Brilliant Corners

Oversee operational workflows and supervise senior staff to ensure quality service delivery and implement continuous improvement. | Minimum 3 years of operations or program administration experience and 3 years supervisory experience, preferably in government-funded and financial environments. | Location: Los Angeles, CA Salary: $80,000.00 - $82,000.00 per year, exempt Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary The Brilliant Corners’ Operations Department is the agency’s engine for delivering efficient, compliant, and scalable housing solutions statewide. Our team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance our mission. We partner across departments to manage contracts, budgets, compliance, and other core operational functions. Whether supporting direct service teams, stewarding resources, or driving strategic initiatives, the Operations Department provides the infrastructure and coordination that allows the agency to operate effectively and sustainably. With a focus on service, collaboration, and accountability, we ensure that Brilliant Corners meets funder expectations, supports staff needs, and is equipped to adapt and grow, creating the foundation for housing solutions that transform lives. Position Summary The Operations Manager is responsible for overseeing day-to-day operational workflows, supervising Operations Supervisors and/or senior staff, and ensuring consistent, high-quality service delivery across programs. This role bridges frontline execution and strategic leadership by translating organizational priorities into effective processes, performance management systems, and operational improvements. The Operations Manager leads workflow optimization, monitors performance metrics, ensures compliance with funder requirements, and partners cross-functionally with Finance, Programs, and Data & Technology teams to support scalable and efficient service delivery. This role also plays a key part in developing team capacity, strengthening accountability, and driving continuous improvement initiatives. Position Responsibilities Operations Oversight and Service Delivery: Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services. Monitor turnaround times, service quality, and resolve escalations or complex cases as needed. Team Leadership and Performance Management: Supervise Operations Supervisors and/or senior staff, set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth. Process Improvement and Standardization: Assess existing workflows, identify inefficiencies, and implement process improvements. Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability. Data, Reporting and Operational Insights: Track and analyze key performance indicators, generate reports, and use data to inform decisions, improve outcomes, and ensure accountability across teams. Cross-Functional Coordination: Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships. Compliance and Quality Assurance: Ensure adherence to funder requirements, internal policies, and audit standards. Maintain high-quality documentation and proactively address risks or gaps in compliance. Additional Duties: Perform other responsibilities and activities as needed to support departmental and organizational objectives. Professional Experience 3+ years of experience in operations, program administration, or related roles 3+ years of management or supervisory experience required Experience in compliance-driven or government-funded environments preferred Experience with financial processes, payments, or fiscal intermediary models preferred Knowledge, Skills, and Abilities Strong leadership skills with experience managing teams and driving performance Ability to translate strategy into clear operational processes and outcomes Strong analytical and problem-solving skills with attention to detail Excellent organizational and time management skills; able to prioritize competing demands Effective communicator with strong interpersonal and cross-functional collaboration skills Experience working with data systems and reporting tools (e.g., Salesforce, Intacct, Excel) Demonstrates sound judgment, accountability, and adaptability in a fast-paced environment Commitment to equity, inclusion, and culturally responsive practice Core Competencies Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development Organizational Values Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Salary range for this position is $80,000 - $101,809 annually. This position is being offered at $80,000.00 - $82,000.00 annually. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Wellness Resources Hybrid Work

Oversee scaling of housing subsidy program and manage supervisors to ensure care levels. | At least 2 years in supportive housing or human services with team-building and project management skills. | Location: Los Angeles, CA Salary: $80,000 per year, exempt Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Homeless Services and Housing (HSH), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. Position Summary The Program Manager will work closely with the FHSP Associate Directors and Director, and other FHSP Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. To be successful, the Program Manager will collaborate with L.A. County Department of Homeless Services and Housing, Department of Mental Health (DMH) and Office of Diversion and Reentry (ODR), other government partners, Intensive Case Management Services organizations (ICMS), and other funders, such as Managed Care Organizations and private foundations. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Program Supervisors may support programs with participants in any of the settings or subsidy types listed above. The Program Manager will collaborate on the development of FHSP policies and procedures to provide consistent levels of care to FHSP clients and inspire a culture of excellence throughout the team. The Program Manager is charged with managing and providing professional development opportunities to the Program Supervisors who, in turn, are responsible for each managing between 5 - 8 Housing Coordinators. In addition, the Program Manager will work with the Program Supervisors to fulfill the “emergency phone” requirements. The Program Manager will work under the direction of an FHSP Associate Director. Professional Experience · 2+ years working in supportive housing or in a related field focused on social justice or human services. Experience building and managing a team. Experience working and building rapport with external partners and stakeholders. Knowledge, Skills and Abilities Demonstrated management and team-building experience. Ability to clearly articulate program goals and develop tools and metrics for staff to achieve those goals; strong project management skills. Excellent organizational, communication, and planning skills. Can manage multiple deadlines efficiently and simultaneously. Solid team leader who can work collaboratively on projects and under pressure. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in cross-cultural situations. Core Competencies Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development Organizational Values Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Certificates, Licenses, and Registrations A valid, clean CA driver’s license and a personal insured vehicle are required. Travel Requirements This position requires a valid driver's license and may be tasked to drive for the course of business. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Salary range for this position is $80,000 - $97,000 annually. This position is being offered at $80,000 annually. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Wellness Resources Hybrid Work

The Breaking Barriers Case Manager will provide intensive case management services to a caseload of 25-30 program participants. They will assist clients in reaching their identified goals and connect them to community resources and services. | Candidates should have at least 2 years of experience providing direct mental health and/or intensive case management services to vulnerable populations. A Bachelor’s Degree in Social Work, Psychology, Sociology, or a related field is also acceptable with at least one year of experience. | PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION. NOTE: This is a 3 month temporary position with possible extension Location: Los Angeles, California Salary: $25.48 per hour Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary Breaking Barriers is an innovative rapid rehousing program that serves adults who are on felony probation in Los Angeles County and are experiencing homelessness. Breaking Barriers provides a rental subsidy combined with housing retention, intensive case management, and employment services. The goal is for clients to fully assume rental payments and “transition in place” at program end. Position Summary The Breaking Barriers Case Manager will provide intensive case management services to a caseload of 25-30 program participants. The Case Manager will assist clients to reach their identified goals and connect clients to community resources and services. The Case Manager will work collaboratively with the Breaking Barriers housing and employment teams to ensure that clients reach the ultimate goal of self-sufficiency. The Case Manager plays a critical role in supporting clients to thrive through a client-centered and “whatever it takes” approach to services. Position Responsibilities Process and accept referrals from Probation. Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths. Develop and implement, in collaboration with clients, individualized case management services plans that ensure housing stability and identify short and long-term goals. Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention. Meet with clients frequently and regularly in the home, community, and office. Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, in order to strategically address clients’ needs. Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line. Connect clients to a variety of community resources and services, including employment services at Chrysalis, physical and mental health services, substance use treatment, government benefits, education/vocational programs, parenting programs, etc. Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc. Participate in case conferences to review clients’ progress and address any challenges. Collaborate and communicate with all Breaking Barriers partners on a regular basis. Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services. Provide aftercare case management services for 3 months after program completion. Maintain updated and accurate client files and documentation. Participate in weekly staff meetings and other agency events as requested. Professional Experience At least 2 years of experience providing direct mental health and/or intensive case management services to vulnerable populations OR at least one year of experience and a Bachelor’s Degree in Social Work, Psychology, Sociology, or a related field Experience working with individuals who have been affected by the criminal justice system and/or individuals who have experienced homelessness is a plus Knowledge, Skills, and Abilities Strong interpersonal and client engagement skills Excellent verbal and written communication skills Flexibility regarding scheduling and prioritizing of tasks Willingness to travel and spend significant time in the field Basic computer knowledge (MS Word and Excel required) Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, Motivational Interviewing Ability to work independently and utilize critical thinking skills in decision-making situations Good organizational and record-keeping skills Possession of a valid, clean California driver’s license and a personal insured vehicle are required Core Competencies Interpersonal Savvy: Builds trusting relationships, skillfully engages others, and collaborates effectively to drive success Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties Dealing with Paradox: Flexibly adjusts approaches to meet complex needs; balances conflicting demands with adaptability and rapport while maintaining boundaries Organizational Values Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Certificates, Licenses, and Registrations A valid, clean CA driver’s license and a personal insured vehicle are required. Travel Requirements This position requires frequent visits to properties, attendance to on-site meetings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Salary range for this position is $25.48 to $25.48 annually. This position is being offered at $25.48 Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Wellness Resources Hybrid Work

The Senior Property Manager is responsible for the overall operation and day-to-day implementation of property management policies to ensure well-managed homes. This includes supervising maintenance staff, ensuring compliance with regulations, and providing training and mentorship to team members. | Candidates should have a minimum of 5 years of property management experience, preferably in affordable or supportive housing. Knowledge of construction and experience working with people with disabilities are also preferred. | Location: This role will support a catchment of managed care homes located in, but not limited to: El Cajon, Bonita, Jamul, Poway, Romona, Oak Hills, Hesperia, Apple Valley, Hemet, Thousand Palms, Menifee, San Jacinto, and Escondido. Salary: $80,000 - $90,000 per year, exempt Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary The Supportive Housing Management department manages Brilliant Corners’ portfolio of owned real estate which provides housing and services to various vulnerable populations. The largest part of the portfolio consists of single-family homes that house previously institutionalized people with developmental disabilities. Other programs consist of multifamily or scattered site housing serving formerly homeless and/or developmentally disabled, individuals and families. Position Summary The Senior Property Manager is responsible for the overall operation, and the day-to-day implementation of property management policies and procedures to ensure well-managed and maintained homes of our growing portfolio of single-family homes used as Care Homes for individuals with developmental disabilities and other housing models serving vulnerable populations. The Senior Property Manager ensures compliance with all applicable regulatory agencies and federal, state, and local laws; maintains acceptable and supportive environment for all residents and service providers; manages maintenance staff and their duties, interacts with and supervises vendors. Additionally, the Senior Property Manager trains and mentors other team members, ensures a culture of collaboration and excellence, and functions as the Regional Property Manager when s/he is not available or as assigned. Position Responsibilities Leadership and Personnel Management Oversees maintenance program, directly supervising maintenance employees and contractors, conducting property inspections and monitoring work orders. Develops and maintains good staff working relationships, cultivating the spirit of teamwork, and exemplary customer service. Assures all direct reports receive updated training regularly to ensure proficiency; coordinating all necessary training for staff, including his/her own. Assists in onboarding and training new hires in the SHM Dept., including but not limited to Property Managers, Maintenance Technicians, and Program Associates. Provides ongoing training and mentorship for Property Managers — especially in the areas of staff supervision and navigating and best utilizing relationships with Regional Centers, service providers, CA Dept. of Developmental Services, and other BC departments. Proposes and develops new or improved systems and processes to improve efficiency and quality of service delivery. Represents the organization to public agencies and the community. Provides advisement/direction on property and resident issues to other Property Managers. Physical Condition and Maintenance of Properties Ensures that emergencies are responded to promptly and assigns staff, including self, to be available in this event; provides direct assistance and direction during after-hours emergencies. In conjunction with the Regional Facilities Manager, ensures timely completion of all preventative maintenance tasks throughout the region. In conjunction with the Regional Facilities Manager, ensures timely completion of annual inspection at all homes throughout the region. Performs continual informal inspections of the properties to ensure that they are being properly maintained, that mechanical devices are in working order, and that the environments are safe and attractive. Adheres to all accounting and reporting procedures required by Brilliant Corners. Provides input to the Regional Property Manager for development of the annual operating budget. Monitors payment of vendors and works with Program Associate and Accounting Department to ensure timely payment. Manages proper use of reserve for replacement funds, including obtaining approval from the Regional Center and ensuring funds are transferred to the operating account. Professional Experience Minimum of 5 years of property management experience Experience in affordable and/or supportive housing strongly preferred Experience working with people with disabilities preferred Knowledge of construction, repair, and/or renovation experience preferred Knowledge, Skills, and Abilities Excellent critical thinking and problem-solving skills Capacity to handle multiple projects and complex tasks in a fast-paced setting Strong time management skills and attention to critical deadlines Ability to adjust priorities under deadline pressure Fluency with standard office technology, including databases and e-filing systems, and the capacity to quickly master new technology Proficiency in Word, Excel, and Outlook Experience with Salesforce and/or property management software desired but not required Effective communication skills, especially across teams, departments and organizations Strong interpersonal skills, including customer service Experience supervising staff Some understanding of housing development Careful attention to detail Assertiveness, persistence, and follow-through Core Competencies Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking Process Management: Excels at developing and organizing efficient workflows, measuring key aspects, and simplifying complex processes to maximize resource utilization Building Effective Teams: Builds cohesive, high-performing teams through collaboration, positive culture, coaching, cross-functional work, and recognition of successes Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Certificates, Licenses, and Registration A valid, clean CA driver’s license and a personal insured vehicle are required. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. Physical ability to manipulate hands, fingers, and wrists to handle, feel, grasp, or operate hand/power tools, parts, controls, and equipment. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 50 pounds safely. Any weight over 50 (Fifty) pounds requires assistance from another employee or dolly. Mental acuity for analytical reasoning and document interpretation. Hazards – Exposure to traffic, dust, dirt, heights, noise, fumes, from oil, gas, paint, power tools and cleaning solvents with proper use of Personal Protective Equipment (PPE). Salary range for this position is $80,000 - $90,480 annually. This position is being offered at $80,000 - $90,000 annually. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Wellness Resources Hybrid Work

The Operations Specialist will work with internal and external partners to receive, review, and process various requests. This role involves processing client and unit related requests for the FHSP program and ensuring timely responses to payment inquiries. | Candidates should have at least 1 year of experience in a non-profit setting, with a preference for knowledge of Intacct and Salesforce. Strong communication skills and attention to detail are essential for this role. | Location: Los Angeles, California Salary: $24.04 per hour, non exempt Team: HPU/Contracts and Grants Team Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary Brilliant Corners has elevated our Operations Team within the Los Angeles Flexible Housing Subsidy Pool (FHSP) to a division within Housing Services. The division will support fiscal intermediary and contracting work across our portfolios. The Program Operations team currently serves with payment processing of monthly rental subsidies, utilities, move-in assistance, and other client assistance. Additionally, the Program Operations team will improve workflows for rent collection (where relevant), unit closeouts, and recertifications. The team will collaborate with the Data & Technology team, Finance team, and Program Directors to standardize payment processing, program reporting and invoicing, rent roll integration between our programmatic and financial management systems (Salesforce and Intacct), and other automations and process improvements. The team sits at the intersection of program implementation, data, and finance—and always embodies Brilliant Corners’ “customer service approach” with both internal and external stakeholders. Position Summary The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department. Position Responsibilities Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments. HPU/Contracts and Grants Team -This team processes a variety of client related payment requests to support clients in retaining their housing a well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders. Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners. Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and venders, and providing on-going reporting to partners. Professional Experience 1+ years’ experience in a non-profit setting preferred but not required Knowledge, Skills, and Abilities Intacct software experience preferred but not required Salesforce/CRM software and/or database experience preferred but not required Intermediate-level familiarity with Microsoft Word and Excel required Strong communication skills with effective messaging and strong follow up Able to work in collaboration with team, internal and external departments as needed Data and metric drive, comfortable around numbers Process driven Strong attention to detail Ability to understand, retain and apply program policies to role Core Competencies Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement Salary range for this position is $24.63- $30.62 This position is being offered at $24.04 per hour. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Wellness Resources Hybrid Work

The Operations Specialist processes various requests related to payments and client assistance. They collaborate with internal and external partners to ensure efficient workflows and accurate data management. | Candidates should have intermediate-level familiarity with Microsoft Word and Excel, and strong communication skills. Experience in a non-profit setting and knowledge of Intacct or Salesforce is preferred but not required. | Location: Los Angeles, California Salary: $24.04 per hour, non exempt Team: Payments and HPU/Contracts and Grants Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary Brilliant Corners has elevated our Operations Team within the Los Angeles Flexible Housing Subsidy Pool (FHSP) to a division within Housing Services. The division will support fiscal intermediary and contracting work across our portfolios. The Program Operations team currently serves with payment processing of monthly rental subsidies, utilities, move-in assistance, and other client assistance. Additionally, the Program Operations team will improve workflows for rent collection (where relevant), unit closeouts, and recertifications. The team will collaborate with the Data & Technology team, Finance team, and Program Directors to standardize payment processing, program reporting and invoicing, rent roll integration between our programmatic and financial management systems (Salesforce and Intacct), and other automations and process improvements. The team sits at the intersection of program implementation, data, and finance—and always embodies Brilliant Corners’ “customer service approach” with both internal and external stakeholders. Position Summary The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department. Position Responsibilities Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments. HPU/Contracts and Grants Team -This team processes a variety of client related payment requests to support clients in retaining their housing a well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking. As well as vendor documentation management and compliance tracking This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders. Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners. Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and venders, and providing on-going reporting to partners. Professional Experience 1+ years’ experience in a non-profit setting preferred but not required Knowledge, Skills, and Abilities Intacct software experience preferred but not required Salesforce/CRM software and/or database experience preferred but not required Intermediate-level familiarity with Microsoft Word and Excel required Strong communication skills with effective messaging and strong follow up Able to work in collaboration with team, internal and external departments as needed Data and metric drive, comfortable around numbers Process driven Strong attention to detail Ability to understand, retain and apply program policies to role Core Competencies Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement Salary range for this position is $24.63- $30.62 This position is being offered at $24.04 per hour. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (With 5% Match) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Wellness Resources Hybrid Work