Boll & Branch

Achieve individual sales goals, maintain visual standards, perform operational tasks, and assist with design consultations. | At least one year retail sales experience, retail math and cash management knowledge, effective communication, positive attitude, and physical ability to stand and lift. | Boll and Branch is looking for a Part-Time Brand Ambassador (sales associate & keyholder) to join our growing retail team. The Part-Time Brand Ambassador is responsible for generating sales through conversion of existing traffic and through fostering repeat business through clienteling. A successful candidate will have exceptional verbal communication, time management, and problem solving skills. They will ensure that the highest visual presentation and housekeeping standards are maintained and operate in accordance with the company’s operational guidelines, adhering to all loss prevention procedures. This position is located in Somerset Collection in Troy, Michigan. Responsibilities Include: Achieve and exceed individual sales goals. Focus on creating an inclusive customer experience, develop customer loyalty, and cultivate repeat business. Be an expert in all Boll & Branch products. Create elevated experiences for our clients through our in-store, in-home and virtual design consultation program. Assist with designing a client’s space through sleeping habits and style preferences. Maintain store presentation to ensure the selling environment is customer ready at all times. Perform daily paperwork reconciliation and other operational tasks. Protect store assets and inventory. Be an ambassador for all company values and operate with integrity at all times. Follow standard operating procedures of the store and drive results by contributing to the operation of the store. Perform in-home installations for our clients while making additional recommendations to drive store sales. Maintain cleanliness throughout the store by performing tasks such as dusting, vacuuming, steaming and ensuring shared areas like the bathroom are regularly cleaned and well-stocked. Work up to 29 hours per week. Any and all other functions, duties, and projects as assigned. Qualifications: Minimum one year in a retail sales role (or comparable industry). Equivalent experience and transferable skills will also be considered. Knowledge of basic retail math and cash management techniques. Effective verbal and written communication skills. A positive attitude and the ability to effectively engage with customers. Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc). Intermediate knowledge of G-Suite (including Google Drive/Docs), as well as Word and Excel. Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and be able to climb a ladder/step stool, with or without reasonable accommodation. Bilingual and able to read, write and speak Spanish is a plus, but not required. The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. The hourly base salary range for this role is $19-$22 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. In addition, while we are not commission based, there is an opportunity to earn a monthly-based bonus on store performance. Studies show that women and people of color often hesitate to apply for jobs unless they meet all the listed qualifications. At Boll & Branch, we seek the best candidate, who may come from a less traditional background. We consider any combination of knowledge, skills, education, and experience that meets the minimum requirements. If you're interested, we encourage you to think broadly about your background and skill set for the role. About Boll & Branch: At Boll & Branch, we don’t make bedding like everyone else. We make it better. In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are: Cultivators of the Highest Quality Threads Pioneers in 100% Organic Cotton Free from Toxins at Every Step 100% Traceable from Farm to Finish Committed to Fair and Ethical Treatment for All Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have six retail stores around the country as well as a partnership with Nordstrom in 20+ locations. Boll & Branch LLC is an equal opportunity employer.

Lead Brand Ambassador responsible for hospitality, coaching sales associates, and driving sales results in a retail environment. | Minimum two years retail sales experience with coaching and clienteling skills in luxury or specialty retail. | Boll and Branch is looking for a Lead Brand Ambassador (Lead Sales Associate) to join our growing retail team. At Boll & Branch, we believe luxury starts with care — for our customers, our communities, our teams, and our craft. Our Lead Brand Ambassadors bring this belief to life by delivering exceptional hospitality, supporting store leadership, and elevating the customer experience through service, storytelling, and design expertise. As a Lead Brand Ambassador, you set the tone on the sales floor. You model our service standards, guide Brand Ambassadors through real-time coaching, and help maintain a beautifully presented, welcoming environment. You’ll partner closely with the Store Manager and Assistant Store Manager to ensure operational excellence, support training, nurture customer relationships, and help drive business results. This role is ideal for someone who leads by example, loves creating personal and memorable experiences, and is eager to grow into broader retail leadership. This position is located at Somerset Collection in Troy, Michigan. Responsibilities: Deliver Elevated Hospitality & Customer Experience Serve as a warm, welcoming host on the sales floor — modeling the spirit of “unreasonable hospitality” in every interaction. Create thoughtful, elevated experiences through our in-store, virtual, and in-home design consultation program. Build meaningful relationships with customers by listening deeply, personalizing recommendations, and cultivating repeat business. Support Brand Ambassadors in learning and executing hospitality-driven service and clienteling behaviors. Drive Sales & Business Performance Achieve and exceed individual sales goals while supporting team selling behaviors and floor productivity. Act as a floor leader during peak times — directing customer flow, supporting sales conversations, and ensuring service excellence. Become an expert in all Boll & Branch products, materials, and craftsmanship; help train team members to build their product confidence and selling skills. Support community-driven efforts such as in-store events, designer partnerships, or other initiatives that strengthen local brand presence. Develop, Coach & Support the Team Provide real-time coaching to Brand Ambassadors on service, selling, client relationships, and product knowledge. Help onboard new team members and reinforce training through modeling, shadowing, and hands-on guidance. Communicate store priorities, initiatives, and expectations clearly and consistently. Lead by example in fostering a positive, inclusive, and supportive team culture rooted in care, accountability, and professionalism. Maintain Visual Excellence & Operational Standards Ensure the store environment is always guest-ready — clean, organized, beautifully presented, and aligned to brand standards. Support Store Manager and ASM with daily operational tasks: opening/closing procedures, cash handling, register reconciliation, and inventory adjustments. Uphold safety and security protocols, reporting issues promptly and protecting store assets at all times. Execute visual merchandising direction and support product placement resets with an eye for detail and brand integrity. Ensure all operational procedures and loss prevention guidelines are followed by the team. Support In-Home & Design Services Assist customers in designing their spaces based on sleeping habits, style preferences, and lifestyle needs. Participate in in-home appointments and installations, offering thoughtful recommendations to complete the experience. Help ensure design consultations are executed with polish, precision, and hospitality. Qualifications: 2+ years of retail sales experience, ideally in specialty, luxury, home, or client-focused environments. Passion for hospitality, design, and building meaningful customer relationships. Strong communication skills with the ability to coach and inspire peers. Experience with clienteling, consultative selling, and creating personalized service moments. Strong understanding of store operations, visual merchandising, and retail best practices. Ability to prioritize, multitask, and manage time effectively in a fast-paced environment. Entrepreneurial spirit with curiosity, positivity, and a proactive approach to problem solving. Comfortable using Google Suite, Word, Excel, POS systems, and basic retail equipment. Ability to lift 50 lbs., climb ladders/step stools, stand for extended periods, and support in-home services as needed. Bilingual (Spanish/English) is a plus, but not required. The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. The annual base salary range for this role is $25 to $30 (new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking.In addition, while we are not commission based, there is an opportunity to earn a monthly-based bonus on store performance. Studies show that women and people of color often hesitate to apply for jobs unless they meet all the listed qualifications. At Boll & Branch, we seek the best candidate, who may come from a less traditional background. We consider any combination of knowledge, skills, education, and experience that meets the minimum requirements. If you're interested, we encourage you to think broadly about your background and skill set for the role. What We Offer: Medical, Dental, Vision, and Life/AD&D insurance Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount About Boll & Branch: At Boll & Branch, we don’t make bedding like everyone else. We make it better. In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are: Cultivators of the Highest Quality Threads Pioneers in 100% Organic Cotton Free from Toxins at Every Step 100% Traceable from Farm to Finish Committed to Fair and Ethical Treatment for All Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have six retail stores around the country as well as wholesale partnerships with Nordstrom and Bloomingdale’s. Boll & Branch LLC is an equal opportunity employer.

Engage with customers across multiple platforms to assist with orders, inquiries, and delivery status. Maintain exceptional relationships with customers and personalize interactions to drive satisfaction and loyalty. | An associate's degree is preferred, but no experience is necessary, although a retail background is a plus. Candidates should be organized, energetic, and possess a love for customer interaction. | You are the ideal candidate if you are obsessed with our customer and our category, positive, energetic, and endlessly resourceful. We want someone who is motivated by learning and ready to take on a variety of responsibilities to grow at Boll & Branch, no task is too small or too big! This role will build relationships with our customers and drive lifetime value This team sits at the heart of the entire company and has a pulse on our most important asset - our customer. As we expand into new categories and verticals, this function will become increasingly more important. Quite simply, the Boll & Branch Customer Experience team plays an irreplaceable role in our success as a company and is a crucial part of everything we do from marketing to operations. The perfect associate aspires to be a fantastic advocate for our customer, delivering superior service and delighting people. If making people happy is something you love to do, you'll love this job. What you’ll do: Engage with customers across multiple platforms (email, phone calls and chats) which might include placing orders, inventory checks, order status, delivery status and overall general questions Maintain exceptional relationships with our customers and cater to their needs, personalizing and engaging during every interaction Investigate lost or delayed orders by tracking shipment paths via USPS, and UPS Process returns shipped to HQ and provide reporting and visibility as needed Partner with the customer insights team to surface customer feedback Partner with the retention team to execute marketing campaigns Work cross functionally to identify issues, solve problems and share communications Process gift cards, and hand written notes for physical gift card customers Manage our customer chat messages in a quick and timely manner Your goals: Maintain department SLA and overall budget Manage personal customer satisfaction score through continuous relationship building Maintain our KPI’s and responses per hour Deliver Unreasonable Hospitality wherever you can Requirements: Associates Degree preferred No experience necessary, but retail background is a major plus! Truly love being with and around people; and others should feel the same way about you Want to be a part of a high-energy startup culture and add to it Learn Boll & Branch's social mission and be inspired to be a part of what we're doing Be incredibly organized and able to juggle many projects simultaneously with a positive attitude Experience with Zendesk & Shopify or similar software is a major plus Possess a high processing speed and operate with a sense of urgency Have an Entrepreneurial spirit Love a great challenge, be ready to learn and have a `no task is too small' attitude Comfortable commuting to our Summit, NJ headquarters with a requirement to come into our office 3-5 days a week. The primary location for this role is Summit, NJ. We believe our business and our culture are strongest when we work together in person. We also know that it's helpful to have flexibility to work remotely. Currently we are operating under a hybrid model whereby all teams work in an office a minimum of two days per week (Tuesdays/Wednesdays) and may be provided flexibility to work from home on other days. This role will require you to work in our Summit, NJ headquarters because it's in the best interest of our business or your team. The hourly rate for this role is $20.00. It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. This role is not eligible for relocation assistance. Additionally, Boll & Branch will not commence an immigration case or 'sponsor' an individual for this position (for example, H-1B or other employment-based immigration). The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation. What We Offer: Medical, Dental, Vision, and Life/AD&D insurance Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount About Boll & Branch: At Boll & Branch, we don’t make bedding like everyone else. We make it better. In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are: Cultivators of the Highest Quality Threads Pioneers in 100% Organic Cotton Free from Toxins at Every Step 100% Traceable from Farm to Finish Committed to Fair and Ethical Treatment for All Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdales and Nordstrom. Boll & Branch LLC is an equal opportunity employer.

Manage full lifecycle new store opening projects, coordinate internal and external teams, maintain budgets and timelines, mitigate risks, and provide onsite support during openings. | 5+ years project management in retail or store development, strong leadership and communication skills, proficiency with project management tools, willingness to travel, and PMP or comparable certification preferred. | Description: • End-to-End Project Management of multiple full-lifecycle new store opening projects from initial scoping to grand opening ensuring all milestones are met on time and within budget. • Act as the hub for internal teams (construction, merchandising, operations, finance, legal, IT, marketing) and external vendors — driving alignment and accountability. • Build and maintain a scalable NSO playbook, workflows, and communication protocols. • Manage budgets across projects; track spend, report variances, and identify cost-saving opportunities. • Identify and mitigate risks, escalating and resolving issues quickly to maintain momentum. • Report progress to leadership; maintain detailed timelines and project documentation. • Support wholesale launches by partnering with wholesale, creative, and construction teams on store-in-store and partner buildouts. • Provide onsite support as needed during openings to ensure smooth operational turnover. Requirements: • 5+ years in project management or business operations, preferably in retail or store development. • Proven ability to lead cross-functional initiatives and hold stakeholders accountable. • Exceptional communication skills; able to influence at all levels. • A true self-starter with a startup mindset—resourceful, adaptable, comfortable navigating ambiguity, and continuously iterating to improve outcomes. • Strong analytical and problem-solving skills—able to assess trade-offs and drive effective decision-making. • Proficiency in Microsoft Office Suite or Google Workspace; comfort with project management tools. • Willingness to travel, with flexibility during critical project phases. • Nice-to-Have PMP or CAPM certification, or comparable project management training. • Experience with project management tools (e.g., Asana, Smartsheet, Monday.com, MS Project). • Familiarity with lease negotiation and retail construction processes. • Experience opening multiple stores within a luxury or high-touch retail environment. • The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. • You must be able to complete all physical requirements of the job with or without a reasonable accommodation. Benefits: • Medical, Dental, Vision, and Life/AD&D insurance • Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program • Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program • Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount