Bowman Williams

Manage established MSP client relationships, oversee active job orders, coordinate with recruiters, and own client communication through placements. | The posting seeks a senior account manager with staffing-agency experience to manage established client accounts and hiring orders. | Senior Strategic Account Manager – Agency / Manage Existing Clients Bowman Williams is a niche permanent-placement staffing firm focused exclusively on the IT Cloud and Managed Service Provider industry. For more than 16 years, we’ve worked in one market and built deep relationships within it. Today, we partner with more than 1,000 MSP clients across seven U.S. cities, generate more than 70% repeat business every year, and have been recognized by Forbes as one of America’s Best Staffing Firms. You are not building a desk from scratch, you will not cold call into a market you don’t know and you will not wait for applicants to come in. You step into an established client base, you work directly with CEOs and you are being plugged into a recruiting model built around proactive recruiting and efficiency. We are looking for a Senior Account Manager with agency experience. Why People Stay We’ve built the company so that each seat is empowered to make placements efficiently as possible. We cut out the red tape. We double down on automation and our culture is highly collaborative. Being niche allows us to remove the “red tape” that often slows down experienced account managers. For example, we proactively recruit and leverage speed to market, we position ourselves as thought leaders in our industry, we work directly with CEOs (not HR) and we automate most repetitive follow-ups and administrative tasks so that Account Managers can spend more making placements closing deals. Our average employee tenure is more than five years. Every job offer we extend includes guaranteed compensation increase at the start of Years 2 and 3. You will have a clear financial and career path as you grow with the company. We take a two-hour lunch every day and offer unlimited PTO. Senior Account Manager Responsibilities – we’re looking for agency experience. • Manage 8–12 active job orders at a time. We recruit proactively which means we are continuously interviewing candidates and building pipelines for the same positions in the same cities. You are not responsible for sourcing. Recruiters bring qualified candidates to you. • Manage a book of 20–40 MSP clients. Most already have years of hiring history with Bowman Williams, so you are inheriting established relationships rather than starting from scratch. You’ll work directly with CEOs and you will position yourself as a staffing partner who understands their industry and business model well enough to help them scale. • KPIs and Expectations. Our company averages a 40% close rate. Account Manager will typically average 3 submittals, confirm 3 interviews and make a placement within 22 days. Account Managers are responsible for owning the client communication. Senior Account Manager Compensation • Base salary + commission. • Guaranteed compensation increases at the beginning of Years 2 and 3, outlined in your offer letter. • First-year earnings: approximately $100K–$120K. • Second-year earnings: approximately $120K–$140K. • Third year and beyond: approximately $140K–$200K. Benefits & Quality of Life • 100% remote. • 2-hour lunch every day from 11:30 AM–1:30 PM EST. • Unlimited vacation/PTO. • 100% company-paid health, dental and vision insurance. • 401(k) with company match. • $50,000 company-paid life insurance policy. • Voluntary short-term disability, critical illness, accident, identity-protection and additional life-insurance benefits. • Frequent company events and happy hours.

You would handle Tier 1–3 support across MSP clients, resolve infrastructure escalations, administer Microsoft and networking systems, and assist with deployment projects. | The role requires advanced Tier 2/3 support, previous MSP experience, and hands-on skills with Microsoft 365, Windows Server, SonicWall, Ubiquiti, Hyper-V, and Intune. | Support Engineer L3 – MSP Escalations Location: Houston, TX Employment Type: Full-Time | Direct Hire Industry: Managed IT Services (MSP) Compensation: $85,000 - $100,000 + Quarterly Bonuses About the Opportunity We are seeking an experienced Helpdesk Engineer (Tier 2/3) to join a well-established Managed Service Provider (MSP) in Houston, TX. This opportunity is ideal for an IT professional who enjoys troubleshooting complex technical issues, supporting multiple client environments, and gaining hands-on experience with infrastructure projects. The position combines traditional helpdesk responsibilities with advanced technical escalations and project-based engineering work. You will support a variety of client environments while working with technologies including Microsoft 365, Active Directory, Windows Server, Hyper-V, SonicWall, Ubiquiti, and Microsoft Intune. The ideal candidate has a strong MSP background, excellent troubleshooting skills, and the ability to independently resolve technical issues while delivering outstanding customer service. Key Responsibilities • Provide technical support across multiple MSP client environments, handling Level 1 through Level 3 support tickets. • Troubleshoot and resolve complex issues involving Microsoft 365, Active Directory, networking, servers, and workstations. • Serve as an escalation resource for advanced technical issues. • Administer and support Microsoft 365 applications, user accounts, and cloud services. • Troubleshoot Active Directory environments, user permissions, and authentication issues. • Configure, deploy, and troubleshoot SonicWall firewalls. • Install, configure, and support Ubiquiti switches and wireless access points. • Perform network infrastructure deployments, including firewalls, switches, and servers. • Deploy and support Hyper-V virtualization hosts. • Assist with Microsoft Intune deployments and endpoint management. • Troubleshoot Windows Server environments, workstations, and related infrastructure. • Participate in client infrastructure upgrades, installations, and technical projects. • Maintain accurate ticket documentation and provide timely updates to clients. • Collaborate with other engineers to resolve escalated issues and complete technical projects. • Deliver exceptional customer service while maintaining timely ticket resolution. Required Qualifications • Professional IT support experience handling advanced Tier 2 and Tier 3 technical issues. • Must have previous experience working in a Managed Service Provider (MSP) environment. • Strong Microsoft 365 administration and troubleshooting experience. • Experience supporting Active Directory and Windows Server environments. • Solid networking knowledge, including TCP/IP, DNS, DHCP, firewalls, switches, and wireless networking. • Hands-on experience configuring and troubleshooting SonicWall firewalls. • Experience supporting Ubiquiti networking equipment, including switches and wireless access points. • Experience troubleshooting servers, desktops, laptops, and other IT infrastructure. • Familiarity with Hyper-V virtualization environments. • Experience deploying or supporting Microsoft Intune. • Ability to troubleshoot complex technical issues independently. • Strong written and verbal communication skills. • Excellent customer service and problem-solving abilities. • Ability to manage multiple support requests and priorities in a fast-paced MSP environment. Preferred Qualifications • Microsoft certifications, including Azure Administrator or related Microsoft credentials. • CompTIA Network+ or other networking certifications. • Experience implementing network infrastructure projects. • Experience deploying firewalls, switches, servers, and virtualization hosts. • Additional experience with Microsoft cloud technologies and endpoint management. • Previous experience supporting multiple client environments simultaneously. Compensation & Benefits Competitive Base Salary + Quarterly Performance Bonuses • 100% company-paid health insurance with three plan options for employees • 100% company-paid dental insurance • 100% company-paid vision insurance • Dependent coverage available at additional cost • Quarterly bonus opportunities • 401(k) retirement plan with 3% company match • Certification reimbursement • Additional bonuses for select certifications • Mileage reimbursement at the federal mileage rate • Reimbursement for parking, tolls, and EZ TAG expenses • Generous paid time off • Paid company holidays Why Consider This Opportunity? • Advanced Technical Exposure: Work on everything from day-to-day troubleshooting to complex Tier 3 escalations. • Project Opportunities: Gain hands-on experience deploying networks, firewalls, servers, Hyper-V hosts, and Intune solutions. • Diverse Client Environments: Support multiple businesses and expand your experience across different infrastructures. • Professional Development: Take advantage of certification reimbursement and additional incentives for select technical certifications. • Comprehensive Benefits: Enjoy fully company-paid employee medical, dental, and vision coverage. • Established MSP Environment: Join a team focused on delivering technical solutions and maintaining strong client relationships.

Manage established MSP client accounts and active staffing orders, communicate with client CEOs, and guide hiring placements through the recruiting process. | The role seeks an experienced agency account manager, but the posting does not specify a minimum years-of-experience requirement. | Senior Strategic Account Manager – Agency / Manage Existing Clients Bowman Williams is a niche permanent-placement staffing firm focused exclusively on the IT Cloud and Managed Service Provider industry. For more than 16 years, we’ve worked in one market and built deep relationships within it. Today, we partner with more than 1,000 MSP clients across seven U.S. cities, generate more than 70% repeat business every year, and have been recognized by Forbes as one of America’s Best Staffing Firms. You are not building a desk from scratch, you will not cold call into a market you don’t know and you will not wait for applicants to come in. You step into an established client base, you work directly with CEOs and you are being plugged into a recruiting model built around proactive recruiting and efficiency. We are looking for a Senior Account Manager with agency experience. Why People Stay We’ve built the company so that each seat is empowered to make placements efficiently as possible. We cut out the red tape. We double down on automation and our culture is highly collaborative. Being niche allows us to remove the “red tape” that often slows down experienced account managers. For example, we proactively recruit and leverage speed to market, we position ourselves as thought leaders in our industry, we work directly with CEOs (not HR) and we automate most repetitive follow-ups and administrative tasks so that Account Managers can spend more making placements closing deals. Our average employee tenure is more than five years. Every job offer we extend includes guaranteed compensation increase at the start of Years 2 and 3. You will have a clear financial and career path as you grow with the company. We take a two-hour lunch every day and offer unlimited PTO. Senior Account Manager Responsibilities – we’re looking for agency experience. • Manage 8–12 active job orders at a time. We recruit proactively which means we are continuously interviewing candidates and building pipelines for the same positions in the same cities. You are not responsible for sourcing. Recruiters bring qualified candidates to you. • Manage a book of 20–40 MSP clients. Most already have years of hiring history with Bowman Williams, so you are inheriting established relationships rather than starting from scratch. You’ll work directly with CEOs and you will position yourself as a staffing partner who understands their industry and business model well enough to help them scale. • KPIs and Expectations. Our company averages a 40% close rate. Account Manager will typically average 3 submittals, confirm 3 interviews and make a placement within 22 days. Account Managers are responsible for owning the client communication. Senior Account Manager Compensation • Base salary + commission. • Guaranteed compensation increases at the beginning of Years 2 and 3, outlined in your offer letter. • First-year earnings: approximately $100K–$120K. • Second-year earnings: approximately $120K–$140K. • Third year and beyond: approximately $140K–$200K. Benefits & Quality of Life • 100% remote. • 2-hour lunch every day from 11:30 AM–1:30 PM EST. • Unlimited vacation/PTO. • 100% company-paid health, dental and vision insurance. • 401(k) with company match. • $50,000 company-paid life insurance policy. • Voluntary short-term disability, critical illness, accident, identity-protection and additional life-insurance benefits. • Frequent company events and happy hours.