BizTek People, Inc. | APA International Placement Consultants

Manage and optimize demand response programs, analyze program performance, and collaborate with stakeholders to enhance program effectiveness. | Requires 5-7 years of experience in demand response, energy efficiency, or related fields, with skills in program operations, data analysis, and stakeholder communication. | Title: Program Manager – Business Duration: 24 Months Location: Portland, OR (Hybrid) Job DESCRIPTION The non-residential Program Manager will manage assigned programs within company's business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs program play a key role in our flexible load plan in support of Oregon’s clean energy future. The Program Manager role will ensure the on-going success of these programs by continuing to develop and execute the programs’ implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of the company. RESPONSABILITIES Market Knowledge and Program Analysis: Serves as an expert in the target market and provides expertise in analyzing the energy industry market to appropriately position a wide range of programs. Maintains extensive market knowledge through key trade publications, participation in trade organizations, and meetings/trade shows. Develops market-driven solutions for business customers. Program Strategies: Leads projects and workstreams to develop innovative, creative, and cost effective strategies that drive the success of a variety of programs. Ensures the vision and strategy are aligned with corporate strategy and industry trends. As a recognized authority for small and medium business customer segment, champions features and benefits, while also identifying the best uses of company resources for program goals. Implements strategies for complex customer and vendor agreements. Program Performance and Evaluation: Collaborates with others to track program performance, analyze effectiveness, and identify and evaluate enhancements or extensions. Utilizes data-driven insights to make program enhancements and improvements, including continuous improvements to customer experience, tariff updates, and grid performance. Leads initiatives to enhance program performance and adapt to the evolving landscape of innovative technologies. Program Life Cycle Management: Manages the life cycle of programs through the growth, maturity, and decline/discontinue stages. Manages program enhancement development and implementation while expanding program participation among customers. Internal Collaboration: As a recognized authority in program strategies, leads collaboration with stakeholder departments in executing strategies and planning promotions. Collaborates with internal partners for stakeholder reporting, including regulatory, fiduciary, and grid resource planning and reporting. Develops shared goals and metrics with operational and outreach partners. Customer Experience: Leads the design and implementation of customer service processes and procedures to ensure high-quality customer experiences. Implements changes to program and service design to increase customer satisfaction and market adoption. Identifies changes to a wide range of programs to increase customer satisfaction and supports recruitment efforts by providing training and managing the participant pipeline. May lead customer-direct support for customers who have questions or challenges with programs or tools associated with the program. Policy Planning and Development: Supports the development of policies, practices, or procedures related to customer programs and services. Supports regulatory processes and stakeholder engagement on new initiatives, programs, and services. Contributes to policies and practices that address program compliance and ensure alignment with regulatory requirements. External Relations and Communication: As a recognized authority on various program elements, represents the company on committees and maintains relations with industry organizations and trade organizations to ensure the company is at the forefront of marketing opportunities. Oversees vendor performance against scope, schedule, and budget. Requirements REQUIREMENTS What would you say is the top priority for the worker over the first few weeks/months?: Learn internal programs, internal collaboration, ownership of program operations (enrollment, enablement tracking, vendor coordination), build working relationships, and support planning and execution of DR programs. What do you foresee being the biggest challenge in this role? Learning internal systems and data flows (DERMS, CIS/AMI data, program tracking, balancing strategic work (program improvement, analytics) with day-to-day operational tasks and ad-hoc issues during DR season. Is utilities experience required? (Y/N): Yes, but only working inside a utility or alongside a utility as a program implementor. Education Requirements (Experience in Lieu of Degree): College (or 8+ years of experience working with demand response) Certification Requirements (Any Preferences): CAPM Certification preferred. How many years of experience are you looking for?: Ideally 5–7 years of relevant experience in demand response, energy efficiency, distributed energy resources, or program/project management. Top 3 Must-Haves (Hard and/or Soft Skills): 1. Demand Response Programs Operations experience. 2. Analytical and Data Skills 3. Program/Project Management and Communication Top 3 Nice-To-Haves (Hard and/or Soft Skills) 1. Experience with smart thermostat or water heater device based programs. 2. Familiarity with DERMS platforms 3. Familiarity with utility energy landscape

The primary responsibility is to facilitate the smooth transition of new clients onto the Elements XS platform. This includes conducting consultations, developing onboarding plans, assisting with setup, and providing ongoing support. | Candidates should have a bachelor's degree in a related field and previous experience in software implementation or customer onboarding. Proficiency in Elements XS and ArcGIS Enterprise is required, along with strong analytical and communication skills. | This is a remote position. Elements XS Developer Analyst Job # 5324 6 months project (PT hours flex 20-30 per week) Remote (PST MSTT CST during business hours) Job Description: The primary responsibility of this role is to facilitate the smooth transition of new clients onto the Elements XS platform. The ideal candidate will possess a strong understanding of Elements XS software, GIS experience, specifically with ArcGIS Enterprise, excellent communication and organizational skills, and familiarity with water and wastewater operations. Responsibilities: · Conduct initial consultations with new clients to understand their specific needs and requirements. · Develop customized onboarding plans tailored to each client's objectives and goals. · Assist clients with the setup and configuration of Elements XS, including data migration, system integration, and user training. · Provide ongoing support and guidance to clients throughout the onboarding process, addressing any questions or concerns they may have. · Configure Enterprise GIS layers in Elements XS and integrate ESRI 2D Map Viewers. · Configure custom application menus. · Configure service order templates. · Configure preventive and routine maintenance schedules. · Configure users and user permissions. · Configure basic Elements XS workflows. · Configure custom Service Order Task Status and Priority types. · Configuration of custom Elements XS forms. · Maintain accurate records of client interactions and onboarding progress. · Continuously assess and improve our onboarding processes and procedures to enhance client satisfaction. Requirements: · Bachelor's degree in computer science, GIS, business, or a related field. · Previous experience in a similar role, preferably in software implementation or customer onboarding. · Proficiency in using Elements XS or similar software solutions. · Experience with ArcGIS Enterprise. · Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues. · Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. · Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously. · Ability to work independently and collaboratively in a fast-paced environment. · Flexibility to adapt to changing priorities and deadlines. · Familiarity with CRM systems and project management tools is a plus.

The Zoho Application Developer will design, develop, customize, and maintain solutions within the Zoho ecosystem. This role involves collaborating with stakeholders to gather requirements and enhance user experience across various Zoho platforms. | Candidates should have a Bachelor's degree in a related field and proven experience as a Zoho Developer. Proficiency in Zoho applications, Deluge scripting, and system integrations is essential. | This is a remote position. Title: Zoho Application Developer Duration: 6-12 Months Contract (Possible Extensions) Location: Fully Remote – PST Hours Job Description We are seeking a skilled Zoho Application Developer to design, develop, customize, and maintain solutions within the Zoho ecosystem. This role is critical to enabling scalable, efficient, and integrated systems that support our evolving business needs. You will work closely with cross-functional stakeholders to gather requirements, implement tailored applications, and enhance user experience across various Zoho platforms. Key Responsibilities · Collaborate with internal stakeholders to gather business requirements and define project scope. · Design and develop custom modules, forms, dashboards, and reports within Zoho platforms, especially Zoho Creator and Zoho CRM. · Implement and manage automations, workflows, and system integrations using REST APIs and webhooks. · Use Deluge scripting to build custom functions and enhance application functionality. · Ensure data consistency, integrity, and security across Zoho platforms and integrated systems. · Provide technical support, debugging, and troubleshooting for existing Zoho applications. · Stay current on new Zoho features, enhancements, and best practices; make recommendations for continuous improvement. · Develop and maintain technical documentation for all customizations, workflows, and integrations. Requirements Required Qualifications & Skills · Bachelor’s degree in Computer Science, Information Technology, or a related field. · Proven experience as a Zoho Developer or in a similar application development role. · Deep knowledge of Zoho applications including: o Zoho Creator o Zoho CRM o Other tools like Zoho Desk, Zoho Books, Zoho Projects, Zoho Analytics · Proficient in Deluge scripting and creating business logic within Zoho apps. · Experience working with REST APIs, webhooks, and third-party system integrations. · Strong understanding of data modeling, database structures, and data management principles. · Familiarity with Software Development Life Cycle (SDLC) methodologies. · Excellent analytical, problem-solving, and communication skills. · Ability to work independently as well as within a collaborative team environment. Preferred Qualifications · Experience in the Utilities industry or working on utility-related applications. · Zoho Developer Certification is a strong plus. · Familiarity with the Zoho One ecosystem, including inter-application integrations and cross-platform workflows.