machine Learning products and pipelines that will be deployed for our customers in order to prevent issues such as power outages, forced shutdowns, impact of climate change on the aging grid infrastructure and preventing wildfires.