Broadcom

Manage and optimize partner programs and incentives to drive platform adoption and operational excellence. | 12+ years in channel or partner operations with strong analytical, project management, and AI/automation experience. | Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Channel Programs Operations Manager We are seeking a Channel Programs Operations Manager to support and scale our global partner ecosystem, with a strong focus on customer lifecycle and adoption of the VCF platform and associated add-ons, executed through resellers and professional services partners. Operating within the Partner Program Office, this role enables Partner Account Directors (PADs) and partners to drive onboarding, adoption, expansion, and renewals of VCF and add-on solutions, while delivering operational excellence across partner programs, incentives, reporting, and platforms. This role supports the PAD model by providing the operational structure, data, tools, and insights required to drive consistent, measurable partner performance. The ideal candidate brings strong expertise in data, automation, and AI-driven operations to improve scalability, efficiency, and program impact. Responsibilities Customer Lifecycle & VCF Adoption (Through Partners) • Design and optimize operational processes that enable PADs and partners to drive customer lifecycle outcomes (onboarding, adoption, expansion, renewals) for the VCF platform and add-ons. • Translate VCF platform adoption goals into programmatic workflows, tools, and KPIs that support PAD execution. • Enable partners with the tools, processes, and guidance required to deliver VCF deployment, expansion, and ongoing consumption. • Track and provide visibility into partner-led customer outcomes, including VCF adoption, add-on attach, usage, and retention. Partner Program & Incentives Operations • Operationalize partner programs aligned to VCF platform adoption and expansion, in support of PAD-led partner strategies. • Partner closely with the incentives/program lead to execute rebates, activity-based incentives, and adoption programs. • Own end-to-end incentive operations including tracking, validation, accruals, and payout execution, ensuring accuracy and auditability. • Ensure alignment with Finance on forecasting, accruals, and payout governance. • Drive simplification and automation of incentive structures and claims processes. Data, Reporting & PAD Enablement • Build and maintain executive dashboards and KPI reporting to provide PADs with clear visibility into partner performance and VCF lifecycle metrics. • Develop and operationalize PAD scorecards, ensuring consistent measurement of partner performance and accountability. • Deliver insights that help PADs identify risks, prioritize actions, and drive partner performance improvements. • Standardize reporting across systems (CRM, partner platforms, BI tools). AI & Automation • Leverage AI and automation to enhance PAD effectiveness, including forecasting, adoption insights, anomaly detection, and workflow automation. • Implement AI-driven use cases such as: • Predicting VCF adoption and renewal risk • Identifying expansion and add-on opportunities • Improving incentive targeting and effectiveness • Drive automation to reduce manual effort and increase speed and accuracy. Tools & Platform Management • Manage and enhance partner and operational platforms (partner portals, incentive systems, certification and performance tools) to support PAD execution and lifecycle visibility. • Ensure data integrity and consistency across CRM, finance, certification, and partner systems Cross-Functional & Vendor Management • Partner with Sales, Customer Success, Marketing, Finance, Legal, and IT to align on VCF adoption goals and program execution. • Manage third-party vendors supporting channel programs, ensuring performance and compliance. Qualifications • 12+ years of experience in Channel Operations, Partner Operations, or Sales Operations. • Strong understanding of partner-led customer lifecycle models (reseller and services). • Experience supporting field sales or partner-facing roles (e.g., PADs, account teams) with data, tools, and operational processes. • Experience with partner programs, incentives, rebates, and payout operations. • Strong analytical skills with experience building dashboards and KPI frameworks (e.g., Tableau, Power BI). • Experience applying AI, automation, or advanced analytics in an operations environment. • Strong project, process, and change management capabilities. • Bachelor’s degree required. Success Metrics (What Good Looks Like) • PAD Effectiveness: Improved partner performance and consistency driven through PAD scorecards and insights • VCF Platform Adoption: Increased partner-led adoption and consumption of VCF • Add-On Attach Rate: Growth in attach of key add-ons across partner-led deals • Incentive Accuracy & Efficiency: ≥99% accuracy in incentive tracking and payouts; faster payout cycles • Operational Efficiency: Reduction in manual processes through AI/automation; improved reporting speed and quality • Renewals & Expansion: Improved partner-driven renewal rates and expansion pipeline Leadership & Interpersonal Skills • Strong ownership mindset with a focus on enabling others to succeed. • Ability to translate strategy into scalable operational support for field teams. • Excellent communication skills with the ability to influence across a matrixed organization. • Strong interpersonal skills and ability to build trusted relationships across internal teams and partner ecosystems. • High attention to detail and ability to manage multiple priorities in a fast-paced environment. • Comfortable working in a remote and highly collaborative environment. Additional Job Description: Compensation and Benefits The On Target Earnings (OTE) range for this position is $154,700 - $247,500 OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary. In addition, as a valued member of our team, you'll be eligible to receive a competitive new hire equity grant and annual equity awards, directly connecting your success to the company's growth. All subject to relevant plan documents and award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Lead solution sales, drive adoption and expansion of software solutions, and provide technical mentorship and leadership. | 12+ years IT experience with expertise in architecture, development, operations or security, strong technical leadership, client management, and excellent communication skills. | Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Summary The Solution Architect position is responsible for both generating new revenue opportunities and ensuring the health of existing customer investments. The Solution Architect qualifies and leads new solutions sales while driving adoption & expansion of current solutions. This includes ongoing quantification of business impact and overall value we provide. These activities drive healthy renewals and portfolio expansion opportunities. The Sr. Solution Architect is also a thought leader and technical mentor for the local sales, product and services teams. Job Description Key Responsibilities · Drive and measure the impact of relevant sales messaging into the territory and target accounts to drive pipeline. · Perceived by the customer as being both customer centric and solutions oriented, bringing tangible value in terms of industry/technical experience, knowledge, and expertise. · Provide business insight and technical expertise to the customer. · Speak from experience and offer insight on successes and failures relative to the customer's industry and/or objectives that substantiate this role and provides its value. · Drive AD/AM's to attain and maintain relationships across the executive ranks of the customer ¨C IT, Business Units, and 'C' level executives. · Develop and define business solutions that address customer requirements leveraging the value of CA Technologies solutions. · Resolve complex critical business and technical issues affecting the client. · Direct leadership of the technical sales component of complex cross portfolio opportunities · Become a capable spokesperson on company's technical capabilities. · Instrumental in driving adoption of existing owned solutions as well a new solutions. · Act as an advisor to management and customers on advanced technical studies. · Deliver positive, quantifiable results for Broadcom and its customers which will be measured across two key areas: Customer Focus · Collaborate with the customer's executive management team to advise them of current strategies being executed in large scale customer transformations. · Persuasively communicate strategy of how to take a customer through disruptive market conditions, demonstrating knowledge of their industry and competition. · Collaborate with account team to appropriately map CA technology to the customers' business drivers utilizing the Broadcom’s Sales Process (development of Business DNA's, competitive strategy business and IT initiatives). · As the trusted advisor to the account team, provide best practices for client proposals/work product by providing business value alignment and execution roadmaps. · Persuasively articulate Broadcom’s Enterprise Software technology vision and strategy and communicate it's business value and impact. · Collaborate in the preparation and delivery of proofs of concepts, demonstrations, etc according to CA's Best Practices. · Set and manage appropriate customer expectations throughout the Adoption and New Opportunity Lifecycle. · Establish sustainable relationships with internal / external partners and clients. · Demonstrate a working knowledge of product functionality and benefits within identified solution sets. · Effectively and persuasively communicate Broadcom’s Enterprise Software key competitive differentiators, by solution, as defined by Broadcom’s Enterprise Software business units. · Demonstrate strong and effective knowledge of Broadcom’s Corporate Strategy and Sales Plays; understand client imperatives; provide linkage of needs to imperatives. · Effectively position and present the benefits of Broadcom’s Enterprise Software solutions and specifically how our solutions will support the client's technical and functional requirement. · Showcase the value customers will derive from the use of Broadcom’s Enterprise Software solutions. · Identify issues at the client and work with the customer success and support to drive these to resolution –thereby earning 'trusted advisor' status. · Develop relationships with key client personnel to gain knowledge about customer's infrastructure, spend time to understand each silo and discover dependencies between silos. This should include knowledge about the customer's current capabilities and desired state. · Develop and maintain awareness of key projects and issues within a client's environment, and document this information within the account plan and communicate this information with the virtual account team. Financial Targets · Directly assist account teams in achieving financial targets via the Opportunity Planning process. · Assist sales in accurately assessing and forecasting opportunities. · Evaluate alternative options to execute opportunities by the most cost-effective means without negatively impacting deliverable quality or customer's perceptions. · Ensure long-term stability and sustainability of the Broadcom Enterprise Software portfolio · Build and maintain relationships with key IT and LOB staff as appropriate. · Seek to maximize opportunity by considering the full breadth of technologies that may be required to deliver the full value of an IT deployment. · Identify reasonable opportunities where additional professional and education services may be required to address cross-silo issues. Typical Role Definition Technical Leadership. Internally recognized as a technical or business contributor. Possesses and applies a comprehensive knowledge of multiple fields of technologies to complete significant and complex assignments. Works on complex technical projects or unique business issues requiring state of the art technical knowledge or where analysis of situations or data requires an evaluation of intangibles. Known in the department/group as the ‘knowledge base’ of information. May be the in-house expert on specific technologies. May act in a liaison capacity with other organizations. Evaluates progress and results and recommends major changes in procedures to accomplish tasks. Plans and conducts assignments and may lead or direct assignments that are generally larger and more important projects or works on multiple projects at one time. Well-developed leadership qualities enabling mentoring of others. Often contributes to and assists with the review and evaluation of personnel performance. Job-Specific Authority and Scope · Generally works without consulting their manager. · Independent decisions are made daily. · Examples of typical decisions without manager consultation: o Decide to call in additional resources o Prioritize account activities and communication to customers o Provide expert advice and counsel to account team(s) in account and opportunity planning and advice and guidance to peer groups · Typically has no direct reports. · Typically has no total staff. · Typically has a global geographic focus. · Typically, does not manage a budget. Business Travel and Physical Demands Business travel of approximately 40% percent yearly is expected for this position. Education/Work Experience Bachelor's degree or global equivalent in Computer Science or a related degree. Master’s degree preferred. Minimum 12 years (10 years with a Masters degree) of IT experience either in architecture, development, operations or security as well as industry-related experience. Expert with the Company's solutions and excellent business knowledge is required to resolve integration and architecture issues; achieving this status level requires superior business acumen and ability to execute with proficiency. A consulting background including client management, problem solving, crisis management, mediation amongst third parties and meeting facilitation is preferred. Skills & Competencies · Proven ability to handle escalated situations and brings challenging technical problems to a satisfactory resolution · Ability to interface with customer onsite both at a technical and executive level · Proven comprehension of solutions and how they are designed to be integrated into the customer environment · Extensive troubleshooting skills of solutions and integrations · Demonstrate creative problem solving and decision making to address complicated business problems · Outstanding technical leadership skills · Understand and assess how IT capabilities can resolve customer challenges and/or meeting goals and objectives · Outstanding ability to work in a variety of high pressure situations producing favorable outcomes · Be a recognized Subject Matter Expert for a particular solution and knowledgeable of integrated solutions · Able to effectively communicate the cross-functional value propositions within our aggregate portfolio of solutions · Able to understand highly complex technical problems and provide solutions which are highly innovative and ingenious – and enable customers to do the same · Excellent analytical skills · Outstanding and proven customer service skills · Able to align and articulate capabilities as they relate to business priorities and goals · Outstanding writing skills · Outstanding coaching and mentoring skills · Outstanding presentation skills · Outstanding and proven customer service skills · Able to align and articulate capabilities as they relate to business priorities and goals · Ability to interface with customer onsite at a technical level · Outstanding technical knowledge across the industry and awareness of industry future direction – and able to identify the implications on customers Professional Development Demonstrate on-going personal and professional development mastery with respect to the following capabilities: · Leverage formal and informal learning channels to continually enhance knowledge and understanding of current and evolving market, industry, technology and competitive trends. · Attain and maintain applicable industry certifications (i.e. ITIL, Six Sigma, CISSP, SNIA, SaFe Certifications etc.). · Complete all required Learning Management System courses by required dates. · Possess good Proposal/Work Product development skills. · Possess understanding of ITs role and impact in supporting the business. · Possess strong problem solving, solution expertise, consultative 'questioning' and active listening skills. · Possess communication and presentation skills. · Possess virtual team leadership and collaboration skills. · Possess solution expertise. · Possess proficiency with Broadcom’s sales tools (e.g., solution white board, presentations, demonstrations) and resources. · Be familiar with more than one product family within a Brand as well as appropriate cross product and brand solutions. · Possess vertical business and industry knowledge (e.g.: Financial, Healthcare, MFG, Government). · Pursue Leadership Development Program opportunities in the region. Teamwork, Planning and Enablement · Assist with leading bi-monthly team meetings. · Actively participate in all account planning and account review sessions · Collaborate with technical team to deliver a set of complex and/or integrated demonstrations, and where necessary, more complex proofs-of-concepts. · Define high-level product / technology specifications for implementation working with the delivery team as necessary. · Collaborate with technical experts to develop detailed specifications. · Demonstrate outstanding partnering with CA's internal and external partners. · Proactively seek and deliver feedback to local sales management with respect to opportunity progress and issues. · Communicate with upper management and technical staff. · Possess proficiency in teambuilding and conflict management · Recognize team members' roles, responsibilities, strengths and weaknesses in order to improve and optimize virtual team effectiveness. · Demonstrate proficiency in navigating CA's internal processes and systems and supporting roles. · Demonstrate effective time management. · Provide oversight of existing implementations to mitigate risk and ensure customer satisfaction with the solution delivered. · Coordinate participate and lead when appropriate enablement programs within your given region. Additional Job Description: Compensation and Benefits The On Target Earnings (OTE) range for this position is $151,900 - $243,000 OTE includes Sales Incentive Commission in accordance with relevant plan documents. This position is also eligible for equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Troubleshoot and resolve complex storage issues for global customers, collaborate with engineering and field teams, document cases, create knowledge base articles, and mentor new team members. | 6+ years experience in storage administration/support, proficiency with storage protocols and enterprise/cloud storage, strong VMware and virtualization skills, and a bachelor's degree or equivalent experience. | Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer III - Storage VMware Cloud Foundation (VCF) Division Overview The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation. Together, our bold group of technology professionals with diverse backgrounds – spanning engineering, products, marketing, partners, professional services, and global support services – is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world. The Elevator Pitch: Why will you enjoy this new opportunity? Do the words ISCSI, Fabric, SAN, NVMe, IOPS and Arrays catch your attention? Do you thrive on learning new Storage Technologies and expanding your existing storage technology expertise? What about solving storage issues from simple to highly complex? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the world's leading edge software spanning every imaginable industry across globe? Storage Technical Support Engineers (TSEs) are the lifeblood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of Broadcom to IT professionals world-wide. When you join Broadcom as a Storage Senior Technical Support Engineer, you will learn and support our latest technology, provide mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. Storage TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines. Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing? As a Technical Support Engineer III, we will take your current expertise and expand your storage knowledge to new heights! You could be partnering with our customers to troubleshoot, understand and overcome challenges in their storage environments. In the first few days after joining Broadcom, you will undergo a substantial skills development training program focused on learning our Storage product, tools & processes. After an 8-week onboarding program that includes technical, process and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues. To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a storage administrator or in a storage support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple storage areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the storage virtualization knowledge required to help Broadcom’s customers? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom. What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis? Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include: • Engaging with global customers via email, and/or virtual collaboration sessions. • Troubleshooting with global customers and/or reproducing issues in a lab environment. • Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it. • Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations • Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans. • Researching issues via our internal knowledge base. • Creating and updating knowledge base articles. • Creating training material and coaching/mentoring new team members. • Maintaining a positive customer experience in every interaction. • Driving global escalations toward resolution and generating Root Cause Analysis reports • Dealing with customers in English within the allocated region (Primarily supporting APJ customers however can be transitioned to assist EMEA and NASA regions based on the business requirements). • Completing various self-paced training programs designed to further enhance your skills. Requirements: • Proficient in SAN/NAS, storage protocols (iSCSI, NFS, Fibre Channel), enterprise storage (NetApp, EMC), and cloud storage (AWS S3, Azure Blob • Skilled in data protection, disaster recovery, replication, and storage management tools • Experienced with VMware vSphere, vCenter, Hyper-V; strong in VM provisioning, HA/DRS, and containerization (Docker, Kubernetes) • Added advantage: • Good knowledge of TCP/IP, VLANs, routing (OSPF, BGP), VPNs, and firewall management (Cisco, Fortinet) • Familiar with SDN (VMware NSX), cloud networking (AWS VPC, Azure VNets), and automation tools (Ansible, Terraform). • 6+ years of related experience. • Bachelor's degree. Relevant years of experience in lieu of degree may be considered. What is the leadership for this role? What is the structure and culture of the team like? You will also collaborate with teams from across the globe. Managers will provide guidance and coaching to help you achieve your maximum potential. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one possibility. Everyone is empowered to develop new ways to achieve success. Note about Working Hours • VCF NASA Support hours are 7AM Mountain to 7PM Mountain , however this position will cover the NASA Shift: Mon-Fri 10AM Mountain to 7PM Mountain | Weekend and holiday coverage is required based on business needs Additional Job Description: Compensation and Benefits The annual base salary range for this position is $73,100 - 117,000 This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.