Bob's Discount Furniture

The Customer Support Supervisor leads a team of Customer Care Representatives, providing day-to-day leadership and coaching. They monitor team performance, ensure service levels are met, and collaborate with other departments to resolve escalations. | Candidates must have a minimum of 3 years of experience in customer support and at least 1 year of people leadership experience. A high school diploma or equivalent is required, along with strong communication skills and proficiency in Microsoft Office. | The Customer Support Supervisor plays a key role in leading a team of Customer Care Representatives who support our customers with questions related to furniture purchases, deliveries, and warranty claims. In this role, you will provide day-to-day leadership, coaching, and direction to your team while modeling Bob’s standards for customer experience, loss prevention, and compliance with company policies and applicable regulations. You will monitor team performance, provide real-time feedback, and ensure that service levels and customer satisfaction targets are consistently met. You’ll collaborate closely with other departments, store regions, and leaders to align on processes, resolve escalations, and support department projects and continuous improvement initiatives. This is a full-time role in a fast-paced contact center/office environment that requires strong people leadership, sound judgment, and a passion for helping both internal and external customers. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! Key Skills for Success Core Competencies & Expertise Customer Support & Service Excellence Deep experience supporting customers in a contact center or customer care environment (phone, email, chat) Ability to balance customer satisfaction, business needs, and policy guidelines when making decisions and resolving escalations People Leadership & Coaching Experience leading front-line customer care teams, including side-by-side coaching, real-time feedback, and ongoing development conversations Skilled in documenting performance, writing and delivering reviews, and administering progressive discipline when needed Performance Management & Quality Assurance Ability to track and interpret individual and team performance metrics (e.g., productivity, quality scores, customer satisfaction) Experience monitoring calls, scoring quality, and providing timely feedback to drive continuous improvement Operational & Process Discipline Strong understanding of department policies, procedures, and company practices Ability to contribute to project plans, implement new procedures, and ensure consistent application of standards across the team Collaboration & Communication Proven ability to work cross-functionally with peers, managers, and other departments (including store regions) to resolve issues and support shared goals Clear, professional verbal and written communication skills with both internal partners and customers Systems & Technology Proficiency Comfortable navigating customer care technology and software tools (e.g., CRM/contact center platforms) Proficient in Microsoft Office, with strong working knowledge of Excel for tracking, reporting, and analysis Preferred Competencies & Skills Experience in a retail, furniture, logistics, or delivery-focused contact center environment Experience leading or supporting remote and/or hybrid customer care teams Demonstrated ability to support change management and process improvement initiatives Experience facilitating training sessions or supporting new-hire onboarding and upskilling Bilingual (e.g., Spanish/English) a plus Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks Competitive Medical, Dental, and Vision Insurance Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday! 401(k) Profit Sharing Plan with a generous company match Pet Insurance and employer-paid Life Insurance options Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways Employee Discount starting on Day 1, plus exclusive partner discounts And so much more! Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications Minimum of 3 years of experience in a customer support, customer care, or contact center role Minimum of 1 year of people leadership experience, preferably supervising front-line contact center staff High School Diploma or equivalent required Proven ability to: Prioritize work, meet deadlines, and manage changing priorities in a fast-paced environment Make sound decisions within and outside of established policies, especially when handling customer issues and escalations Coach, develop, and motivate team members at different performance levels Effectively document performance, including coaching notes, evaluations, and progressive discipline Strong verbal and written communication skills, with the ability to clearly convey expectations and feedback Comprehensive knowledge of Microsoft Office, including working proficiency in Excel Physical Demands Frequently required to sit for extended periods while working at a computer and using a headset/phone Regularly uses hands and fingers to type, operate a keyboard, mouse, and other office equipment Frequently communicates with customers and team members; must be able to exchange accurate information in these situations May need to move about the office/contact center to support team members and attend meetings Occasionally may be required to lift or move items up to 25 pounds (e.g., office supplies, equipment) Ability to work a flexible schedule, which may include evenings, weekends, and holidays, based on business needs Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is the policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquisitionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $43,000 - $55,000 It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

The Customer Support Resolution Specialist resolves escalated issues with empathy and professionalism while ensuring timely follow-through to reinforce customer loyalty. This role also involves coaching advocates and serving as a subject-matter expert in a fast-paced support environment. | Candidates must have a minimum of 3 years of experience in a customer support or escalation-resolution role and possess a high school diploma or equivalent. Strong organizational skills and a customer-centric mindset are essential for success in this position. | The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, and serve as subject-matter experts within a fast-paced support environment. This position operates in a customer contact-center environment and requires consistent communication—written, verbal, and phone-based—with both internal and external stakeholders. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong customer-focused behaviors, problem-solving skills, coaching ability, and the capacity to thrive in a dynamic and fast-paced environment. Key Skills for Success Core Competencies & Expertise Issue Resolution & Escalation Handling Troubleshoots complex customer concerns and identifies the best course of action. Manages escalated inquiries with a high degree of accuracy and professionalism. Communication Excellence Strong written and verbal communication skills. Exceptional active listening skills to fully understand concerns. Skilled in de-escalation and empathetic dialogue. Customer Experience Focus Builds rapport quickly with customers and agents. Maintains a patient and customer-centric attitude throughout interactions. Demonstrates adaptability and flexibility in dynamic scenarios. Operational & Technical Proficiency Proficient with computers and call-center phone systems, including multi-line platforms. Strong time management and organizational skills. Ability to coach and develop customer advocates during live inquiries. Cross-Functional Collaboration Partners effectively with other Customer Support team members and cross-functional departments. Builds strong relationships with external partners, including vendors and media agencies. Provides support for department leadership and contributes to a positive team culture. Preferred Competencies & Skills Expert-level troubleshooting skills. Strong interpersonal and relationship-building ability. Ability to juggle multiple priorities with composure. Demonstrated ability to “roll up your sleeves” and take initiative in a fast-paced environment. Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with 200+ stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success Benefits & Perks Competitive Medical, Dental, and Vision Insurance Generous paid time off including vacation, personal days, holidays, sick time, and your birthday! 401(k) Profit Sharing Plan with a generous company match Pet Insurance & employer-paid Life Insurance options Tuition reimbursement, on-demand learning & career progression Employee discount from Day 1 + exclusive partner discounts And so much more! Minimum Qualifications Experience: Minimum of 3 years in a customer support or escalation-resolution role. Education: High School Diploma or equivalent required. Strengths: Self-motivated and able to prioritize in a fast-moving environment. Detail-oriented with high accuracy in written documentation. Strong organizational skills and ability to manage multiple priorities. Customer-centric mindset with commitment to delivering a world-class experience. Physical Demands Prolonged periods of computer and phone use. Ability to work in a fast-paced contact-center environment. Occasional requirement to support special projects or department needs. Diversity Is a Core Value at Bob’s Bob’s Discount Furniture is committed to fostering a diverse and inclusive workplace. We value and respect each person’s unique background and experiences. We provide equal employment opportunities for all employees and applicants and maintain a workplace free from discrimination or harassment. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $20+/hour based on experience level It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!

Provide excellent customer service and sales leadership on the showroom floor while supporting team development and daily store operations. | Must be at least 18 years old with ability to engage customers in a fast-paced sales environment and meet physical demands of retail work. | Job Title Senior Retail Guest Experience Sales Specialist Job Overview As a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. This position is based in-store and requires flexible availability, including evenings, weekends, and holidays. What You’ll Bring To Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you! Key Skills For Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise • Customer service excellence • Relationship building and rapport • Sales engagement and upselling techniques • Analytical thinking and problem-solving • Team collaboration and contribution • Self-leadership and personal accountability • Effective communication and active listening • Ability to manage concerns in a service-focused manner Preferred Competencies & Skills • Experience in retail customer service • Commission-based sales experience • Ability to lead, motivate, and support teammates • Familiarity with retail operations tools (tablets, CRM, etc.) Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks • Competitive Medical, Dental, and Vision Insurance • Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday • 401(k) Profit Sharing Plan with a generous company match • Employer-paid Life Insurance and Voluntary coverage options • Pet Insurance and Legal/Financial Planning resources • Tuition Reimbursement and scholarships for team members and dependents • On-demand learning and professional development • Employee Discount on Day 1 and additional merchant discounts Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications • Ability to engage and serve customers in a fast-paced, sales-driven environment • Track record of achieving personal or team goals • Must be at least 18 years old to be considered for employment with Bob’s Physical Demands • Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance • Ability to stand, walk, bend, and reach for extended periods • Must be mobile throughout the showroom and able to perform in-store tasks as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Assist customers in a retail furniture environment by providing consultative sales and excellent customer service to help them achieve their home design goals. | Energetic, self-motivated individual with strong interpersonal skills, basic computer proficiency, ability to work flexible retail schedules including weekends and holidays, and physical ability to stand long periods and lift up to 50 lbs. | Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended! What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise • Customer Engagement and Active Listening • Relationship Building and Client Follow-Up • Consultative Selling and Product Knowledge Application • Team Collaboration and Communication • Adaptability to Retail Schedules and High-Energy Environments • Comfort with Digital Tools and Point-of-Sale Systems • Organizational Skills and Time Management • Problem Solving and Goal Orientation Preferred Competencies & Skills • Previous retail or commission-based sales experience • Bilingual communication skills • Passion for home design and interior décor • Experience with customer relationship management tools or systems Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks • Hourly Advance / Draw vs. Commission pay structure • Medical, Dental, and Vision coverage • Employer-paid and voluntary Life Insurance options • 401(k) Profit Sharing Plan with generous match • Paid time off including vacation, sick days, holidays, and your birthday! • Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand) • Exclusive Employee Discounts • Flexible retail schedules including evenings, weekends, and holidays • Tuition reimbursement and professional development opportunities Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications • Energetic and self-motivated with strong interpersonal skills • Basic computer proficiency · Must be at least 18 years old to be considered for employment with Bob’s • Ability to work a flexible retail schedule, including weekends and holidays Physical Demands • Ability to stand for long periods and move throughout the showroom • Must be able to lift and move up to 50 lbs as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Assist customers with product selection and sales in a retail environment while providing excellent customer service and maintaining showroom standards. | Energetic, self-motivated individual with strong interpersonal skills, basic computer proficiency, and ability to work flexible retail schedules including weekends and holidays. | Job Title Sales Associate - Retail Guest Experience Sales Specialist Job Overview Our Sales Associates - Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Sales Associate - Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended! What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise • Customer Engagement and Active Listening • Relationship Building and Client Follow-Up • Consultative Selling and Product Knowledge Application • Team Collaboration and Communication • Adaptability to Retail Schedules and High-Energy Environments • Comfort with Digital Tools and Point-of-Sale Systems • Organizational Skills and Time Management • Problem Solving and Goal Orientation Preferred Competencies & Skills • Previous retail or commission-based sales experience • Bilingual communication skills • Passion for home design and interior décor • Experience with customer relationship management tools or systems Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks • Hourly Advance / Draw vs. Commission pay structure • Medical, Dental, and Vision coverage • Employer-paid and voluntary Life Insurance options • 401(k) Profit Sharing Plan with generous match • Paid time off including vacation, sick days, holidays, and your birthday! • Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand) • Exclusive Employee Discounts • Flexible retail schedules including evenings, weekends, and holidays • Tuition reimbursement and professional development opportunities Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications • Energetic and self-motivated with strong interpersonal skills • Basic computer proficiency · Must be at least 18 years old to be considered for employment with Bob’s • Ability to work a flexible retail schedule, including weekends and holidays Physical Demands • Ability to stand for long periods and move throughout the showroom • Must be able to lift and move up to 50 lbs as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay: $16.50 -advance VS commission It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Assist customers with home design purchases by providing excellent service, consultative selling, and maintaining a positive retail environment. | Energetic, self-motivated individual with strong interpersonal skills, basic computer proficiency, and ability to work flexible retail schedules including weekends and holidays. | Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended! What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise • Customer Engagement and Active Listening • Relationship Building and Client Follow-Up • Consultative Selling and Product Knowledge Application • Team Collaboration and Communication • Adaptability to Retail Schedules and High-Energy Environments • Comfort with Digital Tools and Point-of-Sale Systems • Organizational Skills and Time Management • Problem Solving and Goal Orientation Preferred Competencies & Skills • Previous retail or commission-based sales experience • Bilingual communication skills • Passion for home design and interior décor • Experience with customer relationship management tools or systems Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks • Hourly Advance / Draw vs. Commission pay structure • Medical, Dental, and Vision coverage • Employer-paid and voluntary Life Insurance options • 401(k) Profit Sharing Plan with generous match • Paid time off including vacation, sick days, holidays, and your birthday! • Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand) • Exclusive Employee Discounts • Flexible retail schedules including evenings, weekends, and holidays • Tuition reimbursement and professional development opportunities Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications • Energetic and self-motivated with strong interpersonal skills • Basic computer proficiency · Must be at least 18 years old to be considered for employment with Bob’s • Ability to work a flexible retail schedule, including weekends and holidays Physical Demands • Ability to stand for long periods and move throughout the showroom • Must be able to lift and move up to 50 lbs as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay:$17.87 - advance against commission It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Assist customers with home design purchases by providing excellent service, consultative selling, and maintaining a positive retail environment. | Energetic, self-motivated individual with strong interpersonal and basic computer skills, able to work flexible retail schedules including weekends and holidays. | Job Title Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-class service in a low-pressure, gimmick-free atmosphere—just the way Bob’s intended! What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of customer service ability, interpersonal skills, and a passion for helping others. If you enjoy working with people, are energized by a sales environment, and love home décor, this role is for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Customer Engagement and Active Listening Relationship Building and Client Follow-Up Consultative Selling and Product Knowledge Application Team Collaboration and Communication Adaptability to Retail Schedules and High-Energy Environments Comfort with Digital Tools and Point-of-Sale Systems Organizational Skills and Time Management Problem Solving and Goal Orientation Preferred Competencies & Skills Previous retail or commission-based sales experience Bilingual communication skills Passion for home design and interior décor Experience with customer relationship management tools or systems Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks Hourly Advance / Draw vs. Commission pay structure Medical, Dental, and Vision coverage Employer-paid and voluntary Life Insurance options 401(k) Profit Sharing Plan with generous match Paid time off including vacation, sick days, holidays, and your birthday! Employee Assistance Program and Emergency Support Programs (Bail Out & Helping Hand) Exclusive Employee Discounts Flexible retail schedules including evenings, weekends, and holidays Tuition reimbursement and professional development opportunities Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications Energetic and self-motivated with strong interpersonal skills Basic computer proficiency · Must be at least 18 years old to be considered for employment with Bob’s Ability to work a flexible retail schedule, including weekends and holidays Physical Demands Ability to stand for long periods and move throughout the showroom Must be able to lift and move up to 50 lbs as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay:$16.50 - advance against commission It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!