Buildout

Assist customers with data migration, clean and prepare data for import, and ensure successful onboarding and ongoing success. | Experience with data import/migration, strong Excel/CSV skills, customer-facing communication, and remote work capability. | About Buildout Buildout is a family of CRE software products that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 150,000+ brokers and investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. Learn more about who we are, what we do, and why we’re changing the face of CRE tech on our website: https://buildout.com/. The Opportunity We’re hiring a Data Migration Specialist who will be the go‑to data expert to turn a customer’s complex export into clean and usable data in Buildout. You’ll partner with customers at pivotal moments across the customer journey—from pre‑sales scoping calls, to onboarding implementations, to the occasional post‑launch data request—ensuring customers start strong and stay successful. Your work translates messy spreadsheets into meaningful records, shortens time‑to‑value, unblocks implementations, and prevents churn. This role is a unique blend of customer consultation and technical execution. You’ll spend time working directly with customers to guide them through their data journey, while also independently performing the data migrations that ensure their success. How You’ll Contribute You will play an active role in your customers’ onboarding journey by attending kick-off calls and ongoing check-ins, acting as the SME on data quality, and collaborating with internal teams to set customers up for success You will facilitate the movement of Customer data from their own home-grown spreadsheets and other CRMs/systems into Buildout Clean-up and manipulate customer data so it is ready for import Schedule calls with customers as needed to review and clarify data Import the data into the Buildout system QA the data that was imported & deliver to customer You will help to define the project scope, goals and deliverables to ensure both the Customer and internal teams are aligned You will collaborate with other departments on behalf of your Customer to resolve issues and coordinate requests as needed You will monitor your Customers’ progress to ensure their project stays on track and escalate potential blockers internally What Makes a Great Candidate You have experience migrating and/or importing data into a CRM (Salesforce experience preferred) You are skilled in data manipulation using tools like Microsoft Excel, Google Sheets or .CSV files You are passionate about working with customers directly and ensuring their success You have clear, customer‑friendly communication and are able to explain technical topics simply and set expectations with confidence. You have strong time management and organization skills to manage parallel customer requests and timelines You have the ability to identify potential roadblocks and take initiative to swiftly resolve Nice to have: Experience working in a B2B SaaS organization Experience with Atlassian (Jira & Confluence), and screen sharing tools Experience in Commercial Real Estate (CRE) industry We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself. Location: This is a fully remote role open across most of the US. Compensation: The compensation range for this position is $65,000 - $75,000. Reporting To: Jason Loeffler, our Senior Manager of Implementation Perks & Benefits This program includes: Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days 401(k) with 4% company match and immediate vesting A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff Challenging problems to solve with a committed and supportive team who are invested in your growth and development A wonderfully quirky culture where you’re encouraged to bring your whole self to work Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request. Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.

The Associate Product Support Specialist will deliver exceptional customer experiences through various communication methods, including email, live chat, and phone calls. They will troubleshoot customer issues, collaborate with other departments, and contribute to Help Center documentation. | Candidates should have experience in customer-facing roles and possess strong communication skills. A solutions-oriented mindset and the ability to manage varied customer requests are essential. | About Buildout Buildout is a family of CRE software products and services that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 150,000+ brokers and investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. Learn more about who we are, what we do, and why we’re changing the face of CRE tech on our website: https://buildout.com/. The Opportunity Our Product Support team takes great pride in providing our customers timely, efficient, and thorough assistance. As a member of the Product Support team focused on our native products, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires empathy, initiative, and a growth mindset. Are you a self-starter who wants to contribute fresh ideas, refine existing processes, and are passionate about helping customers and building relationships? We’ve got a great culture, and we’re looking forward to you adding your own influence to all that we do. How You’ll Contribute at Buildout Deliver an exceptional customer experience through one-on-one interactions in the support email queue, live chat sessions, or phone calls. Based on the customer’s specific need, you will decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles (some that you will get to create when there are new features or updating FAQs), creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session You’ll collaborate with other departments including Product and Development, on behalf of our customers, to resolve and escalate issues, gather feedback to improve the product, or QA new features You’ll educate and empower our customers to become more comfortable using the platform You’ll contribute to Help Center documentation, share how-to’s and best practices with the team, and proactively look for ways to improve processes You’ll actively listen to our customers in order to provide solutions which address their root problems What You’ll Bring to Buildout Experience working in a customer-facing role and strong passion for making customers successful Excellent written and verbal communication skills with ability to explain complex topics to customers in a simple way Solutions-oriented by nature with the motivation to find issues and take the initiative to resolve them Strong time management and organization skills with the ability to manage and prioritize varied customer requests Adept at leveraging AI tools and methodologies for innovative problem-solving and enhanced decision-making Desire to learn and grow on the Product Support team, both deeper into the technical product knowledge or into leadership opportunities Preferred: Experience supporting SaaS products Experience with Jira, Intercom, or other customer support tools Experience working in a technical support role We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself. Location: We are HQ’d in Chicago, but this is a remote-friendly role open across most of the US. Compensation: The targeted compensation range for this position is $48,000 - $55,000. Reporting To: Alan Giles, our Team Lead, Product Support Perks & Benefits This program includes: Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days 401(k) with 4% company match and immediate vesting A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff Challenging problems to solve with a committed and supportive team who are invested in your growth and development A wonderfully quirky culture where you’re encouraged to bring your whole self to work Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request. Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.