Bounteous

Lead telecom digital transformation advisory engagements from strategic planning through implementation, adoption, and account growth. | Requires senior consulting experience, telecom transformation expertise, individual-level personalization and identity modernization experience, executive financial modeling, and a record of driving implementation adoption. | Digital Transformation Consultant (Telecom) About The Role We're hiring a Digital Transformation Consultant to lead strategic advisory engagements for the telecom industry, with a focus on digital channel shift, personalization, and digital B2B growth initiatives. This role owns the strategic point of view for client-side digital transformation programs, translates data and business metrics into executive-level narrative, and stays engaged through implementation - not just strategy delivery. Responsibilities Strategic Advisory & Program Ownership • Own the strategic point of view on client digital growth priorities, including Net-Adds growth, digital mix, funnel optimization, customer identity, personalization and API/partner monetization initiatives. • Advise clients on identity and fraud-risk architecture, including transitions from credit-bureau-dependent identity models toward network- or API-based identity signals. Personalization & Journey Design • Lead personalization transformation engagements to individual user-level segmentation, delivered on compressed timelines rather than multi-year roadmaps. • Design customer journey and offer architecture, including user-directed experience models, spanning both segmentation strategy and experience design. Executive Communication & Governance • Translate business and financial data (ARPU/ARPA trends, retention, digital channel mix) into narratives for executive and board-level audiences. • Prepare and defend performance, roadmap decisions, and investment tradeoffs under direct questioning from senior client and business leadership. Implementation & Adoption • Partner with delivery and technical teams to ensure strategic recommendations are executable and realistically sequenced against organizational and technical constraints. • Own adoption velocity for newly deployed digital capabilities (AI, personalization, digital channels), and course-correct when adoption lags plan. Client & Account Growth • Serve as senior client-facing advisor, building credibility with client digital, marketing, and strategy leadership. • Independently identify and prioritize strategic opportunities within an existing client relationship, and convert engagements into expanded commercial scope. Qualifications • Consulting pedigree from a top-tier strategy or digital transformation firm preferably at Engagement Manager/Senior Manager/Principal level or above. • Advised clients on areas such as B2B identity/authentication modernization, digital vs. assisted-channel shift economics, multi-touch attribution model and API-based partner monetization. • Delivered personalization transformation to individual user-level segmentation (not account- or cohort-level only), with implementation completed within compressed timelines. • Track record of engagements that extended through implementation oversight, not just strategy recommendation and handoff. • Personally accountable, in at least one engagement, for accelerating client-side adoption of a newly deployed digital capability. • Demonstrated ability to independently surface and prioritize a client's strategic opportunities mid-engagement, evidenced by specific client examples. • Strong command of telecom/CSP client economics: ARPU/ARPA modeling, retention/churn analysis, and digital channel-mix economics, sufficient to build and defend a board-level financial narrative independently. • Working knowledge of monetization and commercial models within telecom, including API/partner integration, platform and ecosystem monetization, data-as-a-service, and usage-based or consumption pricing constructs. Tools & Skills • Executive-grade presentation and reporting: structured governance decks, board-level communication • Drive quarterly and annual strategic roadmap cycles with client leadership, designing and facilitating executive workshops to pressure-test priorities, realign the plan to target KPIs, and hold the program accountable for outcomes delivery. • Business and financial modeling: ARPU/ARPA, churn/retention, digital channel-mix economics • Experimentation and analytics tooling: A/B testing platforms, SQL, dashboarding Preferred Qualifications • Direct engagement experience with a telecom, cable, or CSP client across funnel optimization, identity, personalization, and digital-channel transformation program. • History of expanding an existing client relationship's scope or commercial value as a direct result of delivered engagement work. • MBA or advanced degree.

Lead architecture design and strategy for scalable enterprise solutions. | Requires 12+ years in solution and enterprise architecture with cloud and leadership experience. | Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building. Job Title: Lead Architect Job Type: Fulltime/Contract/Contract to Hire Job Location: USA - Remote Job Summary We are seeking an experienced Lead Architect to drive the architecture, design, and technology strategy for enterprise-scale solutions. The ideal candidate will be responsible for defining solution architectures, ensuring alignment with business objectives, leading technical design discussions, and providing architectural governance across multiple projects and technology domains. The Lead Architect will collaborate with business stakeholders, product owners, engineering teams, project managers, and external partners to deliver scalable, secure, and high-performing technology solutions. Experience: 12+ years of experience in Solution Architecture, Enterprise Architecture, Application Development, Systems Integration, Cloud Technologies, or Digital Transformation programs. Key Responsibilities Architecture Strategy & Design • Define end-to-end architecture solutions aligned with business and technology objectives. • Develop architecture roadmaps, technology strategies, and transformation plans. • Design scalable, secure, and high-performing enterprise solutions. • Evaluate and recommend technologies, frameworks, and tools based on business requirements. Solution Architecture • Lead architecture design for applications, integrations, data platforms, cloud solutions, and digital ecosystems. • Create architecture artifacts, solution blueprints, and technical specifications. • Define integration patterns, data flows, and system interactions. • Ensure architecture standards, best practices, and design principles are followed. Technical Leadership • Provide technical leadership and guidance to development and engineering teams. • Review solution designs and ensure adherence to architectural standards. • Drive design reviews, architecture governance, and technical decision-making. • Mentor architects, developers, and technical consultants. Stakeholder Management • Collaborate with business leaders and stakeholders to understand strategic objectives. • Translate business requirements into technology solutions. • Present architecture recommendations and technical roadmaps to leadership teams. • Act as a trusted advisor for technology and architecture decisions. Cloud & Technology Enablement • Lead cloud adoption and modernization initiatives. • Define environments, deployment strategies, and scalability requirements. • Ensure solution reliability, availability, and performance optimization. • Support DevOps, automation, and continuous delivery initiatives. Security, Governance & Compliance • Ensure architectures align with security, compliance, and governance standards. • Identify and mitigate technical risks. • Establish architecture review processes and governance frameworks. • Support regulatory and enterprise compliance requirements. Project Delivery Support • Partner with project teams throughout the project lifecycle. • Support estimation, planning, and resource allocation activities. • Resolve complex technical challenges and implementation issues. • Ensure successful solution delivery and business adoption. Required Skills Technical Skills • Solution Architecture and Enterprise Architecture. • Application Design and Integration Architecture. • Cloud Platforms (AWS, Azure, GCP). • API Design and Integration. • Data Architecture and Data Modeling. • Microservices and Distributed Systems. • Security Architecture and Governance. • DevOps, CI/CD, and Automation concepts. • Database Technologies (SQL and NoSQL). Functional Skills • Business and Technology Alignment. • Technology Roadmap Development. • Systems Integration Strategy. • Architecture Governance. • Digital Transformation Initiatives. • Risk Assessment and Management. Preferred Skills • Experience in Digital Marketing, CRM, CDP, Data Platforms, or Customer Experience technologies. • Knowledge of Agile, Scrum, and SAFe methodologies. • Enterprise Architecture frameworks (TOGAF, Zachman, etc.). • Experience leading large-scale transformation programs. • Multi-cloud architecture experience. Educational Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field. • Master's Degree preferred. • Industry certifications such as TOGAF, AWS, Azure, GCP, or equivalent preferred. Key Competencies • Strategic thinking and problem-solving. • Strong leadership and mentoring capabilities. • Excellent communication and stakeholder management skills. • Decision-making and influencing abilities. • Ability to lead cross-functional and geographically distributed teams. • Strong analytical and organizational skills. Success Metrics • Successful delivery of architecture-led initiatives. • Improved system scalability, reliability, and performance. • Alignment of technology solutions with business goals. • Reduction in technical debt and operational risks. • High stakeholder satisfaction and business value realization. • Compliance with architecture, security, and governance standards.

Lead digital and AI transformation engagements partnering with C-suite executives to drive business development and measurable outcomes. | 8-12+ years in digital strategy or consulting with a bachelor's degree and preferably an advanced degree, strong executive presence and financial skills. | Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building. We are seeking a Director/Sr. Director, Digital Strategy to lead high-impact digital and AI-enabled transformation engagements for leading enterprises. This role is a senior client-facing leader, partnering with C-suite and senior stakeholders to shape enterprise digital and AI strategy, leading multidisciplinary teams of consultants and digital practitioners, and translating strategy into new operating models and measurable business outcomes. You will also play a key role in business development, partnering with the Growth team to identify, scope, and win new business. \n Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.) Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information Role & Responsibilities Serve as a trusted advisor to senior client executives, including C-suite stakeholders, shaping digital and AI-enabled transformation agendas. Lead and contribute to pre-sales activity, defining solution strategy for complex pursuits and expanding strategic accounts. Lead multidisciplinary teams of consultants and digital practitioners in developing and executing digital and AI strategies that create competitive advantage and measurable value for clients. Clarify and define ambiguous or complex business challenges, objectives, and goals. Partner with cross-functional teams to gather and analyze customer, market, and business insights, identifying opportunities for innovation. Lead assessments of clients' digital capabilities and AI maturity to inform strategic recommendations. Design and facilitate workshops and stakeholder interviews with senior client leadership, in person and virtually. Define the business vision, strategy, and roadmap for digital and AI-enabled transformation, connecting technology capability to organizational readiness, role redesign, and new ways of working. Conduct analysis and financial modeling to validate business viability and build the business case for change, connecting transformation initiatives to business value. Develop and present strategic recommendations, roadmaps, and plans to client leadership, gaining alignment on next steps. Design stakeholder engagement, communication, and change management strategies tailored to executive, operational, and frontline audiences. Actively contribute to firm growth by identifying new business opportunities, designing engagement approaches, scoping and estimating work, preparing proposals, and delivering pitch presentations. Advance the digital strategy practice by developing consulting frameworks, methodologies, and thought leadership. Mentor and develop junior team members, fostering their professional growth. Preferred Qualifications 8+ years of experience in digital strategy, management consulting, or technology transformation consulting; candidates with 12+ years and enterprise-scale leadership will be considered for the Sr. Director level. Proven track record leading enterprise digital transformation strategy, including roadmap development and execution across people, process, data, and technology. Experience developing target operating models, role redesigns, and governance frameworks in the context of AI/technology adoption. Strong financial acumen, with experience connecting transformation initiatives and adoption outcomes to business value. Exceptional executive presence with the ability to influence C-suite and senior stakeholders, navigate complex organizations, and lead through ambiguity. Proven success in business development and strategic pursuits. Ability to lead through influence, mentorship, and cross-functional collaboration in a matrixed, global organization. Proficiency in customer research methods, journey mapping, service blueprints, ecosystem mapping, and prototyping. Excellent verbal and written communication skills. Willingness to travel 30–50% to support executive client engagement, strategic workshops, and business development activities. Bachelor's degree required; advanced degree (e.g., MBA) preferred. \n $135,000 - $165,000 a year Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role. \n We invite you to stay connected with us by subscribing to our monthly job openings alert here. Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. #BI-Remote #LI-Remote