Blackpoint Cyber

Analyze and evaluate network and system events in a SOC environment, collaborate on threat research, develop incident reports, and build automation tools. | Requires 5+ years in information security, experience with SOC, threat hunting, endpoint triage, and knowledge of Windows/Linux/Mac environments, scripting, and cloud services. | Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round. Day Shift: This shift is Saturday - Wednesday from 8:00 AM – 4:00 PM ET. Please note that the scheduled days and times for this role are non-negotiable. Applicants should ensure full availability before applying. Company Culture On this team, we value high-quality execution, ownership, and strong morals. With us, principles are never tested, and we are proud to always do right by our customers. If you’re a driven professional with a passion for learning and contributing towards the best, then Blackpoint welcomes you. Our team is energetic and collaborative, maintaining a high-performance culture and enabling growth through overcoming challenges in the modern cyberthreat landscape. How You'll Make an Impact: Analyze and evaluate anomalous network and system events in a 24×7 Security Operation Center (SOC) environment via conducting lead-less threat hunting Collaborate with MDR Analysts to research and investigate emerging cyber security threats; become an escalation point of contact for advanced intrusion analysis. Develop Incident analysis reports and work across business units and customers to bring issues to a close Help design and build automation to reduce operational tasks of SOC processes Provide actionable threat and vulnerability analysis based on security events for many independent customer environments Build test lab environments to research emerging techniques and make contributions to the internal and external knowledge development of threat operations. Review sandbox technologies for additional IOCs uncovered from artifacts uncovered during analysis. What you'll Bring: Five (5+) years of experience in an information security role. Progressive relevant training and/or certification may be substituted for one (1) year of the experience requirement Experience working in a Security Operations Center (SOC), Threat Hunting, or Digital Forensics and Incident Response (DFIR), preferred Two (2+) years of experience with triaging endpoint events from EDR, NGAV, and supporting the Incident Response (IR) process Deep knowledge on assessing threat indicators in a Windows Environment (e.g. Malware/Malicious Anomalies/Abnormal network Activity/Root Level Compromise, Forensic Artifacts, etc.) Robust understanding of at least two of the following: Windows, Linux or OSX; Familiarity with ELK stack (Dashboards, Logstash Config, Searching) Scripting / Programming with Powershell, Python, and Go Familiarity with AWS services such as EC2, S3 and IAM and Azure/M365 Experience in developing, refining, and performing leadless threat hunting analysis to uncover new or potential incidents and report on results Ability to work shifts if required (night, weekends, and day) Excellent problem solving, critical thinking, and analytical skills with the ability to deconstruct issues (hunting anomalous pattern detection) Excellent communication skills to effectively summarize and present findings Bonus: Bachelor’s Degree in Computer Science or related technical discipline Network/System Administration and/or Engineering Deep forensic knowledge of Windows, Mac OS and/or Linux Malware Analysis (Behavioral and/or Static analysis- IDA, Cuckoo Sandbox, x86/x64 Debugging) Pentesting/Red/Blue Team Capture The Flag (CTF) Development Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

Guide partners through onboarding, provide technical guidance, build trusted relationships, and leverage analytics for strategic insights. | Minimum 2+ years in a customer-facing, technical role with strong technical proficiency, excellent communication skills, and experience in SaaS environments; cybersecurity experience is preferred. | Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round. About the Role: We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Client Success Consultant who is adaptable, security-minded, deeply customer-focused, and highly technical. This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of a Lead CSA or the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consultation, and data-driven account management, ensuring partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite. Key Responsibilities and Success Factors As a Client Success Consultant, you will play an essential role in driving partner adoption, technical enablement, and measurable outcomes. Success in this role requires a mix of technical expertise, relationship-building skills, and data-driven insight. Top performers are proactive, collaborative, and excel at aligning partner needs with Blackpoint solutions. What You'll Do Partner Onboarding & Adoption Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite. Define success plans, track progress, and demonstrate measurable value. Technical Guidance & Enablement Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction. Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively, and adoption is optimized. Relationship Management Build trusted relationships across technical, operational, and executive stakeholders. Facilitate structured meetings, proactive communication, and value-focused reviews. Risk Identification & Mitigation Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators. Coordinate internal action plans to maintain and improve partner health. Cross-Functional Collaboration Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions. Share feedback and insights to improve the Blackpoint product and partner experience. Operational Excellence Maintain accurate CRM records, documentation, and workflows. Follow defined cadences, meet SLAs, and use standardized templates and reporting tools. Data & Insight-Driven Decision Making Leverage dashboards, telemetry, and analytics to interpret partner behavior. Identify growth opportunities and inform strategic recommendations. Continuous Improvement Identify workflow gaps and propose enhancements. Contribute to scalable processes, materials, and best practices for the Client Success organization. What You’ll Bring Minimum 2+ years in a customer-facing, technical role. Strong technical proficiency with product suites, platform integrations, and SaaS environments. Proven track record driving customer value, adoption, and engagement. Ability to navigate complex customer environments and communicate effectively across personas. Experience in cybersecurity or adjacent technical domains preferred. Excellent written and verbal communication skills, with a curiosity-driven approach to problem solving. Comfortable working independently and remotely. Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

Leading customer support teams, designing processes, and leveraging data to improve KPIs and service quality. | Experience in customer support leadership, process design, data analysis, and familiarity with SaaS tools; no direct marketing or MSP experience mentioned. | Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round. About Us Blackpoint Cyber is a leading cybersecurity company providing advanced managed detection and response (MDR) solutions. We sell to managed service providers (MSPs) who deliver security services to protect their customers from cyber threats. Our mission is to enable MSPs to grow profitable security practices while ensuring the businesses they serve remain safe, resilient, and secure. The Role The MSP Customer Marketing Manager drives growth within our existing MSP customer base by pulling key marketing levers, including lifecycle campaigns, adoption programs, enablement content, and value-based messaging. This role supports expansion and retention by partnering closely with Expansion and Customer Success teams to execute coordinated, marketing-led strategies. This is a hands-on, individual contributor role for a marketer who is highly organized, detail-oriented, and comfortable managing programs from planning through execution. What You’ll Do Plan and execute MSP-focused expansion campaigns to drive product adoption, upsell/cross-sell, and long-term customer growth across our base. Build and manage email nurture programs for MSP customers across different stages of the lifecycle. Lead MSP-exclusive initiatives such as webinars, campaigns, and value-driven programs in collaboration with Product Marketing and Content Marketing. Collaborate with Product Marketing to develop and distribute MSP-facing sales and marketing resources that support customer growth. Work closely with Account Management and Client Success teams to align marketing programs with MSP customer needs and lifecycle milestones. Support communications to MSP customers related to product updates, programs, and key initiatives. Partner with our RevOps team to execute campaigns using HubSpot and track performance, identifying insights and opportunities for optimization. Manage multiple projects and timelines to ensure accurate and timely execution. Report on program performance and provide actionable recommendations to improve engagement, adoption, and customer success. What We’re Looking For 5+ years of B2B marketing experience, with direct experience marketing to MSPs required. Hands-on experience with HubSpot and Salesforce CRM marketing and sales automation platforms. Proven success building and executing lifecycle or expansion-focused marketing programs within an existing customer base. Strong copywriting skills for email, communications, and MSP-facing enablement materials. Highly detail-oriented with excellent project management skills. Understanding the MSP customer lifecycle dynamics and how to support adoption, growth, and retention. Collaborative working style with experience partnering cross-functionally with Account Management, Customer Support, and other marketing teams. Data-driven mindset with experience measuring program performance and optimizing for results. Excellent written and verbal communication skills. Experience in cybersecurity or related technology markets is a strong plus. Why You’ll Love This Role Drive programs that directly impact product adoption and utilization, expansion, and long-term MSP customer value. Play a key role in shaping how Blackpoint Cyber grows and strengthens MSP customer relationships. Work cross-functionally with customer-facing teams and marketing leaders in a collaborative environment. Fully remote role with autonomy and meaningful ownership. KPIs / Success Measures Engagement and performance of MSP customer expansion and lifecycle campaigns. Adoption and utilization of MSP-facing enablement resources. Effectiveness of expansion-focused campaigns supporting MSP customer growth. Alignment and execution of initiatives with Account Management and Customer Support teams. Program insights and optimizations that improve MSP customer engagement and growth over time. Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.