Bob's Discount Furniture

Lead and oversee contact center operations, vendor management, and process improvements to enhance customer service delivery. | 8+ years in customer support/contact center operations leadership, vendor management experience, and a bachelor's degree. | Job Overview The Director, Customer Support Operations leads both in-house and third-party contact center teams to deliver exceptional customer service and achieve organizational objectives. This role provides end-to-end operational oversight across contact center performance, vendor management, technology and process optimization, and team leadership. The Director uses data and customer insights to strengthen service delivery, improve key performance indicators, and build an engaged, high-performing culture. What You’ll Bring To Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! Key Skills For Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise - Contact Center Operations Leadership: Lead daily operations across in-house and third-party contact centers, ensuring consistent service delivery and adherence to SLAs, KPIs, and quality standards. - Performance Management & Analytics: Analyze operational data, identify trends and opportunities, and translate findings into actionable recommendations for senior leadership. - Process Improvement: Lead strategic initiatives that improve agent productivity, Net Promoter Score, First Contact Resolution, Contacts per Order, and other key customer support metrics. - Vendor Management: Manage third-party contact center relationships, establish performance expectations, conduct regular reviews, and implement corrective actions when needed. - Technology & Tools: Implement and optimize tools, technologies, and processes that strengthen customer service delivery and operational efficiency. - People Leadership: Lead, coach, and develop the contact center management team while promoting accountability, engagement, and a high-performance culture. Preferred Competencies & Skills - Strong focus on team engagement and agent experience. - Customer-first mindset with a commitment to delivering a world-class and enjoyable customer experience. - Digital-first approach with strong comfort and enthusiasm for modern technologies. - Experience with Medallia, Zendesk, Calabrio, and Cisco is a plus. - Strong organizational skills with the ability to manage multiple priorities, shifting business needs, and deadlines. - Detail-oriented, action-focused leadership style with the ability to balance tactical execution and broader strategic goals. Key Responsibilities - Oversee daily operations for both in-house and third-party contact centers. - Ensure adherence to service-level agreements, key performance indicators, and quality standards across customer support operations. - Implement and manage tools, technologies, and processes that optimize customer service delivery. - Manage third-party contact center vendors and ensure alignment with organizational standards and performance expectations. - Conduct regular vendor and operational performance reviews and implement corrective actions when needed. - Analyze performance data, identify trends and improvement opportunities, and provide actionable insights to senior leadership. - Lead strategic process-improvement initiatives that strengthen customer experience and operational results. - Lead, coach, and develop the contact center management team and ensure senior leaders execute responsibilities across internal and third-party teams. Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks - Competitive Medical, Dental, and Vision Insurance - Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday! - 401(k) Profit Sharing Plan with a generous company match - Pet Insurance and employer-paid Life Insurance options - Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways - Employee Discount starting on Day 1, plus exclusive partner discounts - And so much more! Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications - Minimum of 8 years of experience in Customer Support or Contact Center Operations. - Demonstrated experience leading contact center operations and management teams. - Experience managing third-party contact center vendors and performance expectations. - Strong ability to use operational data to identify trends, improve performance, and communicate actionable insights. - Bachelor's degree in business management, technology, marketing, or a related field. Physical Demands Physical demands were not specified in the source job description and should be confirmed before posting. Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquisitionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $115,000 - $140,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Plan, design, and implement systems infrastructure ensuring availability, performance, and security in a VMware virtualized environment. | 5+ years VMware experience, Microsoft Server expertise, Azure cloud migration skills, SQL Server administration, and strong PowerShell scripting. | The Sr. Systems Engineer is responsible for the planning, design, and implementation of our rapidly growing systems infrastructure. As a key member of a talented team of engineers and administrators, you will deliver mission-critical infrastructure and ensure exceptional availability, performance, and security across our fully virtualized VMware environment. This role requires extensive experience with VMware, SAN architecture, Microsoft Server technologies, blade server infrastructure, and cloud migration to Microsoft Azure. This position follows a hybrid onsite work schedule. What You’ll Bring To Bob’s At Bob’s Discount Furniture, we value the unique skills and experience each candidate brings. Success in this role requires deep technical expertise, strong problem-solving abilities, a commitment to operational excellence, and the ability to collaborate within a dynamic engineering team. Key Skills For Success Core Competencies & Expertise • Virtualization Engineering (VMware vSphere 7 & 8): ESXi setup, configuration, VM rollout, maintenance, and troubleshooting • Infrastructure Design & Optimization: Performance tuning, monitoring, and capacity planning • Systems Administration: Windows Server, Linux, Active Directory, DNS, DHCP, Group Policy • Server Hardware Management: Blade server installation, configuration, and physical troubleshooting • Cloud Engineering (Microsoft Azure): On-prem to cloud workload migration, Azure services management • Storage & SAN Architecture: Experience with SAN technologies, including Equallogic • Database Environment Support: SQL Server administration, performance tuning, optimization • Automation & Scripting: PowerShell scripting for administration, deployment, and automation • Operational Reliability: Root-cause analysis, incident response, and day-to-day systems health management • Security & Compliance: Adhering to company standards, technical procedures, and best practices Preferred Competencies & Skills • VMware Certification (VCP) • Microsoft Certified Engineer • Experience with Exchange, Citrix, Linux administration • Azure certifications (AZ-104, AZ-305, etc.) • Additional scripting experience (Python, Bash) • Strong documentation skills and ability to create/maintain technical procedures Benefits & Perks How We Will Support Your Success • Competitive Medical, Dental, and Vision Insurance • Generous paid time off—including vacation, personal days, sick time, holidays, and your birthday! • 401(k) Profit Sharing Plan with a generous company match • Pet Insurance and employer-paid Life Insurance options • Professional Development: Tuition reimbursement, on-demand learning, and career pathways • Employee Discount starting Day 1 + exclusive partner discounts • And so much more! Our Culture & Core Values We foster a positive, inclusive, and skill-driven workplace rooted in our core values: Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun. We support, celebrate, and grow together. Minimum Qualifications • Bachelor’s degree or equivalent experience • 5+ years of direct experience with VMware vSphere 7 & 8 environments • Extensive experience with Microsoft Server products/applications (AD, DNS, DHCP, GPO, etc.) • Experience troubleshooting Windows, Linux, and approved operating systems • Understanding of Windows systems administration • Hands-on experience with Azure cloud services and migration strategies • Proficiency in SQL Server administration • Strong PowerShell scripting skills • Excellent verbal and written communication skills Diversity is a Core Value at Bob’s Bob’s Discount Furniture is committed to creating a workplace as diverse as the communities we serve. We value every individual and provide equal employment opportunities without discrimination based on any protected status. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $110,000 - $145,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Develop and execute supply plans aligned with demand forecasts and business priorities to optimize inventory and ensure product availability. | Requires 2+ years supply chain planning experience, proficiency with ERP systems, data analysis skills, and preferably a bachelor's degree in a related field. | The Supply Planner plays a critical role in driving product availability, inventory optimization, and end-to-end supply chain efficiency across Bob’s distribution network. This position is responsible for developing and executing supply plans that align with demand forecasts, Open-to-Buy strategies, and business priorities while minimizing excess and obsolete inventory. This role partners cross-functionally with Demand Planning, Merchandising, Logistics, and suppliers to ensure smooth product flow and operational excellence. The ideal candidate thrives in a fast-paced, data-driven environment and demonstrates strong analytical capability, ownership, and a proactive mindset. Work Environment This role operates in a hybrid corporate office environment and requires frequent collaboration across departments. Standard business hours apply, with flexibility required to address supplier or operational issues as needed. What You’ll Bring To Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical supply chain expertise, strong analytical thinking, cross-functional collaboration, and a proactive, solution-oriented mindset. If you enjoy solving complex planning challenges, improving processes, and making a measurable impact on inventory performance and product availability — this is the opportunity for you. Key Skills For Success To excel in this role, you will demonstrate strengths in the following skill areas: Core Competencies & Expertise Supply Planning & Inventory Optimization • Develop and manage supply plans and purchase orders aligned to demand forecasts and business priorities • Optimize inventory levels across distribution centers while balancing service levels and cost • Leverage Inventory and Open-to-Buy policies to maintain healthy stock positions Data Analysis & Decision-Making • Analyze KPIs such as OTIF, inventory turns, fill rates, and service levels • Identify trends, risks, and opportunities through data interpretation • Provide actionable insights and recommendations to senior leadership Supplier Collaboration & Performance Management • Partner proactively with suppliers to resolve constraints and mitigate risk • Maintain accurate supply master data including lead times and capacity • Monitor and manage supplier performance to ensure reliability and accountability Cross-Functional Partnership • Collaborate closely with Demand Planning, Logistics, and Merchandising • Support short- and long-term distribution flow planning • Align supply strategy with broader organizational objectives Systems & Process Improvement • Utilize ERP and supply planning systems effectively • Support implementation of next-generation planning tools • Drive continuous improvement initiatives within supply planning processes Preferred Competencies & Skills • Strong analytical mindset with attention to detail • Ability to manage multiple priorities in a fast-paced environment • High sense of urgency and ownership • Clear and confident communicator, comfortable presenting insights to leadership • Adaptability and resilience when navigating supply constraints or shifting priorities Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks • Competitive Medical, Dental, and Vision Insurance • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday • 401(k) Profit Sharing Plan with a generous company match • Pet Insurance and employer-paid Life Insurance options • Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways • Employee Discount starting on Day 1, plus exclusive partner discounts • And so much more! Minimum Qualifications • 2+ years of experience in supply chain planning, with a focus on supply planning operations • Demonstrated understanding of demand forecasting, production scheduling, inventory management, and capacity planning • Experience working with ERP and supply chain planning systems • Proficiency in data analysis and performance reporting • Bachelor’s degree in Supply Chain Management, Operations, Business Administration, or related field preferred Physical Demands • Ability to work at a computer for extended periods • Occasional standing, walking, and participation in collaborative meetings • Minimal lifting (up to 15 lbs) as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is the policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment in accordance with applicable federal, state, and local laws. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $60,000 - $75,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Lead indirect procurement sourcing initiatives and manage supplier agreements across corporate functions. | Requires experience in strategic sourcing, supplier negotiations, financial analysis, and cross-functional stakeholder management. | Job Overview Bob's Discount Furniture is seeking a strategic and collaborative Senior Manager of Indirect Procurement to lead sourcing initiatives across the organization. In this role, you will partner with leaders across IT, Marketing, Facilities, Finance, Legal, and other corporate functions to optimize indirect spend, negotiate favorable supplier agreements, and deliver measurable business value. Success in this position comes from your ability to influence stakeholders, build strong supplier partnerships, manage complex sourcing initiatives, and identify opportunities to improve quality, reduce costs, and mitigate risk. This role also provides leadership to one Procurement team member responsible for supporting procurement programs. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences every candidate brings. Whether your procurement experience comes from retail, manufacturing, healthcare, technology, or another industry, we're looking for someone who enjoys solving business challenges through strategic sourcing, collaboration, and continuous improvement. Key Skills for Success Core Competencies & Expertise • Strategic sourcing and category management • Supplier relationship management and vendor negotiations • Request for Proposal (RFP) development and execution • Contract review and negotiation • Spend analysis and cost optimization • Financial planning, budgeting, and forecasting • Cross-functional partnership and stakeholder management • Risk identification and mitigation • Procurement process improvement and governance • Project management and prioritization • Data analysis and reporting using Microsoft Excel and PowerPoint • Experience utilizing contract management systems such as Evisort or similar platforms Preferred Competencies & Skills • Ability to influence without direct authority across multiple business functions • Strong business and financial acumen • Excellent negotiation and decision-making skills • Analytical mindset with the ability to identify trends and opportunities • Strong verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Continuous improvement mindset • Leadership, coaching, and team development experience • Ability to balance strategic thinking with day-to-day execution How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and long-term success. Benefits & Perks • Competitive Medical, Dental, and Vision Insurance • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday • 401(k) Profit Sharing Plan with generous company match • Employer-paid Life Insurance with optional supplemental coverage • Pet Insurance • Tuition reimbursement and professional development opportunities • Employee discount beginning on your first day • Additional employee discount programs • And so much more! Minimum Qualifications • Bachelor's degree in Business, Supply Chain, Procurement, Finance, Economics, or a related field (or equivalent combination of education and experience) • Demonstrated experience leading strategic sourcing and procurement initiatives • Experience negotiating supplier agreements and managing complex vendor relationships • Strong financial and analytical skills with experience evaluating spend and identifying savings opportunities • Experience partnering effectively with cross-functional stakeholders • Knowledge of procurement best practices, contract management, and sourcing methodologies • Strong organizational, communication, and presentation skills • Proficiency with Microsoft Office, including Excel and PowerPoint Physical Demands • Ability to work in a standard office environment. • Ability to remain stationary for extended periods while working on a computer. • Occasionally lift or move materials weighing up to 20 pounds. • Occasional travel may be required. We are committed to creating a workplace as diverse as the communities we serve. Bob's Discount Furniture is an equal opportunity employer and considers all qualified applicants without regard to any protected status under applicable federal, state, or local law. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $135,000 - $145,000

Lead indirect procurement sourcing initiatives, manage supplier relationships, and optimize spend across corporate functions. | Bachelor's degree and demonstrated experience in strategic sourcing, supplier negotiations, financial analysis, and cross-functional partnership. | Job Overview Bob's Discount Furniture is seeking a strategic and collaborative Senior Manager of Indirect Procurement to lead sourcing initiatives across the organization. In this role, you will partner with leaders across IT, Marketing, Facilities, Finance, Legal, and other corporate functions to optimize indirect spend, negotiate favorable supplier agreements, and deliver measurable business value. Success in this position comes from your ability to influence stakeholders, build strong supplier partnerships, manage complex sourcing initiatives, and identify opportunities to improve quality, reduce costs, and mitigate risk. This role also provides leadership to one Procurement team member responsible for supporting procurement programs. What You'll Bring To Bob's At Bob's Discount Furniture, we value the unique skills and experiences every candidate brings. Whether your procurement experience comes from retail, manufacturing, healthcare, technology, or another industry, we're looking for someone who enjoys solving business challenges through strategic sourcing, collaboration, and continuous improvement. Key Skills For Success Core Competencies & Expertise • Strategic sourcing and category management • Supplier relationship management and vendor negotiations • Request for Proposal (RFP) development and execution • Contract review and negotiation • Spend analysis and cost optimization • Financial planning, budgeting, and forecasting • Cross-functional partnership and stakeholder management • Risk identification and mitigation • Procurement process improvement and governance • Project management and prioritization • Data analysis and reporting using Microsoft Excel and PowerPoint • Experience utilizing contract management systems such as Evisort or similar platforms Preferred Competencies & Skills • Ability to influence without direct authority across multiple business functions • Strong business and financial acumen • Excellent negotiation and decision-making skills • Analytical mindset with the ability to identify trends and opportunities • Strong verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Continuous improvement mindset • Leadership, coaching, and team development experience • Ability to balance strategic thinking with day-to-day execution Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the nation's leading omni-channel furniture retailers, we're committed to creating an inclusive workplace where diverse perspectives and skills help drive our continued success. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and long-term success. Benefits & Perks • Competitive Medical, Dental, and Vision Insurance • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday • 401(k) Profit Sharing Plan with generous company match • Employer-paid Life Insurance with optional supplemental coverage • Pet Insurance • Tuition reimbursement and professional development opportunities • Employee discount beginning on your first day • Additional employee discount programs • And so much more! Our Culture & Core Values Our values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide every decision we make. We believe in empowering our associates, encouraging collaboration, and recognizing great work. Minimum Qualifications • Bachelor's degree in Business, Supply Chain, Procurement, Finance, Economics, or a related field (or equivalent combination of education and experience) • Demonstrated experience leading strategic sourcing and procurement initiatives • Experience negotiating supplier agreements and managing complex vendor relationships • Strong financial and analytical skills with experience evaluating spend and identifying savings opportunities • Experience partnering effectively with cross-functional stakeholders • Knowledge of procurement best practices, contract management, and sourcing methodologies • Strong organizational, communication, and presentation skills • Proficiency with Microsoft Office, including Excel and PowerPoint Physical Demands • Ability to work in a standard office environment. • Ability to remain stationary for extended periods while working on a computer. • Occasionally lift or move materials weighing up to 20 pounds. • Occasional travel may be required. Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or part of the Bob's team, you'll be valued, appreciated, and free to be yourself. We are committed to creating a workplace as diverse as the communities we serve. Bob's Discount Furniture is an equal opportunity employer and considers all qualified applicants without regard to any protected status under applicable federal, state, or local law. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $135,000 - $145,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.