Bounce

Manage and grow a portfolio of financial services clients, build trusted relationships, and identify expansion opportunities. | 7-10 years of experience in account management or related roles within fintech or financial services, with proven ability to retain and grow accounts and work cross-functionally. | The Account Manager will own and grow relationships with a portfolio of banking, lending, and fintech partners, serving as a trusted advisor responsible for driving long-term customer success and measurable business outcomes. This role focuses on strengthening partnerships, identifying opportunities for expansion, and ensuring customers are fully leveraging the platform to achieve their strategic objectives. The role works cross-functionally with Sales, Product, Engineering, and Compliance teams to deliver solutions that meet client needs, surface customer insights that help shape product direction, and contribute to building scalable account management processes as the organization continues to grow. The ideal candidate combines strong relationship-management capabilities with commercial ownership and thrives in fast-paced environments where they can help define how partnerships are managed at scale. About Us Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. With a team based in Israel and New York we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies. How You’ll Spend Your Time Own and manage a portfolio of financial services customers, serving as the primary point of contact across the partnership lifecycle. Build trusted relationships with executive, operational, and product stakeholders at banks, lenders, and fintech partners. Drive retention and revenue growth by identifying expansion opportunities, supporting renewals, and partnering on commercial negotiations. Translate customer feedback into actionable insights for Product & Designs teams to help shape future platform capabilities. Partner cross-functionally to deliver solutions that meet client needs. Lead regular business reviews with customers, aligning on performance, outcomes, and long-term partnership strategy. Help design and refine scalable account management processes as Bounce continues to grow. Requirements 7-10 years of experience in account management, customer success, or relationship management within fintech, financial services, SaaS, or enterprise technology Experience managing complex client relationships with banks, lenders, fintechs, or other regulated financial institutions, with a strong understanding of how these organizations operate A consultative partner who can build credibility quickly, understand customer priorities, and translate needs into actionable solutions Demonstrated ability to retain and grow accounts through renewals, upsells, and strategic expansion opportunities while maintaining a high level of customer satisfaction A builder mindset with a strong sense of ownership and bias for action - comfortable helping design processes, playbooks, and best practices as the organization scales Strong cross-functional collaborator who works effectively to solve customer challenges Highly organized, proactive, and motivated by solving problems end-to-end in fast-paced, evolving startup environments Interest in financial services, compliance-driven environments, and emerging AI-powered technology platforms Proactive problem-solver who has a track record of delivering value and active solutions to partners. Deep curiosity about the intersection of finance and technology, and a passion for helping clients modernize legacy processes through innovation. NYC based team, proximity to the office is a plus! What We Offer Competitive salary range Comprehensive benefits package 401K + 5% Match Competitive PTO plan Collaborative and innovative hybrid working environment Opportunity to grow in your career with a growing company Bounce is an equal opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Own and scale the user acquisition product stack to drive GMV growth through experimentation, optimization, and collaboration across teams. | Experience as a growth-focused product manager with strong skills in experimentation, SEO, geospatial UX, and data-driven decision making. | 💙 About Bounce... Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s marketplace connects travelers with 30,000+ small business locations worldwide for hyper-local short term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served 3M+ users and stored 10M+ bags, and paid over $10M to small business partners in 2024 alone. To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE) About the role... As the Senior Product Manager, Acquisition at Bounce, you’ll own and scale the end-to-end acquisition product stack across SEO, AI discovery, paid marketing, and partnerships - directly driving GMV growth. You’ll translate Bounce’s growth strategy into data-informed product bets that improve how users discover, activate, and re-engage with our storage solution. Collaborating with engineering, design, data, and marketing, you’ll lead experiments across our landing pages, funnel, and geospatial UX to optimize conversion and tailor discovery experiences to local context. This is a high-impact, growth-focused role for a product thinker who thrives on experimentation, customer insight, and shipping fast. Where you come in… Own and scale the Bounce user acquisition product stack across channels - SEO, AI discovery, paid marketing, and partnerships - to drive GMV growth in priority cities globally. Translate Bounce’s growth strategy into tactical, data informed product initiatives that improve user acquisition, activation, and repeat usage. Partner closely with SEO, performance marketing, and demand partnerships to build landing page infrastructure, content experiments, and geo targeted funnels aligned to our city-specific GTM plans. Plan and run experiments that sharpen Bounce’s positioning as the go to solution for short-term storage - especially around transit hubs and location based queries. Experience working with maps or geospatial products is a strong plus. Collaborate with design, engineering, and data science teams to ship fast, iterate often, and test bold hypotheses that ladder up to business outcomes. Build user and funnel insights using internal data, market trends, and real customer input - you’ll speak to users regularly, distill their needs, and translate qualitative insights into product strategy. Lead A/B tests and multivariate experiments to optimize conversion paths across web and mobile - especially for our AI/search discovery and SEO replatforming roadmap. Continuously explore how users discover Bounce, what drives their intent to book, and how to tailor the experience to local context and travel behavior. Your profile… You’ve worked as a Product Manager with a growth focus, and you’re deeply curious about your users - you proactively reach out, interview, and test assumptions with real people. You have hands on experience with conversion optimization, A/B testing frameworks, and experimentation platforms; you know how to build experiments that yield actionable outcomes. You understand SEO mechanics, keyword strategy, and search trends, and have partnered with SEO/content or engineering teams to influence indexable surfaces and landing page logic. You’ve worked with or have strong familiarity with maps based or location-centric UX - whether for transit, travel, discovery, or local services - and understand the unique dynamics of geospatial UI and intent. You’re fluent in data: comfortable running your own queries, analyzing performance, and translating numbers into roadmap decisions. You’re a structured thinker and a pragmatic executor. You thrive with autonomy, collaborate deeply, and maintain a bias for impact. You’re excited to drive GMV impact, reshape how people discover Bounce, and build acquisition products that scale across geographies, channels, and user intents.