Blueprint Technologies

Provide on-site administrative support, assist with onboarding, support events, and handle operational tasks for a dynamic team. | Minimum 18 months of relevant experience, proficiency in Microsoft Office, 2-4 years in event management or customer service, ability to lift 10 lbs, and on-site work capability. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. We are looking for an Administrative Assistant to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers. In This Role You will provide essential on-site support for a growing, globally distributed team, helping ensure smooth operations and a positive experience for employees and interns. Your contributions will include assisting with onboarding, supporting events, handling group administrative tasks, and filling operational gaps where needed. This is a high-energy, hands-on role requiring attention to detail, strong customer service skills, and the ability to collaborate effectively in a fast-paced, dynamic environment. Responsibilities Support onboarding and integration of new hires and interns. Provide administrative support for team operations, including equipment management and space coordination. Assist with on-site events, including logistics and coordination. Serve as backup for other administrative team members, helping fill gaps as needed. Participate in group work, meetings, and other collaborative tasks to support team initiatives. Maintain attention to detail in all administrative and operational tasks. Actively contribute to a customer-focused, service-oriented environment. Qualifications Minimum 18 months of tenure in prior relevant roles. At least 2 years of experience using Microsoft Office suite or equivalent productivity tools. 2–4 years of experience in event management or coordination. 2+ years of experience in customer service, office administration, or inventory management. Ability to lift at least 10 lbs. Comfortable working on-site and engaging in high-energy events. Strong collaboration skills, proactive problem-solving, and attention to detail. Familiarity with enterprise productivity and collaboration tools. Preferred Qualifications / Attributes Demonstrated passion for providing excellent customer service. High-energy, adaptable, and comfortable working in a fast-paced environment. Experience supporting interns or new hires in onboarding processes. Enjoys working in dynamic, sometimes crowded environments. Proactive approach to filling operational gaps and supporting team needs. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state is $22.00-$24.00 per hour. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: This role is onsite in the Redmond office.

Providing customer support, managing support tickets, troubleshooting issues, and collaborating with teams to resolve escalated issues. | At least one year of customer service experience, fluency in English and Ukrainian, proficiency with computers, and strong communication skills. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Rotation Team (Ukrainian fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. Duties/Responsibilities: • Deliver world-class customer service by following established departmental policies, processes, and standards • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution • Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries • Monitor client facing tools (MatterMost) and keep up with client updates and directives • Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues. • Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. • May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. • Be a champion of Blueprint's core values by amplifying those behaviors in the day to day • May be assigned to assist in other ticket queues as needed • Additional duties and special projects as assigned Education and Experience: • One year or more customer service experience or equivalent required • Associates degree or equivalent or relevant experience. Bachelor's degree preferred • Comfortable using computers and can perform initial level troubleshooting of computer and network issues. • Some online game knowledge and experience preferred Required Skills/Abilities: • Ability to maintain composure in stressful situations • Have a customer focus mindset - career orientation towards customer service. • Excellent verbal and written communication skills. • Written fluency in English and Ukrainian language • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong problem-solving skills. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. • Ability to maintain client productivity standards Preferred Qualifications: • Knowledge of Accounts tickets • Ability to troubleshoot Accounts ticket issues independently and as a collective Salary Range In the spirit of pay transparency, our pay ranges vary based on multiple factors, including but not limited to, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $23.00- 25.50 USD/per hour. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. We believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Essential Functions: Availability: • Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. • Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: • Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. • Ability to sit at a workstation for extended periods, engaging with content on a monitor. • Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: • Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. • Role may require the ability to communicate in written form other languages as specified based on engagement requirements. • Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: • Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: • Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Drive operational excellence and support business rhythm for a large engineering and research organization by managing strategic initiatives, communications, budgeting, and cross-functional collaboration. | 7-9 years of experience in business operations or program management, strong communication and collaboration skills, proficiency in Microsoft Office, and ability to manage multiple priorities and budgets. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. We are looking for a Business Operations Program Manager to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers. In this role, you will drive day-to-day operational excellence and support the rhythm of business for a large engineering and research organization. This role is pivotal in creating an inclusive, vibrant, and efficient work environment while supporting employee engagement, internal and external communications, budget management, and strategic initiatives. You will collaborate closely with cross-functional teams including human resources, recruiting, finance, communications, and legal, ensuring seamless program delivery and operational success. Responsibilities: • Partner with site leadership to maintain a business rhythm that drives execution of core priorities and fosters best practice sharing across teams. • Lead and participate in strategic initiatives and cross-functional projects, including planning, implementation, and measurement of success metrics. • Develop and execute internal and external communication strategies, including employee engagement, customer and partner events, and community outreach. • Collaborate with leaders, HR partners, and diversity and inclusion teams to shape and sustain a positive, inclusive, and innovative workplace culture. • Manage financial planning and budgeting in partnership with finance and business management teams, including budget tracking and expense reconciliation. • Plan and coordinate on-site and off-site meetings, events, and partnerships with internal and external stakeholders. • Identify opportunities to simplify processes, improve efficiency, and drive operational improvements. • Maintain strong cross-group collaboration and build partnerships across diverse functional areas. • Operate with high integrity, confidentiality, and professionalism, exercising sound judgment and discretion. • Demonstrate exceptional collaboration, influence, and relationship-building skills across a matrixed organization. • Work independently with minimal supervision to deliver high-quality results under tight deadlines. Qualifications: • 7-9 years of relevant experience in business operations, program management, or similar roles. • Strong cross-functional partnership and collaboration skills, especially in complex, matrixed environments. • Excellent verbal and written communication skills with the ability to craft and deliver clear, engaging messages. • Proficient in Microsoft Office tools, including PowerPoint, Word, and Excel, with at least 7 years of hands-on experience. • Proven ability to drive execution, manage multiple priorities, and deliver results with a high level of organization. Preferred Qualifications: • Experience supporting large, geographically dispersed teams. • Familiarity with internal communications, community engagement, and event planning. • Background in managing budgets, financial processes, and expense tracking. • Demonstrated success in creating or contributing to programs that foster diversity, inclusion, and positive team culture. • Ability to influence without authority and successfully navigate complex organizational structures. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $138,000 to $155,000 USD annually, with a midpoint of $146,500. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development Location: Remote, Preferably in the Greater Seattle, WA area.

Develop and optimize AI systems and large-scale LLM platforms, build indexes using NoSQL and graph databases, and integrate telemetry data to improve AI performance. | Bachelor's degree with 2-4+ years experience coding in Python, C#, or TypeScript, plus 1+ year building LLM or RAG systems, preferably with Azure and cloud infrastructure experience. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. In This Role You'll join our agile and independent team building a transformative research knowledge reasoning platform using state-of-the-art reasoning and large language models. You'll help revolutionize and democratize data analysis and research insight by transforming complex, time-consuming text reasoning tasks into efficient and trustable processes. This role offers the opportunity to work on cutting-edge AI systems, data analysis, and agent development while contributing to a company-wide knowledge library that impacts organizations across industries. Key Responsibilities • Collaborate closely with PMs, researchers, architects, and technical leads to understand and refine user requirements for AI systems and research knowledge reasoning while incorporating customer feedback into future designs • Develop, optimize, and review code to ensure extensibility, maintainability, and adherence to best practices for large-scale AI platform development • Build and deploy large-scale indexes powered by NoSQL, Graph, and ML Vector databases to store and track both human authored and LLM generated research insights • Integrate telemetry data collection to monitor AI behavior, performance, and reliability while using this data to refine product design and improve engineering decisions Required Qualifications • Bachelor's Degree in Computer Science or related technical discipline with 2-4+ years overall technical engineering experience • Minimum 2+ years experience with coding in languages including Python, C#, or TypeScript with large systems software development and support experience, ideally in Azure • Minimum 1+ years experience building and deploying LLM application development or RAG (retrieval augmented generation) systems Preferred Qualifications • Expertise in designing and implementing LLM Evals with experience in graph databases and NoSQL systems • Experience deploying, handling, and scaling infrastructure on cloud platforms with cross-disciplinary team collaboration experience Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $34.13 to $38.94 USD/ph. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development Location: Remote, preferably in the Greater Seattle, WA area.

Design and maintain scalable ETL pipelines, onboard and parse data from multiple sources, develop real-time dashboards, and optimize analytics infrastructure using Azure cloud technologies. | Minimum 5 years experience with Azure data tools, ETL development, SQL, KQL, Python scripting, and data visualization, with knowledge of data governance and telemetry integration. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. Data Engineer – Analytics & ETL In this role: As a Data Engineer, you will play a hands-on role in scaling and modernizing analytics infrastructure. You will onboard and integrate data from diverse sources, develop automated ETL pipelines, and create real-time dashboards to provide actionable insights. This role offers the opportunity to work with modern cloud technologies, including Fabric-like platforms, ADX/Kusto, and Azure ecosystems, while collaborating across teams to unify operational telemetry and analytics. Responsibilities Data Onboarding & Parsing: Ingest and normalize structured and unstructured data (live and historical) from multiple sources such as Event Hubs, SQL, and Vector. ETL Pipeline Development: Design, build, and maintain scalable, automated ETL pipelines using Azure Data Factory, Logic Apps, and Kusto Query Language (KQL). Dashboard Development: Create and maintain real-time dashboards with Microsoft Fabric (Power BI), Azure Data Explorer (ADX), and Azure Data Studio. Data Modeling & Governance: Implement robust data models and enforce governance standards across analytics workflows. Infrastructure Integration: Collaborate with cross-functional teams to integrate telemetry, license usage, and operational metrics into unified views. Performance Optimization: Tune queries, pipelines, and dashboards for reliability, speed, and cost efficiency. Qualifications Required: Minimum 5 years of hands-on experience in: Data onboarding and ingestion from diverse sources ETL pipeline development using Azure Data Factory, Logic Apps, and Kusto Dashboard development using Azure Data Explorer and Power BI Proficiency in: SQL, KQL, Azure Data Studio, Event Hubs, Vector, Splunk, ADF Strong scripting skills in Python or Bash Experience with data visualization tools such as ADX, Power BI, or Grafana Knowledge of license operations, SLI/SLO tracking, and real-time telemetry integration Understanding of data governance, security, and compliance in cloud environments Preferred: Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Power BI Data Analyst Associate Splunk Core Certified Power User Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $110,000 - $125,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Remote, preferably in the Greater Seattle area.

Plan and execute large-scale multi-day team events, coordinate cross-functional stakeholders, manage event content and communications, and ensure smooth onsite execution. | 5-7 years managing large-scale events and project/content management, strong organizational skills, ability to work with executive stakeholders, and onsite presence in Redmond, WA. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. In This Role You will serve as a Program Manager responsible for planning and executing large-scale team events for global employees. This role provides visibility to executive leadership and offers an opportunity to collaborate closely with top management. You will coordinate cross-functional stakeholders, manage project content, and ensure smooth on-site execution of multi-day events, helping drive engagement, morale, and a positive team culture. Key Responsibilities • Plan and execute large-scale team events, including multi-day gatherings for 200-500 attendees across international and domestic locations. • Interface with sponsors, executive admins, and business managers to coordinate event logistics and program details. • Manage project updates, communications, and follow-ups with multiple stakeholders to ensure deadlines and deliverables are met. • Maintain and manage event-related content on SharePoint, including packaging, rephrasing, and organizing materials provided by sponsors. • Track progress and status updates for all event-related initiatives, ensuring seamless on-site execution. • Contribute to creating an engaging team environment and support initiatives that boost morale and team engagement. Required Qualifications • 5-7 years of experience managing large-scale events end-to-end. • 5-7 years of experience demonstrating strong attention to detail and high organizational skills. • 5-7 years of experience in project and content management. • Ability to be onsite in Redmond, WA for event execution. • Proven ability to work with cross-functional teams and executive-level stakeholders. Preferred Qualifications • Experience coordinating multi-location events for international and domestic teams. • Familiarity with SharePoint or similar content management platforms. • Experience working in highly technical or fast-paced environments. • Strong communication skills for executive-level presentations and reporting. • Previous exposure to large enterprise programs or high-visibility corporate events. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $110,000 - $115,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development Location: Remote, preferably in the Greater Seattle area.

Plan and execute large-scale multi-day team events for global employees, coordinate cross-functional stakeholders, manage event content, and ensure smooth onsite execution. | 5-7 years managing large-scale events end-to-end, strong organizational skills, project and content management experience, ability to be onsite for events, and experience working with executive stakeholders. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role You will serve as a Program Manager responsible for planning and executing large-scale team events for global employees. This role provides visibility to executive leadership and offers an opportunity to collaborate closely with top management. You will coordinate cross-functional stakeholders, manage project content, and ensure smooth on-site execution of multi-day events, helping drive engagement, morale, and a positive team culture. Key Responsibilities Plan and execute large-scale team events, including multi-day gatherings for 200–500 attendees across international and domestic locations. Interface with sponsors, executive admins, and business managers to coordinate event logistics and program details. Manage project updates, communications, and follow-ups with multiple stakeholders to ensure deadlines and deliverables are met. Maintain and manage event-related content on SharePoint, including packaging, rephrasing, and organizing materials provided by sponsors. Track progress and status updates for all event-related initiatives, ensuring seamless on-site execution. Contribute to creating an engaging team environment and support initiatives that boost morale and team engagement. Required Qualifications 5–7 years of experience managing large-scale events end-to-end. 5–7 years of experience demonstrating strong attention to detail and high organizational skills. 5–7 years of experience in project and content management. Ability to be onsite in Redmond, WA for event execution. Proven ability to work with cross-functional teams and executive-level stakeholders. Preferred Qualifications Experience coordinating multi-location events for international and domestic teams. Familiarity with SharePoint or similar content management platforms. Experience working in highly technical or fast-paced environments. Strong communication skills for executive-level presentations and reporting. Previous exposure to large enterprise programs or high-visibility corporate events. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $110,000 - $115,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development Location: Remote, preferably in the Greater Seattle area.

Provide frontline customer support by managing tickets, troubleshooting issues, escalating as needed, and collaborating internally to ensure customer satisfaction. | At least one year of customer service experience, associate degree or equivalent, bilingual fluency in English and Chinese, strong communication and organizational skills, and ability to work a hybrid schedule. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Rotation Team (Chinese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client’s customers with a goal to exceed our client’s expectations as well as the expectations of their users. Duties/Responsibilities: • Deliver world-class customer service by following established departmental policies, processes, and standards • Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. • May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution • Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries • Monitor client facing tools (MatterMost) and keep up with client updates and directives • Respond to customer help requests escalated from Tier 2 Agents and address the customer’s needs, complaints, and other issues. • Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. • May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. • Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day • May be assigned to assist in other ticket queues as needed • Additional duties and special projects as assigned Education and Experience: • One year or more customer service experience or equivalent required • Associates degree or equivalent or relevant experience. Bachelor’s degree preferred • Comfortable using computers and can perform initial level troubleshooting of computer and network issues. • Some online game knowledge and experience preferred Required Skills/Abilities: • Ability to maintain composure in stressful situations • Have a customer focus mindset - career orientation towards customer service. • Excellent verbal and written communication skills. • Written fluency in English and Chinese language • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong problem-solving skills. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. • Ability to maintain client productivity standards Preferred Qualifications: • Knowledge of Accounts tickets • Ability to troubleshoot Accounts ticket issues independently and as a collective Salary Range In the spirit of pay transparency, our pay ranges vary based on multiple factors, including but not limited to, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $23.00- 25.50) USD/per hour. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. We believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth Availability: • Must work a hybrid schedule, two in-office days per week in alignment with the organization’s work-from-home policy. • Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: • Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. • Ability to sit at a workstation for extended periods, engaging with content on a monitor. • Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: • Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. • Role may require the ability to communicate in written form other languages as specified based on engagement requirements. • Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: • Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: • Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Lead end-to-end planning and execution of a large-scale corporate summit including logistics, communications, and on-site delivery. | 5-7 years of project management experience with event delivery, strong communication skills, SharePoint experience, and ability to manage stakeholders without direct authority. | Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. We are looking for a Event Project Manager - to join our growing team. In This Role You will lead the end-to-end planning and execution of a large-scale corporate summit. This includes managing pre-event logistics, coordinating with cross-functional teams, driving effective communication, and ensuring flawless on-site delivery. The role blends project management, communications, and event leadership in a dynamic environment where you will influence outcomes without direct authority. Responsibilities • Lead project management for a high-visibility corporate summit, covering pre-event planning, live event execution, and post-event wrap-up. • Develop and maintain detailed project timelines, ensuring deliverables stay on track across multiple workstreams. • Act as the executive producer during the summit, overseeing AV/production, logistics, and real-time issue resolution. • Create, edit, and manage executive-level presentation decks and event communications. • Maintain and update SharePoint sites, ensuring teams have access to the latest materials and schedules. • Coordinate with cross-functional teams to align on event goals, messaging, and execution plans. • Serve as the central point of contact during the event, ensuring smooth transitions between sessions and managing behind-the-scenes logistics. • Capture and document lessons learned and deliver post-event reporting. Required Qualifications • 5–7 years of project management experience, ideally with exposure to large-scale event delivery. • Proven experience leading projects and teams without direct authority, driving alignment across stakeholders. • Strong communication skills, including creating and editing presentation decks and managing internal communications platforms. • Hands-on experience with SharePoint or similar collaboration tools. • Demonstrated ability to operate in fast-paced, deadline-driven environments with strong attention to detail. Preferred Qualifications • Experience as an event producer or managing AV/technical components during large meetings or conferences. • Prior success coordinating hybrid or remote event delivery. • Background in corporate communications, employee engagement, or change management. • Experience working with senior executives and leadership teams. • Familiarity with tools such as JIRA, Confluence, Visio, or Lucidchart for project tracking and visualization. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $100,000 - $115,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development