BuildOps

Lead and optimize the post-sale customer success operations, develop metrics, and collaborate cross-functionally to improve customer retention and revenue. | Over 8 years in SaaS or B2B Customer Success, leadership experience, proficiency in Salesforce, Gainsight, BI tools, and experience in scaling organizations. | About the Job BuildOps is seeking an experienced Director, Post-Sale Operations to lead the planning, strategy, and insights that drive our Customer Success (CS) organization. Reporting directly to the VP of Revenue Operations, this role will be responsible for building and optimizing the operational engine of Customer Success — developing processes, analyzing data, and delivering insights that translate into measurable improvements in retention, customer health, and revenue outcomes. This leader will work cross-functionally with Support, Implementation, Sales, Finance, Product, and Enablement to ensure alignment, visibility, and a unified customer experience. What You’ll Do Customer Success Operations Leadership Partner closely with the VP of CS and RevOps to define and execute the operating model for the CS organization — including capacity frameworks, territory models, hand-offs, and escalation processes. Lead strategic planning for CS — annual planning, segmentation, and coverage models — to ensure resources align with customer and business priorities. Establish and manage the operating cadence for Customer Success, including leadership reviews, business performance reporting, and quarterly planning. Data, Insights & Analytics Develop and maintain key post-sale performance metrics, including customer health scoring, churn forecasting, and CSM productivity. Partner with data and product analytics teams to enhance visibility into product usage, adoption, and value realization. Provide data-driven insights for executive and board reporting, focusing on retention, risk mitigation, and expansion opportunities. Tooling & Process Enablement Own the CS tech stack strategy — including Gainsight, Salesforce, Gong, and related systems — ensuring tools are optimized for team effectiveness and reporting visibility. Build frameworks for CSM activity tracking and capacity analytics to inform resourcing and identify optimizations. Create manager-level dashboards for customer health, compliance, and expansion opportunities. Cross-Functional Collaboration Work with Sales, Implementation and Support leaders to ensure seamless handoffs, shared visibility, and aligned customer experience metrics. Partner with Finance and RevOps to deliver cohesive planning, forecasting, and reporting. Collaborate with Product to ensure customer feedback, usage data, and churn insights directly inform roadmap and prioritization discussions. What We Look For 8+ years of experience in Customer Success, Revenue Operations, or related roles in B2B SaaS. Experience in leadership roles supporting or leading Customer Success organizations. Proven ability to build and operationalize frameworks for retention, capacity modeling, and post-sale metrics. Strong analytical and technical foundation - Salesforce, Gainsight, and BI/reporting tools. Exceptional stakeholder management skills; able to influence across functions without direct authority. Experience guiding organizations through scale and transformation. Compensation: $137,000 - $185,000 annual salary + equity and bonus What we offer: Generous equity grant, become an owner in our company! Macbook computer provided A comprehensive benefits package Flexible PTO and hybrid work schedules Work from home stipend Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days Company events like BBQs and team-building activities, both in-person and virtual Fast-paced, collaborative, and dynamic work environment Opportunities for growth and career advancement Chance to work with cutting-edge technology and innovative solutions The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Lead and optimize marketing automation infrastructure, lifecycle segmentation, campaign execution, and cross-functional collaboration to improve engagement, conversion, and operational excellence. | 10+ years in marketing operations/lifecycle for B2B SaaS with deep HubSpot, GA4/GTM experience, strong automation and segmentation skills, process orientation, and cross-functional communication. | Director, Marketing & Lifecycle Operations 3 days ago Be among the first 25 applicants At BuildOps, were building a groundbreaking software solution designed to empower todays commercial contractors. From service management to project execution, were reimagining how our customers operate. Our team thrives on ambition, innovation, and collaborationqualities we look for in every new hire. What Youll Do: HubSpot ownership for Marketing: governance, objects/fields, workflows, forms, UTMs, list hygiene, and compliance. Build and QA campaigns, emails, landing pages, and reusable templates. Lifecycle & segmentation: ICP/segment lists, personas, geo/vertical cohorts; manage consent and list health. Enable and orchestrate (with digital marketing) multi-touch nurtures across the customer lifecycle (prospect close onboard expand renew). Automation workflows: triggered journeys, recycling programs, alerting guardrails; A/B and holdout experimentation with strict QA and rollback plans. Website operations & web analytics: day-to-day CMS backlog (publishing, redirects, tagging) with engineering/agency support; GA4 + GTM event tracking and conversion goals. Advertising & channel integrations: maintain integrations for Google/LinkedIn/Meta, webinar platforms, chat, content syndication, direct mail/ABM surfaces. Enablement & campaign ops: intake and SLAs with Demand Gen/PMM; calendars; creative/spec hand-offs; post-mortems; selfserve dashboards for marketers (channel, cohort, creative, lifecycle). AI & Agentic lifecycle automation: Orchestrate multistep, multichannel journeys (email, chat, SMS/WhatsApp, web) with humanintheloop fallbacks; autopause/resume based on engagement or risk signals. What success looks like (612 months): Marketing Automation infrastructure in place: lead lifecycle stages defined and adopted, audience segmentation operationalized, integrations in place with core business systems and thirdparty technology. Operational excellence: campaigns, nurtures, and web releases ship on time with consistent QA and minimal defects. Stronger lifecycle performance: nurtures and segmentation demonstrably improve engagement and conversion from current baselines. Clean, trusted measurement: channel, web, and lifecycle reporting is accurate, accessible, and adopted by stakeholders. Faster execution: shorter cycle times from intake to launch; standardized templates and playbooks reduce rework; AI workflows integrated and automated checks. Stable integrations: ad, webinar, chat, and ABM connections run reliably with clear monitoring and quick incident resolution. Governance in place: UTMs, naming, and list/cadence hygiene are documented and consistently followed. Handson with HubSpot AI features and adjacent tools (Workato/Zapier, 6sense/Demandbase, Grammarly/Writer, QA linters). Comfort designing humanintheloop processes and measuring AI impact (speed, quality, conversion lift). Partner closely with RevOps counterparts on marketing attribution model, lead scoring & routing logic, lead lifecycle management, and overall tech stack optimizations. What We Look For: 610+ years in Marketing Operations/Lifecycle for B2B SaaS. Deep HubSpot Marketing Hub and GA4/GTM experience; basic HTML/CSS a plus. Proven record building nurtures, segmentation strategies, and scalable automation. Comfortable with spreadsheets/BI; Looker/PowerBI a plus; familiarity with ABM tools (e.g. 6sense/Demandbase) and modern CMS. Processminded, documentationdriven, and strong crossfunctional communicator. Tooling Youll Use: HubSpot Marketing Hub, GA4, Google Tag Manager, LinkedIn/Google Ads, CMS (e.g., Webflow/WordPress/HubSpot CMS), webinar & chat platforms, ABM/direct mail, BI (Looker/PowerBI), automation (Workato/Zapier). Compensation: $150,000 - $225,000 + bonus and equity. What we offer: Generous equity grant, become an owner in our company! Macbook computer provided A comprehensive benefits package Flexible PTO and hybrid work schedules Work from home stipend Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for inoffice days Company events like BBQs and teambuilding activities, both inperson and virtual Fastpaced, collaborative, and dynamic work environment Opportunities for growth and career advancement Chance to work with cuttingedge technology and innovative solutions The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multibillion dollar commercial contracting industry! Youll be a key player in a company thats truly making a difference for the backbone of our economy. Location: SanFrancisco,CA #J-18808-Ljbffr

Design, build, and deliver customized reports and dashboards, support data onboarding, analyze customer data for insights, and collaborate cross-functionally to optimize reporting and customer success. | 2+ years data analysis experience, proficiency in data visualization tools like Tableau, basic SQL knowledge, experience with cloud data warehouses like Snowflake, strong communication skills, and familiarity with ticketing systems such as JIRA. | At BuildOps, we’re creating a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service departments to streamlining project management, we’re revolutionizing how the industry operates. We are building a team of passionate, driven individuals who thrive in fast-paced, high-growth environments. Could you be our next hire? This candidate will join a well-funded, fast-growing technology startup with a unique opportunity to develop and establish a key function within the company. As a Data Analyst, Implementation within our Customer Experience (CX) team, you will play a vital role in helping BuildOps customers achieve success by transforming their data into actionable insights. This is a hybrid role that combines report development, data onboarding, and customer-facing analysis.Working closely with the Implementation, Data Analytics, and Engineering teams, you will be responsible for designing, building, and delivering customized reports, supporting data onboarding efforts, and guiding customers through the successful adoption of their reporting and analytics workflows. What you'll do: • Collaborate with our Customer Success, Support, & Implementation teams to understand customer reporting needs. • Design, develop, and deliver customized reports and dashboards using tools such as Sigma Computing. • Work with CSMs and Product to build “Best Practice Reporting Packages” that can be deployed to specific types of client (based on size, trade, department structure, etc.) • Analyze customer data to uncover trends, provide actionable insights, and identify opportunities for improvement. • Ensure all reports are accurate, timely, and effectively communicate findings to technical and non-technical audiences. • Communicate with clients to provide updates on progress and ensure a tailored solution for maximum impact. • Develop and maintain a repository of standardized and customized reporting templates for efficiency and consistency. • Partner with internal technical teams to address data gaps, improve data quality, and enhance reporting capabilities. • Collaborate with Product Managers to provide customer feedback on Reporting usability and/or functionality gaps • Continuously optimize reporting processes to improve turnaround times and the value provided to customers. • Present insights and recommendations in a clear and concise manner to stakeholders. • Support the data onboarding process by working directly with customers and project team to import and validate customer data, ensuring accuracy and resolving data quality issues. • Collaborate via JIRA intake queues to manage tickets related to both reporting and data onboarding. • Work with internal Engineering and Analytics teams to escalate issues or uncover bugs in customer data. • Advise customers on how to transition from legacy systems and communicate required data deliverables. • Actively participate in customer calls to listen, present insights, and help guide reporting setup and onboarding success. • Engage Engineering to enhance and update internal onboarding tools based on recurring needs, customer feedback, and implementation challenges. What we look for: • Bachelor’s degree in Data Analytics, Computer Science, Business, or a related field. • 2+ years of experience in data analysis, report writing, or a similar role, preferably in a Customer Success or SaaS environment. • Proficiency in data visualization tools (e.g., Sigma, Tableau, Power BI) • Basic understanding of SQL as it relates to ETL • Hands-on experience in Snowflake or other cloud data warehouse environments. • Strong active listening and communication skills in customer-facing settings. • Experience working with ticketing systems (such as JIRA) for task management and prioritization. • Highly organized and detail-oriented, with a proven ability to manage multiple projects and deadlines. • Demonstrated ability to work cross-functionally with Engineering, Implementation, and Product teams. • Self-directed, curious, and proactive mindset. • Background in construction, trades, ERP systems, or field service industries is a strong plus. Compensation: • $70-90K base salary range + annual bonus What we offer: • Generous equity grant, become an owner in our company! • Macbook computer provided • A comprehensive benefits package • Flexible PTO and hybrid work schedules • Work from home stipend • Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days • Company events like BBQs and team-building activities, both in-person and virtual • Fast-paced, collaborative, and dynamic work environment • Opportunities for growth and career advancement • Chance to work with cutting-edge technology and innovative solutions • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Drive product vision and roadmap, engage with customers to validate solutions, collaborate cross-functionally, and own KPIs related to customer satisfaction and feature adoption. | 6+ years of product management experience in B2B SaaS, strong technical and communication skills, customer research expertise, familiarity with contractor workflows, and agile methodology experience. | About the job At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. As a Staff Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management. You will learn about our customers - their people, organization structures, processes, and what they need from their operations platform. You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows that solve for multiple use cases across personas. You will be expected to meet KPIs metrics that are customer driven. What You'll Do: • Drive the product vision and roadmap for your domain, working closely with a team of engineers, designers, QA, and data engineers for execution • Engage with customers of various types and sizes to understand their needs and validate solutions • Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML • Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives • Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts • Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers What We Look For: • 6+ years of product management experience, ideally B2B SaaS. • Strong technical skills - engineering, SQL, analytics. • Strong communication skills - collaborating with GTM and EPD teams; and directly with customers. • Strong customer research skill - working closely with customers to elicit their needs • Strong product management skills - demonstrated ability to ship 0 to 1; and scale. • Familiarity with contractor workflows - incl. Project management and Maintenance agreements. • Strong understanding of agile development methodologies and experience working in an agile environment. • Mission driven individuals, who are motivated by complex challenges. Bonus: • You have experience in and around the speciality contractor or construction world • You have experience with products that manage equipment, equipment maintenance • Knowledge of Accounting concepts and systems • Familiarity with Salesforce, JIRA, Slack, Confluence What We offer: • $175k - $240k base + annual bonus • Generous equity grant, become an owner in our company! • A comprehensive benefits package • Flexible, hybrid-friendly schedule (100% remote option for this role) • Flexible PTO, work from home stipend, lunch provided for in-office days • Company events like BBQs and team-building activities, both in-person and virtual • Fast-paced, collaborative, and dynamic work environment • Opportunities for growth and career advancement • Chance to work with cutting-edge technology and innovative solutions • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀