Blink Health

Build and maintain forecasts and staffing plans for contact center and pharmacy operations, partnering with departments to align resources and communicate insights. | 4-6+ years in forecasting or workforce planning with advanced Excel, SQL, Python, Tableau skills and a quantitative bachelor's degree. | Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Forecasting & Capacity Planning Senior Analyst to join our Operational Excellence team. This individual will own the forecasting and analytics foundation that drives workforce strategy, staffing, and performance across our contact center and pharmacy operations teams. This is an ideal opportunity for a highly analytical, detail-oriented, and proactive problem-solver who thrives in fast-paced, data-driven environments. Responsibilities Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams. Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches). Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals. Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth. Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions. Develop dashboards and reports that communicate insights and recommendations to leadership. Support scenario modeling for new programs, process changes, or technology enhancements. Collaborate with Workforce Management and Product/Engineering teams to optimize systems and forecasting tools. Contribute to building scalable, data-driven processes that enhance operational efficiency and patient experience. Qualifications 4–6+ years of experience in forecasting, analytics, workforce planning, or related roles — ideally in healthcare, contact center, or tech-enabled operations. Bachelor’s degree in Mathematics, Statistics, Economics, Operations, Data Science, or a related quantitative field. Advanced proficiency in Excel/Google Sheets, SQL, Python, and data visualization tools (e.g., Tableau) and experience with forecasting techniques. Strong quantitative reasoning, data modeling, and problem-solving abilities. Ability to translate complex data into clear, actionable insights. Excellent written and verbal communication; skilled at presenting analytical findings to diverse audiences. Curious, adaptable, and proactive — thrives in fast-paced environments and takes ownership from analysis through execution. Willingness to travel Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Developing and managing complex content and communication strategies for financial and regulatory topics. | Extensive experience in content strategy, policy communication, and user experience, with leadership in government or financial sectors. | Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Role BlinkRx is scaling fast, and we’re looking for a hands-on Salesforce and GTM systems leader who can move quickly and confidently design, build, and evolve systems, processes, and automation that don’t yet exist. This role owns Salesforce and the integrated go-to-market (GTM) technology stack end-to-end. You’ll operate at the intersection of Revenue Operations, Sales, Marketing, Product, Engineering, and Analytics, translating evolving business needs into scalable, durable systems that enable growth. This is not a “keep-the-lights-on” role. It’s about building the foundation as we scale. Key Responsibilities Leadership & Strategy Define and execute the future-state vision for Salesforce and the broader GTM technology ecosystem Make pragmatic tradeoffs between speed and perfection, and know when each matters Take end-to-end ownership of outcomes, including rolling up sleeves to design, build, and troubleshoot solutions directly when required Salesforce Administration & Architecture Serve as the primary architect and administrator for Sales Cloud, including profiles, roles, permission sets, page layouts, flows, validation rules, and custom objects Lead the implementation and optimization of Salesforce Data Cloud for unified data ingestion, normalization, and activation across the GTM stack Champion Agentforce deployment to improve productivity through AI-powered assistance and intelligent automation GTM Tech Stack Ownership & Integration Configure and maintain connected GTM tools, including dialer/sequencer platforms (RingLead, Outreach/Salesloft), marketing automation (HubSpot), and BI dashboards (Tableau) Partner closely with Product and Engineering on API-level integrations with internal operational systems Implement and manage Copado (or similar DevOps tooling) for version control, testing, and deployment Enforce change management best practices, including sandbox strategy, release cycles, and documentation Operate Like a Startup Implement lightweight but effective change management and DevOps practices Move fast, document decisions, and iterate Step in when things break, and fix them Be comfortable operating with ambiguity, shifting priorities, and incomplete information Minimum Qualifications 8–12 years of experience as a Salesforce Administrator / Architect in a high-growth SaaS or healthcare environment Salesforce Administrator certification (ADM-201) required Experience implementing Salesforce Data Cloud and customer data ingestion strategies Hands-on experience administering at least two of the following: Outreach/Salesloft, Gong, ZoomInfo (or other enrichment platforms), BI tools, or middleware integration tools Deep proficiency with Salesforce Flows, SOQL, and advanced Apex troubleshooting Proven experience delivering complex API integrations, ETL pipelines, and data architecture initiatives Hands-on experience with Copado or similar Salesforce DevOps tools Strong problem-solving skills with the ability to translate ambiguous business needs into scalable technical solutions Excellent communication skills with both technical teams and executive stakeholders Demonstrated ability to balance hands-on technical work with leadership and strategic planning Preferred Qualifications Additional Salesforce certifications (Advanced Administrator, Data Cloud Consultant, Agentforce Specialist, Platform App Builder, Application Architect) 3+ years of people management experience, including hiring, coaching, and performance management Familiarity with healthcare data models, provider-facing workflows, and pharmacy or pharmaceutical operations Experience scaling Salesforce through periods of rapid growth (3x+ team expansion) Bachelor’s degree in Information Systems, Computer Science, Business, or a related field Why This Role Is Different You’ll have real ownership, not just responsibility You’ll shape how revenue systems work as the company scales You’ll work closely with leadership and influence core business decisions You’ll build systems that matter, and see them used every day Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Handle inbound calls to resolve patient, doctor, and insurer issues while providing patient care and documenting call information. | Requires bilingual Vietnamese, high school diploma minimum (bachelor's preferred), customer service experience, healthcare/pharmacy experience preferred, strong communication and technical skills. | Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers • Provide patient care to accurately support pharma programs and triage to appropriate teams when required • Strive to meet and exceed structured performance targets. • Document all call information and data discovery according to operating procedures • Utilize Knowledge Base materials as a foundation for resolving inquiries • Maintain confidentiality of patient and proprietary information • Develop a working knowledge of company related security and privacy practices. • Participate in continued education on product changes, new features and product launches • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements: • Bilingual Vietnamese required, with strong command of the English language • High school diploma or GED required, Bachelor's degree strongly preferred • Customer service or inbound call center experience required • Healthcare, pharmacy or other relevant industry experience strongly preferred • Strong verbal and written communication skills • Sound technical skills, analytical ability, good judgment, and strong operational focus • A passion for providing top-notch patient care • Ability to work with peers in a team effort and cross-functionally • Strong technical aptitude and ability to learn complex new software Location/Hours: • Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm • Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm) • Scheduling flexibility, as your schedule may change over time according to business needs • Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017 Benefits • Medical, dental, and vision insurance plans that fit your needs • 401(k) retirement plan • Paid time off, sick time & holidays • Paid parental/baby bonding leave • Daily meal stipend for onsite marketplace • Pre-tax transit benefits and free onsite parking #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Handle inbound calls to resolve patient, doctor, and insurer issues, provide patient care, document call information, and support pharma programs. | Requires bilingual Vietnamese, high school diploma minimum (bachelor's preferred), customer service experience, healthcare or pharmacy experience preferred, strong communication and technical skills. | Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Responsibilities: • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers • Provide patient care to accurately support pharma programs and triage to appropriate teams when required • Strive to meet and exceed structured performance targets. • Document all call information and data discovery according to operating procedures • Utilize Knowledge Base materials as a foundation for resolving inquiries • Maintain confidentiality of patient and proprietary information • Develop a working knowledge of company related security and privacy practices. • Participate in continued education on product changes, new features and product launches • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements: • Bilingual Vietnamese required, with strong command of the English language • High school diploma or GED required, Bachelor's degree strongly preferred • Customer service or inbound call center experience required • Healthcare, pharmacy or other relevant industry experience strongly preferred • Strong verbal and written communication skills • Sound technical skills, analytical ability, good judgment, and strong operational focus • A passion for providing top-notch patient care • Ability to work with peers in a team effort and cross-functionally • Strong technical aptitude and ability to learn complex new software Location/Hours: • Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm • Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm) • Scheduling flexibility, as your schedule may change over time according to business needs • Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017 Benefits • Medical, dental, and vision insurance plans that fit your needs • 401(k) retirement plan • Paid time off, sick time & holidays • Paid parental/baby bonding leave • Daily meal stipend for onsite marketplace • Pre-tax transit benefits and free onsite parking #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.