Blackstone Talent

Manage customer orders and accounts including order entry, shipment coordination, invoice processing, and customer communication within the chemical distribution industry. | 3+ years experience in customer service or account representative role in chemical industry with knowledge of shipping documents and excellent communication skills. | Are you a Customer Account Representative in the chemical industry that lives in South Houston that would like to shorten your commute? Our client an International Chemical Manufacturer/Distributor located in the Friendswood / Pearland area has an opening within its organization for a Customer Account Representative. This opportunity is ideally suited for an individual with 3+ years of experience. This position will be responsible for all aspects of the Customer Service (creating sales orders, initiating shipments, releasing orders, account reconciliation, and providing responses to clients. Goal of position • Communicate effectively with customers by phone and email to ensure the best service possible • Coordinate with sales team in the implementation of customer strategies , • Receive and process customer purchase orders accurately and efficiently • Research and resolve issues pertaining to Customer Service non-conformances • Allocate and assign inventory to specific Customer orders • Customer order logistic handling, warehouse customer order placement and coordination • Complete an order "from front to back" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues • Handling documents such as BOLs, CoA's, hazardous material, etc. Responsibilities • Execute order management and transactions for accounts within Americas region • Coordinates entire order and supply management tasks (“quote to cash”) and ensure supply performance is delivered according company guidelines • Supervision of delivery plans and logistic processes • Active advising major customers with related Key Account Manager • Regular contacts with international wholesale clients via phone and email • Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization • Interactions with other departments on-site and abroad • Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork and miscellaneous invoice and sales history. • Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing • Manage customer accounts in coordination with Sales team. • Enter and maintain customer orders, customer master and CSR information, and price list maintenance. • Ensure customer complaints regarding product or service issues are properly communicated. • Issue returns as necessary, including the preparation of all necessary paperwork Required Skills and Experience • College degree strongly preferred but not required. • 3+ years professional experience in a similar role within the chemical industry. • Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations An individual with experience and knowledge of the Chemical distribution industry would be helpful, but not mandatory in this role. Individuals applying for this role must have excellent written and verbal communication. The compensation and benefits for this organization are very competitive and will pay a up to $27 per hour + overtime. If you enjoy working in a great company that is isn’t located far from home, then this is the place for you! Please apply with your updated resume. This search is priority to our client and they ready to interview. Our client is only looking at people who live within commuting distance to Friendswood Texas. Company located in the Friendswood Texas area