Built Technologies

Build and operationalize ML infrastructure, including model deployment, monitoring, governance, and automation, from scratch. | Experience in deploying ML systems in production, strong AWS and Python skills, and familiarity with Snowflake and event-driven architectures. | About Built Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com: • Life At Built / Built Cares • Series D Financing Round • Built Recognized in Two American Business Award Categories • Built Secures Investment from Citi Senior Machine Learning Operations Engineer Role Summary & Scope Built is investing in applied machine learning to power the next generation of data products in construction finance. We’re hiring our first dedicated Senior ML Ops Engineer to build the foundation that makes that possible. Today, our data scientists are building models. What we don’t yet have is the infrastructure, lifecycle automation, and production standards to reliably deploy and scale them. This role exists to change that. You’ll design and implement the ML Ops platform that enables training, deployment, monitoring, governance, and automation across our ecosystem. This is a 0 1 build. You’ll define tooling, establish standards, and integrate ML workloads into our AWS-native, event-driven architecture. This is not a research or modeling role. It’s a platform engineering role focused on productionizing machine learning systems. Your work will directly enable new benchmarking and anonymized data products that expand Built’s market opportunity. You’ll partner closely with Data Engineering, Data Science, and Platform teams to establish how ML systems operate across Built. What You’ll Do You’ll build and operationalize the infrastructure that allows machine learning to run reliably in production. Specifically, you will: • Architect and implement Built’s foundational ML Ops platform from scratch • Define and deploy reusable patterns for model training, deployment, monitoring, and retraining • Build CI/CD pipelines for ML lifecycle automation, including versioning and experimentation tracking • Stand up a feature store integrated with Snowflake and AWS to support structured and unstructured data • Implement model registry and governance standards to ensure reproducibility, auditability, and rollback capability • Integrate ML workloads into our event-driven architecture (Kafka, Kinesis) • Develop observability frameworks to monitor drift, performance, latency, and model quality in production • Automate ML infrastructure using Terraform and AWS-native tooling (SageMaker, Lambda, ECS, Batch, Step Functions) • Establish security and compliance standards across ML assets, including data lineage and access control • Mentor engineers on ML Ops patterns and deployment best practices This role is hands-on and foundational. You’ll be shaping how machine learning operates at Built for years to come. Skills & Experience We’re looking for a builder - someone who has personally designed and productionized ML infrastructure before. Must-Have Skills • Experience architecting and deploying ML systems in production environments • Deep familiarity with ML lifecycle automation (training, CI/CD, deployment, monitoring) • Strong AWS experience, particularly within ML pipelines (SageMaker preferred) • Proven experience building infrastructure-as-code solutions (Terraform) • Experience productionizing ML workflows end-to-end, not just optimizing existing systems • Strong Python proficiency • Experience integrating ML workloads with data platforms and event-driven systems • Solid SQL skills and familiarity working with Snowflake Nice-to-Have Skills • Experience implementing feature stores or model registries • Familiarity with data orchestration tools (Airflow, Prefect, Dagster) • Experience with ML observability tooling (Datadog, Prometheus) • Experience in regulated or financial data environments • Experience optimizing ML workloads for cost and scale • Exposure to Snowpark, Bedrock, or LLM orchestration frameworks What Will Make You Successful • You’ve built ML infrastructure from the ground up or led a major re-architecture • You’re comfortable working in ambiguity and defining standards where none exist • You think in systems and care about reliability, governance, and scalability • You collaborate well with data scientists and engineers to turn prototypes into production systems • You take ownership and move quickly without sacrificing quality Built’s salary range for this position is $140,000 - $210,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Travel Requirement: Remote teammates (i.e. not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities. Perks: • The rare opportunity to radically disrupt a $1.5T industry • Competitive benefits including: uncapped vacation, health, dental & vision insurance • 401k with match and expedited vesting • Robust compensation package, including equity in the form of stock options • Flexible working hours, paid family leave, ERGs & Mentorship opportunities • Learning grant program to support ongoing professional development Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law. Greenhouse Data Disclosure When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com. California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

Lead and manage the onboarding team for CRE clients, develop onboarding processes, and collaborate cross-functionally. | 7+ years in CRE finance industry, 3+ years in SaaS or FinTech project management, proven team leadership, and strong client relationship skills. | COMPANY OVERVIEW About Built Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com: • Life At Built & Habitat Build • Series D Financing Round • Built Recognized in Two American Business Award Categories • Built Secures Investment from Citi As the Associate Director, Principal Solutions Consultant, you will lead a team that designs and executes the onboarding for Built’s Lender clients. This role will lead a team that takes a consultative approach to client engagements with a deep understanding of the industry, client needs, and Built’s technology. The end result is that clients are onboarded efficiently and effectively and can maximize the value from Built’s product suite in the future. You will be responsible for leading the team translating the Finance Industry into Built’s technology. Key Responsibilities: • Lead and Manage the Onboarding Team: Oversee a team of CRE and CLA Solutions Consultants, guiding them to deliver exceptional onboarding experiences. Ensure the team is understands and executes the onboarding strategy • Client Interface and Relationship Management: Act as a senior point of contact for key clients during the onboarding phase. Build strong relationships with clients, understand their needs, and ensure those needs are met through tailored onboarding solutions • Onboarding Process Design: Develop and continuously improve upon the onboarding process to align with client needs and accelerate time to value • Team Development and Training: Mentor and train team members on best practices, new product features, and effective client communication strategies. Foster a collaborative environment that encourages continuous learning and improvement. • Metrics-Driven Success: Define, track, and execute against performance metrics, including: Time to Value, ARR onboarded, CSAT, team utilization, and more • Cross-Functional Leadership: Collaborate with product, sales, and customer success teams to ensure the onboarding process is integrated with the broader client journey. Advocate for necessary platform enhancements to meet client needs. Qualifications: • 7+ years of experience in the Commercial Real Estate (CRE) Finance Industry • 3+ years of experience in FinTech or SaaS project management • Proven experience leading and managing a team, particularly in client onboarding or similar customer-facing roles. • Strong interpersonal and relationship-building skills with a focus on client satisfaction. • Ability to drive process improvements and adapt to changing client needs. • Excellent communication and leadership skills, with the ability to mentor and guide team members. • Strong problem-solving abilities with a proactive approach to overcoming obstacles. Built’s salary range for this position is $180,000-$225,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Perks: • The rare opportunity to radically disrupt a $1.5T industry • Competitive benefits including: uncapped vacation, health, dental & vision insurance • 401k with match and expedited vesting • Robust compensation package, including equity in the form of stock options • Flexible working hours, paid family leave, ERGs & Mentorship opportunities • Learning grant program to support ongoing professional development Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law. Greenhouse DisclosureWhen you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

Manage and grow a portfolio of high-value enterprise accounts, acting as a trusted advisor and orchestrating cross-functional teams to ensure client success. | 7+ years in SaaS or financial services client success, experience managing enterprise clients with outcomes across $5M+ portfolio, strong executive communication skills, and ability to navigate complex organizations. | COMPANY OVERVIEW About Built Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com: • Life At Built / Built Cares • Series D Financing Round • Built Recognized in Two American Business Award Categories • Built Secures Investment from Citi About the Role: We are seeking a Strategic Client Success Manager (CSM) to serve as a long-term, embedded partner to Built’s most valuable and complex enterprise clients. These are not just important accounts for Built—they are flagship institutions within the construction finance industry, representing both the backbone of our ARR and the future of our product direction. This is a career-defining opportunity for a proven leader who thrives on owning outcomes end-to-end, operating with executive-level influence, and building enduring relationships. Strategic CSMs will manage a small, high-impact portfolio (2–4 accounts), each contributing $2M+ in ARR. You’ll work in lockstep with Strategic Account Executives, forming a dual leadership team on each account: your focus will be on value realization, stakeholder orchestration, and retention, while your Account Manager counterpart will drive commercial growth and expansion. Together, you will be accountable for the full health and trajectory of the partnership. In this Role, You Will: • Partner deeply with your assigned Strategic Account Manager to co-own the full account strategy. • Serve as the long-term, single-threaded owner of value realization for 2–4 enterprise accounts with $2M+ ARR each. • Act as a trusted advisor to client executives across Finance, Technology, Operations, and Risk. • Develop and execute tailored Strategic Account Success Plans that align Built’s value with client objectives. • Lead executive CBRs and strategic roadmap sessions with C-level client stakeholders. • Surface and elevate critical needs across the client org, influencing Built’s internal roadmap through direct advocacy. • Act as the internal quarterback coordinating Product, Engineering, Support, and Implementation to deliver results that matter. • Manage multi-threaded workstreams, leading complex rollouts, integration projects, and cross-functional escalations. • Establish and drive structured governance models across each client (steering committees, working groups, etc.). • Ensure continuity and consistency of engagement across all touchpoints. • Represent Built at industry forums, roundtables, and client advisory boards as a thought partner in enterprise lending. • Build a personal brand of excellence and become indispensable to your accounts, serving as a known entity across all levels of the client organization. Who You Are: • A seasoned strategic operator with 7+ years of experience owning outcomes for enterprise clients in SaaS or financial services. • Comfortable being “the face of Built” to top-tier clients—executive presence, strong consultative acumen, and the ability to steer high-stakes conversations. • Adept at navigating complex organizations, with the foresight to anticipate needs and the influence to drive action. • Energized by multi-year ownership and long-term relationship building—not transactional wins. • A collaborative leader who thrives in a co-ownership model alongside Sales and cross-functional partners. Qualifications: • 7+ years of experience in Client Success, Strategic Account Management, or Enterprise Consulting in SaaS or financial services. • Proven track record managing enterprise-level clients with direct ownership of outcomes across $5M+ in portfolio value. • Demonstrated success driving retention, adoption, expansion, and executive stakeholder alignment in high-complexity environments. • Expertise in executive-level communication, including strategic CBRs, roadmap discussions, and boardroom engagement. • Experience leading multi-threaded engagements, including cross-functional orchestration across Product, Engineering, and Support. • Skilled in navigating complex client organizations, building influence across functions (e.g., Risk, Finance, IT, Operations). • Comfortable partnering closely with Senior Account Managers, co-owning account strategy and ensuring commercial and strategic alignment. • Willingness to travel (up to 30%) Preferred Experience: • Background in the construction lending, commercial real estate, or enterprise banking sectors. • Experience representing your company at industry events, client advisory boards, or in co-marketing/PR initiatives. • Familiarity with long-term strategic account planning frameworks and Voice of the Customer programs. Built’s salary range for this position is $150,000 - $175,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Travel Requirement: The ability to travel for business purposes is an essential function of this role. Teammates must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities. Perks: • The rare opportunity to radically disrupt a $1.5T industry • Competitive benefits including: uncapped vacation, health, dental & vision insurance • 401k with match and expedited vesting • Robust compensation package, including equity in the form of stock options • Flexible working hours, paid family leave, ERGs & Mentorship opportunities • Learning grant program to support ongoing professional development Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law. Greenhouse DisclosureWhen you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

Lead and develop a data engineering team, define and execute data platform strategy, and collaborate across teams to enable data-driven decision making. | Over 5 years of engineering management experience, proven ability to scale teams and systems, hands-on experience with Snowflake, DBT, or Sigma, and building modern data platforms. | COMPANY OVERVIEW About Built Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com: Life At Built & Habitat Build Series D Financing Round Built Recognized in Two American Business Award Categories Built Secures Investment from Citi ROLE SUMMARY & SCOPE Built Technologies is looking for a Senior Engineering Manager to lead our growing Data Engineering team. In this role, you will guide a high-impact group of engineers building the industry’s first holistic real estate data engine that powers analytics, decisioning, workflow automation, and new product capabilities across our platform. You will lead the Data Engineering organization responsible for building and operating foundational data capabilities across Built, including ingestion, modeling, governance, reliability, and self-serve analytics. Your team will enable product teams and business stakeholders to confidently use data to drive outcomes, while maintaining high standards for security, quality, and performance.This is a hands-on, player-coach leader who can set technical direction, grow talent, and deliver durable systems at scale, while partnering closely with Product, Analytics, and Engineering peers. This is an opportunity to lead a team building core infrastructure that shapes the company’s future. You will influence how Built captures, normalizes, and activates the most critical data in our industry, with autonomy, executive visibility, and room to innovate. If you enjoy building platforms, raising engineering maturity, and scaling both teams and systems, this role sits at that intersection. Challenge Real estate finance data is complex. It is high volume, multi-source, time sensitive, and often messy. The challenge is to build a data engine that is: Trusted: accurate, governed, explainable Fast: optimized performance and cost, low latency where it matters Composable: clean models that scale with new products Self-serve: enables Product, Analytics, and GTM teams Reliable: observable, resilient, and operationally excellent Responsibilities Lead and grow the team Coach engineers through clear expectations, feedback, and career development Hire and retain top talent and build a high-performance, inclusive culture Establish strong delivery and operational rituals, including planning, retrospectives, and incident reviews Own the data platform strategy Define and evolve the architecture for ingestion, transformation, orchestration, governance, and data products Drive a roadmap that balances foundational platform investments with product delivery needs Champion best practices, including dbt patterns, data contracts, testing, and documentation Deliver high-quality systems Ensure pipelines and models are accurate, observable, secure, and scalable Improve reliability through alerting, SLAs and SLOs, runbooks, and root-cause analysis Partner with platform engineering on deployment patterns, cost optimization, and environment strategy Partner cross-functionally Collaborate with Product, Analytics, Security, and Engineering leaders to ensure data enables customer and business outcomes Communicate clearly with stakeholders on tradeoffs, risks, and timelines Influence the broader organization on data quality, trust, and accountability Be a hands-on player-coach Stay close to the work through architecture reviews, pairing, design docs, and occasional implementation Bring strong judgment to tooling and build-versus-buy decisions across Snowflake, DBT, and Sigma Qualifications Required 5+ years of experience in an engineering management role leading teams in a fast-paced, high-growth environment Proven ability to scale teams and systems through hiring, process, architecture, and delivery Excellent communication and collaboration skills across technical and non-technical stakeholders Passion for fostering a culture of innovation, learning, and continuous improvement Player-coach mindset with prior experience as an individual contributor Hands-on familiarity with Snowflake, DBT, or Sigma (deep experience in at least one) Experience building modern data platforms, including ELT, modeling layers, governance, and self-serve analytics Preferred Experience with streaming data patterns and event-driven architectures using Kafka Experience operating production systems in AWS and partnering closely with platform and SRE teams Comfort working in TypeScript and Python ecosystems for data-adjacent services and tooling Familiarity with data quality testing, lineage, observability, and access control patterns Built’s salary range for this position is $225000-$260,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Perks: The rare opportunity to radically disrupt a $1.5T industry Competitive benefits including: uncapped vacation, health, dental & vision insurance 401k with match and expedited vesting Robust compensation package, including equity in the form of stock options Flexible working hours, paid family leave, ERGs & Mentorship opportunities Learning grant program to support ongoing professional development Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law. Greenhouse Disclosure When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com. For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

Lead and manage a team to execute onboarding for lender clients, build client relationships, improve onboarding processes, and collaborate cross-functionally to enhance client experience. | 7+ years in CRE finance, 3+ years in FinTech or SaaS project management, proven team leadership, strong client relationship and communication skills. | COMPANY OVERVIEW Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders. With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey. LINKS Life At Built & Habitat Build Series D Financing Round Built Recognized in Two American Business Award Categories Built Secures Investment from Citi As the Associate Director, Principal Solutions Consultant, you will lead a team that designs and executes the onboarding for Built’s Lender clients. This role will lead a team that takes a consultative approach to client engagements with a deep understanding of the industry, client needs, and Built’s technology. The end result is that clients are onboarded efficiently and effectively and can maximize the value from Built’s product suite in the future. You will be responsible for leading the team translating the Finance Industry into Built’s technology. Key Responsibilities: Lead and Manage the Onboarding Team: Oversee a team of CRE and CLA Solutions Consultants, guiding them to deliver exceptional onboarding experiences. Ensure the team is understands and executes the onboarding strategy Client Interface and Relationship Management: Act as a senior point of contact for key clients during the onboarding phase. Build strong relationships with clients, understand their needs, and ensure those needs are met through tailored onboarding solutions Onboarding Process Design: Develop and continuously improve upon the onboarding process to align with client needs and accelerate time to value Team Development and Training: Mentor and train team members on best practices, new product features, and effective client communication strategies. Foster a collaborative environment that encourages continuous learning and improvement. Metrics-Driven Success: Define, track, and execute against performance metrics, including: Time to Value, ARR onboarded, CSAT, team utilization, and more Cross-Functional Leadership: Collaborate with product, sales, and customer success teams to ensure the onboarding process is integrated with the broader client journey. Advocate for necessary platform enhancements to meet client needs. Qualifications: 7+ years of experience in the Commercial Real Estate (CRE) Finance Industry 3+ years of experience in FinTech or SaaS project management Proven experience leading and managing a team, particularly in client onboarding or similar customer-facing roles. Strong interpersonal and relationship-building skills with a focus on client satisfaction. Ability to drive process improvements and adapt to changing client needs. Excellent communication and leadership skills, with the ability to mentor and guide team members. Strong problem-solving abilities with a proactive approach to overcoming obstacles. Built’s salary range for this position is $180,000-$225,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Perks: The rare opportunity to radically disrupt an industry Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k Robust compensation package including base salary and equity Flexible working hours, paid family leave, ERGs & Mentorship opportunities Learning grant program to support ongoing professional development Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do. Greenhouse Disclosure When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com. For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.