Brilliant

Design and implement integrations and automations connecting client systems to enable personalized gifting experiences while collaborating cross-functionally and ensuring quality assurance. | 3+ years in software engineering or related roles with proficiency in JavaScript or Ruby, experience with automation platforms like Tray.io or Zapier, strong SQL skills, excellent communication, and technical documentation abilities. | About Brilliant We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think: newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love. We help companies create personalized experiences—campaigns, new-hire kits, storefronts, event swag—through a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration brilliantmade.com. Why This Role Matters Our success hinges on seamlessly connecting Brilliant’s platform with client systems—CRMs, HRIS, marketing stacks, storefronts, learning platforms—to automate gifting triggers like welcome campaigns, milestone acknowledgments, and event swag distribution. The Implementation Engineer is the strategic and technical linchpin: architecting integrations, building automations, ensuring data accuracy, and enabling frictionless, personalized gifting experiences. What You’ll Do ↔️ Software Integration • Engage with clients to uncover system architecture and gifting use cases. • Design and implement robust integrations via APIs, webhooks, and custom scripts, connecting to Salesforce, HubSpot, Workday, Marketo, Shopify, and more. 🔁 Automation Expertise • Build and optimize automated workflows using tools like Tray.io, Zapier, and custom scripting to trigger gifts based on events (e.g., hires, milestones, celebrations). • Maintain, monitor, and improve efficiency across automated processes. 📄 Technical Documentation • Produce clear documentation for each integration: flow diagrams, field mappings, setup instructions, and troubleshooting guides. • Maintain living technical guides for both clients and internal teams. 🤝 Cross-Functional Collaboration • Partner with Sales to scope solutions and support RFPs with technical insights. • Work with Customer Success and Product to ensure smooth deployments and capture feedback for enhancements. • Support internal teams during technical conversations in pre- and post-sales stages. ✅ Quality Assurance & Support • Validate solution integrity through testing—data accuracy, performance, edge cases. • Proactively monitor integration health and swiftly address issues. What You Bring • 3+ years in software engineering, solutions architecture, or technical operations • Proficient in JavaScript or Ruby (API integrations, scripting) • Experienced with Tray.io, Zapier, or equivalent automation platforms • Strong SQL skills for querying and data validation • Excellent communication: able to distill tech concepts for both engineers and business users • Demonstrated ability to produce high-quality technical documentation • Passionate about systems-thinking, operational efficiency, and delivering measurable client value Why Join Brilliant Impact at scale: Power automations that drive thousands of personalized gifting experiences annually Cutting-edge tech stack: Blend APIs, front-end systems, fulfillment workflows, and automation tools Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment Global footprint: Support clients across 180+ countries and touch the full giftee journey Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities Next Steps If you're someone who loves to blend technical problem-solving with creativity and client-driven outcomes, and you dream of spinning up an automation that sends a perfect gift at just the right time—let’s talk.

The Vendor Specialist will manage vendor data, support issue resolution, and facilitate vendor onboarding. They will also collaborate with internal teams to ensure smooth vendor interactions and contribute to the efficiency of vendor-related processes. | Candidates should have at least 2 years of experience in vendor relations or operational support, preferably in corporate gifting. Strong organizational skills, attention to detail, and the ability to communicate effectively are essential. | About Brilliant We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think: newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love. We help companies create personalized experiences—campaigns, new-hire kits, storefronts, event swag—through a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration brilliantmade.com. Why This Role Matters The Vendor Specialist will be an integral part of Brilliant's Vendor Strategy team, providing essential operational, data management, and communication support. This dynamic role requires a highly adaptable and collaborative individual who thrives in a fast-paced environment. They will be a primary point of contact for our vendors, ensuring smooth day-to-day interactions, maintaining data integrity, and contributing to the efficiency of vendor-related processes. This position directly supports the Program Manager, Vendor Strategy, in building a robust and responsive supplier ecosystem crucial for Brilliant's continuous growth and operational performance. What You’ll Do 📈 Vendor Data Management & Audit: Perform regular audits and cleanups of supplier and product data within internal software (e.g., Ada, Wrike) to ensure accuracy and completeness. Manage the entry, updates, and maintenance of vendor information, product catalogs, and pricing data. Proactively identify and resolve data discrepancies, ensuring reliable information for all internal teams. Support the Program Manager in monitoring vendor KPIs and identifying areas for improvement. 🏅 Vendor Escalation & Issue Resolution: Serve as the first point of contact for non-critical vendor service issues and escalations, triaging and resolving where possible. Escalate complex or urgent issues to the Program Manager, Vendor Strategy, providing necessary background information. Track and document vendor issue resolution processes to ensure continuous improvement. 🏷️ Pricing Adjustments & Data Collection: Support the implementation and tracking of vendor pricing adjustments, ensuring data is accurately reflected across relevant systems. Gather and compile data for various vendor-related reports, analyses, and strategic initiatives (e.g., supplier spend, performance metrics). 🤝 Vendor Onboarding & Relationship Management: Facilitate the operational aspects of new vendor onboarding, including collecting necessary documentation, entering data into systems, and coordinating initial setup tasks. Serve as a primary operational point of contact for ongoing vendor communications, including inquiries, information requests, and scheduling meetings. Engage directly with new and existing suppliers in meetings, supporting negotiations and helping to balance relationships effectively. 👥 Cross-Functional Collaboration & Communication: Work seamlessly with various internal teams across Brilliant (e.g., Account Management, Production, Creative, Sales) to gather information, facilitate requests, and ensure smooth vendor interactions. Act as a liaison, ensuring clear and consistent communication between vendors and internal stakeholders. Adapt quickly to evolving company priorities and project needs, providing flexible support to cross-functional initiatives. 🔦 Supplier Sourcing & Research: Conduct research on potential new international and domestic suppliers based on identified product gaps or strategic needs. Compile comprehensive profiles of prospective vendors, including capabilities, specializations, and contact information. 📑 Documentation & Training Support: Create, organize, and maintain internal resources, documentation, and Standard Operating Procedures (SOPs) related to vendor operations. Assist in developing training materials and support the Program Manager in delivering training sessions to internal teams on vendor-related tools and processes. What You Bring 2 + years of experience in a client-facing, vendor relations, or operational support role. Experience within the corporate gifting space or merchandising/supply chain is highly preferred. Exceptional organizational skills and meticulous attention to detail, especially in data management. Demonstrated ability to build and maintain positive relationships with external partners or clients. Proficiency in data management and experience with internal software systems (e.g., CRM, ERP, project management tools). Highly adaptable and comfortable working in a fast-paced, ever-changing environment with evolving priorities. Strong interpersonal skills with the ability to communicate clearly and effectively, both written and verbally, with diverse personalities. Proactive, solutions-oriented mindset with the ability to independently manage multiple tasks and prioritize effectively. Proficiency in Google Workspace or Microsoft Office Suite (Excel, Word). Our Process & Next Steps If you're someone who thrives on the blend of technical problem-solving with creativity and client-satisfaction driven outcomes—let’s talk. Successful candidates for this role can expect: 30 min. Screen with the People team Brief Hiring Exercise Hiring Manager Call Cross Functional Partner Interview - Operations team Cross Functional Interview - Production team Final Hiring Manager Interview Reference Check & Offer Why Join Brilliant? Impact at scale: Power automations that drive thousands of personalized gifting experiences annually Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment Global footprint: Support clients across 180+ countries and touch the full giftee journey Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities