Bosch-HomeComfort

The HVAC Product Technical Support Engineer will provide organized technical support for HVAC products, ensuring customer satisfaction and product reliability. Responsibilities include troubleshooting complex HVAC system issues and collaborating with the product development team. | Candidates should have a Bachelor's degree in Mechanical Engineering or a related field and 3-5 years of experience in HVAC technical support. In-depth knowledge of HVAC systems and strong troubleshooting skills are essential. | We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch • Reinvent yourself: At Bosch, you will evolve. • Discover new directions: At Bosch, you will find your place. • Balance your life: At Bosch, your job matches your lifestyle. • Celebrate success: At Bosch, we celebrate you. • Be yourself: At Bosch, we value values. • Shape tomorrow: At Bosch, you change lives. Job Description We are seeking a detail-oriented and analytical HVAC Product Technical Support Engineer to join our remote team based in Norman, United States. In this role, you will provide efficient and organized technical support for our HVAC products, ensuring customer satisfaction and product reliability. Offer remote technical support to customers, dealers, and field technicians for HVAC products Analyze and troubleshoot complex HVAC system issues Develop and maintain technical documentation, including user manuals and troubleshooting guides Collaborate with the product development team to improve product features and resolve technical issues Stay up-to-date with industry trends, standards, and regulations Provide training and guidance to junior team members and customers on HVAC products Manage and prioritize multiple support tickets efficiently Contribute to the development of knowledge base articles and FAQs Qualifications Bachelor's degree in Mechanical Engineering, HVAC Technology, or related field 3-5 years of experience in HVAC technical support or a related field In-depth knowledge of HVAC systems and products Strong troubleshooting and analytical skills Excellent technical writing abilities Proficiency in remote support tools and technologies Outstanding customer service and communication skills HVAC certifications (e.g., NATE, EPA) preferred Familiarity with industry standards and regulations Ability to work independently and manage time effectively in a remote environment Strong attention to detail and organizational skills Additional Information Equal Opportunity Employer, including disability / veterans *Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

Provide technical training and service support for HVAC distributor partners, lead technical communication and cross-functional collaboration, and support product launches and issue resolution. | Bachelor’s degree with 6+ years HVAC field service or product engineering experience, HVAC training experience, willingness to travel extensively, and ability to work aligned with Eastern or Central Time zones. | We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch • Reinvent yourself: At Bosch, you will evolve. • Discover new directions: At Bosch, you will find your place. • Balance your life: At Bosch, your job matches your lifestyle. • Celebrate success: At Bosch, we celebrate you. • Be yourself: At Bosch, we value values. • Shape tomorrow: At Bosch, you change lives. Job Description We are seeking a highly skilled and customer-focused National Technical Training Service Manager to join our Ducted Systems (DS) business. In this role, you will support distributor partners across Residential, Commercial, and Ductless HVAC products, providing technical expertise, training, and service support. You will play a critical role in enhancing customer satisfaction, driving product knowledge, and supporting business growth through strategic engagement with distributor sales, service, and warranty teams. Job Responsibilities Channel Support & Training Support Residential Unitary Distribution channel development with assigned partners Deliver process and personnel training for distributor teams Coordinate technical service launches for new distributors Provide product knowledge and application support across Residential and Commercial lines Conduct job site support and customer satisfaction activities Lead damage and injury investigations related to field product issues Assist with start-up/commissioning and critical problem resolution Technical Communication & Tools Present product information to internal and external audiences Participate in service advisory councils, technical conferences, and distributor meetings Provide Level 3 technical support and situational awareness using Salesforce, SAS, SAP, and other tools Support factory quality concerns through training and collaboration with product management and DS Academy Contribute to new product introduction processes by sharing customer insights and field feedback Cross-Functional Collaboration Collaborate with pricing, application engineering, customer service, and factory scheduling teams Assist in commercial demand planning and distributor ERP updates Escalate and resolve technical issues in partnership with commercial tech support Qualifications Required Qualifications: Bachelor’s degree 6+ years of HVAC field service, sales, or product engineering experience OR Associate degree and minimum 8 years of relevant experience Strong knowledge of HVAC equipment selection, application, installation, and troubleshooting Experience in HVAC training roles Ability to travel at least 50% Must be willing to align working hours with Eastern or Central Time if located in a different time zone Preferred Qualifications: Master’s degree in a related field 10+ years of HVAC field service, sales, or product engineering experience Experience using SAP, Salesforce, and SAS systems Proven ability to work independently in a remote environment Advanced proficiency in Microsoft Office Suite Strong problem-solving, customer relationship, and presentation skills Excellent interpersonal and communication abilities across technical and non-technical audiences