Boulevard

Design, build, and scale core data and machine learning systems to power business and product experiences. | 5+ years in data engineering with ML/MLOps experience, strong SQL and Python skills, and expertise in modern data stack tools like dbt and Snowflake. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We’re looking for a Senior Data/ML Engineer to help shape the next generation of our data platform and customer-facing data products. In this role, you will design, build, and scale the core data and machine learning systems that power our business and product experiences. You’ll collaborate closely with product, engineering, and cross-functional partners to tackle complex data challenges, develop impactful ML use cases, and create reliable, high-quality data solutions tailored to our customers’ needs. What you’ll do here: Extend, optimize, and maintain core data models that support customer-facing reports, machine learning, and generative AI workloads. Implement automation and operationalize ML models workflows that streamline operational processes, reduce manual work, and improve system efficiency. Partner with engineering, product, and analytics teams to deliver seamless integrations and customer-facing data products. Implement data quality, observability, and governance frameworks to ensure reliable, well-managed data at scale. Document data flows, integration contracts, and operational runbooks to support efficient scaling and handoff. What you'll need to thrive: 5+ years of experience in data engineering, plus hands-on exposure to machine learning, MLOps, or backend workflow automation. Strong proficiency in SQL and Python, with experience using ML frameworks. Deep expertise in the modern data stack, including dbt, Snowflake, and Looker/Omni. Experience with Kafka or Flink is a plus. Strong understanding of semantic layer design, dimensional modeling, and data architecture best practices. Broad knowledge of data governance, data quality, observability, and analytics/security best practices. Experience building products using LLMs, embeddings, and other ML technologies, including hands-on work with Snowflake Cortex for generative AI, recommendations, or forecasting. Excellent problem-solving, communication, and collaboration skills, with the ability to work effectively across global and cross-functional teams. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $164,000 - $205,000 per year. For all other U.S. locations, the anticipated base salary range is $151,000 - $194,200 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Serve as a Tier 2 escalation resource resolving complex technical issues and improving workflows through documentation and QA participation. | 2–4 years B2B customer service experience in SaaS or tech with troubleshooting, strong analytical and communication skills, and ability to manage multiple priorities. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As a Product Support Specialist I, you serve as a Tier 2 escalation resource responsible for resolving complex technical issues that require detailed troubleshooting, data validation, and cross-functional coordination. In this role, you’ll build deep product expertise while delivering accurate, timely resolutions that protect customer trust and financial integrity. You’ll actively contribute to documentation, workflow improvements, and QA efforts that strengthen overall support operations. What you’ll do here: Resolve Tier 2 escalations requiring structured troubleshooting, product configuration review, and data analysis—particularly those impacting scheduling logic, payments, and customer workflows. Investigate and validate customer financial data (e.g., deposits, refunds, structured payments) to ensure platform accuracy and proper resolution. Provide technical guidance within internal Slack channels, helping teammates interpret product behaviors and troubleshoot known issues. Create and refine internal documentation and customer-facing resources to improve troubleshooting clarity and consistency. Contribute to workflow refinement and escalation criteria improvements that enhance Tier 1 efficiency and customer experience. Partner with CX team members to support escalated or high-impact customer cases, ensuring timely and accurate follow-through. Participate in Quality Assurance (QA) and User Acceptance Testing (UAT) for new feature releases and firmware updates by identifying bugs, inconsistencies, and usability gaps. Surface recurring issue patterns or potential product gaps to senior team members and cross-functional partners. What You'll Need To Thrive: 2–4 years of B2B customer service experience in a SaaS or technology-driven environment, including direct experience troubleshooting software and/or hardware issues. Strong analytical and investigative skills, with the ability to independently work through moderately complex technical problems. Effective written and verbal communication skills, with the ability to clearly document findings and explain technical concepts to internal teams and customers. Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. Comfort working both independently and collaboratively across cross-functional teams. Familiarity with support tools such as Zendesk, Intercom, Salesforce, JIRA, or similar systems. A growth-oriented mindset with a strong desire to deepen product knowledge and improve customer outcomes. How we’ll take care of you: Your starting base salary range for this role is between $64,000 - $80,000 + a 10% annual bonus, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Design and execute multi-channel lifecycle programs to increase product adoption and revenue growth, collaborating with cross-functional teams to optimize customer engagement. | Proven experience in lifecycle marketing, technical fluency with marketing automation tools, and ability to manage multiple initiatives independently. | This a Full Remote job, the offer is available from: United States Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As a Lifecycle Marketing Manager focused on adoption and expansion, you’ll help our customers go beyond onboarding to unlock the full value of Boulevard. This role is all about deepening engagement with our platform, increasing feature usage, and collaborating with Product Marketing and Customer Success to surface high-intent signals, identify opportunities to drive revenue growth, and highlight enhancements that make the product experience even better. You’ll be a strategic owner of our lifecycle systems. Partnering closely with Ops and Data to ensure our programs are targeted, timely, and effective. You’ll help create a seamless experience across the customer journey by orchestrating thoughtful touchpoints across email, SMS, in-app, and human interactions with our customer-facing teams. This role is ideal for someone who thrives in a cross-functional environment, enjoys working across systems, and knows how to translate customer behavior into action. What you’ll do here: • Design and execute multi-channel lifecycle programs (email, in-app, SMS) that drive deeper product adoption and maximize value realization • Collaborate with Product Marketing to translate new feature releases into compelling, customer-facing lifecycle campaigns • Partner with Customer Success to define and act on expansion triggers, creating opportunities for upsell and cross-sell through behavior-based signals • Own lifecycle execution systems and campaign logic within Customer.io and Chameleon to ensure data accuracy, clean targeting, and reliable delivery • Work closely with Ops, Data, and Engineering to align lifecycle programs with broader customer journey insights and infrastructure (Salesforce, Chilipiper, Snowflake, etc) • Establish and maintain scalable lifecycle campaign architecture that supports automation, segmentation, and testing across multiple channels • Analyze campaign performance and customer behavior to optimize targeting, creative, and timing while ensuring a high-impact experience across touchpoints • Collaborate with your counterpart (focused on activation and advocacy) to create a connected, end-to-end customer lifecycle experience What you’ll need to thrive here: • A customer-centric mindset and passion for helping users unlock the full value of a platform. • 3+ years in lifecycle marketing, customer marketing, or retention/growth marketing roles (preferably in SaaS) • Proven experience building and optimizing lifecycle campaigns that increase product usage and drive account expansion • Strong technical fluency with Customer.io, Chameleon, and segmentation logic • Working knowledge of Salesforce, Snowflake, and Sigma, and the ability to partner closely with data and ops teams • Ability to independently manage multiple initiatives across cross-functional teams, while maintaining attention to detail • Excellent execution and measurement skills with confidence in creating, launching, and scaling campaigns from end to end Bonus points if you have: • Experience supporting post-sale revenue motions alongside Customer Success or Sales • A background in product-led growth, education marketing, or behavioral trigger campaigns • Familiarity with CS platforms (e.g., ChurnZero, Salesforce, Intercom,e tc) and their role in lifecycle orchestration • Experience building reporting dashboards or working with data teams to create visibility into lifecycle performance How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $103,000 - $129,000 per year. For all other U.S. locations, the anticipated base salary range is $86,500 - $111,240 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This offer from "Boulevard" has been enriched by Jobgether.com and got a 79% flex score.

Manage and optimize a support team, improve customer experience, and lead cross-functional initiatives. | 3-5+ years of SaaS support management experience, technical aptitude in SaaS platforms, and experience with support tools. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard’s customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to provide best-in-class omnichannel support. This role will focus on supporting and scaling a diverse, hardworking team of Tier 1 Support Specialists as we continue to evolve. You’ll play a key role in building and refining scalable solutions and processes while nurturing a collaborative, inclusive culture where folks thrive on demonstrating our values and providing an exceptional customer experience. You’ll report to and work closely with Support leadership to improve operations, efficiency, and quality; reduce response times; and contribute to an overall seamless customer experience. You will also work cross-functionally with other CX teams, Ops, Product, and Engineering as we take on new initiatives to drive towards continual improvement. The Manager of Tier 1 Support will be expected to be available and responsive during business hours (9-6, M-F) in their local time zone. They will also take part in on-call Incident coverage rotations (may include occasional Saturdays and holidays, etc.). What you’ll do here: ~70% Team & Escalation Management Own hiring, Support-specific training, coaching, and empowering a hardworking, diverse team of Tier 1 Support Specialists Regularly host team meetings and 1:1s, owning team performance management Utilize internal tools to monitor and manage your immediate team’s performance along with queues/inboxes, maintaining a continual pulse on Tier 1 Support to ensure SLAs are met and KPIs are achieved Analyze team performance and ticket data, identifying/sharing trends, drivers, and making recommendations on potential actions Run QA for your team to ensure we meet a high bar across Tier 1 customer communications, providing targeted feedback in 1:1s Drive continual team improvements in efficiency, quality, response times, and customer satisfaction Assist Tier 1 Specialists in developing short- and long-term career goals, identifying and enabling growth opportunities when appropriate Navigate difficult conversations with grace, adjusting to your audience’s communication styles and needs Proactively identify Tier 1 resource, enablement, and process gaps, collaborating effectively with stakeholders and/or owning next steps De-escalate sensitive escalations with confidence, effectively navigating through defined channels to resolve issues when necessary Identify incidents and accurately follow incident response protocol as Support Incident Commander (rotating with other Tier 1 Managers/Leads) ~20% Department & Cross-functional Initiatives/Projects Proactively surface opportunities to improve broader efficiency and customer experience Influence the direction of BLVD Support by partnering with Support leadership on department and cross-functional initiatives, customer advocacy, and improvement opportunities. Identify and lead efforts to scale Support resources such as our Help Center, internal documentation, internal training, and customer enablement efforts ~10% Personal development and upskilling (as time allows) Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure Exercise exceptional project management skills–completing projects, deliverables, and tasks on time while proactively communicating updates to stakeholders Collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams. What you need to thrive: Experience: 3-5+ years Tier 1+ Support management experience in a fast-paced SaaS startup environment; previous experience playing an active part in building a new team is a must. Technical aptitude: Previous experience managing a customer-facing Tier 1 (or beyond) Support team for a technical platform that manages and troubleshoots data, reporting, audit logs, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response. Previous experience with standard Support tools such as ticketing platforms (Intercom, Zendesk, Salesforce), Jira, audit logs, Zoom, Slack, etc. Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure! Exceptionally Results Oriented: Analytical, methodical approach to identifying challenges and measuring impact–strong ownership in tracking metrics and outcomes. Ability to Think Systematically: You are well-versed in identifying and building team-level infrastructure, processes, and tools to drive efficiency and streamlined operations. Let’s-do-this energy: Bring your seasoned Saas Support Manager hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment! High EQ: You’re a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills. Patience, Positivity, Problem solving: As a leader on the Customer Support team, you will need to approach situations with a bias for strategic action, meeting challenges or conflict with a solutions-oriented focus that solves the immediate issue while planning future prevention. Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule and on-call incident response rotation, team members may occasionally work extended days as needed and provide on-call coverage on holidays. How We’ll Take Care Of You: Your starting base salary range for this role is $67,000 - $95,000 + a 20% annual bonus, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Manage and grow a portfolio of Mid-Market customers, ensuring retention, satisfaction, and expansion. | 3+ years of experience in account management or customer success, technical aptitude, strong communication skills, and ability to manage multiple priorities. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers. As a Customer Success Manager, you will partner closely with our Mid-Market customers- a portfolio of sophisticated, multi-location self-care businesses- to ensure they realize meaningful, ongoing value from our platform. In this role, you will own a book of business end-to-end, proactively managing account health, renewals, and growth opportunities. You’ll work cross-functionally, share customer insights, and help shape strategies that strengthen the customer experience and support Boulevard’s long-term growth. What you’ll do here: Own the post-onboarding customer relationship, guiding customers toward sustained value realization and long-term success with the Boulevard platform. Own retention outcomes by proactively monitoring account health and risk signals and executing contract renewals with data-driven judgment to take early action and prevent surprises. Ensure customers are receiving the most value through structured check-ins, business reviews, and account planning for Mid-Market accounts. Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience that supports satisfaction, retention, and long-term partnership. Advocate for customers by surfacing feedback, trends, and risks internally to inform product improvements and cross-functional action. Proactively identify opportunities to boost adoption of Boulevard products and help our customers grow and succeed through an up-selling and cross-selling motion What you'll need to thrive: Experience - 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management. Prior experience in the salon, spa, or wellness industry is a plus. Technical aptitude - Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, and deliver thoughtful solutions to customer needs. Business acumen - Strong ownership mindset with the ability to understand customer goals, identify risk, and prioritize work across a diverse, multi-location book of business. Effective EQ - Clear, empathetic communicator who can deliver direct messages while maintaining trust and long-term relationships. Artful balancing- Comfortable managing competing priorities, evolving processes, and shifting customer needs, with the ability to execute effectively under ambiguity while maintaining high standards for follow-through and execution. Get-it-done energy - Self-starter who embraces change and challenge in an entrepreneurial, fast-paced environment. Growth mindset – Proactively identify and drive expansion opportunities by leveraging customer context, usage data, and sound judgment to expand value within your book of business. Risk identification & escalation - Identify early signs of risk or operational challenges and escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention. How we'll take care of you: Your starting cash compensation for this role is $80,000 + $35,000 OTC, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Manage and optimize support operations tools and processes, execute strategic initiatives, maintain system integrations, and provide data-driven insights to improve customer support experience. | 3-5+ years in support or business operations in SaaS, expertise with Salesforce and support ticketing platforms, strong analytical and project management skills, and ability to implement operational best practices. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We are looking for a Support Operations Manager to be the primary owner of operations within the Support organization. In this role you will report to the Director of Revenue Operations as we believe in the power of centralized operations across Sales, Marketing and Customer Experience. You will manage both the day-to-day administration of our tools and processes and the execution of strategic initiatives in partnership with Support leadership. In this role, you’ll serve as the bridge between Support and Revenue Operations, ensuring alignment across systems, data, and processes. You’ll bring a deep understanding of industry best practices, proactively identify areas for improvement, and implement scalable solutions that empower our Support team to deliver a seamless end-to-end customer experience. What you'll do here: Administration and optimization of our Support tech stack (Salesforce, Intercom, Jira), ensuring reliable day-to-day operations while continuously improving system performance. Execute strategy in partnership with Support leadership, translating business objectives into operational process, workflows, and tool configurations. Implement best practices for support operations, leverage automation and AI to streamline workflows and enhance customer outcomes. Manage system integrations across Intercom, Salesforce, GuideCX and ChurnZero to enable seamless handoffs between Onboarding, Customer Success, and Support. Design and implement flows that sync relevant data and information from Intercom and Jira back to Salesforce Cases, providing customer-facing teams with visibility to customer interactions and creating trustworthy reporting and analytics in Salesforce. Design and maintain dashboards in Intercom and Salesforce that measure Support KPIs and metrics, ensuring leadership has actionable insights. Provide high-level and in-depth ad hoc reporting and analysis to Support and CX Leadership, enabling data-driven decision making. Maintain clear documentation of processes and workflows in Confluence, scaling operational knowledge across the team. Collaborate closely with Revenue Operations to ensure consistency in data, tooling, and process design across the customer lifecycle. Proactively identify opportunities for automation, workflow improvement, and tooling enhancements, and partner with stakeholders to implement solutions. What you'll need to thrive: 3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment. Proven expertise administering and optimizing Support Ticketing platforms and AI chat bots. (Salesforce required. Intercom or similar preferred.) Familiarity with workflow automation tools and integrations across business systems. Strong analytical skills with the ability to surface insights and trends from complex data sets. Demonstrated ability to implement best practices in support operations and process design. Effective project management skills - you know how to manage operational initiatives of varying size and complexity, providing proactive status updates and delivering outcomes on time. Excellent communication and collaboration skills, with experience partnering across functions. Comfortable balancing tactical day-to-day responsibilities with longer-term optimization projects. Key attributes: Operational Expert - you understand support operations best practices and know how to implement them effectively. Hands-on Owner - you’re comfortable rolling up your sleeves to configure tools, troubleshoot issues, and keep operations running smoothly. Collaborative Partner - you align closely with Support leadership and RevOps to translate strategy into execution. Continuous Improver - you proactively identify gaps and bring forward solutions that drive measurable impact. High Accountability - you act like an owner, hold yourself to high standards, and move with speed and accuracy. How we’ll take care of you: Your starting budgeted cash compensation for this role is between $77,000 - $110,000, depending on your current skills, experience, training, and overall market demands. This total compensation range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Customer Success Associates assist customers via live chat, email, and internal workflows, handling transactional conversations and executing administrative workflows. They support the broader Customer Success team by gathering key details from customers and identifying needs. | Candidates should have 2+ years in a customer-facing support or administrative role, with strong communication skills and technical aptitude. A collaborative spirit and operational discipline are also essential for success in this role. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Our Customer Success Associates (CSAs) are a key part of that mission — serving as a critical point of contact for high-volume, administrative, and transactional workflows within our SMB customer base. Operating primarily through Intercom (our customer messaging platform), you’ll ensure that tasks and requests are handled efficiently and accurately — enabling your colleagues in the Customer Success team to focus on strategic engagements to drive business outcomes. Whether gathering information, executing account updates, or processing changes, you’ll keep things moving behind the scenes and help deliver a world-class customer experience to all of our customers. This is a high-impact entry point into the Customer Success organization, with room to grow within the Customer Success organization. What You’ll Do Here: Assist customers via live chat, email, and internal workflows using Intercom and other Customer Success tools. Handle transactional conversations, including account updates, billing-related questions, and basic product inquiries. Own and execute administrative workflows such as: Change of Ownership processing Add-on location processing Outreach for proactive product adoption Collaborate with the Customer Support team on case handoffs and ensure follow-through on open issues. Monitor and manage assigned Intercom queues to ensure timely, professional responses to customers. Support the broader Customer Success team by gathering key details from customers, identifying needs, and escalating appropriately. Identify inefficiencies in day-to-day processes and partner with CS Ops to recommend improvements. Personify Boulevard’s values in every customer interaction — friendly, thoughtful, and solution-oriented. Maintain clear documentation for internal handoffs and tracking. What You’ll Need To Thrive: Experience: 2+ years in a customer-facing support or administrative role (bonus if in tech, SaaS, or self-care industry). Communication: You’re clear, friendly, and professional — especially in written formats like chat and email. Technical Aptitude: You pick up new systems quickly and enjoy navigating tools like Intercom, Salesforce, or similar platforms. Operational Discipline: You love structure, appreciate good process, and bring organization to everything you do. Curiosity and Drive: You’re eager to learn, open to feedback, and ready to grow into more strategic CS work. Collaborative Spirit: You enjoy working with cross-functional teams and are energized by team success. How We'll Take Care Of You: Your starting budgeted cash compensation for this role is between $73,500 and $105,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Optimize recruiting processes, manage recruiting technology, lead cross-functional projects, and provide data-driven insights to improve talent acquisition operations. | Bachelor's degree, 5+ years in talent acquisition or HR operations, 2+ years in process improvement or project management, proficiency with recruiting platforms and data analysis, and strong communication and organizational skills. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We are seeking a strategic Manager of Talent Acquisition Operations to further optimize our recruiting processes, contribute to team productivity, and drive data-driven decision making across our talent acquisition function and beyond. This role is critical to scaling our hiring capabilities while maintaining a high-quality candidate experience. We believe our ability to delight our candidates and partners is a differentiator in the talent market and will look to this person to help us refine and advance our approach as an important partner in that mission. What you’ll do here: Recruiting Team & Business Enablement • Partner with the recruiting team to identify operational pain points and implement solutions that improve efficiency, effectiveness, and experience • Develop and deliver enablement on recruiting tools, processes, and best practices • Serve as a strategic business partner to recruiting leadership, providing operational insights and recommendations • Create and maintain recruiting playbooks, templates, and standard operating procedures • Support new hire onboarding and ongoing development of recruiting team members Process Enhancement & Documentation • Establish quality assurance protocols and conduct regular process audits • Lead change management initiatives for process rollouts and system implementations • Ensure that Boulevard is compliant with all labor laws and regulations Reporting & Analytics • Develop and maintain recruiting dashboards and key performance indicators (KPIs) • Conduct regular analysis of recruiting metrics including time-to-fill, source effectiveness, conversion rates, and cost-per-hire • Prepare executive-level reports and presentations on recruiting performance and trends • Identify data-driven insights to inform recruiting strategy and resource allocation • Partner with HR team to ensure data integrity and consistency Technology Optimization • Manage and optimize recruiting technology stack including ATS, CRM, sourcing tools, and job boards • Evaluate new recruiting technologies, specifically those utilizing the latest in automation and AI, and make recommendations for implementation • Serve as system administrator for recruiting platforms, managing user access and configurations • Partner with IT teams on system integrations and technical troubleshooting • Train recruiting teams on technology updates and new tool rollouts Cross-Functional Project Management • Lead cross-functional projects that impact recruiting operations and candidate experience • Collaborate with HR, Legal, Compensation, and other stakeholders on recruiting-related initiatives • Manage project timelines, resources, and deliverables to ensure successful outcomes • Facilitate communication between recruiting teams and other business units • Support initiatives such as diversity recruiting programs and employer branding efforts Coordination Function Management • Oversee recruiting coordination activities • Ensure consistent scheduling, communication, and follow-up throughout the interview process • Manage interview logistics, including panel coordination • Monitor and improve candidate communication touchpoints and response times • Develop and maintain relationships with external vendors and recruiting agencies What you’ll need to thrive: Experience & Education • Bachelor's degree in Human Resources, Business Administration, or related field • 5+ years of experience in talent acquisition operations, recruiting, or related HR operations role • 2+ years of experience in process improvement, project management, or business operations • Experience with recruiting technologies and applicant tracking systems (ATS) • Previous management experience welcomed, but not specifically required Technical Skills • Proficiency in data analysis and insights (Excel, Google Sheets) • Experience with recruiting platforms (Greenhouse, Ashby, Workday, or similar) • Knowledge of HRIS systems and HR technology integrations • Project management experience Core Competencies • Strong analytical and problem-solving skills with attention to detail • Excellent project management and organizational abilities • Outstanding written and verbal communication skills • Change management experience and ability to drive adoption • Collaborative approach with ability to influence without authority Preferred Qualifications • Experience in high-growth or technology companies • Knowledge of employment law and recruiting compliance requirements • Experience with diversity, equity, and inclusion recruiting initiatives • Vendor management experience How we’ll take care of you: Your starting total cash compensation for this role is between $110,000 - $150,000, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead product vision, strategy, and roadmap; own product portfolio; set priorities; collaborate with customers and cross-functional teams; track KPIs; scale product management discipline; mentor team members. | Proven Director-level product management experience in B2B or SaaS, strong technical aptitude, people management skills, ability to align stakeholders, strategic thinking, and ownership mindset. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As the Director of Product Management, you will serve a vital role at Boulevard, driving product strategy and maintaining ownership of every detail within your product portfolio. We value leaders who think deeply, communicate clearly, and embrace collaboration and feedback. You'll help establish the vision for our end-to-end customer experience across the entire product lifecycle and make an immediate impact. What you'll do here… • Establish product vision, strategy, and roadmap aligned with Boulevard's mission and customer needs • Serve as the product owner for Boulevard's entire product portfolio, setting priorities and working directly with customers to build solutions that address their core problems • Create and track KPIs and OKRs for the product team while leading key initiatives to achieve shared goals • Build the right solution for the right problem at the right time for the right user • Execute on roadmaps through discovery and delivery, continuously balancing customer and business needs • Challenge the R&D organization to be data-driven and quality-focused, leveraging analytics to drive decisions with a continuous improvement mindset • Rally and align counterparts, cross-functional teams, stakeholders, and executives around shared objectives • Scale Boulevard's product management discipline by recruiting top talent, developing team members, and fostering a culture of excellence • Mentor and coach other Product Managers and team members while contributing to our product culture and advocating for best practices What You’ll Need To Thrive: • Proven track record as a Director of Product Management at B2B or SaaS companies with measurable impact • Active, hands-on product management skills that you apply daily • Strong technical aptitude with the ability to translate complex technical concepts through clear, compelling storytelling • Experience influencing build-versus-buy decisions • Demonstrated people management skills and experience building high-performing teams • Ability to build alignment with opinionated stakeholders and executives • Deep appreciation for cross-functional collaboration and teamwork • Skill in balancing customer needs with revenue objectives • Ability to think strategically while maintaining attention to operational details • Expertise in making trade-offs and reaching quality decisions quickly • Strong ownership mindset and accountability for outcomes How we'll take care of you: Your starting budgeted cash compensation for this role is between $210,000 and $300,000, depending on your current skills, experience, training, and overall market demands. This total compensation range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.