BKF Engineers

Provide advanced technical support, mentor junior staff, and manage IT projects and documentation. | 2-4 years of IT support experience, proficiency in Windows OS and network protocols, strong troubleshooting skills, and good communication. | Join our dynamic team at BKF Engineers as an IT Help Desk Technician II! In this advanced support role, you will provide exceptional technical assistance to users and play a crucial part in maintaining our organization's IT infrastructure. You will utilize your expertise to troubleshoot complex issues and mentor junior team members. Key Responsibilities: Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking for end-users. Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving routine requests independently while taking ownership of more complex problems and escalating when appropriate. Oversee the installation, configuration, and upgrading of systems, applications, and peripherals. Develop and maintain documentation for IT processes, procedures, and troubleshooting guides. Monitor and manage help desk ticketing system to ensure timely responses and resolutions. Mentor and train junior help desk staff in best practices and technologies. Implement and assist in IT projects including installations, upgrades, and migrations. Stay up-to-date with the latest technologies to efficiently support users and enhance systems. Bachelor's degree in Information Technology, Computer Science, or related field preferred; relevant work experience will be considered. 2-4 years of experience in IT support or help desk environments. Strong troubleshooting skills with experience in diagnosing and resolving technical problems. Proficient in Windows OS, Microsoft Office applications, and network protocols. Excellent written and verbal communication skills with a focus on customer service. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Experience in mentoring or training junior staff is a plus. Willingness to work flexible hours when necessary to assist with critical issues. Physical Demands: Must be able to frequently talk, listen, and operate IT devices; occasional lifting of equipment up to 50 pounds may be required. Work Conditions: The IT Help Desk Technician II will work primarily in an office environment, supporting a range of users; travel to other locations may be necessary to provide on-site support. Standard office hours with occasional off-hours support may be required during major incidents or system upgrades. The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly. Competitive salaries, end of year bonuses, profit sharing, and 401k. Medical, Dental, and Vision Benefits Generous vacation and sick time packages. 8 Paid Holidays. Flexible schedules. Education reimbursement, Paid annual dues for professional and societal organizations. BKF offers competitive and award-winning benefits and perks. To learn more click here. BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter. #LI-Hybrid

Provide front-line technical support, troubleshoot issues, assist with IT projects, and document support activities. | 1-2 years of IT support experience, basic hardware, software, and networking knowledge, familiarity with Windows and Office, strong communication skills. | We are seeking an IT Help Desk Technician I to join our team at BKF Engineers! This position is designed for those with a passion for technology and customer service. The IT Help Desk Technician will provide front-line support for all IT-related issues and support the organization’s technology infrastructure. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance. Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person. Install, configure, and deploy computer systems, peripherals, and software applications. Assist users with application issues, and guide them in utilizing software effectively. Maintain inventory of IT equipment and ensure proper software licensing. Document, track, and manage support requests in the help desk ticketing system. Provide basic IT training to staff on new technologies. Collaborate with senior IT staff on the resolution of more complex issues. Assist with IT projects and initiatives as assigned. Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered. 1-2 years of experience in an IT support or help desk role. Basic knowledge of computer hardware, software, and networking. Familiarity with Windows OS and Microsoft Office applications. Excellent communication skills with a strong customer service orientation. Strong problem-solving skills and the ability to remain calm under pressure. Ability to work independently and within a team environment. Availability to work in the office and assist during emergencies or after hours as needed. Physical Demands: Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required. Work Conditions: The IT Help Desk Technician will primarily work in an office environment with frequent travel to other office locations to assist with technical support. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades. The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly. Competitive salaries, end of year bonuses, profit sharing, and 401k. Medical, Dental, and Vision Benefits Generous vacation and sick time packages. 8 Paid Holidays. Flexible schedules. Education reimbursement, Paid annual dues for professional and societal organizations. BKF offers competitive and award-winning benefits and perks. To learn more click here. BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter. #LI-Hybrid

Lead complex transportation infrastructure projects, ensure design quality and budget adherence, manage client and stakeholder relationships, and mentor multidisciplinary teams. | Bachelor’s degree in Civil or Transportation Engineering, PE license preferred, minimum 10 years managing transportation projects, business development experience, and valid California Driver's License. | BKF Engineers has a long-standing reputation for delivering exceptional civil engineering consulting services. As we expand our transportation business line across the firm, we are committed to better serving local communities and shaping the future of infrastructure across the West Coast. We are seeking a dynamic and experienced Senior Project Manager to join our thriving team. In this pivotal role, you will lead complex transportation projects, cultivate and strengthen client relationships, and drive both strategic and technical initiatives. Your leadership will directly contribute to our long-term success in the West Coast civil engineering transportation market. Lead complex transportation projects, including federally funded and major infrastructure initiatives. Ensure high-quality design, budget adherence, and schedule compliance. Oversee quality control and ensure alignment with regulatory and technical standards. Identify and pursue new project opportunities to expand BKF’s presence across the West Coast. Represent BKF in project interviews, public agency meetings, and industry events. Build a network of key contacts in emerging markets. Develop and maintain strong relationships with public clients, community stakeholders, and partner agencies. Serve as a liaison to ensure project goals align with community needs and values. Identify future opportunities through proactive engagement. Collaborate with external consultants, subcontractors, and partner firms to ensure cohesive project delivery. Facilitate effective communication and integration across all project stakeholders. Mentor and guide multidisciplinary project teams, supporting technical development and career growth. Conduct skills assessments and implement training initiatives to strengthen team capabilities. Participate in regional planning and strategic workshops to define growth goals. Contribute to the development of unified transportation services across the firm. Bachelor’s degree in Civil Engineering, Transportation Engineering, or a related field. Professional Engineer (PE) license preferred. Minimum of 10 years of experience in transportation project management. Proven track record in business development and client relationship management, with experience in regional growth initiatives. Demonstrated ability in design excellence, team leadership, and mentoring. Excellent communication skills and proficiency with project management software. Valid California Driver's License; travel between BKF offices and client sites may be required. Assist with special projects as needed. Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 20 pounds with accommodations. Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Travel to other BKF locations and client sites may be required. The typical base salary range for this position is $140,000 - $187,000 annually, depending upon skills, experience, education, and geographical location. This is a salary position paid biweekly. Competitive salaries, end of year bonuses, profit sharing, and 401k. BKF pays 100% of the premiums for medical, dental, and vision coverage and 50% for your dependents. Generous vacation and sick time packages. 8 Paid Holidays. Flexible schedules. Education reimbursement, Paid annual dues for professional and societal organizations. BKF offers competitive and award-winning benefits and perks. To learn more click here. Why Join BKF? Unified Vision: Be part of our efforts to unify transportation services across the firm, contributing to our goal of providing cohesive services to public clients and supporting land development projects. Professional Development: Access to continuous learning and development opportunities. Innovative Environment: Work with cutting-edge technology and innovative practices. Inclusive Culture: Join a team that values diversity and fosters an inclusive work environment. Workplace Awards: We’re proud to be a 2024 - 2025 "Great Place To Work" certified company! BKF Engineers wins Zweig Group’s 2023 Trifecta Award Zweig "Best Firms to Work For" Top 100 in the U.S. 2023 Bay Area News Group "Top Work Place” for 7 years in a row! "Best Firm to Work for North Bay" North Bay Business Journal for 8 years BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter. #LI-Hybrid