Boulevard

Resolve complex Tier 1 technical tickets and contribute to internal knowledge bases and product improvements. | 2-4+ years customer-facing enterprise support experience in a fast-paced SaaS startup with strong technical aptitude and emotional intelligence. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels. T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager. This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.). What you’ll do here: Spend ~85% of the day owning complex T1 tickets: Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy. Distill and effectively communicate technical information to customers with varying technical acumen. Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case. De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary. Potentially flex into other T1 ticket queues as needed based on volume fluctuations Spend ~10% on meetings and administrative tasks Spend ~5% on personal development and up-skilling (as time allows) Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement: Contribute to knowledge, SOPs, enablement, and macros (with manager oversight) Proactively surface process and product improvements Assist the Customer Support Manager with ad hoc projects Identify incidents and accurately follow incident response protocol Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure. Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities. Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams. What you’ll need to thrive: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries. Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level. Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure! Let’s-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment! High EQ: You’re an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills. Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention. Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays. How we’ll take care of you: Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead Tier 3 support, manage escalations, and partner with Engineering to improve system performance. | 8+ years technical support with 3-5 years SaaS leadership and strong SQL, API, debugging skills. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Boulevard’s Technical Support Engineering (Tier 3) team delivers highly specialized technical resolution, integration expertise, and developer support across our customer ecosystem. As Director, Technical Support Engineering, you will define and scale this function as a critical pillar of Boulevard’s customer experience and platform reliability. Reporting to the VP of Customer Experience, this role owns the vision, strategy, and execution of Tier 3, evolving it into a world-class technical support engineering organization that enables enterprise growth, reduces engineering interruptions, and improves system-wide reliability. You will operate as a cross-functional leader, partnering closely with Engineering, Product, Customer Success, and Support to influence product direction, improve platform supportability, and ensure Boulevard delivers a seamless and technically experience for customers and partners. What you’ll do here: Define and execute the long-term vision for Technical Support Engineering at Boulevard Establish T3 as a strategic bridge between Customer Experience and Engineering Own the operating model for complex technical issue resolution, escalation management, and integration support Drive the evolution of T3 to support enterprise customers, complex integrations, and an expanding partner ecosystem Define success metrics across: Resolution quality and speed Customer experience for complex issues Reduction in engineering escalations Systemic issue prevention Build a scalable org structure, including future expansion into areas such as Dev Support, Solutions Engineering, and integration ownership Organizational Leadership & Team Development Build and scale a high-performing Technical Support Engineering organization, including hiring, org design, coaching and career pathing Define and evolve the technical competency model and leveling framework for T3 Establish clear career pathways aligned with engineering-adjacent roles (e.g., Staff, Principal, Solutions Engineering) Lead workforce planning and capacity strategy to support enterprise growth and increasing technical complexity Foster a culture of deep technical expertise, customer empathy, and ownership Drive continual team improvements in efficiency, quality, response times, and customer satisfaction Utilize internal tools and identify new strategies to refine, monitor, and manage team’s performance Own Tier 3 data analysis; pulling, identifying, and sharing trends, drivers, and recommendations on potential actions Proactively identify Tier 3 resource, enablement, and process gaps; collaborating effectively with stakeholders and/or owning next steps Customer Escalation & Leadership Own the strategy and execution of escalation management for Boulevard’s most complex and high-impact customer issues Serve as executive-level escalation point for strategic and enterprise accounts Define and standardize incident management frameworks, severity models, and response protocols Partner with Customer Success and Account teams to deliver technical leadership in Executive business reviews (QBRs/MBRs) and Strategic account planning Ensure a consistent, high-quality experience for customers navigating complex technical challenges Monitor and own the full lifecycle for T3 tickets, ensuring SLA adherence and successful resolution Cross Functional & Product Influence Partner with Engineering and Product leadership to improve system reliability and observability Translate recurring technical issues into actionable product and platform improvements Influence product roadmap and prioritization based on systemic friction and customer impact Drive post-incident reviews and ensure learnings translate into long-term fixes Establish T3 as a key stakeholder in integration strategy, API/platform evolution, Partner ecosystem development Prepare and present updates, data insights, opportunities, and trends to a variety of audiences–Executive leadership, broader Support/CX department, and cross-functional partners Drive external partnerships with Developers to further enhance Boulevard’s ecosystem Collaborate on critical initiatives with cross-functional partners, including Finance, Engineering, Product, and Customer teams. Partner with Support leadership to influence the direction of BLVD Technical Support What you'll need to thrive: Experience: 8+ years in Technical Support Engineering, Solutions Engineering, or similar technical roles, with 3–5+ years leading teams in a SaaS environment Domain Ownership: Proven experience building and scaling technical support or engineering-adjacent functions Strong experience working cross-functionally with Engineering and Product leadership Enterprise Experience: Experience supporting enterprise customers and complex integrations Strategic Leadership: Demonstrated ability to define and execute long-term vision for a technical function Executive Communication: Comfortable influencing and presenting to senior leadership and enterprise customers. Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels. Systems Thinking: Ability to connect technical issues to broader platform and organizational improvements Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred. Autonomy & Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs. Growth Mindset: Passion for continuous improvement, learning, and building scalable support systems in a fast-growing environment. Let’s-do-this energy: Maintains a bias for action with a focus on execution, outcomes, and exceptional project management. High EQ: You’re a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $182,000 - $214,000 per year. For all other U.S. locations, the anticipated base salary range is $158,000 - $204,600 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead and scale the technical support engineering organization, manage escalations, and drive strategic initiatives to improve customer experience and system reliability. | 8+ years technical support engineering experience with 3-5 years leadership in SaaS, strong cross-functional collaboration, enterprise customer support, and advanced technical expertise. | Job Description: • Define and execute the long-term vision for Technical Support Engineering at Boulevard • Establish T3 as a strategic bridge between Customer Experience and Engineering • Own the operating model for complex technical issue resolution, escalation management, and integration support • Drive the evolution of T3 to support enterprise customers, complex integrations, and an expanding partner ecosystem • Define success metrics across: • Resolution quality and speed • Customer experience for complex issues • Reduction in engineering escalations • Systemic issue prevention • Build a scalable org structure, including future expansion into areas such as Dev Support, Solutions Engineering, and integration ownership • Build and scale a high-performing Technical Support Engineering organization, including hiring, org design, coaching and career pathing • Define and evolve the technical competency model and leveling framework for T3 • Establish clear career pathways aligned with engineering-adjacent roles (e.g., Staff, Principal, Solutions Engineering) • Lead workforce planning and capacity strategy to support enterprise growth and increasing technical complexity • Foster a culture of deep technical expertise, customer empathy, and ownership • Drive continual team improvements in efficiency, quality, response times, and customer satisfaction • Own Tier 3 data analysis; pulling, identifying, and sharing trends, drivers, and recommendations on potential actions • Proactively identify Tier 3 resource, enablement, and process gaps; collaborating effectively with stakeholders and/or owning next steps • Own the strategy and execution of escalation management for Boulevard’s most complex and high-impact customer issues • Serve as executive-level escalation point for strategic and enterprise accounts • Define and standardize incident management frameworks, severity models, and response protocols • Partner with Customer Success and Account teams to deliver technical leadership in Executive business reviews (QBRs/MBRs) and Strategic account planning • Ensure a consistent, high-quality experience for customers navigating complex technical challenges • Monitor and own the full lifecycle for T3 tickets, ensuring SLA adherence and successful resolution • Partner with Engineering and Product leadership to improve system reliability and observability • Translate recurring technical issues into actionable product and platform improvements • Influence product roadmap and prioritization based on systemic friction and customer impact • Drive post-incident reviews and ensure learnings translate into long-term fixes • Establish T3 as a key stakeholder in integration strategy, API/platform evolution, Partner ecosystem development • Prepare and present updates, data insights, opportunities, and trends to a variety of audiences–Executive leadership, broader Support/CX department, and cross-functional partners • Drive external partnerships with Developers to further enhance Boulevard’s ecosystem • Collaborate on critical initiatives with cross-functional partners, including Finance, Engineering, Product, and Customer teams. • Partner with Support leadership to influence the direction of BLVD Technical Support Requirements: • Experience: 8+ years in Technical Support Engineering, Solutions Engineering, or similar technical roles, with 3–5+ years leading teams in a SaaS environment • Domain Ownership: Proven experience building and scaling technical support or engineering-adjacent functions • Strong experience working cross-functionally with Engineering and Product leadership • Enterprise Experience: Experience supporting enterprise customers and complex integrations • Strategic Leadership: Demonstrated ability to define and execute long-term vision for a technical function • Executive Communication: Comfortable influencing and presenting to senior leadership and enterprise customers. Highly effective at translating complex technical concepts for customers, support teams, and internal stakeholders at all levels. • Systems Thinking: Ability to connect technical issues to broader platform and organizational improvements • Advanced Technical Expertise: Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred. • Autonomy & Judgment: Comfortable making high-impact decisions independently, prioritizing work based on customer impact, risk, and business needs. • Growth Mindset: Passion for continuous improvement, learning, and building scalable support systems in a fast-growing environment. • Let’s-do-this energy: Maintains a bias for action with a focus on execution, outcomes, and exceptional project management. • High EQ: You’re a seasoned leader, able to coach your team and model how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. Benefits: • We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • Take a break whenever you need with our flexible vacation day policy. • Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Own and develop shared services platform capabilities to enable enterprise readiness and developer velocity. | 8-10 years PM experience with deep technical fluency in auth, event-driven architectures, and enterprise security compliance. | What You'll Do As Staff PM for Shared Services, you'll own the platform foundation every Boulevard product team builds on. This is high-leverage, deeply technical work - your decisions directly shape what Boulevard can build, how fast, and how safely. Drive Enterprise Readiness: Boulevard's upmarket ambitions depend on granular permissions, comprehensive audit trails, and identity infrastructure that enterprise customers trust. You'll own the decisions that get us there - working closely with sales and solutions engineering to understand what's blocking deals and building the capabilities that remove those blockers for good. Be the Connective Tissue: Every product team at Boulevard builds on what Shared Services owns. You'll develop a deep understanding of their needs and shape the platform to let them move faster - without requiring them to reinvent auth, eventing, compliance, or AI infrastructure on their own. Developer experience is a core product responsibility here. Define and Measure Success: You'll establish the metrics that matter for a platform team - reliability, developer velocity, internal platform adoption, and enterprise capability delivery - and use that signal to sharpen the roadmap over time. Own the Roadmap: Your roadmap will reflect both near-term business impact and long-term architectural integrity. You'll make build-versus-buy decisions across the stack with a clear view of what gives Boulevard the most leverage. And you'll take customer-facing capabilities like audit logging and permissions all the way through launch - including pricing, packaging, and go-to-market. What You'll Bring • Platform PM experience: 8-10 years in product management, significant time at Staff or Principal level owning shared services (auth, permissions, audit logging, eventing, or similar) that other teams build on • Technical fluency: You can discuss authentication protocols, event-driven architectures, GraphQL, and access control models without engineers translating - and you hold your own in architecture reviews • Enterprise execution: You've translated enterprise requirements into platform decisions that move deals, and you know how to build security, access control, and compliance capabilities that become a genuine competitive advantage • AI platform depth: You've built or contributed to foundational AI infrastructure in a SaaS environment - agent authentication, rate limiting, audit logging for AI workflows, or similar primitives • Metrics mindset: You define what success looks like for infrastructure - tracking developer velocity, platform adoption, reliability, and enterprise capability delivery - and use those signals to sharpen the roadmap • Cross-functional leadership: You influence work across many teams, maintain shared vision and roadmap coherence, and create alignment that compounds rather than requiring constant re-negotiation Preferred • Experience with enterprise security and compliance frameworks (SOC 2, HIPAA, PCI) and how they translate into platform requirements • Fluency with AI tools as part of your own practice - using them to accelerate discovery, sharpen tradeoff analysis, or communicate complex technical decisions • Experience in vertical SaaS, services-industry platforms, or multi-tenant B2B environments Why This Role Matters Boulevard is at an inflection point - going upmarket, investing in AI, and scaling toward a much larger ambition. Every growth vector depends on the platform you'll own: • Enterprise customers won't buy without granular permissions and audit trails - that's you • Product teams can't move fast without reliable eventing, feature flags, and federation - that's you • No one builds on a platform they can't trust with their customers' data - that's you This is foundational work that compounds. What you build will shape what Boulevard can become. How We Will Take Care of You: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we're happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $157,000 - $196,500 per year. For all other U.S. locations, the anticipated base salary range is $141,000 - $181,795 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically. • We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • Take a break whenever you need with our flexible vacation day policy. • Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month. • ♥ Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Lead complex technical initiatives, define frontend architecture standards, mentor staff, and collaborate with product and design teams to deliver scalable customer-facing systems. | 8+ years professional experience with deep expertise in React, TypeScript, frontend architecture, full-stack development, system design, and technical leadership. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As a Staff Software Engineer on Product Engineering, you are a senior technical leader responsible for shaping how Boulevard builds, scales, and evolves its customer-facing experiences. This role carries significant frontend architectural ownership, while requiring strong full-stack fluency and system-level thinking. You will lead complex technical initiatives that span teams and domains, guide frontend architecture decisions across the product, and partner closely with Product, Design, and Backend leaders to ensure we build cohesive, performant, and maintainable systems. This is an individual contributor role with organizational impact, not a people-management position. What you’ll do here: Own and evolve Boulevard’s frontend architecture, guiding patterns for modularization, composition, and scalability across multiple product surfaces. Lead the technical design of multi-team initiatives, ensuring frontend and backend systems are aligned, resilient, and extensible. Define and steward architectural standards for frontend development (React, TypeScript, build systems, design systems, and performance). Drive frontend modernization efforts, including framework upgrades, legacy isolation, and improvements to developer velocity. Contribute meaningfully across the stack when needed, especially where frontend architecture intersects with backend systems, data models, and infrastructure. Design systems with a strong understanding of distributed architectures, failure modes, and long-term maintainability. Identify systemic technical risks early and lead efforts to resolve them before they impact customers. Set a high bar for technical excellence through code reviews, design reviews, and architectural documentation. Mentor senior and mid-level engineers through technical guidance, design feedback, and knowledge sharing. Partner with Product and Design to translate customer needs into scalable technical solutions. Represent frontend and product engineering perspectives in architecture discussions and roadmap planning. Participate in on-call rotations and lead post-incident technical analysis and architectural improvements. What you’ll need to thrive: 8+ years of professional software engineering experience, with demonstrated impact at a Staff or Senior-Staff level. Deep expertise in modern frontend development (React, TypeScript, component architecture, build tooling). Proven experience owning frontend architecture across multiple teams or applications. Strong full-stack capabilities, including API design, backend systems, and data modeling. Excellent understanding of system design tradeoffs, performance considerations, and scalability. Track record of leading complex, cross-team technical initiatives from concept through execution. Ability to communicate clearly with engineers, product managers, designers, and executives. Strong sense of technical judgment, craftsmanship, and pragmatic decision-making. Nice to have: Experience with Module Federation, micro-frontends, or large-scale frontend modularization. Familiarity with hybrid web/mobile approaches (e.g., shared webviews, CapacitorJS). Experience with Elixir/Phoenix, GraphQL, or event-driven architectures. Background in B2B SaaS, commerce, payments, or scheduling platforms. Experience modernizing large, long-lived codebases. Interest in developer productivity, tooling, and AI-assisted development workflows. How we'll take care of you: At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $196,000 - $225,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to applicable experience, location, and final leveling. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead frontend architecture and technical design across multiple teams, mentor engineers, and drive scalable technical solutions. | 8+ years experience with staff-level impact, deep frontend expertise, full-stack capabilities, and leadership of complex technical initiatives. | Job Description: • Own and evolve Boulevard’s frontend architecture, guiding patterns for modularization, composition, and scalability across multiple product surfaces. • Lead the technical design of multi-team initiatives, ensuring frontend and backend systems are aligned, resilient, and extensible. • Define and steward architectural standards for frontend development (React, TypeScript, build systems, design systems, and performance). • Drive frontend modernization efforts, including framework upgrades, legacy isolation, and improvements to developer velocity. • Contribute meaningfully across the stack when needed, especially where frontend architecture intersects with backend systems, data models, and infrastructure. • Design systems with a strong understanding of distributed architectures, failure modes, and long-term maintainability. • Identify systemic technical risks early and lead efforts to resolve them before they impact customers. • Set a high bar for technical excellence through code reviews, design reviews, and architectural documentation. • Mentor senior and mid-level engineers through technical guidance, design feedback, and knowledge sharing. • Partner with Product and Design to translate customer needs into scalable technical solutions. • Represent frontend and product engineering perspectives in architecture discussions and roadmap planning. • Participate in on-call rotations and lead post-incident technical analysis and architectural improvements. Requirements: • 8+ years of professional software engineering experience, with demonstrated impact at a Staff or Senior-Staff level. • Deep expertise in modern frontend development (React, TypeScript, component architecture, build tooling). • Proven experience owning frontend architecture across multiple teams or applications. • Strong full-stack capabilities, including API design, backend systems, and data modeling. • Excellent understanding of system design tradeoffs, performance considerations, and scalability. • Track record of leading complex, cross-team technical initiatives from concept through execution. • Ability to communicate clearly with engineers, product managers, designers, and executives. • Strong sense of technical judgment, craftsmanship, and pragmatic decision-making. Benefits: • We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • Take a break whenever you need with our flexible vacation day policy. • Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Customer Success Associates assist customers via live chat, email, and internal workflows, handling transactional conversations and executing administrative workflows. They support the broader Customer Success team by gathering key details from customers and identifying needs. | Candidates should have 2+ years in a customer-facing support or administrative role, with strong communication skills and technical aptitude. A collaborative spirit and operational discipline are also essential for success in this role. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Our Customer Success Associates (CSAs) are a key part of that mission — serving as a critical point of contact for high-volume, administrative, and transactional workflows within our SMB customer base. Operating primarily through Intercom (our customer messaging platform), you’ll ensure that tasks and requests are handled efficiently and accurately — enabling your colleagues in the Customer Success team to focus on strategic engagements to drive business outcomes. Whether gathering information, executing account updates, or processing changes, you’ll keep things moving behind the scenes and help deliver a world-class customer experience to all of our customers. This is a high-impact entry point into the Customer Success organization, with room to grow within the Customer Success organization. What You’ll Do Here: Assist customers via live chat, email, and internal workflows using Intercom and other Customer Success tools. Handle transactional conversations, including account updates, billing-related questions, and basic product inquiries. Own and execute administrative workflows such as: Change of Ownership processing Add-on location processing Outreach for proactive product adoption Collaborate with the Customer Support team on case handoffs and ensure follow-through on open issues. Monitor and manage assigned Intercom queues to ensure timely, professional responses to customers. Support the broader Customer Success team by gathering key details from customers, identifying needs, and escalating appropriately. Identify inefficiencies in day-to-day processes and partner with CS Ops to recommend improvements. Personify Boulevard’s values in every customer interaction — friendly, thoughtful, and solution-oriented. Maintain clear documentation for internal handoffs and tracking. What You’ll Need To Thrive: Experience: 2+ years in a customer-facing support or administrative role (bonus if in tech, SaaS, or self-care industry). Communication: You’re clear, friendly, and professional — especially in written formats like chat and email. Technical Aptitude: You pick up new systems quickly and enjoy navigating tools like Intercom, Salesforce, or similar platforms. Operational Discipline: You love structure, appreciate good process, and bring organization to everything you do. Curiosity and Drive: You’re eager to learn, open to feedback, and ready to grow into more strategic CS work. Collaborative Spirit: You enjoy working with cross-functional teams and are energized by team success. How We'll Take Care Of You: Your starting budgeted cash compensation for this role is between $73,500 and $105,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Optimize recruiting processes, manage recruiting technology, lead cross-functional projects, and provide data-driven insights to improve talent acquisition operations. | Bachelor's degree, 5+ years in talent acquisition or HR operations, 2+ years in process improvement or project management, proficiency with recruiting platforms and data analysis, and strong communication and organizational skills. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. We are seeking a strategic Manager of Talent Acquisition Operations to further optimize our recruiting processes, contribute to team productivity, and drive data-driven decision making across our talent acquisition function and beyond. This role is critical to scaling our hiring capabilities while maintaining a high-quality candidate experience. We believe our ability to delight our candidates and partners is a differentiator in the talent market and will look to this person to help us refine and advance our approach as an important partner in that mission. What you’ll do here: Recruiting Team & Business Enablement • Partner with the recruiting team to identify operational pain points and implement solutions that improve efficiency, effectiveness, and experience • Develop and deliver enablement on recruiting tools, processes, and best practices • Serve as a strategic business partner to recruiting leadership, providing operational insights and recommendations • Create and maintain recruiting playbooks, templates, and standard operating procedures • Support new hire onboarding and ongoing development of recruiting team members Process Enhancement & Documentation • Establish quality assurance protocols and conduct regular process audits • Lead change management initiatives for process rollouts and system implementations • Ensure that Boulevard is compliant with all labor laws and regulations Reporting & Analytics • Develop and maintain recruiting dashboards and key performance indicators (KPIs) • Conduct regular analysis of recruiting metrics including time-to-fill, source effectiveness, conversion rates, and cost-per-hire • Prepare executive-level reports and presentations on recruiting performance and trends • Identify data-driven insights to inform recruiting strategy and resource allocation • Partner with HR team to ensure data integrity and consistency Technology Optimization • Manage and optimize recruiting technology stack including ATS, CRM, sourcing tools, and job boards • Evaluate new recruiting technologies, specifically those utilizing the latest in automation and AI, and make recommendations for implementation • Serve as system administrator for recruiting platforms, managing user access and configurations • Partner with IT teams on system integrations and technical troubleshooting • Train recruiting teams on technology updates and new tool rollouts Cross-Functional Project Management • Lead cross-functional projects that impact recruiting operations and candidate experience • Collaborate with HR, Legal, Compensation, and other stakeholders on recruiting-related initiatives • Manage project timelines, resources, and deliverables to ensure successful outcomes • Facilitate communication between recruiting teams and other business units • Support initiatives such as diversity recruiting programs and employer branding efforts Coordination Function Management • Oversee recruiting coordination activities • Ensure consistent scheduling, communication, and follow-up throughout the interview process • Manage interview logistics, including panel coordination • Monitor and improve candidate communication touchpoints and response times • Develop and maintain relationships with external vendors and recruiting agencies What you’ll need to thrive: Experience & Education • Bachelor's degree in Human Resources, Business Administration, or related field • 5+ years of experience in talent acquisition operations, recruiting, or related HR operations role • 2+ years of experience in process improvement, project management, or business operations • Experience with recruiting technologies and applicant tracking systems (ATS) • Previous management experience welcomed, but not specifically required Technical Skills • Proficiency in data analysis and insights (Excel, Google Sheets) • Experience with recruiting platforms (Greenhouse, Ashby, Workday, or similar) • Knowledge of HRIS systems and HR technology integrations • Project management experience Core Competencies • Strong analytical and problem-solving skills with attention to detail • Excellent project management and organizational abilities • Outstanding written and verbal communication skills • Change management experience and ability to drive adoption • Collaborative approach with ability to influence without authority Preferred Qualifications • Experience in high-growth or technology companies • Knowledge of employment law and recruiting compliance requirements • Experience with diversity, equity, and inclusion recruiting initiatives • Vendor management experience How we’ll take care of you: Your starting total cash compensation for this role is between $110,000 - $150,000, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Lead product vision, strategy, and roadmap; own product portfolio; set priorities; collaborate with customers and cross-functional teams; track KPIs; scale product management discipline; mentor team members. | Proven Director-level product management experience in B2B or SaaS, strong technical aptitude, people management skills, ability to align stakeholders, strategic thinking, and ownership mindset. | Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As the Director of Product Management, you will serve a vital role at Boulevard, driving product strategy and maintaining ownership of every detail within your product portfolio. We value leaders who think deeply, communicate clearly, and embrace collaboration and feedback. You'll help establish the vision for our end-to-end customer experience across the entire product lifecycle and make an immediate impact. What you'll do here… • Establish product vision, strategy, and roadmap aligned with Boulevard's mission and customer needs • Serve as the product owner for Boulevard's entire product portfolio, setting priorities and working directly with customers to build solutions that address their core problems • Create and track KPIs and OKRs for the product team while leading key initiatives to achieve shared goals • Build the right solution for the right problem at the right time for the right user • Execute on roadmaps through discovery and delivery, continuously balancing customer and business needs • Challenge the R&D organization to be data-driven and quality-focused, leveraging analytics to drive decisions with a continuous improvement mindset • Rally and align counterparts, cross-functional teams, stakeholders, and executives around shared objectives • Scale Boulevard's product management discipline by recruiting top talent, developing team members, and fostering a culture of excellence • Mentor and coach other Product Managers and team members while contributing to our product culture and advocating for best practices What You’ll Need To Thrive: • Proven track record as a Director of Product Management at B2B or SaaS companies with measurable impact • Active, hands-on product management skills that you apply daily • Strong technical aptitude with the ability to translate complex technical concepts through clear, compelling storytelling • Experience influencing build-versus-buy decisions • Demonstrated people management skills and experience building high-performing teams • Ability to build alignment with opinionated stakeholders and executives • Deep appreciation for cross-functional collaboration and teamwork • Skill in balancing customer needs with revenue objectives • Ability to think strategically while maintaining attention to operational details • Expertise in making trade-offs and reaching quality decisions quickly • Strong ownership mindset and accountability for outcomes How we'll take care of you: Your starting budgeted cash compensation for this role is between $210,000 and $300,000, depending on your current skills, experience, training, and overall market demands. This total compensation range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.