Broccoli AI

| Product Marketer San Francisco, CA About Broccoli AI Broccoli AI builds AI voice agents that act like real employees—answering phones 24/7, booking jobs in ServiceTitan, following up on missed calls and estimates, and handling emergencies in real time. In just 12 months, we’ve grown to 200+ contractors with 40% MoM growth, and we’re just getting started. Backed by top-tier VCs, we’re building the AI-native operating system for the $600B home services industry**.** Why Join Us? Build from 0→1: You’ll own growth marketing strategy and execution across all channels, starting from first principles. Real Customers, Real Revenue: Everything you do will directly impact bottom-line metrics. Work Directly with Founders: Move fast, iterate quickly, and make real decisions with the people building the product. Create a Category: Help define how AI employees are bought, understood, and adopted by traditional service businesses. What You’ll Do Growth & Demand Gen Own and optimize the top-to-bottom funnel—from first impression to qualified lead to closed customer. Launch and manage paid campaigns (Meta, Google, LinkedIn, YouTube, etc.), including creative development and audience testing. Build, test, and optimize landing pages, email flows, and CTAs for conversion. Set up tracking infrastructure (GA4, Segment, HubSpot, etc.) and own performance reporting and attribution models. Product & Content Marketing Own positioning, messaging, and competitive insights for key features and use cases. Partner with Product and Sales to plan feature launches, write enablement materials, and train GTM teams. Craft high-converting product marketing collateral, including one-pagers, case studies, and demos. Social, Community, and Brand Run our social channels (LinkedIn, X/Twitter, Instagram) to grow audience and drive engagement. Work with contractors or agencies (if needed) to produce UGC-style and brand content. Experiment with organic channels (SEO, community, influencer, referral loops) to find scalable acquisition. Data, Tooling & Automation Set up lead scoring, email automation, and CRM integrations (e.g., HubSpot, Salesforce). Define KPIs and report on funnel metrics weekly and monthly. Use tools like Clearbit, Apollo, Zapier, and Webflow to automate outreach, enrichment, and onboarding. What We’re Looking For 5+ years in product marketing, growth marketing, or full-stack marketing at a high-growth B2B or SaaS startup. Deep knowledge of performance marketing, attribution, and funnel optimization. Ability to write clearly and persuasively for multiple audiences (owners, technicians, decision-makers). Comfortable working with low design support—you can mock things up in Figma, Notion, or Webflow when needed. Strong understanding of marketing analytics tools (GA4, Looker Studio, HubSpot, etc.). Bonus: Experience marketing AI, SaaS, or vertical software products. Bonus: Familiarity with sales-led and product-led growth motions.

| Location: San Francisco, CA About Broccoli AI Running a plumbing or HVAC business is chaotic—phones ringing, scheduling, dispatching techs, following up on leads. We fix all of that. Broccoli AI builds AI voice agents that act like real employees—answering phones 24/7, booking jobs in ServiceTitan, alerting techs when emergencies hit, and following up on missed calls or open estimates. In just 12 months, we’ve grown to 200+ contractors, and 40% MoM growth. Backed by top-tier VCs, we’re building the AI-native operating system for the trades. Why Join Us? Impact from Day 1: Own features end-to-end for hundreds of real businesses. Category-Creation: Shape how AI employees run the $600B home services industry. Ultra-Fast Execution: Ship and iterate 3x faster than competitors. Small Team, Big Ownership: Work directly with the founders and see your code in production daily. What You’ll Do Build and scale our AI agent platform and internal tools Own backend services, APIs, and integrations with CRMs like ServiceTitan Ship new features end-to-end—idea → prototype → production Optimize our real-time voice infrastructure and improve agent intelligence What We’re Looking For 7+ years of experience in backend or full-stack engineering Comfortable with high-velocity shipping and early-stage ambiguity Bonus: Experience with LLMs, telephony, or real-time systems Perks Top-tier salary and meaningful equity Work on cutting-edge AI with massive real-world impact Work from an amazing office in South Park in San Francisco Small, high-trust, founder-led team

Manage and grow strategic enterprise accounts, drive renewals and expansions, negotiate large contracts, and build executive-level relationships. | Experience managing and expanding enterprise accounts, quota-carrying sales experience, strong negotiation skills, and ability to build executive relationships. | About Broccoli Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve. The Role We’ve grown from $0 to $5M ARR in just one year by helping hundreds of contractors answer every call, book more jobs, and boost revenue without adding headcount. Now, we’re ready to scale deeper into the enterprise. PE roll ups control hundreds of companies in the trades — we’ve proven success with their pilots, and it’s time to roll out across entire portfolios. As our first Account Manager, Strategic Accounts, you’ll own the commercial relationship with our largest enterprise customers. You’ll partner with Customer Success to turn 3-location pilots into 200-location rollouts, negotiate umbrella MSAs, and build trusted relationships with PE operating partners and group executives. This is a high-visibility, quota-carrying role where you’ll shape how Broccoli expands inside the most important companies in the industry. What You’ll Do Manage and grow strategic accounts across PE-backed groups and roll-ups. Drive renewals, expansions, and upsells across existing portfolios. Partner with Customer Success to package proof points and ROI into expansion deals. Build relationships with group-level executives (finance, ops, call center leaders). Negotiate 6–7 figure enterprise contracts and MSAs. Who You Are Experienced account manager with a track record of expanding enterprise accounts. Comfortable carrying quota and negotiating complex contracts. Skilled at building executive-level relationships and navigating political org structures. Data-driven and ROI-focused — you know how to sell efficiency and impact. Collaborative operator who works closely with Customer Success, Sales, and Product. Why Broccoli Join a rocket ship: $0 to $5M ARR in one year, with massive enterprise demand. Own strategic relationships at the very top of the home services industry. High visibility, direct founder access, and the opportunity to shape how we scale.

Lead onboarding and setup of AI voice agents for new customers, customize workflows, train clients, monitor adoption, and collaborate with product and engineering teams. | 3+ years in onboarding, customer success, or technical implementation in SaaS or AI, strong communication skills, process-driven, and ability to manage multiple accounts. | About Broccoli Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve. About the Role As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one. This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country. Your Core Responsibilities Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan. Customize prompt flows and voice logic to match each business’s tone, processes, and goals. Train owners and office managers on best practices, troubleshooting, and ongoing optimization. Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days. Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows. You Might Be a Fit If You Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company. Are a strong communicator who can make AI and technical concepts simple for non-technical users. Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks. Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.