Blue Acorn iCi

Manage and coordinate technical projects and operations, bridging communication between technical and non-technical teams to ensure successful product and system implementations. | Experienced in business analysis, project management, and Agile methodologies with strong technical support background, but lacks direct AEM and front-end development experience required for this role. | This position follows a hybrid model with mandatory on-site attendance once per week in one of the listed office locations. Applicants must be located within commuting distance of these offices. Candidates outside these locations should not apply. Job Summary We are seeking a versatile and experienced professional to fill the combined role of Business Analyst, Project Manager, and Scrum Master for our Adobe Experience Manager (AEM) initiatives. This individual will be instrumental in bridging the gap between business needs and technical solutions, driving the successful delivery of AEM projects, and fostering agile practices within our development teams. The ideal candidate will possess a strong understanding of the AEM ecosystem and content-driven websites, exceptional communication and leadership skills, and a proven track record in digital project delivery. A deep understanding of front-end development, UX design principles (including tools like Figma), responsive design, SEO best practices, and familiarity with marketing technology applications are crucial for success in this role. Key Responsibilities Business Analysis & Strategy • Elicit, analyze, document, and validate comprehensive business and functional requirements for AEM implementations, upgrades, and enhancements. • Translate complex business objectives into clear, concise, and actionable technical specifications, user stories, and acceptance criteria for AEM development teams. • Conduct workshops, interviews, and various elicitation techniques with diverse stakeholders to capture detailed requirements and understand user needs for content-driven web experiences. • Perform thorough gap analysis between current-state processes and desired AEM functionalities, identifying strategic opportunities for improvement within the AEM ecosystem, always considering the impact on front-end, UX, and marketing objectives. • Collaborate closely with UX/UI designers to ensure business requirements are accurately reflected in design, user experience, and AEM component functionality for content-driven sites, with a strong understanding of designs from tools like Figma. Project Management & Delivery • Lead the planning, execution, monitoring, and successful closure of AEM projects from inception to deployment. • Develop and maintain detailed project plans, schedules, budgets, resource allocation, and risk management strategies for AEM initiatives. • Proactively identify, track, and mitigate project risks and issues, implementing effective resolution strategies to ensure project success and minimize impact. • Manage communication and expectations with all project stakeholders, including business sponsors, technical teams, vendors, and external partners. • Ensure adherence to established project management methodologies, quality standards, and organizational governance frameworks. • Serve as a dedicated servant-leader for one or more AEM development teams, facilitating all Scrum ceremonies (e.g., daily stand-ups, sprint planning, sprint reviews, retrospectives). • Coach and mentor the development team and Product Owner on Agile principles, values, and practices, promoting continuous improvement, self-organization, and accountability. • Actively identify and remove impediments or obstacles that hinder team progress, escalating appropriately when necessary to ensure smooth workflow. • Protect the development team from external distractions and interferences, enabling them to focus exclusively on achieving sprint goals for AEM and content-driven projects. • Promote effective collaboration and transparent communication within the team and with all relevant internal and external stakeholders. • Help the team achieve and maintain a high level of performance, quality, and predictability through consistent process refinement and feedback loops. Required Skills and Experience • Solid experience (typically 5+ years) functioning in a Business Analyst, Project Manager, or Scrum Master capacity, with significant exposure to digital projects. • Demonstrated experience (at least 2-3 years) specifically within Adobe Experience Manager (AEM) projects, coupled with a strong understanding of the AEM ecosystem and content-driven websites, including its capabilities, components, templates, and content management features. • Must have a very good understanding of front-end development, UX designs (Figma or equivalent), and Content Management Systems (CMS) capabilities. • Strong understanding of responsive design principles and their implementation. • Familiarity with SEO best practices and their application to website development and content. • Familiarity with marketing technology applications and how they integrate with AEM. • Proficiency in various requirements gathering techniques, documentation, and the creation of user stories, use cases, and process flows. • Proven expertise in managing complex projects utilizing Agile methodologies (Scrum, Kanban) and familiarity with Waterfall approaches where appropriate. • Hands-on experience with project management tools such as Jira, Azure DevOps, Confluence, or Workfront. • Exceptional communication, negotiation, and interpersonal skills, with the ability to articulate technical concepts clearly to non-technical audiences and translate business needs for technical teams. • Strong analytical, problem-solving, and critical-thinking abilities. • Experience in stakeholder management, conflict resolution, and fostering a collaborative team environment. • Fundamental understanding of the web development lifecycle, front-end technologies (HTML, CSS, JavaScript), and system integration concepts. • Ability to effectively manage multiple priorities, adapt to changing requirements, and thrive in a fast-paced environment. Qualifications • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical or business field. • Relevant industry certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), Project Management Professional (PMP), or Certified Business Analysis Professional (CBAP) are highly desirable. • Prior experience in a client-facing role or working with diverse global teams is a plus. Work Location & Hybrid Requirement This position follows a hybrid work model and requires on-site presence once per week at one of the following office locations: United States • Tampa • Charlotte • New York • New Jersey Canada • Mississauga

Leading resource allocation, streamlining operations, and fostering talent development within a digital experience team. | Experience in resource planning, operational efficiency, and team development, preferably in a digital or tech environment. | Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Position Summary We are seeking a dedicated and versatile Talent Manager to lead resource allocation, operational efficiency, and the growth and development of our team members. You will focus on building and supporting frameworks for nurturing talent, ensuring our people have the resources, support, and opportunities needed to thrive within our organization and deliver the best work of their careers. Key Responsibilities Resource Management Assess project and initiative needs, allocating resources accordingly. Partner with project leaders and team members to align resource plans with project requirements. Monitor resource utilization and capacity, adjusting as needed to meet delivery goals. Collaborate with Talent Acquisition to identify talent needs and assist with recruitment and onboarding. Operations Management Develop and implement standardized procedures and workflows to streamline operations. Monitor operational performance metrics (KPIs) to identify improvement opportunities. Address operational challenges proactively, fostering a culture of continuous improvement. Ensure compliance with company policies, procedures, and regulatory requirements. People Development Framework Establish processes for career growth and skill development. Provide coaching, performance feedback, and career development planning. Facilitate training and upskilling opportunities to expand team capabilities. Communication & Collaboration Foster a culture of transparency, trust, and mutual respect. Promote cross-functional collaboration and knowledge sharing. Keep stakeholders informed on resource allocation, operational updates, and people development progress. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you’ll drive meaningful outcomes, collaborate across disciplines, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to fostering a culture where talent thrives, ideas spark change, and results speak for themselves. Benefits Full-time, non-temporary employees enjoy a competitive benefits package that includes medical, dental, and vision insurance; life insurance; disability coverage; paid time off; 401(k); and more. Additional perks vary by location. Equal Opportunity Employer Blue Acorn iCi is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read the EEO Law, Pay Transparency Act, IER Right to Work Document, and Privacy Notice. Blue Acorn iCi will make reasonable accommodations for qualified applicants with disabilities unless doing so would impose an undue hardship. If you require assistance to complete this form or to participate in an interview, please contact us at engagement@blueacornici.com. California applicants: Please click here for CCPA disclosures. About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

Provide technical leadership and design for Adobe Commerce (Magento) solutions, ensuring quality and best practices. | Requires 5+ years of Adobe Commerce development experience, certifications, and leadership skills, which are not aligned with your instructional design background. | POSITION SUMMARY: Blue Acorn iCi is looking for an Adobe Commerce Technical Architect to join our delivery team. This person will be responsible for providing technical project oversight and thought leadership to cross-functional business and engineering teams it relates to Magento/Adobe Commerce solutions. Essential Job Duties & Responsibilities • Technical ownership and authority of the assigned client projects • Enforce best practices for development on Adobe Commerce (Magento) platform • Architect and design Adobe Commerce (Magento) solutions and integrations based on client requirements • Ensure the solution that is delivered is consistent with company development policies and standards. • Perform quality review of work products (post facto) • Peer programming when needed • Participate in project discoveries to provide technical support and to ensure that we understand client requests from an engineering perspective • Technical escalation point for the project team and clients assisted by the Technical Lead • Support the project team through key project events (e.g planning sessions, release demos, UAT sessions, site launch) • Provide highly efficient development effort when necessary • Work with technical leads, and sr. software engineers to provide technical approaches for the overall goals of the project • Work with the Digital Solutions Consultant and Project Manager regarding development impacts to scope, budget, timeline, quality, and resource utilization. • Provide technical consultation to the client to help them make decisions based on technical experience • Assist with Pull Requests, Code Reviews, and Deployments in support of the Adobe Commerce (Magento) platform • Provide expertise and recommendations on the impact of UI/UX recommendations on the frontend of the Adobe Commerce (Magento) platform • Provide expertise and recommendations on the impact of integrations and data on the frontend and backend of the Adobe Commerce (Magento) platform • Provide assistance for onboarding, training and knowledge sharing of new project contributors • Communication with prospective clients regarding our process, potential architecture for business solutions for the proposed engagement • Support sales staff with training and demos for Adobe Commerce (Magento) platform solutions • Estimate the level of effort for potential deliverables Qualifications • Adobe Commerce certifications - Adobe Certified Expert • 5+ years of experience Adobe Commerce development • 3+ years of experience working on Adobe Commerce enterprise solutions • Ability to learn new skills quickly • Able to work independently with minimal supervision • Expert knowledge of engineering and platform technologies, concepts, procedures, and practices. • Leadership skills. Creativity. Judgment. Analytic skills • Excitement to coach and mentor engineers at all levels of the department About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. • **Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

Manage and oversee digital project delivery, coordinate teams, and ensure client satisfaction. | Requires 3+ years in tech project management, experience with Adobe Experience Cloud, and strong communication skills. | Position Summary Blue Acorn iCi is looking for a Senior Project Manager, with experience in Adobe Experience Cloud, who will be responsible for quality, on-budget, and on-schedule delivery of technology solutions. Areas of responsibility include project schedule variance, project financials, project success, project scope variance, project team utilization, and consistent high level of client satisfaction. We are looking for someone who is professional, reliable, and pays attention to detail. Most importantly, we seek a team player with the ability to accomplish results as a team leader and as an individual contributor. Essential Job Duties & Responsibilities Manages day-to-day communications and expectations to ensure project success Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments Overall accountability for project gross margin and management of client budget Manages change requests for all scope, schedule, or budget changes Creates, maintains, and executes detailed project plans Coordinates tasks assignment, monitors progress, and ensures proper task completion Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing Ensures client’s business objectives and KPIs are captured, understood, and measurable Clearly understand and communicate customer requirements and integration points in the context of the statement of work. Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. Manage all day-to-day administrative activities of a given project from inception to closure. Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. Achieve customer satisfaction through successful delivery of defined project scope. Compile customer requests and deployment issues, to provide a feedback channel into our core products. Act as the central client point of contact throughout the life of the project Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice Qualifications Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing 3+ years of experience in a project management role in the technology space Project management (including risk, issue, dependency, process, and milestone management) Demonstrated leadership, relationship-building, teamwork, and collaboration skills Cross-functional team and people management Budget and financial management including profit/loss, billing, and earned value management Experience managing client and other third-party relationships Ability to manage and prioritize multiple projects Ability to translate between technical and non-technical people Ability to identify innovative ways to implement projects within established timeframes Strong communication skills (written, verbal, presentation) Coaching, mentoring, conflict resolution, and negotiation abilities Preferred Skills & Technology Experience with Adobe applications, Adobe Cloud Products, and/or Adobe Experience Manager (or other CMS) Experience working at a professional services company such as an agency or consulting firm is preferred Experience managing complex web development projects Experience working in the eCommerce industry PMP certification is a plus Experience with JIRA and/or Mavenlink About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Blue Acorn iCi is unable to provide any immigration sponsorship or support, for this role at this time. Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

Lead cross-functional initiatives to drive customer value realization using Adobe digital experience tools and guide senior executives on strategy and outcomes. | 10+ years in value measurement or digital experience strategy, 5+ years in top-tier consulting, expertise with Adobe Experience Platform tools, and strong executive communication skills. | About the Role We are seeking a strategic, data-driven, and customer-obsessed Value Realization Principal Consultant to join our Value Realization team. This role is ideal for a leader who thrives in ambiguity, brings a strong executive presence, and is passionate about driving measurable impact through digital customer experience strategies. You will lead cross-functional initiatives, develop value measurement frameworks, and guide customers through integrated Adobe solution journeys that deliver tangible business outcomes. Key Responsibilities • Serve as a trusted advisor to senior executives, driving customer value realization across Adobe’s Digital Experience stack. • Develop and implement strategies for value measurement, use case prioritization, and long-term planning. • Lead cross-functional teams in a matrixed environment to deliver customer outcomes. • Collaborate with customers to identify needs, define success metrics, and build tailored programs that drive retention and growth. • Evaluate and quantify opportunities for revenue growth, cost reduction, and customer experience improvement. • Mentor and coach team members on value realization best practices and frameworks. What You Bring • 10+ years of experience in value measurement, business modeling, or digital customer experience strategy. • 5+ years in a top-tier management or digital consulting firm. • Proven success delivering programs using Adobe Experience Platform, Adobe Experience Manager, Workfront, or related tools. • Strong executive communication skills and ability to influence CxO-level stakeholders. • Experience navigating complex customer organizations and leading strategic conversations. • MBA preferred. Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs. Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more. Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands! Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location. Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: engagement@blueacornici.com. California applicants: Please click here for CCPA disclosures. 48HaLmFP65