Blue Cross Blue Shield of Michigan

Supporting business operations through reporting, data analysis, and project coordination, with exposure to vendor management and performance metrics. | Enrolled as a college/university student with strong communication, analytical, and organizational skills, and proficiency in Microsoft Office. | Job Description This intern will support the MA core team with the day-to-day functions of managing the Business Partner servicing team and internal call center operations through reporting, data analysis, and project coordination. This role provides exposure to vendor management, performance metrics, and operations strategy. The intern will contribute to cross-functional initiatives, assist with educational materials, and support planning efforts for Business Partner site visits and internal events. Our intern will gain hands-on experience in business operations, learn how to develop and build professional relationships, develop analytical and communication skills, and build a strong foundation in vendor and call center operations. In This Role You Will • Pull and analyze daily reports and performance metrics. • Develop presentations and educational materials based on call center needs. • Support planning and execution of Business Partner meetings and site visits, as well as internal meetings and events. • Complete ad-hoc requests from the teams we support and Vendor Relationship manager. • Assist the internal call center operations as needed. • Provide backup support for the Project Consultant. • Collaborate with other lines of business and VBPO interns on cross-functional projects. The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. • Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. • Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. • Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. • Analyze business goals, objectives, and needs within the organization. • Participate in networking events with BCBSM leaders and other interns. • Engage in volunteer activities/community outreach to build knowledge of our communities and customers. • Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). Qualifications • Current undergraduate or graduate student with a 3.0 GPA or higher required. • Interns must be enrolled in a college/university or a Master’s/PhD program for the duration of the internship. • Effective verbal, written communication and interpersonal skills. • Strong analytical skills with the ability to work independently and as a member of a team. • Excellent organizational skills to deal with multiple projects and priorities. • Responsible for maintaining confidential information to the highest degree. • Proficient in Microsoft Office suites and applicable BCBSM systems. • Ability to develop and maintain effective working relationships.

Lead and manage complex, multi-year projects impacting multiple business units, ensuring timely delivery within scope, budget, and quality standards. | Requires 7+ years in project management, healthcare or health plan experience, proficiency with project management tools, and leadership skills. | Job Description Accountable for and manages the development, implementation and ongoing maintenance of long-term project(s) typically spanning two years or more planning to implementation with relatively more complex scope and deliverables that may impact multiple business unit/function or business critical program. Project scope impacts one or more of the following: process, system, function, product and/or service. Project span across enterprise. Aligns with enterprise initiatives, multi-faceted and strategy. • Monitor progress, produce project status reports, timelines, budget reports, project metrics. • Plan projects, including the concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation and post-implementation review of project deliverables. • Leads cross functional teams comprised of various internal customers and vendor resources. Provide assistance and mentor staff on project management related issues. • Lead complex development initiatives. Manage teams and ensure that project resources are utilized in an effective and efficient manner. Ensure project goals are met or exceeded via the facilitation and resolution of barriers prohibiting the progress on projects. • Recommend and implement process changes to increase project execution performance. Review system and tools to ensure quality and efficient implementation of development and enhancement efforts. • Monitor project risk and consult on mitigation plans. • May provide supervision to others. • Other duties as assigned. "Qualifications" • Bachelor's degree in related field required • Seven (7) or more years experience in related field • Five (5) years project management experience in health plan operations or related field • Project Management/ Project Management Certificate (PMP) preferred • Leadership and/or analytical experience with data, systems, and operations • Knowledge of program management preferred • Demonstrated proficiency and experience with project management applications, templates, development tools, and analysis tools required • Demonstrated knowledge and experience planning and leading high risk and complex projects • Knowledge of project management tools and methodologies • Knowledge of healthcare and/or managed care principles, computer systems, and claims databases • Extensive experience with analysis including root cause identification and problem solving • Knowledge of Michigan health care marketplace • Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word) • Demonstrated project management skills including the use of continuous quality improvement tools • Demonstrated competency planning and conducting reports and completing research reports • Excellent written and verbal communication skills All qualified applicants will receive consideration for employment without regard to, amongother grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Manage complex, enterprise-wide projects spanning multiple business units, ensuring timely delivery, budget adherence, and process improvements. | Requires 7+ years in related fields, healthcare or managed care knowledge, project management certification, and experience with complex projects and healthcare systems. | Accountable for and manages the development, implementation and ongoing maintenance of long-term project(s) typically spanning two years or more planning to implementation with relatively more complex scope and deliverables that may impact multiple business unit/function or business critical program. Project scope impacts one or more of the following: process, system, function, product and/or service. Project span across enterprise. Aligns with enterprise initiatives, multi-faceted and strategy. Monitor progress, produce project status reports, timelines, budget reports, project metrics. Plan projects, including the concept, design, planning, project scope, cost and benefits, testing, acceptance, implementation and post-implementation review of project deliverables. Leads cross functional teams comprised of various internal customers and vendor resources. Provide assistance and mentor staff on project management related issues. Lead complex development initiatives. Manage teams and ensure that project resources are utilized in an effective and efficient manner. Ensure project goals are met or exceeded via the facilitation and resolution of barriers prohibiting the progress on projects. Recommend and implement process changes to increase project execution performance. Review system and tools to ensure quality and efficient implementation of development and enhancement efforts. Monitor project risk and consult on mitigation plans. May provide supervision to others. Other duties as assigned. "Qualifications" Bachelor's degree in related field required Seven (7) or more years experience in related field Five (5) years project management experience in health plan operations or related field Project Management/ Project Management Certificate (PMP) preferred Leadership and/or analytical experience with data, systems, and operations Knowledge of program management preferred Demonstrated proficiency and experience with project management applications, templates, development tools, and analysis tools required Demonstrated knowledge and experience planning and leading high risk and complex projects Knowledge of project management tools and methodologies Knowledge of healthcare and/or managed care principles, computer systems, and claims databases Extensive experience with analysis including root cause identification and problem solving Knowledge of Michigan health care marketplace Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word) Demonstrated project management skills including the use of continuous quality improvement tools Demonstrated competency planning and conducting reports and completing research reports Excellent written and verbal communication skills All qualified applicants will receive consideration for employment without regard to, amongother grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Documenting and communicating project concepts, analyzing campaign data, and collaborating on marketing campaign development within Salesforce Marketing Cloud. | Requires 4+ years in a related field, CRM operational knowledge, and strong analytical and communication skills. | Department Summary and Preferences Responsibilities do not include building journeys within Salesforce Marketing Cloud, it does however require an understanding of consumer journeys and the requirements needed for other team members to build the journeys. Document and communicate project concepts, milestones and results leveraging the campaign business rules and project planning documents established to turn marketing strategies into actionable campaign journeys for the CRM team to begin development of Salesforce Marketing Cloud journeys. Identify, evaluate, recommend and implement changes to marketing campaign execution problems and improve effectiveness of transitioning go-to-market plans into actionable experiences for development into Salesforce. CRM experience and operational knowledge to develop targeting, testing and campaign experience business rules that will enable launch of net growth supporting D2C strategies. Identify and analyze campaign journey data and develop insights in support of marketing objectives. Analyze and recommend optimization of campaign user-stories within Marketing Cloud CRM to support net growth of D2C lines of business. Collaborate on the development and implementation planning of marketing campaigns that require transition of go-to-market plans or projects into Salesforce Marketing Cloud. Responsible for leading the development and implementation of programs and strategies by identifying insights that enhance business decision making capability. This includes developing or changing workflows and implementing process improvements to enhance organizational products, programs and service to our customers. Identify and analyze operational data and develop insights in support of business objectives. Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality. Identify and/or analyze business problems and develop recommendations for solutions to problems. Collaborate with the team project manager and CRM subject matter experts in the development and implementation of projects to produce desired results within required delivery time frames. Document and communicate project concepts, milestones and results. Recommend and assist with implementing standard policies and procedures. Ensure that corporate compliance is communicated, implemented and monitored on an ongoing basis. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process. Provide support to internal departments and external entities by answering questions, supplying information and training. Create and present reports and presentations to display operational data and proposed business changes. "Qualifications" Bachelor's Degree in a related field is preferred. Four (4) years of experience in a related field is required. Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness. Organizational skills and ability to prioritize; must be able to lead multiple activities with varying timelines. Excellent verbal, written communication and interpersonal skills. Ability to lead and contribute to business unit and/or corporate projects. Proficient in Microsoft Office Suites. Ability to develop and maintain effective working relationships. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Manage delivery of IT services, collaborate across departments, and oversee IT strategy and governance. | Extensive experience in IT management, supporting Human Capital Management systems, and supporting payroll and HR data integrations, with a focus on technical and infrastructure skills. | Employer: Blue Cross Blue Shield of Michigan Job Title: IT Manager II Job Location: 600 E Lafayette Blvd., Detroit, MI 48226 Job Type: Full-time, 40 hours a week, Monday – Friday Duties: Manage the delivery of multiple services required to support the IT strategy. Collaborate with department directors across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas. Work with business unit managers and form alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract clarification. Plan, implement, direct, and monitor IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation. Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand. Manage the development of enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise. Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. Manage designated processes and is accountable for ensuring that established processes are followed. Ensure efficient customer service to internal clients and external vendors. Ensure department works within budget guidelines; track and take appropriate steps to stay within budget. Establish measurable individual and team objectives that are aligned with business and organizational goals. Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.). Identify the roles, skills and knowledge required to achieve organization goals. Act as a change agent to implement and manage best practices within area of responsibility. Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business). Approve vendor contracts within budget authority. Provide advice to the vendor relationship decision-making and contract development processes. Anticipate and analyze trends in technology while assessing the emerging technologies impacts. Remote Work Permitted. Requirements: At Least a Bachelor’s degree in Computer Information Systems, Computer Science, or a closely related field of study and seven (7) years of experience as a IT Manager I, Systems Analyst Senior, Technology Solutions Architect, Senior Consultant, HRMS Analyst, Information Analyst, or closely related occupation. Employer will also accept nine (9) years of experience as a IT Manager I, Systems Analyst Senior, Technology Solutions Architect, Senior Consultant, HRMS Analyst, Information Analyst, or closely related occupation. Also requires experience in the following: 7 years of experience in the following: Upgrading vendor delivered on-premise Human Capital Management system for minor or major releases; Supporting all modules for an on-premise Human Capital Management system; Supporting payroll production processing for multiple companies for salaried and union employees with multiple master labor agreements; Developing and supporting file integrations from vendor delivered on-premise Human Capital Management system to IBM 360 Mainframe; and Developing and supporting file integrations from vendor delivered on premise Human Capital Management system to external companies; and 6 years of experience in the following: IT infrastructure, architecture, application development and support, networks, and computer operations; and Applying multiple, time sensitive, vendor tax updates to Human Capital payroll system; and 5 years of experience in the following: Supporting open enrollment and life events with different benefits plans in an on-premise Human Capital Management system for employees both salaried and union with multiple master labor agreements; Maintaining Quick Address Software to validate employees addresses and determines benefit region eligibility; Designing, building and testing mass updating HR data for employees in multiple companies for salaried and union employees with multiple master labor agreements; Setting up, testing and managing W2s for all employees for multiple companies both salaried and union employees with multiple master labor agreements; and Synchronizing HR data in an external recruiting application and an on-premises Human Capital Management system for Salaried and Union employees with multiple master labor agreements; and Any amount of experience in the following: Designing, building and testing the automation of global transfers within multiple companies for employees both salaried and union with multiple master labor agreements; Leading, configuring and implementation of self service in on-premise Human Capital Management system for pay advices, direct deposit, federal, state and local tax forms, W2s, and W2cs for multiple companies both Salaried and Union employees with multiple master labor agreements; Building and implementing a custom time reporting solution for employees to use self service in current on-premise Human Capital Management and ensuring that data is integrated into Payroll processing for multiple companies both Salaried and Union employees with multiple master labor agreements; Designing, building and implementing a combined paid Time off plan benefit plans for union employees with multiple master labor agreements; and Designing, building and implementing non-bargaining employee paid time off policy to accrue and use time in advance of earning it in the current year. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Blue Cross Blue Shield of Michigan operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. #VZNP #LI-DNI