Boulevard

Manage and optimize support operations tools and processes, execute strategic initiatives, maintain system integrations, and provide data-driven insights to improve customer support experience. | 3-5+ years in support or business operations in SaaS, expertise with Salesforce and support ticketing platforms, strong analytical and project management skills, and ability to implement operational best practices. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We are looking for a Support Operations Manager to be the primary owner of operations within the Support organization. In this role you will report to the Director of Revenue Operations as we believe in the power of centralized operations across Sales, Marketing and Customer Experience. You will manage both the day-to-day administration of our tools and processes and the execution of strategic initiatives in partnership with Support leadership. In this role, you’ll serve as the bridge between Support and Revenue Operations, ensuring alignment across systems, data, and processes. You’ll bring a deep understanding of industry best practices, proactively identify areas for improvement, and implement scalable solutions that empower our Support team to deliver a seamless end-to-end customer experience. What you'll do here: Administration and optimization of our Support tech stack (Salesforce, Intercom, Jira), ensuring reliable day-to-day operations while continuously improving system performance. Execute strategy in partnership with Support leadership, translating business objectives into operational process, workflows, and tool configurations. Implement best practices for support operations, leverage automation and AI to streamline workflows and enhance customer outcomes. Manage system integrations across Intercom, Salesforce, GuideCX and ChurnZero to enable seamless handoffs between Onboarding, Customer Success, and Support. Design and implement flows that sync relevant data and information from Intercom and Jira back to Salesforce Cases, providing customer-facing teams with visibility to customer interactions and creating trustworthy reporting and analytics in Salesforce. Design and maintain dashboards in Intercom and Salesforce that measure Support KPIs and metrics, ensuring leadership has actionable insights. Provide high-level and in-depth ad hoc reporting and analysis to Support and CX Leadership, enabling data-driven decision making. Maintain clear documentation of processes and workflows in Confluence, scaling operational knowledge across the team. Collaborate closely with Revenue Operations to ensure consistency in data, tooling, and process design across the customer lifecycle. Proactively identify opportunities for automation, workflow improvement, and tooling enhancements, and partner with stakeholders to implement solutions. What you'll need to thrive: 3-5+ years of experience in Support Operations, Business Operations, or a similar role in a fast-paced SaaS environment. Proven expertise administering and optimizing Support Ticketing platforms and AI chat bots. (Salesforce required. Intercom or similar preferred.) Familiarity with workflow automation tools and integrations across business systems. Strong analytical skills with the ability to surface insights and trends from complex data sets. Demonstrated ability to implement best practices in support operations and process design. Effective project management skills - you know how to manage operational initiatives of varying size and complexity, providing proactive status updates and delivering outcomes on time. Excellent communication and collaboration skills, with experience partnering across functions. Comfortable balancing tactical day-to-day responsibilities with longer-term optimization projects. Key attributes: Operational Expert - you understand support operations best practices and know how to implement them effectively. Hands-on Owner - you’re comfortable rolling up your sleeves to configure tools, troubleshoot issues, and keep operations running smoothly. Collaborative Partner - you align closely with Support leadership and RevOps to translate strategy into execution. Continuous Improver - you proactively identify gaps and bring forward solutions that drive measurable impact. High Accountability - you act like an owner, hold yourself to high standards, and move with speed and accuracy. How we’ll take care of you: Your starting budgeted cash compensation for this role is between $77,000 - $110,000, depending on your current skills, experience, training, and overall market demands. This total compensation range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Customer Success Associates assist customers via live chat, email, and internal workflows, handling transactional conversations and executing administrative workflows. They support the broader Customer Success team by gathering key details from customers and identifying needs. | Candidates should have 2+ years in a customer-facing support or administrative role, with strong communication skills and technical aptitude. A collaborative spirit and operational discipline are also essential for success in this role. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Our Customer Success Associates (CSAs) are a key part of that mission — serving as a critical point of contact for high-volume, administrative, and transactional workflows within our SMB customer base. Operating primarily through Intercom (our customer messaging platform), you’ll ensure that tasks and requests are handled efficiently and accurately — enabling your colleagues in the Customer Success team to focus on strategic engagements to drive business outcomes. Whether gathering information, executing account updates, or processing changes, you’ll keep things moving behind the scenes and help deliver a world-class customer experience to all of our customers. This is a high-impact entry point into the Customer Success organization, with room to grow within the Customer Success organization. What You’ll Do Here: Assist customers via live chat, email, and internal workflows using Intercom and other Customer Success tools. Handle transactional conversations, including account updates, billing-related questions, and basic product inquiries. Own and execute administrative workflows such as: Change of Ownership processing Add-on location processing Outreach for proactive product adoption Collaborate with the Customer Support team on case handoffs and ensure follow-through on open issues. Monitor and manage assigned Intercom queues to ensure timely, professional responses to customers. Support the broader Customer Success team by gathering key details from customers, identifying needs, and escalating appropriately. Identify inefficiencies in day-to-day processes and partner with CS Ops to recommend improvements. Personify Boulevard’s values in every customer interaction — friendly, thoughtful, and solution-oriented. Maintain clear documentation for internal handoffs and tracking. What You’ll Need To Thrive: Experience: 2+ years in a customer-facing support or administrative role (bonus if in tech, SaaS, or self-care industry). Communication: You’re clear, friendly, and professional — especially in written formats like chat and email. Technical Aptitude: You pick up new systems quickly and enjoy navigating tools like Intercom, Salesforce, or similar platforms. Operational Discipline: You love structure, appreciate good process, and bring organization to everything you do. Curiosity and Drive: You’re eager to learn, open to feedback, and ready to grow into more strategic CS work. Collaborative Spirit: You enjoy working with cross-functional teams and are energized by team success. How We'll Take Care Of You: Your starting budgeted cash compensation for this role is between $73,500 and $105,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead Tier 1 support team by resolving complex tickets, mentoring peers, managing escalations, and collaborating cross-functionally. | 3-5+ years technical support in SaaS startup, 1-2+ years senior support experience, technical aptitude with complex platforms, strong communication and leadership skills. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels. T1 Team Leads contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets, owning escalations from other T1 squads, supporting T1 Managers, and contributing to team enablement. This role reports directly to the T1 Senior Manager. This Team Lead will work Mon-Friday, 9-6 local + on-call Incident coverage (Saturday, some holidays, etc.). What you’ll do here: Spend ~10-20% of the day supporting T1 Managers by: Contributing to knowledge, SOP, and macro management Surfacing process and product improvements Conducting peer enablement and mentorship Occasionally running team meetings in Support Manager absence Assisting Support leadership with ad hoc duties and projects T1 Ticket QA (calibrated with T1 managers) Spend ~60-70% of the day owning complex T1 tickets and T1 escalations: Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy. Distill and effectively communicate technical information to customers with varying technical acumen. Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case. De-escalate spicy interactions with confidence (including escalations from more junior T1 specialists), effectively escalating through defined channels to resolve issues when necessary. Flex into other T1 ticket queues as needed based on volume fluctuations Identify incidents and accurately follow incident response protocol as Support Incident Commander (rotating with T1 Managers) Demonstrate agility, resilience, and the ability to exercise good judgement and critical thinking under pressure. Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities. Collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams. What you need to thrive: Experience: 3-5+ years technical support experience in a fast-paced SaaS startup environment, including minimum 1-2+ years in a senior Support role. Bonus if you have experience supporting a technical platform within the self-care, data or medical industries. Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, users, scheduling, payments, inventory or a combination of several of these using internal resources and external tools such as Postmark. Well-versed in incident response at the Tier 1 Support level. Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure! Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment! High EQ: You’re a natural peer leader, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills. Patience, Positivity, Problem solving: Acting as a peer leader on the Support team requires an extra dose of patience, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention. Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays How We’ll Take Care Of You: Your total budgeted cash compensation for this role is between $63,000 - $91,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Director of Performance Marketing will design, execute, and scale full-funnel demand programs to drive Boulevard's growth. This role involves owning the performance engine with a focus on scalable digital demand capture and collaborating with various teams to turn narratives into measurable demand. | Candidates should have 8-10+ years of experience in B2B demand generation and performance marketing, particularly with hard-to-reach SMB audiences. A strong background in digital acquisition, creative testing, and data-driven decision-making is essential. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We’re hiring an exceptional Director of Performance Marketing to design, execute, and scale full-funnel demand programs that fuel Boulevard’s growth. You will own our performance engine with a special emphasis on scalable digital demand capture that reaches SMB owners who do not live in typical B2B channels (e.g., LinkedIn). The right candidate will be energized by full ownership and accountability for how spend is allocated and redeployed to drive results. You are a strategic leader who can set direction, manage a team and agencies, and dive into details when needed. You’ll collaborate with Content & Editorial, Brand & Creative, Product Marketing, Lifecycle/CRM, Operations, Enablement, and Growth to turn strong narratives and offers into measurable demand. As Boulevard evolves, you’ll partner with Growth to ensure performance marketing fuels our product-led and self-serve motions. You’re expected to have an outsized impact on growth and to over-achieve against outcome-based targets. What You’ll Do Performance Strategy: Develop and run integrated digital programs tailored to our brick-and-mortar SMB audience that generate qualified pipeline, conversion, and revenue. Balance setting direction with rolling up your sleeves to make campaigns successful. Full-Funnel Demand Generation: Deliver qualified pipeline by owning marketing’s influence across the funnel – from demand capture through SQL and opportunity creation. Improve conversion rates and velocity through CRO, landing page testing, and nurture programs. Partner with Brand and Growth so top-funnel efforts connect to measurable demand. Channel Ownership & Expansion: Own and scale digital channels (SEM/SEO, paid social, programmatic, email/SMS, video). Pilot and grow new formats (e.g., YouTube, TikTok, CTV/OTT, affiliate) to maximize CAC efficiency for our hard-to-reach SMB audience. Collaborate with Growth on offline programs so paid and offline reinforce each other, and track cross-channel effects – including the halo of paid on branded and organic. Performance Creative: Refine channel–message fit through systematic channel × format × message × offer testing loops. Maintain a simple creative taxonomy and the latest and greatest tools (including AI-assisted workflows) to speed iteration while protecting our premium brand standards. AEO & Platform Evolution: Improve visibility on AI-driven answer surfaces via Answer Engine Optimization (content structure, schema, answer-friendly assets). Stay on top of new platform capabilities and shifts across Google, Meta, and others, and fine-tune campaigns – audiences, bidding, creative, and measurement – to capture upside and maintain CAC efficiency. PLG Collaboration: Help shape how performance marketing supports Boulevard’s emerging product-led motion. Today, that means reinforcing expansion programs with off-platform campaigns (e.g., retargeting existing customers to build awareness of additional products). Over time, it means exploring how self-serve and paid can work together to drive new customer acquisition. Budget & Forecasting: Own a performance budget tightly aligned to revenue and pipeline goals. Reallocate dynamically to prioritize CAC-efficient channels, maximize ROI, and hit quarterly pipeline and payback targets. Measurement & Experimentation: Define KPIs, build dashboards, and run disciplined tests (A/B, holdouts, geo-lift) to understand incrementality. Operate multi-touch attribution (HockeyStack) and a lightweight marketing mix model with Finance, Marketing Ops, and Analytics to guide budget shifts and identify channels that truly drive pipeline and efficiency. Martech & Analytics: Shape and leverage a stack anchored on Salesforce and Marketo, with the right attribution, analytics, and testing tools to maximize insight and efficiency. Partner with RevOps and Marketing Ops to ensure full visibility into marketing performance, enabling fast, reliable attribution, funnel analytics, and campaign reporting that support executive and frontline decisions. Collaboration & Alignment: Establish and run operating cadences with Sales, Finance, RevOps, and Marketing peers to align ICPs, offers, and pipeline targets. Set clear SLAs for execution – from asset creation to lead routing to post-campaign feedback on lead quality. Leadership: Build and manage a small but rapidly growing team, currently supported by agency partners. Set clear goals, coach for excellence, and foster a culture of curiosity, experimentation, and continuous improvement. Evaluate resourcing needs and bring capabilities in-house over time where doing so improves speed, quality, or unit economics. What you'll need to thrive: Experience: 8-10+ years in B2B demand gen/performance marketing within a sales-led motion, including growth-stage experience reaching low-awareness, hard-to-reach SMB audiences. Digital Acquisition Mastery: Hands-on across SEM/SEO, paid social, programmatic, email/SMS, and video, with a track record of launching and scaling net-new digital channels. Performance Creative DNA: You’ve built and scaled a creative testing system and can show evidence of what works, where, and why. AEO & Platform Fluency: Practical experience optimizing for AI-driven answer experiences and adapting to changing platform dynamics; you use creative and offers to attract ICPs and deter poor fits. Data-Driven Operator: Fluent in funnel KPIs, forecasting, CAC/CPL/ROAS, payback, and LTV:CAC; strong experiment design and incrementality skills. Martech & Analytics Leadership: Data is your love language. You’re fluent in the core B2B stack and partner with RevOps so data, attribution, and analytics unlock clarity, speed, and ROI. Comfortable self-serving in BI and spreadsheets. Budget Ownership: Proven track record of owning significant budgets, with full accountability for efficient deployment, reallocation, and ROI. Sales Partnership: Demonstrated success aligning with Sales leadership, SDRs, and RevOps on ICP, lead quality, routing, and pipeline targets. PLG Collaboration: Familiarity with PLG motions and partnering with Growth teams to connect paid and product-led strategies. Peer Network: Strong network among performance marketing leaders; you bring best practices and benchmarks to keep Boulevard current on what “great” looks like. Executive Communication: Ability to distill complex performance data into clear insights and recommendations for the executive team, and, over time, board-level stakeholders. How we'll take care of you: Your starting total cash compensation for this role is between $168,000 - $240,000, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Optimize recruiting processes, manage recruiting technology, lead cross-functional projects, and provide data-driven insights to improve talent acquisition operations. | Bachelor's degree, 5+ years in talent acquisition or HR operations, 2+ years in process improvement or project management, proficiency with recruiting platforms and data analysis, and strong communication and organizational skills. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We are seeking a strategic Manager of Talent Acquisition Operations to further optimize our recruiting processes, contribute to team productivity, and drive data-driven decision making across our talent acquisition function and beyond. This role is critical to scaling our hiring capabilities while maintaining a high-quality candidate experience. We believe our ability to delight our candidates and partners is a differentiator in the talent market and will look to this person to help us refine and advance our approach as an important partner in that mission. What you’ll do here: Recruiting Team & Business Enablement • Partner with the recruiting team to identify operational pain points and implement solutions that improve efficiency, effectiveness, and experience • Develop and deliver enablement on recruiting tools, processes, and best practices • Serve as a strategic business partner to recruiting leadership, providing operational insights and recommendations • Create and maintain recruiting playbooks, templates, and standard operating procedures • Support new hire onboarding and ongoing development of recruiting team members Process Enhancement & Documentation • Establish quality assurance protocols and conduct regular process audits • Lead change management initiatives for process rollouts and system implementations • Ensure that Boulevard is compliant with all labor laws and regulations Reporting & Analytics • Develop and maintain recruiting dashboards and key performance indicators (KPIs) • Conduct regular analysis of recruiting metrics including time-to-fill, source effectiveness, conversion rates, and cost-per-hire • Prepare executive-level reports and presentations on recruiting performance and trends • Identify data-driven insights to inform recruiting strategy and resource allocation • Partner with HR team to ensure data integrity and consistency Technology Optimization • Manage and optimize recruiting technology stack including ATS, CRM, sourcing tools, and job boards • Evaluate new recruiting technologies, specifically those utilizing the latest in automation and AI, and make recommendations for implementation • Serve as system administrator for recruiting platforms, managing user access and configurations • Partner with IT teams on system integrations and technical troubleshooting • Train recruiting teams on technology updates and new tool rollouts Cross-Functional Project Management • Lead cross-functional projects that impact recruiting operations and candidate experience • Collaborate with HR, Legal, Compensation, and other stakeholders on recruiting-related initiatives • Manage project timelines, resources, and deliverables to ensure successful outcomes • Facilitate communication between recruiting teams and other business units • Support initiatives such as diversity recruiting programs and employer branding efforts Coordination Function Management • Oversee recruiting coordination activities • Ensure consistent scheduling, communication, and follow-up throughout the interview process • Manage interview logistics, including panel coordination • Monitor and improve candidate communication touchpoints and response times • Develop and maintain relationships with external vendors and recruiting agencies What you’ll need to thrive: Experience & Education • Bachelor's degree in Human Resources, Business Administration, or related field • 5+ years of experience in talent acquisition operations, recruiting, or related HR operations role • 2+ years of experience in process improvement, project management, or business operations • Experience with recruiting technologies and applicant tracking systems (ATS) • Previous management experience welcomed, but not specifically required Technical Skills • Proficiency in data analysis and insights (Excel, Google Sheets) • Experience with recruiting platforms (Greenhouse, Ashby, Workday, or similar) • Knowledge of HRIS systems and HR technology integrations • Project management experience Core Competencies • Strong analytical and problem-solving skills with attention to detail • Excellent project management and organizational abilities • Outstanding written and verbal communication skills • Change management experience and ability to drive adoption • Collaborative approach with ability to influence without authority Preferred Qualifications • Experience in high-growth or technology companies • Knowledge of employment law and recruiting compliance requirements • Experience with diversity, equity, and inclusion recruiting initiatives • Vendor management experience How we’ll take care of you: Your starting total cash compensation for this role is between $110,000 - $150,000, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead product vision, strategy, and roadmap; own product portfolio; set priorities; collaborate with customers and cross-functional teams; track KPIs; scale product management discipline; mentor team members. | Proven Director-level product management experience in B2B or SaaS, strong technical aptitude, people management skills, ability to align stakeholders, strategic thinking, and ownership mindset. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As the Director of Product Management, you will serve a vital role at Boulevard, driving product strategy and maintaining ownership of every detail within your product portfolio. We value leaders who think deeply, communicate clearly, and embrace collaboration and feedback. You'll help establish the vision for our end-to-end customer experience across the entire product lifecycle and make an immediate impact. What you'll do here… • Establish product vision, strategy, and roadmap aligned with Boulevard's mission and customer needs • Serve as the product owner for Boulevard's entire product portfolio, setting priorities and working directly with customers to build solutions that address their core problems • Create and track KPIs and OKRs for the product team while leading key initiatives to achieve shared goals • Build the right solution for the right problem at the right time for the right user • Execute on roadmaps through discovery and delivery, continuously balancing customer and business needs • Challenge the R&D organization to be data-driven and quality-focused, leveraging analytics to drive decisions with a continuous improvement mindset • Rally and align counterparts, cross-functional teams, stakeholders, and executives around shared objectives • Scale Boulevard's product management discipline by recruiting top talent, developing team members, and fostering a culture of excellence • Mentor and coach other Product Managers and team members while contributing to our product culture and advocating for best practices What You’ll Need To Thrive: • Proven track record as a Director of Product Management at B2B or SaaS companies with measurable impact • Active, hands-on product management skills that you apply daily • Strong technical aptitude with the ability to translate complex technical concepts through clear, compelling storytelling • Experience influencing build-versus-buy decisions • Demonstrated people management skills and experience building high-performing teams • Ability to build alignment with opinionated stakeholders and executives • Deep appreciation for cross-functional collaboration and teamwork • Skill in balancing customer needs with revenue objectives • Ability to think strategically while maintaining attention to operational details • Expertise in making trade-offs and reaching quality decisions quickly • Strong ownership mindset and accountability for outcomes How we'll take care of you: Your starting budgeted cash compensation for this role is between $210,000 and $300,000, depending on your current skills, experience, training, and overall market demands. This total compensation range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.