Bowman Williams

Manage client relationships, run QBRs, coordinate with technical teams, and translate business goals into IT strategies. | 3+ years in MSP or IT services, understanding of Microsoft 365, Azure, networking, and experience managing multiple client relationships. | We are a long established technology company with a fast growing Managed Services division built around one simple philosophy, obsessed with excellence. The team is scaling quickly while maintaining a people first, client first culture where employees stay long term because they are supported, trusted, and given room to grow. We are hiring a Technical Account Manager who has MSP experience and enjoys owning client relationships end to end. In this role you will manage a portfolio of fully managed and co managed clients, run QBRs, coordinate with internal technical teams, and ensure clients feel heard, supported, and aligned on strategy. What You Will Do • Manage relationships with roughly 20 to 25 assigned clients as the primary point of contact • Run regular check ins and quarterly business reviews focused on satisfaction and retention • Identify opportunities for service improvements, upgrades, and better alignment across teams • Partner with engineering and project teams to keep deliverables on track and expectations clear • Translate business goals into actionable IT recommendations and client roadmaps • Handle escalations calmly and communicate progress proactively to stakeholders What You Bring • 3 plus years in an MSP or IT services environment in a Client Success, TAM, or account management role • Strong communication and organization with a calm client first mindset • Ability to understand Microsoft 365, Azure, and networking concepts and translate them into business value • Proven experience running QBRs and managing multiple client relationships at once • Proactive, collaborative style with confidence in fast moving environments Location, Pay, and Benefits • Medical, dental, and vision insurance plans • 401k plan • HSA, Health FSA, Dependent Care FSA • Transportation reimbursement plans • Employer paid basic life insurance of $50,000 • Voluntary benefits including life and AD&D, STD and LTD, hospital, accident, cancer and critical illness, legal, identity protection, auto and home, and pet wellness • Employee perks, discounts, EAP, and health advocate services • Paid time off • Stable leadership, private funding, and strong growth opportunity

Provide proactive onsite IT support, implement and optimize Microsoft-centric hardware/software, lead change management, conduct audits, and manage long-term problem resolution for clients. | 5+ years IT support or systems admin experience with mandatory MSP background, strong Microsoft technologies knowledge, and PSA/RMM platform experience. | Technical Alignment Manager (MSP Experience Required) 📍 San Fernando Valley (85%), with occasional work at the La Verne HQ (15%) 💼 Full-time | $120,000–$140,000 + Uncapped Salary Increases for Certifications Earned Your Next Career Move Starts Here A people-first Managed Services Provider (MSP) with over two decades of innovation is searching for a Technical Alignment Manager to join their elite team. This company is reshaping how IT is delivered—by aligning cutting-edge Microsoft-centric technology with the real-world needs of mission-driven organizations, manufacturers, government agencies, and more. They don’t just support clients—they partner with them to create long-term, meaningful change through proactive IT strategy, technical precision, and human connection. If you're ready to accelerate your career and take ownership in a forward-thinking, learning-driven culture, this is your opportunity. This role offers rapid career advancement, unlimited salary increases for certifications, and a path to leadership. What Makes This Role Different? • 🚀 Upward Mobility – Promotions and pay increases are tied to your certifications and growth—not tenure. • 💡 Impact-Driven – You’re not just fixing IT issues—you’re solving root problems and making tech better for real people. • 🤝 Client-Facing Ownership – Build deep relationships by being the go-to expert onsite for one of the company’s largest clients. • 🌟 Culture of Growth – Learning, creativity, and innovation are built into the way this team operates. What You'll Do Technical Strategy & Problem Prevention • Deliver proactive, hands-on support to prevent recurring technical issues • Build trusted client relationships with consistent onsite presence Technology Implementation • Deploy, configure, and optimize hardware/software solutions • Ensure all technology aligns with company standards and client needs Monthly Change Management & Improvement • Lead 4–8 hours/month of proactive hardening and upgrades • Add long-term value without extra project costs for clients Local Audits & Documentation • Conduct thorough IT environment reviews • Keep client documentation accurate and actionable Long-Term Problem Management • Identify recurring issues and drive permanent solutions with internal teams What You Bring • 5+ years in IT support, systems admin, or technical consulting • MSP experience is a must - you’ve worked in client environments before • Strong technical background: Microsoft 365, Azure AD, Windows Server, and networking • Experience with PSA/RMM platforms (e.g., ConnectWise) Benefits That Support You • 💻 Day-1 Health Insurance + Dental, Vision, Critical Care, Disability • 🎯 Certification Reimbursement Program + Unlimited raises per cert • 💼 401(k) with Company Match • 📱 Cell Phone Reimbursement + Laptop Provided • 🏖️ Paid Holidays + PTO • 🧠 Employee Assistance Programs, Discounts & More