BURNETT THERAPEUTIC SERVICES INC

The Utilization Manager will lead day-to-day scheduling operations for Behavior Technicians and Supervisors, ensuring efficient service delivery. They will also manage real-time schedule adjustments and monitor staff productivity to optimize service quality. | Candidates must have a minimum of 2 years of experience in scheduling or utilization management within ABA or healthcare. Strong communication skills, time management abilities, and proficiency in Google Workspace or Microsoft Excel are also required. | Location: Remote  Job Type: Full-Time  Schedule: 9:00 AM – 5:30 PM PST (occasional after-hours work as needed)  Compensation: DOE POSITION OVERVIEW Burnett Therapeutic Services (BTS) is seeking an experienced, proactive Utilization Manager to lead and manage scheduling and utilization across our ABA and behavioral health programs. This pivotal role ensures the efficient coordination of service hours for Behavior Interventionists (BIs) and Supervisors while maintaining excellent service quality for our client families. As Scheduling and Utilization Manager, you will oversee daily and long-term scheduling operations, monitor staff productivity, coordinate client assignments, and collaborate closely with clinical leadership, recruitment, and onboarding teams. A successful candidate will be solutions-driven, detail-oriented, and thrive in a fast-paced, people-centered environment. KEY RESPONSIBILITIES * Lead day-to-day scheduling operations for Behavior Technicians and Supervisors, ensuring efficient service delivery. * Manage real-time schedule adjustments due to cancellations, staff changes, or client needs, minimizing service disruption. * Monitor and track staff utilization and billable hour targets, identifying trends and developing solutions to optimize productivity. * Coordinate new client assignments and caseload management in partnership with clinical and onboarding teams. Implement and refine scheduling and contract fulfillment tools, systems, and processes to increase efficiency and accuracy. * Track and manage staff and client availability to align with authorized service hours and funding requirements. * Monitor session cancellations and ensure proper documentation, rescheduling, or make-ups per company policy. * Support recruitment by discussing staffing and client needs  * Maintain detailed records and reports on schedules, cancellations, productivity, and utilization metrics. * Attend meetings and represent BTS with professionalism, warmth, and a collaborative spirit. * Assist with staff interviews, operational projects, or other tasks as assigned. QUALIFICATIONS * Minimum of 2 years of experience in scheduling, utilization management, or operations within ABA, autism services, or healthcare. * Excellent verbal and written communication skills; strong phone and email etiquette. * Friendly, approachable, and confident interacting with parents, staff, and leadership. * Strong time management and multi-tasking abilities; comfortable managing overlapping needs and frequent reroutes. * Proactive problem-solving and decision-making skills under pressure. * Proficiency in Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel. * Highly organized, reliable, and detail-oriented. * Bilingual in Spanish is a plus! * Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-focused. * High school diploma or equivalent required; Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred. * Reliable computer, workspace, and internet connection required. * Prior experience recruiting or onboarding in an ABA or healthcare setting is a plus. WORK SCHEDULE Standard schedule is 9:00 AM – 5:30 PM PST. During high-volume periods, flexibility for occasional after-hours work is required. Candidate must be able to work in the Pacific Time Zone. Why Choose BTS? At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow. Benefits * Medical, dental, and vision insurance (for employees working 30+ hrs/week) * 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months. * Aflac supplemental insurance options  (for employees working 30+ hrs/week) * LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources * LifeMart Employee Discount Program: exclusive savings on everyday purchases and services * 6 paid holidays after one year of employment * Sick time - accrued 40 hours of sick time. * Shadowing opportunities and hands-on mentorship to build confidence ABOUT US BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill-building programs. Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way. We’re building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that’s proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.

The Intake Admin Assistant will manage the client intake process and ensure seamless transitions for new clients. This role involves providing excellent customer service and maintaining accurate client records while collaborating with insurance providers. | Candidates must have at least 2 years of experience in an intake position within an ABA or mental health services agency. A high school diploma is required, with a bachelor's degree preferred, along with strong organizational and communication skills. | Location: Remote Compensation: $20.00 - $24.00 per hour DOE Job Type: Full-time Schedule: Monday to Friday, 9 AM to 5:30 PM Pacific Time Position Overview As our Intake Admin Assistant, you will play a key role in managing the client intake process, onboarding new clients, and communicating with families. This position offers a unique opportunity to contribute to a dynamic organization and make a meaningful impact on the lives of individuals with autism and mental health challenges. Key Responsibilities: * Efficient Intake: Facilitate the client onboarding process, focusing on seamless transitions from referral to connecting them with the assessment team while maintaining accurate and timely documentation. * Customer Service: As the face of BTS you will provide the best customer service to new clients and families interested in our services. * Authorization Coordination: Collaborate with insurance providers to secure necessary authorizations for new clients, minimizing delays in service delivery. * Record Management: Maintain accurate and up-to-date client records, adhering to regulatory compliance standards. * Market Expansion: Identify and pursue new business opportunities, including expanding into new geographic areas or service lines. * Relationship Building: Cultivate strong relationships with referral sources, such as pediatricians, early intervention programs, and schools. * Contract Management: Track and manage contracts to ensure timely renewal and compliance. * Data Analysis: Analyze key performance indicators to identify trends and inform strategic decision-making. * Assist with general administrative tasks, such as filing, scanning, and data entry. * Manage multiple tracking sheets to monitor follow-up timelines. * Utilize various software platforms, including Google Workspace, NPA, to streamline workflows. Qualifications: * 2+ years of experience in an Intake position at an ABA/Behavioral/Mental Health Services agency.  * Experience with Excel/Google Sheets, filtering, tracking, running pivot tables, and reporting key indicators. * A go-getter attitude and a passion for business growth! * Leadership skills work with a team. * Strong organizational and time management skills. * Excellent verbal and written communication skills. * Ability to multitask and prioritize tasks effectively. * Detail-oriented and able to work independently. * Passion for helping individuals with autism and other developmental disabilities. Requirements * High school diploma required. Bachelor’s degree preferred. * Access to reliable internet connection and have your own PC/computer for work purposes * Ability to work in Pacific Time (9AM to 5:30PM) * Able to pass a Live Scan FBI & DOJ Clearance * Eligibility to work in the U.S. Why Choose BTS? At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow. Pay & Benefits * Competitive pay: $20–$24/hour, based on experience.  * 5 paid holidays after one year of employment * Sick time * Shadowing opportunities and hands-on mentorship to build confidence * Medical, dental, and vision insurance (for employees working 30+ hrs/week) * 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months. * Aflac supplemental insurance options  (for employees working 30+ hrs/week) * LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources * LifeMart Employee Discount Program: exclusive savings on everyday purchases and services ABOUT US BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill-building programs. Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way. We’re building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that’s proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.

Manage client intake process, onboarding, insurance authorization, record keeping, relationship building, contract tracking, and data analysis to support behavioral health services. | 2+ years intake experience in ABA/Behavioral/Mental Health, proficiency with Excel/Google Sheets, high school diploma required (bachelor’s preferred), ability to work Pacific Time hours, and pass background checks. | Location: Remote Compensation: $20.00 - $24.00 per hour DOE Job Type: Full-time Schedule: Monday to Friday, 9 AM to 5:30 PM Pacific Time Position Overview As our Intake Admin Assistant, you will play a key role in managing the client intake process, onboarding new clients, and communicating with families. This position offers a unique opportunity to contribute to a dynamic organization and make a meaningful impact on the lives of individuals with autism and mental health challenges. Key Responsibilities: • Efficient Intake: Facilitate the client onboarding process, focusing on seamless transitions from referral to connecting them with the assessment team while maintaining accurate and timely documentation. • Customer Service: As the face of BTS you will provide the best customer service to new clients and families interested in our services. • Authorization Coordination: Collaborate with insurance providers to secure necessary authorizations for new clients, minimizing delays in service delivery. • Record Management: Maintain accurate and up-to-date client records, adhering to regulatory compliance standards. • Market Expansion: Identify and pursue new business opportunities, including expanding into new geographic areas or service lines. • Relationship Building: Cultivate strong relationships with referral sources, such as pediatricians, early intervention programs, and schools. • Contract Management: Track and manage contracts to ensure timely renewal and compliance. • Data Analysis: Analyze key performance indicators to identify trends and inform strategic decision-making. • Assist with general administrative tasks, such as filing, scanning, and data entry. • Manage multiple tracking sheets to monitor follow-up timelines. • Utilize various software platforms, including Google Workspace, NPA, to streamline workflows. Qualifications: • 2+ years of experience in an Intake position at an ABA/Behavioral/Mental Health Services agency. • Experience with Excel/Google Sheets, filtering, tracking, running pivot tables, and reporting key indicators. • A go-getter attitude and a passion for business growth! • Leadership skills work with a team. • Strong organizational and time management skills. • Excellent verbal and written communication skills. • Ability to multitask and prioritize tasks effectively. • Detail-oriented and able to work independently. • Passion for helping individuals with autism and other developmental disabilities. Requirements • High school diploma required. Bachelor’s degree preferred. • Access to reliable internet connection and have your own PC/computer for work purposes • Ability to work in Pacific Time (9AM to 5:30PM) • Able to pass a Live Scan FBI & DOJ Clearance • Eligibility to work in the U.S. Why Choose BTS? At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow. Pay & Benefits • Competitive pay: $20–$24/hour, based on experience. • 5 paid holidays after one year of employment • Sick time • Shadowing opportunities and hands-on mentorship to build confidence • Medical, dental, and vision insurance (for employees working 30+ hrs/week) • 401(k) retirement plan, for those who have accrued 1000 hours of service within 12 months. • Aflac supplemental insurance options (for employees working 30+ hrs/week) • LifeCare Employee Assistance Program: includes free confidential counseling, referrals, and wellness resources • LifeMart Employee Discount Program: exclusive savings on everyday purchases and services About Us BTS is a leader in Behavioral and Mental Health care and a pillar in the communities we serve. We are a privately owned agency based in Napa, CA. Founded in 2015 by a BCBA and a Marriage and Family Therapist, we serve children and families across multiple counties through behavior therapy, family support, and skill-building programs. Our mission is to help every person we serve, from the families in our care to the professionals on our team, feel supported, empowered, and inspired to grow. We meet people where they are and walk with them every step of the way. We’re building a future where doing the right thing for people is the business model. BTS is known for exceptional care, an extraordinary culture, and a team that’s proud to grow here. Our values guide everything we do: we commit to excellence, lead with purpose, and collaborate with compassion. We foster a diverse and inclusive workplace where every team member feels seen, valued, and encouraged to thrive.