bswift

Manage client website implementations with technical guidance, quality assurance, issue resolution, and client training. | Over 5 years client or analyst experience, 2 years project management, strong Excel, communication, and analytical skills. | Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! Summary: The Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services. Responsibilities: Client Site Implementation and Maintenance Manage and provide technical guidance through the implementation of new client websites. Continually update sites as requirements change, including: Benefit class matrix Requirements document Rates, permissions, and field options Site text and resolution of open items on the questions log Test client sites for quality assurance and track/monitor resolution of issues. Client Collaboration and Deliverables Partner with bswift teams (product management, development, call center) to meet client deliverables: Create and obtain sign-off on Benefits Class Matrix, Requirements, Rates, Permissions, and Implementation Questions Log. Configure systems for annual benefit program changes or acquisitions. Execute non-automated service delivery processes as required. Research and resolve client inquiries related to system and process issues. Train clients on system features and services through presentations and demos. System Testing and Functionality Test new and existing system functionality to ensure accurate client system configuration. Conduct technical and product demonstrations for new/changing plans, site text updates, and release functionality changes. Client Issue Resolution and Communication Respond to client questions and concerns about bswift products with prompt, research-based solutions. Triage client tickets and questions within 24 hours, maintaining ownership from initial contact to resolution. Provide clear and professional updates to clients throughout the process. Process Improvement and Team Collaboration Drive continuous process improvements by maintaining a deep understanding of internal systems. Lead and create agendas for client meetings, as needed. Coach and mentor team members, sharing new ideas and customer insights throughout all phases of the product life cycle. Additional Responsibilities Manage workflows for carrier and payroll feed setup and maintenance. Support sales and marketing activities as required. Lead special projects as assigned. Develop and implement fulfillment procedures. Qualifications Experience and Skills 5+ years of direct client and/or associate/analyst experience preferred. 2+ years of project management experience. Solid technical background. Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality). Strong written/verbal communication skills, with the ability to engage technical and non-technical personnel effectively. Exceptional analytical skills and ability to use data strategically. Demonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes. High level of productivity, reliability, and attention to detail. Passion for teamwork, client service, and achieving business results through problem-solving. Education Bachelor’s Degree or equivalent combination of education and experience. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness. Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives. Flexible Work Environment: Remote-first, office-friendly options. Retirement Savings Plans: Employer-sponsored programs for financial security. Professional Development: Career growth opportunities through training and resources. Supportive Culture: Collaboration, open communication, and creative problem-solving. Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources. Make an Impact At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of a team making a meaningful difference in the lives of our clients and their employees. Standard working hours: 8 AM - 5 PM Central Time unless otherwise stated. In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary will be determined based on factors such as geographic location, skills, education, and experience. We also believe in pay equity and consider internal team equity as part of any final offer. Please note, hiring at the maximum of the range is not typical to allow for continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!

Lead and execute enterprise security programs, oversee security operations, ensure compliance, and embed security practices across teams. | Extensive experience in information security, leadership skills, and knowledge of healthcare data regulations and cloud security. | Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! ABOUT US: bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Senior Information Security Manager. WHAT YOU’LL DO The Senior Information Security Manager plays a critical leadership role in protecting sensitive healthcare data and enabling trust in a cloud‑based SaaS platform. Reporting to the CISO, this leader executes and scales the enterprise information security program, oversees security operations, ensures regulatory compliance, and embeds security practices across product, engineering, and business teams. This role requires a deep understanding of healthcare data regulations, SaaS delivery models, cloud security, and the ability to balance risk management with business agility. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions): Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Security Program Execution & Governance Lead execution of the enterprise information security program aligned with business objectives, regulatory requirements, and risk tolerance. Translate security strategy into prioritized roadmaps, operational plans, and measurable outcomes. Maintain and evolve security policies, standards, and procedures for a healthcare SaaS environment. Act as a trusted security advisor to Product, Engineering, IT, and Customer Operations. Benefits & Healthcare Data Protection Ensure strong safeguards for PII and PHI throughout the benefits lifecycle. Support customer security due diligence (questionnaires, audits, BAAs). Partner with Legal and Privacy on risk assessments and regulatory‑appropriate incident handling. Own or support compliance with HIPAA/HITECH, HITRUST CSF, and SOC 2 Type II. Security Operations & Incident Response Oversee threat detection/response, vulnerability management, IAM, endpoint security, and incident response processes. Lead or coordinate security incident response, including containment, communication, and executive updates. Drive continuous improvement through post‑incident reviews and control enhancements. Cloud, SaaS & Platform Security Partner with Engineering and Infrastructure teams to secure AWS and/or Azure environments, CI/CD pipelines, and SaaS architecture. Ensure security is embedded into SDLC, cloud design, configuration management, and change management. Promote secure‑by‑design and defense‑in‑depth principles. Vendor, MSSP & Third‑Party Risk Manage MSSPs/MDRs supporting day‑to‑day security operations. Lead RFPs, vendor evaluations, contract negotiations, and renewals. Oversee third‑party risk for vendors accessing sensitive benefits data. Metrics, Reporting & Executive Communication Define and track security KPIs, KRIs, and control maturity measures. Provide concise, meaningful reporting to the CISO and executive leadership. Communicate risks and recommendations in business‑focused language. Team Leadership & Security Culture Build, mentor, and develop a high‑performing security team. Foster a culture of accountability, collaboration, and continuous improvement. Lead security awareness and training programs. Champion a security‑first mindset that supports innovation. WHAT YOU NEED TO SUCCEED (Required Education & Experience): 8+ years of information security experience, including 3+ years in leadership or people management. Experience operating security programs in SaaS, benefits administration, HR tech, or healthcare‑adjacent environments. Strong working knowledge of: HIPAA/HITECH HITRUST CSF SOC 2 NIST CSF or ISO 27001 Hands‑on experience with: SIEM / MDR Endpoint protection / EDR IAM Vulnerability management tools Strong understanding of cloud security (AWS and/or Azure). Demonstrated incident response leadership and regulator‑appropriate communication. Experience managing vendors, MSSPs, and third‑party risk programs. Strong project/program management skills. NICE TO HAVE (Preferred Qualifications): CISSP, CISM, CISA, or similar certifications. Experience supporting large healthcare customers, payers, or providers. Familiarity with GDPR or CCPA. Experience scaling security programs in high‑growth or private‑equity‑backed SaaS companies. Comfortable participating in customer calls and audits as a SME. Key Attributes for Success Customer‑trust oriented. Operationally grounded with focus on real‑world risk reduction. Makes balanced, risk‑based decisions. Clear communicator able to translate technical risk into business impact. People‑focused leader who develops talent and builds durable capability. Education Bachelor’s degree in Information Security, Computer Science, or related field, or equivalent practical experience. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote first, Office friendly environment! No time to commute? No problem! Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!

Lead enterprise-wide strategic programs and complex projects, ensuring alignment with organizational priorities and delivering measurable outcomes. | 8-12 years of experience in program and project management, expertise in Agile, Scrum, Waterfall, PMP/PgMP certification preferred, strong communication and stakeholder management skills. | Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! We are seeking a dynamic Senior Program & Project Manager to lead enterprise-wide strategic programs and complex projects that drive transformation and growth. This role combines program-level vision with hands-on project execution, ensuring alignment with organizational priorities and delivering measurable business outcomes. The ideal candidate thrives in a fast-paced environment, excels at cross-functional collaboration, and builds strong partnerships with executive leadership. Key Responsibilities * Strategic Program Leadership: Drive large-scale initiatives that support enterprise growth, operational excellence, and innovation. * Project Management Excellence: Manage multiple projects within strategic programs, ensuring scope, schedule, and budget adherence. * Executive Partnership: Serve as a trusted advisor to senior leadership, aligning program and project objectives with corporate strategy. * Cross-Functional Collaboration: Coordinate efforts across technology, operations, finance, and client-facing teams to achieve shared goals. * Governance & Reporting: Establish governance structures, reporting frameworks, and decision-making processes for programs and projects. * Stakeholder Engagement: Communicate effectively with executives, sponsors, and key stakeholders to provide transparency on progress, risks, and outcomes. * Methodology Expertise: Apply advanced program and project management methodologies (Agile, Scrum, Waterfall) for disciplined execution. * Risk & Change Management: Anticipate challenges, manage dependencies, and implement change strategies to minimize disruption and maximize impact. Qualifications * Bachelor’s degree required; advanced degree strongly preferred. * 8–12 years of experience in program and project management, with a focus on enterprise-level strategic initiatives. * Proven ability to influence and collaborate with executive leadership and cross-functional teams. * Expertise in Agile, Scrum, and Waterfall methodologies; PMP or PgMP certification preferred. * Exceptional communication, negotiation, and stakeholder management skills. * Proficiency in Smartsheet, Jira, and enterprise portfolio management tools. Success Metrics * Delivery of strategic programs and projects that drive measurable business outcomes. * Strong alignment between program objectives and executive priorities. * Enhanced collaboration across organizational silos. * Positive impact on enterprise growth, operational efficiency, and client success. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote first, Office friendly environment! No time to commute? No problem! Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!

The Senior Associate, Service Delivery is responsible for maintaining client benefits websites and providing support to clients and the bswift service center. This includes managing client inquiries, conducting quality assurance testing, and driving process improvements. | Candidates should have 3+ years of experience in benefits administration or client services, along with 2+ years of project management experience. A solid technical background and proficiency in Excel are also required. | Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! Objective: The primary goal of the Senior Associate, Service Delivery is to maintain client benefits websites, document and execute benefits-related processes, and provide support to clients and the bswift service center. Key Responsibilities: Client Website Management: Help manage and provide technical guidance for implementing new client websites. Update client sites as requirements evolve, including benefits class matrices, requirement documents, rates, permissions, field options, site text, and resolving any open items. Conduct quality assurance testing for client sites and monitor issue resolution. Client Support: Respond to client inquiries regarding bswift products, leveraging research to resolve issues. Triage and resolve client tickets or questions (email/voicemail) within 24 hours, ensuring ownership from initial contact to resolution. Maintain thorough knowledge of internal systems to handle general and specialized client requests effectively. Training and Communication: Prepare and deliver technical/product presentations, demonstrations, and trainings, such as open enrollment demos and release functionality updates. Communicate openly and professionally with bswift customers, maintaining a can-do attitude. Process Improvement and Special Projects: Drive continuous process improvements and efficiencies. Develop and implement fulfillment procedures. Lead and create agendas for client meetings as necessary. Manage workflows for the setup and maintenance of carrier and payroll feeds. Assist with sales and marketing activities as needed. Take on special projects as assigned. Team Collaboration: Coach and mentor team members. Share innovative ideas and client needs with bswift teams during all product life cycle phases. Qualifications: Professional Experience: 3+ years’ experience in benefits administration or client services roles. 2+ years of project management experience. Solid technical background. Technical Skills: Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality). Strong analytical skills and the ability to use data for strategic decision-making. Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with both technical and non-technical personnel. Strong listening skills with the ability to clarify and respond to questions. Personal Attributes: High productivity, reliability, and organizational skills. Initiative-driven, with a passion for innovation and problem-solving. Team-oriented with a commitment to client service and achieving business results. Education: Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. Remote-first, Office-friendly Environment: No time to commute? No problem! Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an impact at bswift, where your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Additional Information: Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8 AM-5 PM Central Time, unless otherwise stated in the job description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000-$80,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!