Bloomreach

Providing technical expertise, optimization, and guidance to top accounts in a SaaS environment, focusing on product and platform performance. | Over 5 years of experience in technical consulting or customer engineering, with expertise in ecommerce search, personalization, and platform integrations. | Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: The Strategic Technical Account Manager (TAM) is a strategic, client-facing role responsible for providing technical expertise, hands-on optimization, and deep product guidance to Bloomreach’s top accounts. Acting as both a Product Expert and Technical Advisor, the TAM ensures platform capabilities are effectively implemented, optimized, and leveraged for ecommerce search, personalization, and other key use cases. While Discovery is the primary focus, this role spans the Bloomreach product suite. The TAM works closely with Customer Success Managers (CSM's) and Account Managers (AM's), who lead the customer roadmap, adoption, value realization, and sharing of Bloomreach innovation. What you'll Do: Product Expertise and Technical Leadership • Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls. • Identify root causes of technical issues and provide actionable solutions to optimize performance. • Provide guidance to customers on platform fundamentals and advanced features. • Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing. Hands-On Optimization and Testing • Provide technical support for A/B testing, analytics classification, and performance measurement. • Interpret performance data, generate hypotheses, and recommend configuration or technical changes. • Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement. • Identify reporting discrepancies and work with Engineering to address platform-related issues. Proactive Trusted Advisor • Actively anticipate customer needs and technical challenges, providing guidance before issues arise. • Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations. • Engage proactively with CS, AM, Product, and Engineering to ensure customer objectives are met and opportunities for optimization are identified and implemented. • Maintain long-term customer relationships with executive and technical stakeholders to influence platform adoption, innovation, and business outcomes. What you'll need: • 5+ years of experience in technical consulting or customer engineering. • Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization. • Hands-on experience with enterprise search or personalization platforms. • Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud. • Proven ability to work with executive-level stakeholders as a trusted technical advisor. • Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences. • Excellent communication and documentation skills to enable cross-team knowledge sharing. Excited? Join us and transform the future of commerce experiences. The base salary range for this position is $150,000-$200,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. Regional benefits: • Health care including medical, dental, and vision insurance • 401k Plan with employer contribution #LI-AB1 More things you'll like about Bloomreach:Culture: • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. • We believe in flexible working hours to accommodate your working style. • We work virtual-first with several Bloomreach Hubs available across three continents. • We organize company events to experience the global spirit of the company and get excited about what's ahead. • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. • The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* • Subscription to Calm - sleep and meditation app.* • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. • We facilitate sports, yoga, and meditation opportunities for each other. • Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* • Everyone gets to participate in the company's success through the company performance bonus.* • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. • We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

Define and drive the product vision, strategy, and execution for Bloomreach's MCP server, focusing on agent orchestration, ecosystem integration, and platform scalability. | Extensive experience in platform or infrastructure product management, strong technical fluency in APIs, distributed systems, and AI platforms, and proven ability to lead cross-product initiatives and partner ecosystems. | Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. • We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is seeking a senior product leader to define and drive the product vision, strategy, and execution for a unified MCP (Model / Multi-Agent Control Plane) server that will serve as the foundation for agent-to-agent (A2A) interactions across all Bloomreach applications and ecosystem partners. This role owns the end-to-end product direction for how Bloomreach applications expose capabilities to agents, how agents coordinate securely and reliably, and how external partners build against a shared, enterprise-grade agentic platform. You will operate at the intersection of AI platform architecture, product ecosystem strategy, and large-scale software delivery, partnering closely with engineering, architecture, partnerships, and go-to-market leadership. This is a senior individual contributor role, intentionally designed for a highly hands-on product leader who thrives in building deeply technical platforms. Success in this role requires operating directly in the technical details - shaping platform abstractions, APIs, and developer experience - while simultaneously driving strategic decisions grounded in customer value, commercial impact, and long-term platform differentiation. Key Responsibilities Product Vision & Strategy • Define and own the product vision and strategy for Bloomreach’s MCP server as a core platform capability. • Translate Bloomreach’s agentic platform vision into concrete, phased product outcomes. • Establish clear product principles for agent orchestration, interoperability, extensibility, and trust. MCP & Agentic Platform Leadership • Drive the design, orchestration and functional specification of multiple MCPs that enable: • Shopping through Agent-to-agent (A2A), Universal commerce protocol (UCP) and Agentic commerce protocol (ACP) collaboration across Bloomreach apps • Agentic workflows to execute tasks securely with secure and authenticated discovery and tool invocation • Providing agents with data access on top of data warehouses for gaining insights on ecommerce and marketing performance • Coordinate and synthesise agentic solutions with engineering to shape APIs, contracts, and abstractions that scale across teams and products. • Balance short-term delivery through customer beta programs with long-term architectural integrity. Ecosystem & Partner Enablement • Define how ecosystem partners (ISVs, agencies, data providers, AI vendors) integrate into the Bloomreach MCPs. • Own the partner-facing product experience: APIs, SDKs, documentation, and onboarding flows. • Collaborate with Partnerships and Developer Relations to drive adoption and feedback loops. Cross-Product Alignment • Align product leaders across Bloomreach applications to ensure consistent agent integration patterns. • Drive prioritization and sequencing across teams to avoid fragmentation. • Act as a unifying force across marketing, commerce, and data products. Execution & Delivery • Own the MCP product roadmap, success metrics, and delivery milestones. • Lead discovery efforts with customers, partners, and internal teams to validate assumptions. • Make pragmatic tradeoffs between experimentation and enterprise readiness. Thought Leadership • Represent Bloomreach internally as the go-to product leader for agentic systems and AI-native platforms. • Stay ahead of industry trends in agent architectures, AI platforms, and ecosystem design. • Help shape the external narrative on emerging AI / Agentic marketplace dynamics and personalization. Required Qualifications • 10+ years of product management experience, with significant time spent on platform or infrastructure products • Strong Business experience in terms of thinking through how to monetize and drive value through a platform • Experience working with partners • Proven experience leading cross-cutting platform initiatives across multiple product teams • Strong technical fluency: • API design, distributed systems, microservices & cloud-native architectures • AI/ML platforms or AI-enabled products • LLM architecture and conversational commerce patterns • Experience working with ecosystems and partners, including external developer platforms • Ability to operate effectively at both strategic and execution levels • Strong communication skills with technical and non-technical stakeholders Preferred Qualifications • Experience with AI agent frameworks, MCPs, orchestration systems, or control planes • Background in B2B SaaS platforms for marketing, commerce, or data • Experience defining governance, security, and observability for platform services • Prior ownership of a developer-facing platform or marketplace • Comfort working in ambiguity and shaping net-new product categories What Success Looks Like • Bloomreach applications integrate consistently through a shared MCP layer • Partners can easily build agents that collaborate with Bloomreach agents • Clear internal alignment on agent capabilities, boundaries, and evolution • MCP becomes a strategic moat for Bloomreach’s personalization platform More things you'll like about Bloomreach: Culture: • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. • We believe in flexible working hours to accommodate your working style. • We work virtual-first with several Bloomreach Hubs available across three continents. • We organize company events to experience the global spirit of the company and get excited about what's ahead. • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. • The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* • Subscription to Calm - sleep and meditation app.* • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. • We facilitate sports, yoga, and meditation opportunities for each other. • Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* • Everyone gets to participate in the company's success through the company performance bonus.* • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. • We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote